Dropped off my car for a recall. Only 3 months since I purchased car at this dealer. Service valet attendant was very helpful. Service worker took information and asked if I needed to be dropped off. I told him I planned on staying and he told me that there was two recalls and it would probably be a couple of hours. I told him I would just drop the car off and he states that he would try and have it worked on quickly and call wilt a update. He did call 2 hours later and told me that he had two technicians working in car and it would be ready within the hour. Pleasant helpful and attentive employees at a car dealer wasn t what I was expecting. Would recommend this car dealers service department to anyone
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My experience was awesome. First time ever buying a car from a dealership. Jose Rodriguez was my sales consultant. He was awesome. Very honest and didn t make me feel like I was just another sale. I would definitely work with him again.
I bought 3 cars at Herb Chambers Honda of Boston and I have to say those guys are the best. They have it all, service, quality, professionalism ,thanks a million to Keith Banks and he's staff , very professional ,he is the number one !!! . Thank you Herb Chambers.
Michael Bermudez was a great assistance during the car lease search. Recently my 2016 Honda Accord transmission was going out, so we looked for comfortable options for myself.
He educated me on financing and leasing and I decided to Lease this year. Overall, great experience. I got my car in less than two days!
i will start my review with a slogan that a well known jeweler uses " Now you have a friend in the diamond buisness" and it is nice to feel like you are buying from a trusted friend versus just a salesman. i had truly a wonderful experience from purchasing to delivering the entire process was a success because of Keith and JA The reason behind all of that is that Keith is very educated on the product and service he sell and he goes beyond your expectations. specials thanks to Keith and JA for the wonderful experience they earn my trust and i will see them again soon just a reminder HC was my dealer for the last 10 years and it will continue to for the years coming ....
On March 21, I signed a contract with Herb Chambers. On March 22, I canceled the contract. They returned back money but did not inform the bank about the cancellation of the contract. On April 4 I found I have a loan that was not canceled. I called Herb Chambers and visited the dealership twice in person. Today, April 11, I called the bank again and the loan officer said he did not know about the cancellation of the contract. It appears no one has taken care of informing the bank and the financial department has not done its job. It is very unprofessional and unacceptable for a company that calls itself the best car dealer in New England. Now I have no idea what I can do to fix the problem. In my opinion, three weeks is more than enough time for the cancellation. I do not know what their financial department is doing but they do not care about the client's care. I do not think I'll come back to buy another car.
The worst car dealer I ve ever been I was never lucky with them no respect for the customers no efforts to help or give u options all they want is to take as much as they can from you specially service and their Maneger .
Friendly service by Tran. Quickly fixed recall/software issue ahead of schedule and was able to do an oil change for me last minute. Very reasonable. Gave me a voucher for a car wash. All In all, exceeded expectations. First visit was a success. Will be back.
I was not to sure about getting a car from a dealership but after meeting Jay Miranda I felt welcomed not just from him but the entire staff have a great welcome feeling. Anyone looking to finance or lease a car from Herb Chambers In Boston I say stop wasting your time debating get down there an get your car.......
I had a wonderful experience from the second I walked in the door and was very happy with all parties involved, especially Mike Bermudez. He was very helpful throughout my whole time picking out the car we wanted and negotiating a deal with our trade ins.
Usual leasing shenanigans, if you go into lease they try to charge you twice for vehicle delivery. It s included on the window sticker and then they try and include it on a closing sheet, an xtra 900!
Just bought a 2012 CRV this weekend and had a great experience. We were helped by the affable and professional Patrick Comerford, who really went above and beyond in customer service. Not only did Patrick work with us on an agreeable pricing package, but he even ran out in the rain to add coins to our meter when we were in final negotiations with their finance manager. After the sale, we had to wait until the following Monday for the RMV to open before we could take our car home. During that time, Patrick made sure our car had been detailed, checked up with the maintenance crew, and when it was discovered that there was a key missing from the set, he arranged for a new key to be cut and programed in the car. I also appreciate that he gave me his cell phone number so that I could check in to make sure the car was finished before I packed up my family to pick it up. Lastly, I had the pleasure of meeting Victor who was training under Patrick. Victor too was very friendly and I very much enjoyed talking to him while Patrick was getting our paperwork together - I'm sure he'll make a great salesperson. Overall my family had as good of experience as one could hope - and if you have a little one, don't miss out on the ice cream sandwiches they have in their freezer - it came in super handy. Also, be sure to make an appointment as they have to drive their cars in from the garage as space is tight given that the center is located in the city.
