Richard Ratliff was my sales associate. He made the experience simple and fun. Richard was mindful of my budget and helped me make what I feel was the best decision for my vehicle needs. Very professional and straightforward. I'll recommend Richard to my friends and family for their vehicle needs in the future.
I would like to send a huge thanks to RONNIE RUSSELL for making my car buying experience amazing! I had just recently totaled my car and was in desperate need to find another vehicle quickly. RONNIE RUSSELL was very quick to find a vehicle for me and work with the finance department as I awaited my check from the totaled car. When it came time to sign the papers, the process was seamless! Even when I had a small issue with the lock/unlock function, RONNIE RUSSELL took care of it ASAP! I don't know what more I could say or ask for! If you're looking for a new or used vehicle, go see RONNIE RUSSELL at Hendrick Honda!
Wonderful experience . The whole group works as a Team: Troy, Andrew, and Ryan were are great! One of the best experiences I've had when leasing / purchasing . Hasn't always been a fun process in the past but this was different and has changed my thinking in regards to the whole process. From start to finish great experience overall.
Frank Norton did an amazing job with selling me the car that I really wanted!
TJ was an awesome car salesman helped us through the whole process :D
First time visiting Hendrick Honda to service a car that I recently purchased. My appointment was at 7:30 in the morning and the day before I called to confirm.....was surprised that no one sent a confirmation or other reminder to me for the appointment.
During the call to confirm I was told that I would meet with Clarissa. I arrived at the service department right on time and to my surprise I was told that Clarissa was off....not sure why my appointment was scheduled with an employee that had the day off.
Another very nice lady (cant recall her name) helped me. She took her time to explain their services, upcoming maintenance and the costs. My car was then taken for the transmission fluid exchange ($140 with taxes). Let me stop here by saying that with transmission service there are usually two types of services offered at most repair shops.....a transmission flush (not recommended by Honda) or a fluid exchange where old transmission fluid is removed and new fluid put back in. Most places charge about $149 for a flush and around $80 for the fluid exchange. Found the price at Hendrick Honda to be high.
Proceeded to the waiting room to wait for my car to be finished. While I was waiting I decided to go out to the lot and take a look at the new and used cars. Of course walking around the car lot didn't go unnoticed by sales employees. Shawn approached me and asked what car I am currently driving.....unfortunately for him I had already made the car purchase 3 weeks ago from a dealership in South Carolina (cheaper vehicle taxes and cheaper prices on new & used cars than NC). He took my name and went back inside.
Not long after that my car was ready (took about an hour). I was told that everything with the car is good (as expected) and that I should bring it in for a differential fluid change (only for all wheel drive vehicles). I paid and then decided to walk over to the parts department to ask questions about a cargo shelf that I recently purchased. Two guys sitting behind the counter......neither one very friendly.
I was told what I needed, thanked the guy then proceeded to go outside and take a look at the cargo shelf. The lady that helped me with my service was kind enough to try to help me get the cargo shelf installed (not her job) and when we couldn't figure it out she went inside to get the guy from the parts counter.
Let me stop right here.....when a customer comes in asking questions about parts and is unsure if they have all of the parts that they need someone working in the dealership parts department should get up and come take a look and try to assist the customer. The lady that helped me with my vehicle service went inside to get the guy from the parts department to come outside. He then figured out that the two cargo pieces are not working because I don't have the clips that are needed to secure the shelf. I then go back inside to the parts area with him so that he can look the clips up on the computer....side note: if he would have come out and looked at the car when I came in the first time with questions we could have saved time on back and forth.
Ordered the clips and will pick up today. Overall a pleasant first time experience. I will bring my car back in a couple of weeks for a differential fluid change ($107).
My take away is this. For some services I will bring my car to Hendrick and for some services I will bring my car to a regular repair shop.....dealership repair shop is always more expensive.
My salesperson was Tony Howsare. Tony was such a joy to work with! He had a great personality & was not a pushy salesman at all. He was very kind and made sure the vehicle I was purchasing was clean and ready to go! There was a couple interior scratches & he made sure they were fixed - he even sent me pictures of it fixed before I came back to the dealership to pick up my new ride!! That was very thoughtful.
