I REALLY enjoyed my experience here this past Friday!! I recently had a Nissan Murano but wanted to get back into Honda (for savings purpose and etc). I have in the past worked with Jay Levin and got Civic so I knew EXACTLY who to call again for Honda needs! He took care of me as he did before. His generosity, honestly, and making me his #1 priority meant everything to me (considering I had other obligations to do that day). In the process of me deciding to get my car I had the pleasure of meeting Sean (one of the finance managers) to discuss not just about the car BUT how to make me a permanent Honda owner and also ways to accommodate me long term with my purchase. He added the second part of car experience unforgettable!!! I finally ended it in with another generous Honda worker by the name of Alex Alegria (in the business department) who WORKED ME OUT A SPLENDID DEAL!!! We stayed in there for hours (not just doing the dreadful paperwork) but he actually took the time to develop a customer relationship with me!
I really REALLY enjoyed my car buying experience here and would RECOMMEND ANYONE to Hendrick Honda BUT definatley make sure you ask for these INCREDIBLE GUYS I worked with!!
Start collecting reviews today
Claim your business to immediately update business information, respond to reviews, and more!
Sam Calman was very polite and helped to strike the best deal. The prices offered by Hendrick Honda Charlotte were far better than other dealers in the region.
Our family bought our fourth car from Hendrick Honda last week and can't say enough about our experience. We have worked with Manny with each of our purchases at Hendrick Honda. He is wonderful to work with and knows everything about every car they sell inside and out. In addition to working with Manny, we had the opportunity to work with Dennis again who is always helpful and ensures that you get the best possible deal that Honda has to offer in the area. Thanks so much to Dennis, Manny, and the entire Hendrick staff for helping us get the car we wanted at the price that worked with our budget.
Service advisor was dan cannon great customer service and kept me informed on what was happening and called me with any issues then called when car was done checkout was fantastic
My experience was better than great! Anything that could be done to make my car buying experience a pleasure WAS done. Ronnie Lopez answered all my questions, He is extremely knowledgeable on the vehicle models, very professional and his personality made us feel comfortable right from the start, he went above and beyond to meet my needs. I highly recommend this dealership. Everyone was kind and courteous.
We brought in our Honda CRV as both the engine and the rear brakes were making noises. Daniel Smith was knowledgeable, friendly, and patient in answering our questions. After they diagnosed the problem he put the car back up on the lift to show me the issue and found an aftermarket part as I needed a replacement. I admittedly have my guard up when I enter a dealership but was surprisingly at ease as the team gave me options and worked with me on pricing. I don't plan on returning often, but when I do, I'll see Daniel.
I want to start by saying that this is my second vehicle purchase from Hendrick Honda. My husband and I are young professionals and are fairly new to Charlotte. Our first purchase came as a result of a blown transmission in my husband's 99 Accord. The service we received from Amanda Bender was simply amazing.
We wanted to purchase a new vehicle for myself. Of course our first and only stop was Hendrick Honda. We were fortunate enough to work with Amanda both times. Amanda is friendly, professional, and just an all around awesome person. This visit was nothing less than exceptional. We even sat and spoke with the sales manager, Sean McLane, and had no idea of his title. That speaks volumes of the service level at Hendrick in my opinion He too went above and beyond to make sure we were taken care of.
The entire staff is friendly, efficient, and knowledgeable. There was never a moment where either of us felt unwelcomed. My husband tends to ask a lot of questions--all of which were answered without hesitation. The process was seamless.
We strongly recommend Hendrick Honda and they will continue to get our business. Do not even waste your time visiting other dealerships, especially if you're in the market for a Honda.
Just bought a 2016 CRV! William Peacock, Andrew, Brad, and the rest of the Hendrick Honda team were very responsive and helpful and made the process simple and painless. Thanks much!