I was recently in the market for a car. I knew what brand I wanted, but I was not sure who to get it from. However, I knew I did not want to go through a small dealership. Having done my research, Herb Chambers was the best. So, I went to them to purchase my first car. Finding a great company is one thing, but finding a great person (salesman) within that company is something else. I believe I got lucky with my salesman, Hudson. I felt he went beyond his obligations to make sure I was satisfied. Although, I did not get the exact car (2014-15 CR-V) I wanted due to my financial, but he made sure I got something that was almost as great (2012 Accord). Hudson also made sure I understood why he though it was best for me not to get the CR-V and to consider the Accord. I feel like most salesmen would have let me get the CR-V knowing I would have not been able to maintain it. Their attitude probably would be something like this: sale it to him, make some money of him, and then the car is going to come back to us. Not saying that would have been the case with another salesman. My friend told me a story when he bought his car through a small dealership, and it sounded that way. When he went to return it they gave him attitude.
Other than talking about the car, Hudson customer service was 10/10 MAX Also, at that time I was looking for auto insurance, and he took time out of his schedule to bring me to an agency. After, he gave me a ride to work because my friend had to leave early for work. A few days later my car was ready, and I was not able to pick it up. He dropped it off to me at my job. Then, he came back again to drop off my spare tire.
On his day off, it was nighttime (roughly 10:30pm); I was having an issue with the car. I text him, not expecting any responds. 2 minutes later he calls me and assists me via phone.
From the beginning, he dealt with me as if we were friends, and removed any doubts from my head. I believe that is powerful; that is how customer service should be.
There s never been a moment of disappointment whenever I take my car to Herb Chambers of Boston. My car drives, and feels like it s brand new all over again. I ve been a loyal customer since 2012, and I don t see myself going anywhere other than HC. DJ was the personnel whom helped me throughout the entire process. He was very professional, and kept me up to speed about my car. He was very detailed, and spoke to me about my options, and how to proceed. It was a pleasure speaking to him, and he made me feel at ease. When the car was ready for pick up, he reached out, He s a great asset to your company.
Had a really good experience with Taylor at Herb Chambers Honda! Very upfront and no BS guy, and he got me a great deal! Would definitely come back here and work with him.
A very good agency, super perrones cars, in the end I decided on a 2017 Honda Civic that is a good vehicle, it has a sporty style, it is short and when you go fast you hardly feel the speed that one is going, that car is undoubtedly my favorite sling
Jose was a great salesman that listened and advised. At no point did I really feel pressured to buy a vehicle and when the original vehicle I came in to look at was not fitting with the numbers I wanted he showed me a car based on things I had told him I had not seen but liked better and was a much better fit. The whole experience was calm and relaxing and rather than show panic when things didn't look like they were working out he simply talked and listened to resolve the issue. I would highly recommend Jose and will be using him in the future
I purchased a 2016 Honda Accord Touring and had the good fortune of having Victor Olivares as my salesman. A knowledgeable and consummate professional, Victor is clued in to his client's needs, making the whole sales process about the client, not the dealership. On the day I was to pick up my new vehicle he drove me to the dealership and spent a lot of time going over my new car's features. Eleven months after the sale he came to my assistance when a question came up regarding after sales service benefits for which I could not locate the paper work. He even called me on my birthday. Victor is successful as a salesman because he strives to set goals not only in his professional life but in his personal life as well. John Kamal, Boston MA
I purchased a honda accord with Herb Chambers recently. Eddy and Peter are very helpful. Staffs are friendly and professional in this dealership. Wanna meet great people and have a pleasant experience? Stop by and ask for Eddy and Peter if you need a car!
I would like to commend salesperson Erik Moran for his professionalism, attentiveness & hospitable attitude. I came into the dealership today to have the oil changed in my Civic, and Erik immediately approached and asked if there was anything else that I needed. Well, one thing led to another, and I was able to upgrade my 2012 Civic to a 2015 Accord with little to no effort at all. With the help of the General Manager, the deal was completed quickly and efficiently. I was very happy with my experience, and will be sure to use this dealership in the future for service, leases or purchases. I have used this dealership in the past, and do not have anything negative to say about it. The appearance has always been neat and tidy, everyone is welcoming and nice, and they have always been true to their word. I look forward to many more Herb Chambers Honda experiences.