Another guy helped me out Friday night when I came to pick up my car, his name was Shawn. Very nice guy! He made sure everything was alright before I left the dealership which was very nice.
Charles, one of the managers, was also very helpful and nice. Kelly (in Finance), was very pleasant as well. I never encountered one bad person there, and that means a lot.
I am really pleased with Hendrick Honda and will recommend this dealership to anyone. I drove over an hour and a half to buy this vehicle and would make the drive again just because of their wonderful service and nice employees! :)
Visited dealership to look at Honda Cr v awd Vehicles they were very accommodating showed me 4 different used units. No pressure still looking for a Honda Cr v.
Great experience and gorgeous new car. Easy process and a fair price. Kind and courteous service. Thank you, Tanner!
I seriously recommend this nice environment place to shop for your new vehicle. Love it all!! Thanks
I had the unfortunate experience of having my 2013 CR-V rear ended and totaled and the collision department and Justin kept me well informed of the claim process.
I opted to purchase another CR-V and Vickie Athey, Sean McLane and Manny made the process so very easy and stress free. I love my new CR-V!!!
Manuel DaSilva was so easy and pleasant to deal with! He took the time to show me how to use all the gadgets on my new car. Once the deal was made I was in my new, clean car in very short order. It was just the kind of pleasant experience we have always had with Hendrick dealerships (formerly had 3 Acuras), and I am sure hoping the service department is just as good also. Thanks, Manny, for the excellent experience!
The service rep was outstanding - courteous , accommodating and even disinfected the vehicle knowing I am a health care provider .
Tim Whitener was very helpful and gracious. He explained the new contract in detail. We would be happy to work with him in the future.
Ronnie Lopez Is Amazing!! He Made Sure Everything Was Set For Me! He Didn't Try To Sale Me Just Anything. But He Listened To What I wanted As Well As What I Needed. No Matter What Questions I Had He Was There To Answer Them And Made Sure Everything Was Done Correctly!! So If Your Looking For Someone Who Will Do Right By You In Purchasing A Vehicle Go See Mr. Ronnie Lopez It Will Get You Right!!
Do not purchase anything from this dealership ever. I purchased a Honda Pilot and 36 days later after my other vehicle was long gone sold they contact me and say that the financing fell through. And never heard anything back from them during that 36 day timeframe. 14 days later Mr. Russell the financing person that was working on my deal contacted me for copy of another document. At that time I asked him was their problem with the loan and do you need the vehicle back. He stated in a text message no I will handle it. Mr. Russell also admitted that he dropped the ball on this and takes full responsibility and that he should have turned in the paperwork closing out the financing deal within 24 to 72 hours of me leaving the dealership. So now at this point I'm going to be without a vehicle Christmas is in a week and a 1/2 and I have to now figure out what I'm going to do for vehicle. The dealership is not willing to do anything to accommodate the price of this vehicle to match whatever loan value they clean they got me approve 4. At this point I really don't know what to believe other than that this is a terrible dealership and I would not purchase anything from them ever.
Thank you Scott Wendell for your excellent service. I will definitely go back and have my car service there and with you again.
The service guys are very racist. They talk to you so disrespectful!
RONNIE RUSSELL. GREAT SALESMEN. ALWAY KEEP IN CONTACT WITH US ABOUT THE CAR WHEN WE WAS OUT OF TOWN AND HAD EVERYTHING READY WHEN WE GOT BACK. BEST SALESMAN WE HAD SO FAR.
Hendrick has always done excellent work on my vehicles and their staff are very helpful . I recommend them highly and appreciate my service advisor Andrea Bedoya-Pere. She is a top notch advisor and treats you like family which is important to me and my wife .
I was impressed with the service Vito Osipov and Chad Comer provided to me. Compared to my previous experiences with other dealership facilities, this time it was very fast. I got 10% discount as well.
Thanks Vito and Chad!
