Hennessy Honda Review

Everyone is very friendly and helpful. Chad Patel has been super to deal with.

I had a perfect experience buying a car from Scott Lay. I would highly recommended buying a car from him! Very nice and not pushy!

Just drove in as my tire light came on just wanted to add some air see which tire was low. Was told would be at least a 45 minute wait if I wanted to check the air so I was forced to go across the street in the pouring rain at the gas station to add 2 psi to each tire due to the cold weather. Curry Honda checks tires on the drive to let me know if one is at least lower than the others. Not great service.

Love the Hennessy Honda dealership. (Specially after having a bad experience with another Honda dealer where they didn't even care how long we had to wait to see a sales associate). My wife worked with Anita John and we loved working her. Very professional and detailed. We filled the details for the loan application the previous day and everything was ready and set to go when we got there. Will definitely recommend Anita & Hennessy Honda.

My husband and I purchased my new 2018 Honda CR-V at Hennessy Honda and the experience was an absolute pleasure. Our salesman Justin H, and F&I Mike C were very professional and were able to fit everything into our budget. We highly recommend anyone looking for a Honda to give Hennessy Honda Woodstock your business!

Great facility, we also got a lower than quoted price on a key replacement which made us very happy. 10/10 would recommend Hennessy Honda. When navigating to the store at the address listed, there isn't actually a turn in so if you're coming from the direction of 75 take a right at the light.

Jim, and Tom have been great to deal with. Nothing yet, but they are looking for us and we're dropping by seeing what's new. They will find us something, we're confident.

Great purchasing experience here at Hennessy. Good atmosphere and friendly folks.
Thanks to Philip Lombardi for being so patient with us and helping us get a beautiful CRV!

The sales department and financial department are AMAZING, but I must say this is the worst place I have ever tried to get my vehicle serviced. Since I ve purchased and financed my car from this dealership I decided to be a loyal customer and also get my first oil change too. I live 45 minutes away so I called to make an appointment. When calling they told me they do not take appointments but to come around 2-3 because the mornings were busy and this might be a good time. I arrived at 3:05. A nice gentleman greeted me and after checking his watch proceeded to take my information. Immediately after, a blonde, short haired, elderly lady pulled the gentleman aside and told him that he couldn t do my oil change because it was ten minutes after 3. The poor guy came to us with the bad news. I explained to him my situation and the phone call I made before arriving. The elderly lady came over and refused to do the oil change although it was only ten minutes after 3 and I was told to come around 2-3pm. While this was happening a service girl behind her was laughing hysterically like this was some sort of joke. Which got me upset and embarrassed me. Of course this would make anyone upset going 45 minutes out of your way for no reason, so I was not a happy camper needless to say. So in the end she refused to have my oil changed, and I left humiliated. On top of all of this, when I was trying to pull out, a service boy started closing the gate on me while my car was in the middle of the entrance, almost crashing my car with the gate, I had to honk several times in order for him to notice he was going to hit my car!! The only reason I gave this review 2 stars instead of 1 is because of the kindness of the first gentleman that greeted me.

I brought my 2019 Honda Pilot to install roof rail and cross bars. Their front desk service was awesome. They provided me a loaner car as well. I would give 5 stars, but they returned my pilot very dirty. It seems like it was taken to a construction site and a construction worker worked on it. Wheels, mud guards, running boards, mat, all dirty. I had to take it to carwash right after I came back home and discover this. Very disappointing.

Stacey and Jimmie were absolutely perfect! I don't dread buying a new car anymore! I just contact Stacey and she handles the rest. I can't recommend Hennessy Honda enough! Thank you!

We loved the honesty and fair pricing. They quoted us at half the price we were quoted by an independent mechanic, and they made sure our warranty was utilized as needed.

TLDR; quoted $5500 fix, $75 dollar fluid change fixed my car. Techs here obviously have bad diagnostic skills and service advisors not interested in helping you.