I had an excellent experience with the sales consultant Taylor Lee. He was very efficient and pleasant to work with. He was not one of your typical pushy sales people.
It's been almost a month since I bought my 2013 Honda Accord Coupe and my husband's 2012 Camry. I love my car! My household definitely needed 2 cars and when everyone else said no, Herb Chambers Honda in Boston said yes. Special thanks to Jason and Mohammed for all of their hard work on my deal!
Absolutely superb customer service! I purchased CR-V at a great price and in an expedited fashion. I really enjoyed working with Victor Olivares who made my car purchase experience very pleasant and efficient from start to finish. I even got a ride back home. If you are looking for an honest dealer, and a great customer service, then go for Herb Chambers. Highly recommend!
The service representative Tereza Guzman was very professional and explained very clearly the work that my car needed and the associated charges. When I returned the total was almost exactly the same as the estimate. Tereza also explained the charges and gave me information regarding up coming service milestones, the condition of the brakes and tires and the likely time frame that I would need to repair or replace these.
My Advisor Nick was great!! at taking care of any questions or concerns that I had. I went in to take my car to have its yearly maintenance done. Even tho the wait was longer than what I went in thinking, he made sure to tell me at check in how long and apologized. At the end of it all he went into great detail of everything that was done and checked. Thank you for your great service.
Victor was our sales rep. This is the second time that Victor has helped my family with our car purchase. He was very patient and worked very hard to help us get the price deal that we were asking for. Many thanks to Victor for all of his help and time.
The actual salesperson (Patrick) was the only good thing about our experience. When we went to do paperwork in the finance department it was a dragged out, time consuming clusterf**k, and within a week of buying our used vehicle the brakes had to be replaced (pads were worn out). I sent two separate emails regarding my unhappiness about the brakes and never received a reply back. I used to work for Herb Chambers and had a lot of trust in making my purchase without bringing it to my shop for an inspection- apparently that trust was a mistake.
Victor Olivares helped us find just the right family car quickly. His good sense of humor, knowledge and courteousness made him a pleasure to work with. He was able to help us out a little by negotiating the price of our trade in, which was appreciated. He made sure the service department had our new car ready to go on time. He was a good communicator and returned all phone calls promptly if he couldn't pick up when we called. Having his personal cell phone number made it easier to get in touch with him. He was also very sweet and patient with our fussy newborn, who we had to bring along to the dealership. We would consider working with Victor again and may buy a second car we need through him.
As a first time lease car driver, i wasnt sure of my options so my service advisor Sean DeSilva refered me to Keith Banks-Obanor who explained my options. They were both very professional, courteous and helpful. Sean explained what i needed to get done and how much it would cost. The work was done earlier than expected so he called me right away. No more Norwood, I'll be doing my business in my hometown Dorchester.
Very helpful and accommodating. They have great deals and great staff. The only person you want to see is Victor Olivares in Car sales and Andrew who is a sales manager. Even if you have to wait a little it is worth it. Just picked up my civic coupe lx-p was able to finalize the car in one meeting with these guys. They will give you right numbers and all the facts.
I had an excellent experience at Herb Chambers Honda in Boston. The staff was extremely polite and cooperative. Right from the beginning the Internet Salesperson Lily was friendly, and extremely professional. My salesman, James Shaughnessy did a terrific job as well. The overall experience was easy and non stressful, and I love my new vehicle. I would absolutely recommend this dealership to anyone looking to buy a new or used Honda in the Boston area.
I want to give a big shout out to Sean DeSilva. He was so polite and helpful through the whole service process. I highly recommend him and I think this facility is lucky to have him!
Amazing service all throughout attentive and I'm very happy with my purchase thank you Herb Chambers. I will be recommending Herb Chambers to all friends and family.
I've had one of the best customer services at a car dealership. Teresa, from the service center, was extremely polite, calm, and accommodating. She listens to the customer's needs and is not pushy at all. She is extremely knowledgeable and informative. The thing that struck me the most beside her knowledge and professionalism was her kindness as she's just doing her job. I wish I met more people like this and service like this more often.
The service and attention you get from Herb Chambers Honda is excellent. especially my agent Mr. Keith Banks-Obanor helped me get the best price and service. definitely would recommend
I had the pleasure of working with Mo Denny to finance my car. We all know financing a car be stressful. But working with Mo was very easy, he listened to my concerns and helped my stay within my budget by any means necessary. Go Mo you ROCK!