Great service! I met with Jesus Cubero (Service Advisor) for a some regular maintenance and he was very helpful. Jesus and the rest of the Hendrick team were very kind and accommodating. I'm used to the usually pushy service, where I took my previous car, that's always trying to sell you something you don't need. I didn't feel that way in the slightest at Hendrick, Jesus was great. Thanks!
Jeff Nall was super. He helped me immediately, listened to my concerns, answered my questions, and had superior customer service. I will definitely be calling him directly the next time I need my Honda serviced! Thank you, Jeff!
Great service and very quick turn around for the body shop with great warranty on the work. Nice happy folks too. Cars for rental are alwaus clean and sales staff is no-pressure-lets-work-with-your-budget people.
Sitting in the dealership now. I hate coming to this place. Do not come to this dealer for service unless only they can do it and then I would still suggest going to another Honda dealer. Mechanics are not very honest and try to charge you for things that are truly not needed. Today I came to get my 2006 Odyssey aligned. Since I have the touring model and it has certain tires they can only align it at the dealership. Poor Honda Design on this one. I come for an alignment and after being in the waiting room for 75 minutes they come over and tell me I need over 3000 dollars of "repairs" to pass an inspection. I say no thank you. They then come back 15 minutes later and tell me that if I get those items fixed later I would then need another alignment. I still say no thanks on the repairs. They then tell me they will start the alignment now. WHAT!!!! you mean I came in for one thing, an alignment, you have had my van for 75 minutes and you have not even done the thing I asked you to do? So now I guess I am going to have to wait for yet another hour for them to do what they were supposed to do at the beginning. Also one more thing. They started an inspection on the van and the with the the items pointed out they say it will not pass. So now they are charging me for an inspection. What really tops it off is that they are charging me for an inspection with tint. My van only has the stock tint and I have not put tint on the windows, maybe an honest mistake??? I don't trust these people and will not come back here again.
The sales team and Financial Manager where amazing and also friendly Simply was a one-stop-shop place! Made my car purchase easy breezy. I would definitely recommend .
After driving the same car for 12 years, it was time for an upgrade. The professionals at Hendrick Honda, especially Adair Griffin, Sean McLane and Shon Moye. During our test drive, Adair quite literally saved our lives with her quick thinking and cool demeanor when another car nearly T-boned the passenger side of the car where I was sitting. She remained professional and calm throughout the entire event. After returning to the dealership, at least 3 people came over to check in with Adair and I after hearing of our eventful test drive. Needless to say, I walked away with a great car, a memorable experience and some new friends. Highly recommend Hendrick Honda for all your purchasing and maintenance needs! Great people!
Our experience in buying another car there was great! given the fact that we were not planning to buy another one after our Audi got hit and totalled. Tony Howsare, the sales guy in Hendrick Honda on South Blvd, helped us through the whole process in a such a short time with excellency and high professionalism. We're grateful for you Tony!
I usually don't write reviews but I had to this time. I went to this place to book a car, and to my surprise, the salesman was so rude to me and my husband that I had to walk out of this place. The salesman's name was Sam, I believe. He literally had this arrogant tone and I guess he had already made up his mind that we wouldn't buy the car. And the worst part is I even heard him mutter something about us to his colleague. Such a terrible experience. Would never come back here. I would rather pay extra and get some decent service elsewhere.
The crew was very knowledgeable and was more than willing to work with me to find a car that was in my range and filled my needs. I would highly recommend Hendricks Honda. Ask for David G!!
Thank you for the multi point inspection! I would have remembered the age of my battery on some cold morning. Thanks Justin Napoli for your foresight!!!
I hadn't planned on buying a car that day......the salesman Rico made it so easy!!! He listened to what I wanted and accommodated me within hours.....I even left for an appt and came back to a new car! GREAT CUSTOMER SERVICE!