Full:

Late last year I brought my car in to have a shudder diagnosed. It was a very specific problem and I described the issue in great detail to the service advisor, Kevin Etters. He explained the diagnostic charge and wrote down all the notes I gave him for the tech to diagnose the issue. Later that day he called and explained that himself and the shop foreman took it for a test drive it and concluded the torque converter was the culrpit. His suggestion: replace the entire transmission for about $5500. Well this car is almost 14 years old so I'm not about to spend that kind of money on it. I declined the service and picked it up later that day, paying the diagnostic fee.

Well once I got home I started to explore other options for repair. After exactly one Google search I found numerous suggestions that the first thing to do is replace the transmission fluid since it shares oil with the torque converter and the quality of the fluid is absolutely essential for the TC to function. Sounds about right.

Fast forward about a month and I have finally been able to get a ride to work again so I can take the car in for the trans fluid change. It goes smoothly and I have a few other items worked on. Well guess what, the fluid change 100% fixed the problem. A $75 fluid swap fixed a problem that I was quoted $5500 for. Ok, I mean the repair was a Google search away but I guess everyone has their days and they overlooked this easy fix that would have cost me essentially nothing since I already had to pay the diagnostic fee anyway. So I explained this to Kevin and asked about using the diagnostic fee charged to pay for the fluid change since it was the proper fix, one that should have been offered the first time I came in if the techs had any sense. Well he pretty kindly said "no". Frustrating but whatever, that's life and at leats my car is fixed. I'll still take my car here because having worked a little in automotive I know dealer techs are better trained than most. Only gave 2 stars instead of 1 because they did eventually fix my car even if I had to tell them exactly what to do.

very professional from start to finish. i worked with the sales folks starting back in february to make sure I could get the car I wanted and they did absolutely everything they could do to make sure I was happy. And... I am.

The most competitive price in Atlanta Metro!! I purchased two Honda cars with them and they were able to give me the best price both times, compared to other 5-6 dealers in Atlanta Metro that I talked to.

The staff at Hennessy Honda were quick, thorough, made the experience easy and comfortable, like working with family. Love my Murano! Great price and easy paperwork. Even took care of my tag and license plate for me. Will definitely send friends and family here. Check them out, you will be glad you did!

WORST CUSTOMER SERVICE EVER.
I CALLED TO ASK ABOUT TRADING IN MY VEHICLE AND I WAS HUNG UP ON 3 TIMES. NO ONE HELPED ME AT ALL. THEY TOLD ME THEY COULDN'T HELP ME WITH MY SITUATION AND DID NOT EVEN MADE THE SMALLEST EFFORT TO HELP ME. I DO NOT RECOMMEND THIS PLACE AT ALL GO SOMEWHERE ELSE, THIS PEOPLE WILL NOT HELP YOU. I MESSED UP BY DOING BUSINESS WITH THEM AND NOW I REGRET IT.

Service Department Rep Carly(red head)did a great job! I had extensive work done afternoon my van was towed to the dealership. She kept me in the loop and answered any questions I had.

Great people and Service. Vincent was great throughout the entire process. Everyone I have discussions with were welcoming and very helpful. I would recommend this location to everyone.

Ed was easy to deal with and very up front with the vehicle.

A great place to bring your vehicle. I am always pleased with their service.

I had a fantastic experience with Hennessy Honda. Stacey Finelli was wonderful to work with - responsive, direct, friendly, professional, and honest - the exact opposite of the characteristics why most people hate interacting with car salespeople. It was less than 24 hours between when I first initiated contact with her and when I drove out with my car, and that's even with the original car I intended to purchase having been sold during that period! Matt Auers was also a pleasure to work with once I arrived at the dealership to complete the transaction. He was thorough and efficient, and made sure that one minor concern with the vehicle was addressed promptly. I would highly recommend working with this dealership.

Had a great experience with my first oil change today. Steve is a great service writer and the employees are the nicest I ve seen in a while 10/10.

I recently purchased a 2017 Honda Civic from this dealership. I dealt with Kyle Godfrey, and he was great! The process went very smoothly. Kyle was easy to talk to, very friendly, and gave me a wonderful deal on my car. I would definitely recommend coming to this dealership. It was the best experience I've ever had at a dealership. The environment was very comforting.

Best customer service I've had in a long time! Would definitely return!