David Ovrutsky
We purchased a 2011 Honda Odyssey Touring Elite a few days ago. Our salesman was Steven Carlton and he was simply amazing. He was super friendly and professional. By the time we left, we felt like we had known Steve for years. He was EXTREMELY knowledgable about all of the vehicles we test drove. He was far from the stereotypical car salesman. We never felt 1 ounce of pressure to buy any car at all. A+ all of the way!
Always a fantastic, reliable experience when I come here. I am a forever fan. So refreshing when companies go above and beyond.
Great experience buying from Ronnie Russell at Hendrick Honda. I told Ronnie what I wanted and how much I was willing to pay and he made it work. Ronnie was up straight up with me: no gimmicks, no games, no hidden fees. If you're in the market for a Honda, go see my man Ronnie at Hendrick Honda!
Made an appointment at my convenience for regular maintenance. Door to Service Entrance opened immediately upon my arrival. Service issues were quickly written up, and other topics were discussed. During the tire rotation, the slow leak in one tire was caused by a nail, and that tire was plugged. This last item caused more service time, but better than having a flat tire on the road. Great service.
Hendrick Honda on South Boulevard is hands down the best Honda dealership within the Carolinas! The service manager Jason always has a smile on his face and is ready to greet you at the door!
Today, I had the pleasure of working with Andrea Bedoya - Perez. Andrea was extremely welcoming and pleasant! Her customer service was impeccable! I live in North Charlotte, and there are several other Honda dealerships near me. However, I always make the extra drive to Hendrick Honda on South Boulevard, because of there amazing service!
Today was another great day leaving the service department. Thanks again Andrea! I ll be looking forward to seeing you again soon!
Excellent service visit...on time and professionally handled by Don Gunn, my personal service advisor.
Recently my son was looking for a car but couldn't quite find the right car that would fit into his budget. We went several dealerships and was told he couldn't get financed, or he couldn't get the kind of car he wanted. After talking to Steve Carlton and Dorian Gordon, explaining our roadblocks, they came through with flying colors. Not only did they get him financed, but they also located the exact car, color and trim level he desired. Thanks you Hendrick Honda, Dorian and Steve!!! Can't sing their praises enough.
What a great experience and fun day we had choosing our new CRV. Kudos to Matt Arenas, Chris, Malachi, and Ricky. All helped a great deal, glad we had the chance to work with you!!
Great buying experience with Hendrick Honda used cars. Greg Thomas was great to work with and took every step to see that I was happy with my purchase. Closing out the deal was Dorian Gordon and he was also extremely helpful. Thanks Hendrick Honda.
Tanner & Joseph at Hendrick Honda of Charlotte are awesome. They both went above & beyond to get me in a car that I liked & wanted. Thanks guys
Great experience.....awsome group of people ....professional,friendly ,fast....made buying my vehicle so effortless....and my sale rep...great guy....tanner great guy thanks alot for helping get my dream car ....cant say enough good things about this place.....
Ned Hindi was the salesman who sold me my used Honda CR-V. I can tell you that I've purchased a few cars and never has the whole process been so pleasant and easy. And I am 8 months pregnant so you can imagine that I didn't want to spend much time there and was in no mood to be frustrated or angry. Ned is an exceptional salesman and should be commended by his managers for his personable attitude and the way in which he conducts business. He is honest and made me feel as important as a client should be to a business. I highly recommend Hendrick Honda due to the experience Ned provided. Thanks Ned!
Great team! Great service! Ryan Johnson was a stellar representative!!
Great service dept. Friendly people. Professional results, it doesn't get any better than that. Hendrick Honda is the only place to get your Honda serviced!
Dear Sir or Ma am
My name is Steve, and my wife Kelly and I live and work overseas in Stuttgart, Germany.
The purpose of my letter is to bring your attention to the outstanding service and support provided to me by an employee in your Parts Department, Matt Ridge.
I originally contacted Matt via e-mail in early 2011, after finding the Hendrick Honda website during my search for some rear end suspension parts for my 1997 Honda Civic LX.
From the very first contact to the present, Matt has gone well above and beyond in EVERY aspect of providing timely, accurate parts support to me and helping me maintain my Civic in the best possible condition.