I would just like to say that I visited Herb Chambers Honda and had a very nice experience. First the receptionist greeted me with a friendly smile and then was greeted by salesman Stacy Johnson. I have done business with Stacy at another dealer and was so glad to see him at Herb Chambers. Stacy exemplifies what a good salesperson should be. He is knowledgeable of the Honda cars he is selling and was very soft spoken and not pushy. Along with the dealership Stacy gets an A+ recommendation.
I've never felt so disrespected in my life! I came into this location with two goals in mind - 1) to learn more about leasing and financing options, and 2) to see which option would be most fitting for someone in my current situation (i.e. recent Bentley University graduate, expecting to start work next month at State Street). Initially, my uncle and I were greeted in by a sales and leasing consultant. Subsequently, we were welcomed to his desk to chat some more. What followed thereafter, however, was a series of subtle, stereotypical assumptions about Hispanic people and inaccurate information. For example, when discussing financing a car, the consultant mentioned how it would be difficult for someone with lack of credit to finance a car on his own (which was understandable given that banks are reluctant to lend to those with little to no credit history). Where things fell apart for me was when the consultant said, "I don't care how you pay for the car. I don't care if you sell drugs." Yeah, that's definitely something you want to say to a potential customer. To make matters worse, when I mentioned that I had not yet started work, he proceeded to say "the conversation ends here," as if there were no other alternatives (maybe I could afford to make a sizable down payment). In the end, although we were able to get his business card, that proved to be worthless. My overall experience at this Herb Chambers Honda location can be summed up in one word - forgetful.
Upon arrival I was greeted promptly by Gerry in valet followed by Nick in service. My vehicle had a flat tire and because it's a run flat tire we had to get it ordered. Nick was able to get tire ordered and installed on my vehicle in under a hour time. My vehicle rides like it's brand new, thanks to the Service Team over at Herb Chambers Honda Boston for their fast, fun, and friendly experience.
Love the new Odyssey we purchased, great experiences with my salesman Brian, he is fun, friendly, take 100% attention on what you are looking for. We picked our car in less than an hour with Brian just because he gave us the best option for what we needed, and explained it very clearly, thank Brian!
herb chambers HONDA of Boston the best place to go and the sales women Dianna understood my needs and knew what she s doing. She had all the answers to my questions. Also did a fantastic job getting me my car in quickly manner. Who ever needs help choosing the perfect car & it s your first time go to DIANNA !
When its time for me to make another car purchase I, know who to call, and it will be Patrick Comerford. although with my excellent deal and the many extra benefits, that is offered from Herb Chambers, I expect my current Honda Accord, to give me many years of service and enjoyment. thank you very much, Patrick, along with the friendly sales staff, for making my car buying time, during April 2017, a truly wonderful, buying experience, from Herb Chambers, Boston dealership. Walter D. Jennings Boston Ma.
They were not able to beat or meet the price that I received from another dealer even when I printed out the quote from a legitimate competitor and presented it. Overall everyone there was professional and very helpful. Just disappointed that they could not beat or meet the price.
I had a great experience! Patrick Comerford treated me with the utmost professionalism and made the whole process simple and effortless for me. He brought the car to me to look at and drive. A 2014 Honda CRV, it had been a two year lease with low miles which is most important to me. The car looked very nice and very clean. I had to expect it may not look spanking brand new as "leasors" tend not to treat something they don't own carefully, but all was perfectly acceptable with the exception of two pretty significant scratches. Patrick worked diligently with their shop to thoroughly repair what I was concerned about. One week later exactly, I purchased it. Their efforts in making the repair was so good, I couldn't even recall where exactly they were when I first noticed them. They stopped at nothing to make sure I was completely satisfied. I thought I'd have a tough time getting used to a vehicle this size being a long time full size SUV driver, but this handles really great and you simply can't beat Honda's stellar reputation of safety and reliability. I am very happy with the choice I made and appreciate the service I received from Patrick and Herb Chambers of Boston. I would highly recommend them to anyone looking for a Honda.
