braden stewart

Review of Hennessy Honda

Purchased a Toyota Rav4 off the pre-owned lot a mo...

Purchased a Toyota Rav4 off the pre-owned lot a month ago. We live in tennessee 2+ hours away. We found the car online and drove all the way to the dealership to get it. Salesmen didn't have to do anything to make the sale. Steve our salesman was super nice and easy to work with. Once we finished signing paperwork we waited over an hour after close.. a total of 2 hours (after signing paperwork) to get into finance. Everyone else had already went home, we were the only ones left in the building. Which I get they had people in front of us so not a huge deal. However, we went to pay our tennessee taxes and get our tags today and the clerk at the annex building had the itemized list of our purchase. We were charged $499 dollars for an appearance fee. I called Hennessy and was told that that fee was for them to detail and tint the windows. I didnt request a detail or window tint.. the vehicle already had those things done to it well before we even found the listing online. So we will not be back to do business with a place that brags about "honesty" and "good ethics" then turns around and slides in a fee for a detail and tint (things that they do to every vehicle upon arrival). Not to mention the dealer fee we were charged since they couldn't charge state tax. Pitiful.