If I could give them a zero I would.. argued prices are high and 1 hour for an oil change.. I got my oil change there but should have gone to Kia, they are better priced. They left my hood not completely closed. Driving done 575 I can see my hood moving, so I pulled over to find out they didn t closed my hood right. Their sales floor is horrible and so is their service dept.Do yourself a favor ..GO SOME WHERE ELSE!!!

Stacey/Armando/Billy - What an amazing team! I just purchased a CRV from Hennessy Honda of Woodstock, and these three individuals made my purchase the BEST CAR SHOPPING experience EVER! From the online negotiations with Stacey to the patient instruction from Armando to the efficient financing of Billy, I could not have asked for a better experience. I will always purchase my future cars from Hennessy Honda of Woodstock.

The buying process was quick and efficient. Working with Kyle was a breeze. I was able to agree on a price and drive away in my new car in about 2 hours!

Got new key/fob made for my Odyssey. Went very smooth, no issues at all, reasonable price. I really appreciated an enclosed kids area with lots of good activities for my 2 kids while we waited. Went faster than I anticipated!

Excellent dealership experience. My salesman Vinny was detailed supportive and understanding during the purchase process. Will definitely purchase again from this dealership.

Knowledgeable, efficient staff focused on resolving the sale timeously and in a comfortable environment. Great buying experience.

Absolutely fantastic transaction. The whole team did an excellent job creating a smooth transaction for me leasing my 2017 Honda Accord Sport. Dusty gave me a warm welcome and helped expedite the process. Stacy was there to assure everything went smoothly, and Mike did a great job helping with financing. Thanks guys you all rock! I would highly recommend Hennessy to anyone looking to get into a new Honda!

Very nice and professional. Recomend Hennessy Honda to anyone that needs service done on their Honda. Haven't bought a car from them yet but im sure I will.. All around great place.

Wow, I'm not normally a lover of dealerships, but these guys killed it for me. They crushed every other dealer's price on a 2015 Honda Odyssey EX-L, beating some by almost $1000, most by $500 and the lowest by $200, and when I got to the dealership, they honored the "out the door" price they had negotiated over email, with no funny business, no up-charges, and zero loan origination fees. Jimmie Bracken the Sales guy was personable and knowledgeable and the finance guy Brian listened well and even recommended an 8 year, 75K mile extended warranty rather than upselling us on the 7 year, 100K version which cost more.

I am dumbfounded at how awesome this purchase was. It was well worth the long drive out to Woodstock.

not happy with service scheduling -

2 hour wait for unscheduled oil change yesterday. scheduled an appointment today with defined window during lunch hour, and still have a 1 hour wait.

Very good experience. No pressure salesmen were informative and helpful .Nice showroom Went to Hennessy based on internet info and email price quote. Pricing was the best in the area for the vehicle we were looking for. Overall very good sales experience.

Kyle Godfrey was amazing! He answered all my questions, including silly ones about my new CR-V. The process was smooth and handled with honesty. I got a great deal and look forward to working with Kyle again.

Stacey Finelli came to the rescue and made the deal at the price I was looking for that probably wouldn't have happened had she not gotten involved.
Do your homework then contact Stacey.

Be warned that these people will rip you off. Our honda AC broke down while on a road trip and we made the mistake of going to this dealership for service. We dropped off the vehicle at 7 AM in the morning and rented a car for the day while it was being worked on. They had our car all day, and come evening they broke our AC worse than when it was dropped off, didn't fix a thing, charged us for the labor, and didn't even have the decency to waive the rental fee after such an astounding show of incompetence. Get your service elsewhere if you can, this business is not honest or competent.

Justin Howell was very kind and patient in test driving and selecting the Honda we have purchased. It has been a great expierence.

Excellent customer service. I bought a brand new 2019 Honda Civic from them back in October 2019 and i am very happy with the car, Thank you.

The purchase of this vehicle was so easy. David Hand went way and beyond to help me out.

Lisa Holmes (Ackerman)

I recently got the 2019 Honda Accord Sport from Hennessy Honda and I'm in love! Everyone there was so nice and polite and I felt very well taken care of. I know I got an amazing car and that I am in good hands. Great experience overall and would highly recommend. Thank you Greg!