I came in to the dealership yesterday trying to decide on a 2013 Accord Sport over a new 2014. PAUL YORK came out to greet us and all went great from there! We test drove the 2014, Paul is very familiar with this car (as he has one) and was able to tell me about the in and outs of the car and all it offers! After sitting down to discuss the price, warranty info, etc we decided on the 2014! We got a very fair price along with the paperwork and getting a good interest rate (thanks to Dorian),,, I couldn't have asked for a better experience! thanks again to Paul, Gus and Dorian for everything! This is my 4th accord!
Recently bought a used car for the first time after going through a divorce. Having Tanner F. & Joe G. helping me through the process every step of the way made it a great experience. They both went above and beyond for me and were friendly(funny), helpful, kind, very knowledgeable. I felt like I had to best friends in my side. Hendrick Honda is so lucky to have these great guys and so will you if you need a great salesman and finance guy. Thank you for all you did for me !!!
Incredibly friendly, helpful and knowledgeable sales team. Addressed all issues that were discovered with used vehicle that I purchased. Purchased vehicle was priced much lower that other dealers and I was offered a great price for my trade-in. I highly recommend this dealership and plan to return for my next purchase.
Honda of Charlotte is the very best place to go to buy your Honda and to get it serviced. Exceptional staff from receptionist, Salesperson, management. I have never been disappointed when I go there!!!!!
I received top of the line service on November 13, 2020 and I am happy to come back. I worked directly with Jhosep(retail sales) and it was a pleasure. As a woman, you feel leary about going to a car lot by yourself, however that was not the case. He was honest and gave me feedback and was happy to explain the process and the features of the vehicle I was looking to purchase. I am glad I made the drive from Maryland to Hendrick Honda. Special thank you to the Sales Manager Daniel. He assisted me with a great deal for my trade in and over all sale. 5 star treatment! I was in and out in about 5 hours. :)
Thank you Brad Thompson at Hendrick Honda on South Blvd. Your customer service and knowledge is unmatched! I have leased several cars from Hendrick in the past, and you are the best! Hendrick Honda has always taken care great care of me as customer, and they always offer amazing deals on their cars. Thank you again Hendrick Honda Team and Brad Thompson!
Valerie was really nice and helpful! I was having a stressful day already but she made the car shopping part of it much easier. The process was smooth and easy, and she was super friendly! When I took the car home I noticed some spots or something on the back (some kind of dirt or mud?) that were really hard to get off. So I took the car back and asked her if the shop could clean it. I felt really sheepish to ask, but she took care of me and was really cool about it. All in all, a very nice experience that made the stress of car-buying easy to swallow. Would definitely recommend!
RONNIE RUSSELL has been and, recently, was very instrumental in our lease purchase journey for five (5) 2018 Honda Civics. I would consider RONNIE more a Customer Relationship & Service Leader than a Sales Person; though sales is the end-all. His ability to hear the Voice of the Customer and understand what the customer needs vs. want is astonishing. My experience with RONNIE during our purchase process was nothing less than EXCEPTIONAL and the professional and personalbility he displayed sets him apart from the generic sales experience. I highly recommend him to anyone that requires a Special Touch . Thank you RONNIE for your customer service, patience, process expertise and overall leadership and going beyond the call -- Mr. J
My experience at Hendrick Honda was amazing! I was having an unsatisfactory experience with another dealership, so I got in touch with Chip Conley at Hendrick Honda. He made the entire experience painless. From getting me a great deal, to securing the model I wanted, and the whole purchasing process he was there every step of the way. I will definitely recommend Hendrick Honda and more specifically Chip to anyone I know who needs a car. And I will be returning next time I need to buy...(hopefully not too soon)!!
I worked with RONNIE RUSSELL on two occasions. I bought a 08 Camry that was as advertised. He held it for me like he said it would and had it ready for me when I arrived at the lot. The second time I bought a 06 Accord and just like the Camry it was as advertised. He won t tell you anything just to make you happy he will tell you the truth and has a great personality. I will definitely recommend him to anyone looking for a car.