I recently bought a Honda Accord at Herb Chambers Honda Boston and my experience was fantastic. Ask for Q who is a sales representative and he amazing!!!!!! He very professional, knowledgeable and works VERY HARD to much sure you are satisfied with the car you want. Q was fun to talk with, educated and respectful. If it weren't for Q, I wouldn't have bought my car. Often times car salesman can be aggressive to indicate one car is better than another car, which feels like they're forcing a decision on you. while not letting the customer decide for themselves what's best for them. Q did none of that. He listened to my needs and was very honest about features and so much more. This was my first experience buying a car on my own and I was very nervous at first. But Q made me very comfortable. Q wants to get to know his customer(s) and as a customer, you would want to get to know him as well. :) I strongly recommend Q from Herb Chambers Honda in Boston.
Today i went to Herb Chambers Honda in Boston i went with my friend to her appointment and even though i was not buying the car for myself Victor Olivares made me feel welcome and answered all the questions we had. He gave me an amazing experience. If anyone needs to buy a car i strongly recommend this place and definitely ask for VICTOR OLIVARES.
In my opinion great place to come in and get your new or used vehicle. The service is tremendous and grateful, everyone is wiling to help and answer any question and concerns you may have. I had the experience to meet Mr. Dj Jackson this gentleman went above the protocol of customer service to help me my family out. Word could express the gratitude Mr. Jackson did to resolve the issue i had on my Odyssey. Dont hesitate to come Herb Chambers Honda you won't regret it. Thank you Mr. Dj Jackson for everything you do five star service.
I went there last summer looking to lease a hybrid. I was hoping to get the Accord and willing to look at the Civic. I did all my research and knew exactly what I wanted and what I could afford. I work for a ride share company, I don't have a large income and am very restricted in what I can spend. I owned my old car out right. The problem was that it was a gas guzzler and prices were high last year so, as I drive for a living, you can imagine what I was paying! I figured out that if the difference in gas price was equal or more than what I could pay for a lease, I would get the car. I explained all of this to them. They were very helpful at first. But when it became clear to me that we couldn't reach a deal that was going to work for me, I got up to leave, thanking them. They kept talking. Long story short - I kept trying to leave - at least 4 times. They took advantage of the fact that I am too nice a person to turn my back in the middle of a conversation. They wouldn't let me end the conversation. I explained exactly what my circumstances were - how much of a hardship it would be to spend past a certain amount a month on my car - monthly payment for the lease, insurance, gas - but they didn't care. They kept me there for over 5 hours. I really tried to leave. Yes, I should have been able to walk out but they are trained in this sort of thing. They saw the word "SUCKER" right across my forehead. In the end they wore me down. I got a natural gas car, not a hybrid, and spending $50 more a month than was feasible for me. PLUS the car was supposed to get 40 mpg on the highway and 30 mpg in the city - combined it should be 35. I'm lucky if it's 26. So I gas was impossible for me last year. Thank goodness it has come down but it's going back up and I'm scared for what is to come. When this lease is over I am NEVER going back there and I will tell anyone I know who is looking for a car not to go there, either.
As a first time car buyer, I was pretty anxious about going into dealerships and asking to test drive vehicles that I was interested in. I knew I wanted a 2018 Honda Fit EX, so I did my due diligence and chose Herb Chambers as the first place to go. Other members of my family had purchased vehicles from two other Herb Chambers dealerships and had very good things to say about their sales and service departments. I reached out via email and was immediately connected with Fabian Garcia. We scheduled a date and time and when I arrived I was paired with Brian McCaffrey. He asked me some questions about what I was looking for and after some merry mixups with the test drive car, we took a spin in 2018 Fit EX in my preferred color. After we got back, I made it clear to Brian that I was just in for a test drive and would be back later to buy the car. He was very understanding and did not pressure me at all or try to upsell me on a higher trim level that I did not want.
When I came back two days later, I had done some research on competitor pricing and had a great e-price from another dealership in town. When I produced the competing offer and asked Brian if he could match it, he did with no haggling or guilt trips. Afterwards he brought me to the financing department where Myles walked me through the options I had. He politely and objectively presented add-ons such as ding and scratch protection as well as an extended warranty. When I said that I was all set with just the car and regular warranty, he moved on and did not pressure me at all. The billing was very straightforward and Myles was happy to explain any part of the contract or invoice that I didn't understand. He was also very patient while I read each section in detail before signing. While the paperwork got a little tedious, Myles made the process very smooth.
When I came back in a few days to pick up the car, one of the associates went over every feature in depth with me and answered all of my questions. My plates were transferred and I was on my way with no trouble. Every stage of the buying experience was smooth and no-pressure and I will definitely go back to Herb Chambers for service and the next time that I need a car.