He has quickly responded to me in answering EVERY e-mail message I have sent to him he has provided more than just the requested parts information he often provided technical information to help me complete the parts installation in my garage.
To ensure the parts were shipped to me as quickly as possible on more than one occasion, Matt went out of his way to personally take my packages to the US Post Office and send them to me.
I wish to express my most sincere appreciation to Matt and say that the support and assistance he has provided to me is, by far, the BEST I have EVER received from anyone anywhere.
Matt is a high quality asset to your company and should be recognized and commended for his support to me and the way he has treated me will most surely lead me to consider Hendrick Honda as a source to buy a new car when I return to the US no matter what state I make my home in.
Sincerely
Steve Gregoire
Very positive experience with Jay Levin, appreciative of his help and patience with us in purchasing our Accord! Will definitely recommend to others
Sean McLane and his sales staff at Hendrick Honda are more than car dealers. From the moment I drove on the lot and was greeted by smiling, open, friendly employees; I knew I would be buying from Hendrick. I used to get nervous going to look for a new car, for the same reasons as many others, but Sean and his fantastic team have ensured I'll never feel that was again. Vickie, Stuart, Derek, Jeannie, Tim, Dennis, Steve, Lee and all of the others take the time to get to know you, not just your money. They recognize the importance and value the benefits of developing a long-term relationship with me (or YOU) the customer, not just trying to make a sale. Drive over to Hendrick, I guarantee you'll have an experience like none other, and you'll never buy a car from anywhere but Hendrick again. I should know, I've bought three new Hondas (2012 Civic EX-L Nav, 2012 CRV EX-L Nav, and now 2013 Accord EX-L Nav V6) in the past year! You will love every minute you spend with them, and you will cherish every moment in your new Honda!
As always the service was excellent. The Service staff are friendly and professional. This is the only place ever I take my CRV.
Thank you Steven Carlton for making my buying/trading experience a pleasant and speedy one. With my crazy hectic schedule, you made it work! I will definitely be back when it's time for a new vehicle.
The process was made smooth and easy. Everyone was really nice & courteous. I would definitely recommend!
Andrea was amazing. She explained everything well, was very thorough and friendly.
If every employee is as great as her, you should have a great visit.
Will definitely never purchase a car from this dealership ever again no exchange policy is Frustrating for me purchase a car 3 days ago
After haveing it a couple of days traveling in charlotte traffic every morning in a manual is
Extremely hard but now I'm stuck with a car I will not be able to drive but have to pay for I called the sales guy Carlos To see if there was anything the managers can do In this situation to just switch to a different vehicle on the lot and he said to trade it in doesn't make sense on a car purchased 3 days ago not willing to try and help one bit. But will definitely take your money in a heart beat with a smile And said a manager will give me a call but never received one .Definitely lost a purchasing customer.
After much research and shopping around local dealerships we decided to go with Hendrick Honda. We chose the highly rated Honda Pilot and were very impressed with all the standard features offered, especially the back up camera, which is essential with kids and pets around. We first negotiated a very competitive price with Sam Reynolds over the phone and then went into the dealership that night and purchased the car through Jess Johnson. The entire process of negotiating a price to all the paper work and financing, was as smooth as can be there. There was no re nagging on price, no haggling or pressure over extra packages or services, once we said no, they were respectful or your choices. All around an honestly seamless process and I would highly recommend this dealership and Jess Johnson if you are looking to purchase/lease a car.
Ronnie,U da Man..,that s 4 everything..,loving the car..,hands down,U THE MAN....
Collision center did a good job getting out a scratch on my bumper. No complaints.
I was very pleased with the service I received from Vicky she was very professional and showed me the up most respect, again you have winner with Vicky she is a keeper
Jeff Nall in the service department was top class. Great Service! I ll definitely be back to this Honda!
Andrea handled my repair quickly and informed me that my timing belt replacement milage date was coming up soon. Thank you.
