Charles Swann III

Review of Hennessy Honda

We moved to the area almost a year ago from Charlo...

We moved to the area almost a year ago from Charlotte and absolutely loved the dealer/service department we had in Charlotte. This dealers service department is TERRIBLE. You know that feeling, when you go some place and deal with people that are going to take advantage of you. I kept going over the last year for oil changes and rotations but still just not loving the experience. Very inflexible about a lot of things, 2 instances: First, I brought my vehicle in for service and while waiting I found a coupon on the website. I went to the service advisor to ask about it and she insisted it had to be printed out to get the discount. Really printed out it is 2017. She went to lunch when my car was done and another advisor checked me out and I brought it up again and he gave me the discount and printed the coupon to go with it. Seems like someone didn't want any discount off of there commission for the service write up. Secondly, I had my vehicle serviced a few weeks ago printed coupons in hand and I was told at the conclusion of this appointment my rack and pinion needed to be replaced. I called to schedule an appointment for today a 7:00AM 04/21/2017 the service advisor I scheduled with was not there this morning and low and behold the lady that would not give me the discount was the one to help me this morning because out of 4 service advisors she was the only one to look up from her terminal and sat in front of the one I was intended to see (FYI none of them had customers at the time and none were on the phone). I have a disability (constant uncontrollable VERTIGO) and am unable to drive so my wife drives me everywhere with our 3 little girls. They were going to give me a loaner van to use and I asked this lady if we could get the loaner going outside the service bay (so I didn't block it up removing car seats and such) so we could mover over the 3 car seats with out to much hassle. She told me NO that we had to bring our van into service unload and wait for the loaner to be processed which meant hauling car seats around and waiting for the loaner. I simply asked why we couldn't do it right outside in a parking space and pull the loaner right up next to my van to make it easier to install all 3. She said well we just don't do it that way sorry. I told them I was leaving and they lost out on a $2000 service. The lady I scheduled with did call me back and apologized and said that my request was not out of line and she would have happily obliged.

Now come to find out they were taking advantage of me anyway the rack isn't leaking at all. Just flat LIED!!! Boy did I dodge a bullet. caveat emptor (buyer beware)!!!

So to summarize terrible Customer Service, Not flexible at all and they lied to get and expensive service. Be warned!!!