I loved working with Hennessy Honda of Woodstock,GA and am thankful for the kindness and patience of Jimmie Bracken, my sales consultant. He spent over an hour with me going over all my questions and helping me feel comfortable with everything. By the way, I drove 40 miles from Decatur to buy my car from this dealership. I worked with Stacey Finelli, internet sales consultant, and she was wonderful! My car was waiting for me when I arrived, the paperwork was ready to be signed and she had Jimmie to show me the car- easy and perfect! I had visited 3 dealerships and the others were closer but I felt an immediate difference in how I was treated at Woodstock by Stacey arranging the sale on the phone and Jimmie who went through all my questions about my new HRV. I am ready for my first oil change and am making the drive back up to Woodstock where I trust the people will not take advantage of a single woman buying/doing maintenance on a car. I was treated terribly by a dealership near me with my last Honda and will take my new one on a little road trip to Woodstock when it needs service. Everyone is so nice and helpful-thank you all,especially Stacey and Jimmie! Sandra Gann

Sunday 11/05: me, my wife, my daughter & my mother in law came over to the
dealership to look at a 2017 used white CR-V, the dealership was closed -
but we spotted the car in the parking lot & to our surprise it was unlocked so we checked it out ... we liked what we saw .. so we decided to come back the following day at 9am

that night my wife found a used 2018 CR-V with only 3300 miles on it

Monday 11/06: I arrived ahead of my wife & mother in law at like 9:10am ...
spoke to one of your used car salesmen (can t recall his name - may have
been Derrick)

I let him know i was here to buy that 2018 CR-V ... He went looking for the
keys & he couldn t find them ... I was like that s ok we don t need to see
the truck right now - I just wanted to talk about pricing - told him it was

got a worksheet wrote out the price plus plus plus & presented it to me - I
was like this is full price - he was like this is all i can do - then he said we don t negotiate prices .... I said you all don t have any military discounts, no loyalty previous honda owners discounts, nothing - he said no we sure don t ...

so I asked If i could chat with the sales manager - that s when Jody came
over - he never really walked in the cubicle - just kind of hung over my shoulder and asked what can I do for you ..

I asked him the same thing about coming off the price a bit & he went into
his spill about how they don t haggle, they don t negotiate & they don t lower prices ... so i asked him .. was that the case just in this current year car & he said no - we don t negotiate on any of our cars I was shocked .. then asked him if i could get a better deal paying cash or using honda financing & he said it doesn t matter .. so I thanked him and he walked off

Then another salesman came over & he was like I heard you all talking - he
began talking about how good of a deal that the car was & then he said - we
don t have a lot of room to play with on the current year used car - but if you
were interested in a olde car maybe then he could save me some money

I looked at the original salesman & I was like I just asked you and the
sales manager about that & both of you said you don t negotiate

so I had him go ask the sales manager if he could lower the price on the
2017 - even though he had just said he doesn t do that & to my surprise he
dropped the price by $393.00 ...

so at that point my mother in law was like- let s just pay the price for the
2018 .. I told my salesman we d just pay the price for the 2018 & he told me
the car was out - said it s with a customer who brought his car in for
repair

so I said ok - can you call service to see when it will be back - he was
like I have you number - I ll check & get back with you later on today - I
said man, it s 9:40am - no other customers are here - my mother in law is
leaving on Wednesday... whenever i bring a car in for service - they tell me
when i m going to be able to pick it up - can t u just call service now &
tell me if it s going to be back by wednesday.... at this point we were
outside ...
so he went back in & in less than a minute he came back out & said I don t
know what the deal is - but I called service & they said the car will be out
for at least a month - so i m sorry I can t sale it to you .. so I left

as i was driving off in my car I had that feeling felt like i had been discriminated against - kinda of felt like he never called service & that he was lying about the car being gone for at least a month

ended up using USAA car buying assistance program - which lead me to Stacey in new car sales
... came back (against my wife & mother in laws wishes) & purchased a brand
new 2018 CR-V

Stacey handed us off to Jimmie who did an awesome job ....

new car department was awesome ... used car team was horrible

The best and quickest car buying experience I ve ever had. Parker went above and beyond to find the right car for me and Kyle in finance worked magic to get us out the door happy! Highly recommend Hennessy Honda!