I called this dealership asking if they were hiring and asked what time would be good to have a sit down interview. We arranged to meet at 3 pm. I arrived over 30 min early so I could fill out the application and get ready for my interview. The people behind the front desk were very nice and welcoming. Even one of the managers there seemed like a kind guy. He ended up being one of the people thst interviewed me. He told me that I would need to interview with two other people. I was fine with that and waited a little while longer. I was interduced to another manager who almost right of the bat insulted me by saying that I need to work on my stuttering. Keep in mind I was nervous and was on an interview. Also, there is the other fact that I can't help my stuttering because of medical issues. However, I don't let my Sutter get in the way of my every day life.
You see, I really could of stopped the manager in mid sentence and told him off. I or anyone else should not be exposed to the degrading lanuage from anyone. This is especially a manager who is suppose to be repasenting a big name car dealership like Hendric Honda.
Thankyou to Hendrick Honda and everybody there i was helped out by Tony howsare and Tanner fisher and a few other people and you guys made my first time buying from a dealership amazing. They didn't make me feel pushed or like i needed to buy that car right away. They made sure i was okay with every step along the way. I absolutely love my new car and i will see you guys again soon for a check up!
heres a pic of me with my new 2016 chevy cruze!
Justin Bowers and the whole team at the collision center are THE BEST!! There was some confusion about the extent of the repairs they were supposed to perform on my 2011 Honda Accord - I wanted less, they thought I wanted more. I thought I was just spending my $500 deductible, but they did an additional $110 worth of repairs to my car. I only learned that when they called to tell me my car was ready to pick up. After an unsuccessful attempt to reach my insurance adjuster to clarify who was confused, I went ahead & picked up my car. When I went in and Justin asked me how I was, I responded that I was a little confused. I explained that clearly there was a misunderstanding and that I had tried to reach the adjuster. I was prepared to pay the $610 and come back on Monday to discuss it with the adjuster, but before I could even get that far, Justin waived the entire $110 charge. I was gob smacked. I literally stood in the middle of that office in complete disbelief mouth open, head shaking, the whole bit. I didn t ask for that, I wasn t angry or upset I knew there was a communications breakdown somewhere and knew full well that it could have been ME who was confused! I could not be more pleased or impressed with the service I have received. And my car looks beautiful! Hendricks has earned themselves a truly loyal customer! I m going to let them do the tire rotation/balancing thing as soon as I can make the appointment.
I want to thank you for your help, your patience and your honesty. Normally these sorts of situations are stressful, and this was not at all. And while I hope I never have to see you in a professional setting ever again, if I do have another issue I will be coming straight to Justin and Hendricks!
I would absolutely recommend Hendrick Honda in Charlotte. Hands down this has been one of the best experiences that I have ever had purchasing a vehicle. The customer service is superb. I genuinely felt like my voice was heard. Hendrick worked to find the right fit for me. There was no rush to make a quick sell. They heard my need, sought out different solutions, and created a viable option catered to my style. They even delivered by car right to my door step. They made every effort to ensure that this process was as easy as possible. You would be crazy to go anywhere else to buy a car.
The purchasing process was painless enough. We purchased a used Odyssey in mid-December for a fair price. The sales guy, Chip, was nice enough but the sales manager was a real jerk. I told Chip the guy's arrogance was almost enough to make me walk out. I am skeptical how thorough they are in they checks of used cars before selling them. The day after getting the van home we noticed 1 brake light and 1 back up light were out. This week when the heat wave hit and it was nearly 80 degrees Tuesday, we turned on the AC for the first time and it doesn't work---only blows hot air. I emailed our salesman to see if Hendrick could make this right and so far no response. This was literally the first time we've turned on the AC and it is broken. I seriously doubt it was tested before selling it...just like the lights were checked. We've owned it just over 2 months and it has to go to a shop. First and last purchase from Hendrick Honda.
Great service; I am always treated courteously. They keep my car running perfectly!
I just relocated to the Charlotte area and picked Hendrick Honda from reviews online. I'm glad I did because the service was great. Thank you Clarissa Parks for making my first time visit a great experience.
