Cara Armour

Review of Hennessy Honda

Unfortunately our most recent experience with Henn...

Unfortunately our most recent experience with Hennessy Honda was overwhelmingly negative. We received a letter that our 2010 Honda Insight was included in the safety recall for an airbag defect that Honda is in the process of correcting. Apparently the parts to do the repair will not be available for several months. Because of that and the dangerous nature of the issue, Honda would be providing a rental car for the duration. All we had to do was contact our dealership. Sounds simple, right?

We called Saturday (the day we received the notice) and were told by a Hennessy Honda employee that nothing could be done until Monday when "Jaime" would be in. The is obviously very inconvenient but we accepted it and planned to call first thing on Monday. By Monday at 9 AM Jaime was apparently still not available. Later in the morning my husband was finally able to speak with her and was informed that Friday was the absolute earliest that we could receive an appointment. This was completely unacceptable. We are not a family that can go without our vehicle for, essentially, an entire work week. After speaking with her further he was told that something would be available that afternoon and he would receive a phone call.

The phone call never came. And despite several attempts, Jaime was apparently no longer reachable. We tried again on Tuesday to no avail. We called Ed Voyles and were told that we could be assisted anytime and to head their way.

I really hate having to complain. But this situation is a matter of safety for not only me but my four month old daughter as well. Obviously it was not important enough for Jaime, and Hennessy Honda, to handle with expedience.

They certainly will not receive another dollar from us. And I will make sure to let everyone I know exactly what transpired.