Hennessey has a VERY friendly and personable staff who has been helpful to my wife and in our experience of purchasing TWO cars over the past few years. We just purchased our second car with Hennessy and we could not be happier. Highly recommend Hennessey!

Hennessy responded with their best price right out of the gate! Everyone I dealt with was extremely pleasant, respectful and helpful, responding with the requested information in an extremely timely manner - no runaround. They also matched a lower price that was offered at the 11th hour by another dealer.

I bought civic 2017 from Hennessy Honda . This is my first brand new car and I really require help from the staff and Bob harden really helped me lot to purchase right model , he has provided me all kind suggestion which is really require for a person who is buying his first car and that too brand new :) Thanks Bob !

We purchased our Honda C-RV from Hennessy Honda and had a great experience. Everyone was so helpful and friendly. We would definitely recommend them.

The buying process was streamlined (I arrived at 1:30 to test drive, and left the dealership in the car with all paperwork complete just after 4pm), and they had the right car at the right price. Their service department has serviced all my Hondas for 12 years; they are excellent.

if you guys want to save some money, look at a different dealer. These guys make massive profit from all of their cars. I was able to bought a car from somewhere else and save over $3k. The car also had less mileages, if you don't like to haggle for a good deal then this is your place. And btw all of their 5 stars are from customer who want to exchange a 5 stars for a free oil change.

went in to get a car, had a set car in mind and he brought me right to it. drove off the lot with a brand new Honda Civic and ive been in love ever since. Yall are amazing at what yall do, brought my boyfriend in the next day to buy one as well. We love them!! Highly recommend

I love everything and I do not say that about many places but Hennessy Honda deserves it -- The convenience of the set up for dropping off my car is so much better than any other place. The way the specialist ( In my case usually Carlee who is awesome ! ) Greets you in the drive through fdrop off. Actually the wait room us very nice too. But the person who takes my car also send me a text so I have contact with them if I have any questions or even if I need something I can simply text her/him. I usually have to wait while my car is being worked on and the waiting area is very nice.

Everything about my experience was great until the time I had to go sit down in a back room with the finance guy and discuss options on warranty and financing. Talk about "full court press" - I felt like I had to say "no" at least 5 times for the guy to get my drift. Then, I got pushed into going with a financing package that was more costly for my family. I got it all resolved by coming back to the dealership the next day (on a Sunday) and dealing with another guy (Tommy, I believe) who cleaned up the mess. If Tommy was the guy helping me the first time around, I would absolutely give the dealership 5-stars.

I bought a 2018 Honda Fit in May, 2018 from Hennessy Woodstock. The total experience post sale has been a bit of a bummer. I LOVE my car, but I wonder if I had gone to a different dealer if I would have been able to have floor mats and the deck lid for the hatch. Other owners of the same model told me their car came with these things, they paid the same price as me, and that it's the dealer being cheap. So I have buyers remorse only for where I bought from. I'm bringing my car for its first oil change and going to follow up with a manager to see what they can do. Fingers crossed.
..
To follow up this review, I went to Hennessy and found out the "free" oil change the sales guy promised me doesn't exist; only if I give a 5 star review on Google. Thus all the glowing five star reviews. When I brought up the floor mats I was told the car should have come with them, then they backpeddled and told me they don't, and tried to SELL them to me at "their cost". Obviously I'm not going to do that, and after a couple runs back to the secret room, they agreed to cover new mats. Is this solving my customer service and sales issue? Yes. Would I recommend to friends or family buying from Hennessy? No. There's plenty of other Honda dealers with better service.

Today I bought a CRV- Tony Roman, my salesman, is the epitome of excellent customer service: thorough, smart, sense of humor, and patient. Best car buying experience I've had!

Amazing service at the dealer. The sales rep was very helpful and understanding. They helped me out to get to where I needed to be for the price of vehicle. The service folks were awesome getting the car cleaned and fueled up on time and getting it ready to go. No bad experience at all. Definitely will consider this dealership for my next Honda before any other location.