I went in and I bought a car who the salesman was Bennie who was the most exceptional sales man I've ever worked with as far as helping me get in a vehicle personalities outstanding loves to smile loves to laugh great guy if I ever go to Honda one more time I would go see Bennie to help me find a vehicle once again this is the guy to go see you when you want a great experience at Hendrick Honda
We had such a great service experience! Thank you Jeffrey and team! Our 2006 Honda looks and performs better than it has in years! Thanks for making our concerns priority.
Ned Hindi was awesome to work with. By the end of the sale we felt like family and Hendrick Honda felt like home. Thanks Ned, see you for our next car.
3/18/19
Got car serviced and Dan was awesome. The car was ready when they said it would be.
I m finally at a place of peace..... thanks to Ronnie Lopez! I think Hendrick Honda is blessed to have him on board, he s invaluable!! I was more impressed with his knowledge and his experience, he was not pushy but rather pleasant. He has a passion for what he does, and that s to make you part of the Honda family, not with a salesman tactic but rather his loyalty to all customers. I usually don t take the time to write a review because I always feel like it will get lost in the clutter of things. Hopefully someone will read this review and use Ronnie s tools of knowledge to set in stone that this is how Hendrick Honda is represented!
I saw so many positive reviews that I decided to visit, but I suspect these guys change face depending on the customer and what stereotypes they hold. I called and made an appointment with a salesman after having them transfer the new car to the lot. I was prepared to walk off the lot with the new touring, no financing needed from Honda. I could not believe how janky the salesmen were towards me. The guy I worked with even tried to hustle me out of money for the car being transferred. This was very odd, weird, unprofessional and trashy. I will never visit this place again nor refer anyone. I'd rather catch a greyhound bus to California to buy a Honda than visit this place again.
Ned Hindi was very attentive to my needs and followed up on everything that was promised. A very pleasant experience with the purchase of our Honda. I would highly recommend this experienced salesperson.
We bought two Certified Used Accords from Hendrick Honda over the past 2 years, a 2012 and 2013. Both times we left the dealership feeling we received a fair price and were very happy with the condition of the vehicles. While purchasing the second Accord there was a verbal agreement that they'd touch up a few dings if I could swing the vehicle back by sometime the following week. With my busy work schedule, and needing the vehicle, I didn't make it back and just let it go. Months later, when I had free time, I stopped into the dealership and spoke with Sales Manager Stephen Pecha. I explained the situation and that I realized it was my fault for not getting back quicker and I understood if I had missed my opportunity. He was as cool as could be and scheduled for touch up the next day. I just picked up the vehicle and it looks great. Not only did they fix the original blemishes but they also touched up a chip and a door ding which occurred after we took ownership of the vehicle. Thank you Stephen and Hendrick Honda for making us feel valued as customers!
One of the worst service centers. They accept vehicles more than they can handle. Can't even estimate approx time. Imagine a simple service taking over 4 hours even after schedulong it. If you ask any questions then you are rude. But they are never.most inefficient personnel.
I found Hendricks Honda to be an extremely professional dealership. I dealt with Sean McLane and numerous other associates. Sean was a straightforward business professional and was upfront on all costs associated with my Civic purchase. It was nice to expirence a vechicle purchase without the hassle and gimmicks that I have found with a lot of other dealerships. I lease a vechicle every three years, and I can honestly say that Hendrick Honda has been the best overall experience. I just came off a three year BMW lease, and I wish I visited Hendrick Honda three years ago. The Honda features blew away my BMW at a cost of 10k less the BMW badge. I now can see why Honda loyalty is extremely high!! Thanks Sean and the Hendrick Honda family located on South Blvd. in Charlotte, David Monks.
Visited honda south blvd on 21 sep. My advisor Andrea is awesome. Excellent customer service and always quickly follows-up to adress any questions/concerns you msy have. Highly recommend her.