I had an excellent experience working with Steve Roach of Herb Chambers Honda of Boston. From my initial phone contact on a Sunday morning with Adajee to my meeting that same afternoon with Steve, I was impressed with the manner in which they provided the information in a helpful, no pressure manner. Believing that I was merely going to Honda to test drive and rule out the CRV in favor of another car brand, experiencing the car completely changed my mind and I ended up signing a deal that same day for a brand new Honda CRV. I am absolutely thrilled with my choice and highly recommend Herb Chambers Honda of Boston.
This review is for Victor Olivares. He was a great salesman at this Honda dealer. Not only was he not pushy (huge turn off at any dealership!) but he was patient and helpful in answering all my questions.
Victor offered great service, was always accessible/responsive, and followed-up to make sure everything was going well with the car.
Very satisfied with the service! Nick was very helpful and informative and I got my car back within a day which I was very happy with!!! I will definitely go back there for any car service I may need in the future.
I was extremely pleased with my experience at Herb Chambers on November 17th...All employees I dealt with were pleasant, efficient, professional and more than helpful...
Wonderful experience. My service advisor Tony was a good listener and very knowledgeable.He was very professional and could easily find the solutions for my car. I was very satisfied. Also, price is so fair.I really want to thank Tony for his great service!
Herb Chambers Boston (Dorchester) does nothing to improve the reputation of used car sales. Not only will you never find out the actual value of the car you're trying to buy, the staff doesn't have much of a clue either. I made a counter offer to the sticker price and sales manager told me to take a walk. No discussion, no negotiation - what they call SMART pricing, which translates as Don t even ask. So I'll buy elsewhere and definitely not at a Herb Chambers dealership. I ve owned Honda s since the 1970s but no more. God knows there are plenty of other dealerships to choose from, maybe there s an honest one out there, and it wouldn't take much to find better one that Herb Chambers Dorchester. Don't say I didn't warn you. Avoid.
Dwayne was an exceptional sales rep and extremely easy to deal with. I ve actually never had a car purchase go so smoothly and I highly recommend buying from him and Herb Chambers in the future.
Bought a certified used Honda from them. I will not be giving them future business for several reasons.
1. While in the process of signing the purchase and sale the employee tried to sell me LoJack. I declined. He pushed me again to get it "because Hondas are stolen often", he said. I told him not interested. When I went to sign the purchase agreement I noticed had a LoJack fee on it. I stated I didn't want LoJack and he said "We'll I think you should really reconsider.". At that point I almost walked out, but I didn't.
2. After driving my "certified" honda home I though it felt a bit jolty. I brought it back in to the shop and they said it was fine. I put up with the joltyness for a year. I went to another shop to get my brakes changed and they told me my engine mount was broken and the engine was moving around. Once they repair the engine mount ($600), the jolting feeling went away. Herb Chambers sold me a certified Honda with a broken engine mount..
I bought a new touring edition accord recently. Victor and the rest of the team made me feel right at home, explained the process and delivered the car I wanted in a smooth, low pressure efficient process.
I had a great experience coming to herb chambers in Boston this saturday. I felt the people there really care for their customers and they make you feel comfortable once you walk in. I want to thank Douglas Fowler for helping me choose the car of my dream and helped me through the whole process. Thank you for the wonderful experience.
We traded in our Honda Civic (standard) for a used Toyota Yaris that our daughter could take to college. Many many thanks to Eric Poulson (not sure if spelling is right!) who was straightforward and a pleasure to deal with!
My best experience was going to Herb Chambers Honda with my salesman Victor if anybody's is looking for a good salesman go to Victor when you get to Herb Chambers Honda who helped me get into the best car for me thank you Victor
I could not have been more pleased with Trevor Veerana, the sales associate who worked with me. He was patient, knowledgeable, and of great assistance throughout the process.
Currently owning a 2016 Honda with only 1500 miles in the past year, I have not had much need for service at Honda of Boston, but the few business interactions so far have been pleasantly and completely professional. Having had many years of experience with Herb Chambers BMW of Boston, I would not expect anything less from Herb Chambers Honda of Boston. As my Accord gets older and service is required, I would hope to have the same opinion.
I had the pleasure of working with Brian McCaffrey at Herb Chambers Honda in Boston. From his knowledge of Honda vehicles, to his fast response time with my questions...it was a pleasure doing business here. I would recommend Brian to all of my friends/family!
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