This is my 3rd Honda and they have always made me feel special and take good care of my car. They are fast, professional, courteous and have a nice waiting room.

Bob Harden, my salesman, was great. The entire staff there at the dealership were polite and quick and efficient. The car I bought was flawless. The entire process was easy and smooth.

Service Team is very warm, friendly and takes care of your car.

Kevin Etters is always very accommodating when I call to schedule a "last minute" appointment. He and the entire team are very friendly, always welcoming, and genuine. He reviews the details of my service call and let's me know what to expect at my next visit (i.e. new tires, brake pads, etc.) which is so helpful when budgeting our family finances.

If you re looking to purchase a new vehicle from Hennessy Honda in Woodstock, I would highly recommend seeing Chad Patel. He was the salesman that helped us a few months back when we purchased our new vehicle. He was not at all pushy and very knowledgeable, making our entire experience quite enjoyable. He helped to narrow down our final vehicle choice, and worked out the best deal for us. This was the first vehicle we bought from them and the experience could not have been better! Thanks Chad!

Tony was very thorough on the test drive and walked me through all the features. Also with it being later in the day we appreciated everyone trying their best to speed up the process.

Purchased Honda CRV from Phillip Lombardi an exceptional professional made the car buying experience smooth hassle free. Phillip listenened and didn't try to pressure me in purchasing the white car in the lot! Certainly will recommend Phillip and Hennessy Honda

Took my vehicle here for the first time this week. My service advisor Andrew was very helpful. I will definitely be back.

It is very difficult to get in touch with anyone at this dealership! I have called dozens of times with no answer or only being transferred to a voicemail. I have left multiple voice messages regarding a recall notification and haven't had anyone respond to my messages for days. Someone needs to address this issue in my opinion.

Didnt take too long and very accommodating to my needs

This was a great experience buying my new 2016 Civic! Love my new car! We have purchased 5 Hondas from Hennessey, Dusty Burrows our salesman is absolutely the BEST Salesman! Dusty has been our sales man for 4 of them. Great guy, no pressure, so knowledgeable and courteous .Always had all service on the Hondas done at Hennesay and the service dept awesome too. Thanks

Great salesman, David Hand. No pressure. Great deal. Great vehicle. Love this dealership. Have bought 3 cars from them. Can't wait until the 4th one!!

I had a great experience with Honda Hennessy, and my salesman Mr. Armando. He work effectively to help me get the prefect model, trim, etc. that was perfect for me. Great salesman, great company.

This review has been a long time coming as we purchased out first vehicle there in 3/2016. We were so pleased with the experience that we purchased a second vehicle in 11/2016. Any time we have a family member or friend that is looking to purchase a car we always refer them to Hennessy Honda and specifically to Vinnie! at 4-5 of our referrals have purchased from there as well. Lastly, with an addition t the family we had to trade the Civic in for a CRV. I miss the Civic, but love the CRV just as much! It would be very hard for someone to convince me to purchase elsewhere as they are extremely kind, courteous, and fair!

Great car buying experience. Phillip was very helpful and I got exactly the car I wanted!

A Honda dealership that treated me like a real customer. I've been to several other Honda dealerships who treated me like I was beneath them and not worth their time. I had a great car buying experience at Hennessy and they are staffed with great people.

Went to have tire fixed and bought car from here with both experiences being great!!
Thanks- Tiffany Riley

I had a great experience at Hennessy Honda Of Woodstock. I worked with Jimmy Bracken, and he was a pleasure to work with. No sales Pressure, he just worked to get me a Great deal and a good Interest rate. I would Highly recommend Jimmy and Hennessy Honda to all of my Friends!!!

We purchased a Honda and it was such an easy transaction. The staff was so helpful and friendly. I did not feel the sales pressure that you usually feel from car dealers. I love my Honda.

Overall the team was straight to the point. Very respectful and no haggling.
Great experience, very pleasant and extremely patient.

I do wish they had a better waiting area.

A really great dealership. They worked with me to get the deal that I wanted. I would purchase a vehicle with them again.