HORRIFIC service experience! I had an appointment for an oil change and for them to look at the DVD player that wasn t working at 8:00 AM. I said that I had HondaCare extended warranty which should cover the DVD player. Dropped off the car and waited. 3 hrs and 15 minutes later I get a sheet of repairs my car supposedly needs worth $2,900. Among others, there was the DVD player, new rear shocks and a transmission fluid change. I declined the extra services and they said: Ok, I ll let them know so they can get started on it. Great! So I ve been in the waiting room for 3 hrs and 15 mins and my car has not even started on? What is the point of appointments? No apology, no explanation nothing. Horrible customer service. On top of that, when I mentioned that I had the transmission fluid changed here 6 months ago, their reply was: Well, maybe we can test it again. Or in other words, we want to change the fluid on every car regardless if the car needs it or not and charge you $66. I said that if the transmission fluid is still dirty after 6 months then they either need to redo it since it wasn t done properly or something is wrong with the transmission which also needs to be remedied.
Then came the checkout process they wanted to charge me for the DVD player and other things even though I had the extended warranty. So then they had to find the warranty, what it covers, take off the charges, adjust things, etc. I kid you not for me to check out it took over 30 minutes. Again, no apology nothing. So in essence I spent 4 hrs at the service center for an oil change. I think I ll finish this ordeal here and stay away.
My wife and I visited Hendrick Honda on Saturday, 3/14 to investigate the Honda Odyssey and how it would fit into the needs of our growing family (now with 2 kids under 3). Carlos Coyle was an absolute lynch pin in providing courteous and professional service, answering questions and helping us make our decision with absolutely no pressure applied. I highly recommend Carlos Coyle as well as everyone at Hendrick Honda.
Thia is My 4th Odyssey. I have purchased 3 From you guys and always have been satisfied. Jessica Johnson was great and showed us our new van very very well.
Henfrick Honda you guys are the BEST!!!!
Best car buying experience...Sean,Rich,Dan,Mon....everyone was great...with exception to one of the front end receptionist...she needs a break or a raise...anything to get that chip of her shoulder.
I just bought a Honda Pilot and it was the most positive car-buying experience I've ever had. Manny Dasilva was extremely helpful and easy to work with. Two thumbs up!!
Pain free car buying experience. Salesman Steve Carlton was professional, knowledgeable, and quick.
I have recently bought a Honda Odyssey from Hendrick Honda. The sale manager, Ned Hindi has been a pleasure to work with and he helped me make my purchase with in a very short duration. I have been impressed with Ned's competence and his ability to meet my needs in an efficient manner. In each conversation, there is no time wasted and I walk away with results
toward meeting my needs. I am grateful to have
worked him.
First class service. Manny addressed all my concerns and put me at ease. I'd buy with him anytime.
Had a great experience at Hendricks Honda!!! my sales rep Joshua Randolph was so helpful and friendly . He was not your typical pushy car salesman but showed a genuine interest in helping me. Thanks to him I found the perfect car for me ( love my Honda HRV!!!) and Joshua made the whole process stress-free !! I highly recommend him to anyone looking to buy a car!
Donald Gunn was great! Answered all my questions regarding service.
They were very speedy with service as well. Thanks Hendrick Team!
Jim Burrows and the Hendrick Honda service team provde me with excellent service as always. I love coming to get my car serviced here because everyone is very friendly and helpful. It feels like I'm with family.
I honestly cannot say enough good things about this dealership. I went in to inquire about the navigation upgrades from my 2015 and ended up with a 2018 Touring model Accord. I was recommended to talk to JAY LEVIN and I quickly understood why. His product knowledge was incredibly impressive and I truly felt like he cared he cared about meeting my actual needs instead of trying to upsell me. When the time came, SEAN MCLANE assisted in getting the best deal for my budget, allowing me to upgrade to the Touring model, just like my 2015. It s very refreshing to walk into a dealership and feel like the staff is just as excited as you are to get the car you want versus just making a sale. Even the manager, GUS FORBES, kept checking on me and went above and beyond in ensuring I was happy with everything and wouldn t have buyer s remorse. I strongly recommend this dealership to anyone looking, or even just curious as I was as well as the 2018 car of the year Accord!
Had a good experience going to test drive a Honda here with Chip Chamberlin!!
Troy Rivens was the salesman I worked with and he helped to make the process enjoyable. Would absolutely recommend him to friends and will call him first in the future.