We moved to the area almost a year ago from Charlotte and absolutely loved the dealer/service department we had in Charlotte. This dealers service department is TERRIBLE. You know that feeling, when you go some place and deal with people that are going to take advantage of you. I kept going over the last year for oil changes and rotations but still just not loving the experience. Very inflexible about a lot of things, 2 instances: First, I brought my vehicle in for service and while waiting I found a coupon on the website. I went to the service advisor to ask about it and she insisted it had to be printed out to get the discount. Really printed out it is 2017. She went to lunch when my car was done and another advisor checked me out and I brought it up again and he gave me the discount and printed the coupon to go with it. Seems like someone didn't want any discount off of there commission for the service write up. Secondly, I had my vehicle serviced a few weeks ago printed coupons in hand and I was told at the conclusion of this appointment my rack and pinion needed to be replaced. I called to schedule an appointment for today a 7:00AM 04/21/2017 the service advisor I scheduled with was not there this morning and low and behold the lady that would not give me the discount was the one to help me this morning because out of 4 service advisors she was the only one to look up from her terminal and sat in front of the one I was intended to see (FYI none of them had customers at the time and none were on the phone). I have a disability (constant uncontrollable VERTIGO) and am unable to drive so my wife drives me everywhere with our 3 little girls. They were going to give me a loaner van to use and I asked this lady if we could get the loaner going outside the service bay (so I didn't block it up removing car seats and such) so we could mover over the 3 car seats with out to much hassle. She told me NO that we had to bring our van into service unload and wait for the loaner to be processed which meant hauling car seats around and waiting for the loaner. I simply asked why we couldn't do it right outside in a parking space and pull the loaner right up next to my van to make it easier to install all 3. She said well we just don't do it that way sorry. I told them I was leaving and they lost out on a $2000 service. The lady I scheduled with did call me back and apologized and said that my request was not out of line and she would have happily obliged.

Now come to find out they were taking advantage of me anyway the rack isn't leaking at all. Just flat LIED!!! Boy did I dodge a bullet. caveat emptor (buyer beware)!!!

So to summarize terrible Customer Service, Not flexible at all and they lied to get and expensive service. Be warned!!!

Armando at the dealership has the highest professionalism and customer service that I have experienced in a long time. He took time to walk through the car with me, test drive, answer questions and no pressure. He followed up until I was ready. We worked out a great deal and then proceeded to prepare paperwork to make the purchase seamless. It took 30 minutes once I was there to complete. That has never happened to me before. I was so appreciative for the pleasant experience.

Vincent was very knowledgeable and provided great customer service. Very happy with my purchase. I highly recommend this location to anyone who is considering a Honda!

I purchased my 2019 CRV from here and it was a great experience with Anita. I took it in to be serviced and it was by far the best experience of any dealership service center. They preformed the work in the time frame stated when I made the appointment. The price was great with no hidden charges or add-ons. The facility is clean and comfortable with all the amenities you could want. The location is great as there are plenty of restaurants and retail nearby and they offer a shuttle if your not keen on walking.
This dealership is a long way from where I live but I m so glad I followed recommendations and went the extra distance. I couldn t be happier.

We bought our car through the USAA buying program and received an excellent price. Alan was outstanding. He gave us all the information we needed, let us look at and drive the cars we were interested in and was there to help us whenever we needed it. Scott explained our financing options and even custom tailored an extended warranty to our specifications. The whole process couldn't have been easier. A very enjoyable experience. Thanks.

Easy to schedule, helpful personnel, quick service, nice and clean waiting area

Everyone from the Internet sales director, to the sales folks ( Greg and Conrad ) and the finance manager, were a pleasure to deal with. I hate car shopping. There are many Honda dealers out there. Hennessey's upfront pricing and excellent staff made my car shopping experience better than expected.

Excellent place and very well kept! Staff are wonderful and I d like to thank Wyatt, William and Steve for making my oil change happen quickly. Wyatt explained to me everything thoroughly. Will be coming back In the future

Hennessy Honda is one of the best Honda dealership in Georgia I want to the dealership and I meet the MR . Matt he is so cool guy and after that we looked the car suv CR-V 2019 and 2020 he explained me everything in 2019 and 2020 what is the deferent. After that we decided number Andheri give me very good deal. Hennessy is best .