Thanks to Rafael for providing great customer service and putting me in a new CR-V at a good price. No pressure and patient as I made my choice.
I knew the exact car and color I wanted because I had researched online before going to Hendrick Honda. Jay Levin had the car waiting for me outside the door and it was beautiful!
All service employees were awesome! Jay walked me through everything I needed to know about the car and I was on my way! I love my blue "Still night pearl" Honda Accord 2 door coupe! :)
Thanks Jay!
WTG, Jeff Kirby!!!
I got the car I wanted to begin with!!!
I live in Indian Trail, went to a closer Honda dealership,
had my 2014 CR-V appraised while I was there trying to
buy a 2017 CR-V EX, sandstorm, cloth interior, from my original
salesmen, he wasn't there, they did call him to notify I was there.
The other salesmen there told me I would have to wait 2 months, my original salesman would
call me the next day, no call.
So at that point I needed to look for another color but my salesman from the dealership closer to me didn't call to try and offer me something different.
On the 22aug, I checked the Charlotte dealership's inventory online, there was not
one but TWO of the same CR-V I was looking for at Hendrick Honda,
set up an appointment, got my car!!!
HENDRICK HONDA, JEFF KIRBY YOU ROCK!!!
Thank you, Thank you, Thank you!!!
Sharath was amazing salesman, he made everything was a smooth process!! Make sure you make him your salesman
I gave this a very poor rating after having gone there with tire issues. Then 2 weeks later coming back again with tire issues, but Jeff the service gentleman I had worked with before took it over and made sure they found what was causing the leaking tire. Jeff did an awesome job taking care of the problem and getting me to my granddaughter s recital on time. Thank you Jeff.
RONNIE RUSSELL made our buying experience easy and pleasant. He is very humble and patient and my mom and I appreciate all he did to make us purchasIngrid our car possible! If I need another car I'm calling RONNIE RUSSELL
Horrible service. Called on Thursday; was scheduled for 10:15 Saturday. Had not pulled the car in at 1:30pm and could not even find it!!!
Went in several times they called me saying they would have a better deal and everytime offered same deal one of the directors messaged me being very rude. After i declined the same offer again and aaid to stop wasting my time.
After being in a serious accident that totaled our Honda CRV, my husband and I knew right away that we wanted another Honda; after all, it was because of how well the Honda was made that saved our lives. We went to other Honda dealerships; however, we were not impressed with the salesmen due to lack of knowledge about the SUV we were wanting. We knew what we were looking for but we wanted to make sure we got the right car for our growing family. We then decided to go to Hendrick Honda and met Jay Levin. He was so friendly, not pushy at all, immediately knew the answers to our questions, and made us feel like we were welcomed and part of the Hendrick family. We highly recommend that if anyone is in the market for a car, choose Hendrick Honda, and definitely choose Jay Levin to work with. It was a wonderful experience in the mist of a stressful time for our family.
Had an appt. for a minor repair and an oil change. Arrived and employees ignored me for 5 minutes before another employee came over (while bickering at other employees for being lazy). He was rude and unreceptive to doing the scheduled repair. Wanted to re-check engine codes for $100+ (though I had them printed out) and then said he couldn't get the part. We settled on just doing the oil change. 2 hours later, I'm still sitting here and no one has spoken to me. It shouldn't take over 2 hours for a scheduled oil change.
Really great customer service. Had a small issue with our Honda Odyssey and the service department took care of it at no charge. Everyone was super kid friendly which was important as I had my 4 year old daughter with me! Would recommend to family and friends without hesitation. w
Excellent customer service. Jeffrey Smith was my service consultant and I will ask for him again.
I recently purchased a used vehicle from Hendrick Honda. I was impressed by the entire staff, but I was especially pleased with the exceptional treatment I received from Sales Consultant, Brad Thompson. I was looking for a very specific vehicle, and Brad went above and beyond to find a vehicle and deal that fit my needs. Big thanks to Brad and the entire Hendrick's team for their quality car buying experience.
hendrickhonda.com