I recently had multiple items serviced on my, 2015 Honda Accord. Everything was completed efficiently and without incident. I was initially greeted by Don Gunn, and, he did an excellent job of setting everything in motion and keeping me informed as each item was completed. My only complaint would be that I felt that the oil change was a bit expensive, especially, when compared to quick service locations. I will definitely be a regular customer of this location. Thank You.
I didn't expect to buy a car at Hendrick Honda when I came on Saturday, but the great price, the amazing service by Troy and easy going, no pressure (as is normally associated with the car buying process) made me really happy to have purchased my RAV4. So much so I brought my brother the next day and he also bought a vehicle! He had the same easy going experience and feels just as happy to have done business with Hendrick Honda. Highly recommend my man Troy!
Had an appointment at 11:45am. Car code diagnostics not pulled until 3pm. Said they would need to diagnose it further and that the car wouldn't likely be ready by end of day. I gave them the same codes they pulled when I booked my appointment. At the time they said they use a different code system. Lies. Whe pressed on why even have an appointment if the car was just going to sit unseen for over half a day they said I could come pick up my vehicle if I wanted to, no charge. Upon picking up the car, they made sure that I didn't talk to anybody who could have addressed my issue. Huge waste of time. I will not be back.
Edit: Because there is a reply to this review and Google won't let me counter-reply. The reservation was under my Mom's name. Since they have the day and time of my appointment, they could have looked up appointments at that time and matched the last names. To me, this reply is an attempt to make me look stupid (are you sure you went to the right place?) and to put doubt in the mind of anybody reading this review as to its legitimacy. I have posted a picture of the paperwork I was given there to put any legitimacy claims to rest. I have emailed her per her request and will follow up with the outcome of that dialog.
Very disappointed in the level of service that I received. I was a former fan of Hendrick Honda when I purchased my brand new 2013 Honda Accord two years ago. My troubles began in June of this year when my car was misdiagnosed as a dead battery and they attempted to charge me for replacement stating it was "wear and tear". After I complained to Honda Customer Care they agreed to extend me a " courtesy" and replace the battery with a new one with a 3-year warranty. Only a month and a half later and I was facing the same dilemma early morning in an attempt to take my children to school and myself to work, only to discover my 2013 Honda Accord wouldn't start once again. On this second occasion not only was my car misdiagnosed a second time but I was also flat out LIED to, when the technician blamed me and said that an interior light was left on that drained the battery. I told the technician that he was lying and that I was in disbelief that he would even say a light left on could "kill" a brand new battery overnight. Nonetheless, they decided to extend me yet another "courtesy" and replace the battery again. Then guess what...a month and a half later early morning and my car wouldn't start for the third time. I had to call roadside assistance again and take my car in. One would think that the Honda service professions would be apologetic or concerned as my issue had been misdiagnosed twice before and I've missed work and my children missed school. Well no, I received uncaring, uninterested, condescending, belittling treatment that I wouldn't wish on anyone. I spent over four hours at the dealership before they reluctantly decided to give me a 2013 Honda Civic loaner that had crumbs on the seats, coffee spills and a broken rear camera. When they gave me this loaner they expected me to do flips as the technician told me at least five times that they were giving me a "free" car to drive. There is so much more to my story but I'm tired of reliving this nightmare that's not even over. I unfortunately have to go back in now due to an issue of my vehicle settings not being restored after my service was completed. Oh I will say the twice misdiagnosed problem was a parasitic draw on my battery from an electrical component in my passenger door!
Out service counselor Andrea was very friendly and professional. She listened to our concerns and kept us aware of the repair issue. Our car is back to driving smoothly. Even though they are doing some construction to waiting area was still clean as well as the bathrooms. They also had complimentary popcorn and other food items. This was my second time there with a great experience and result.
As an older woman alone I depend on Jeffery Smith for his integrity, honesty, and willingness to help me with my car. He always goes the extra mile and he has become a trusted advisor. The Dealership has given him the tools he needs to conduct business in such a manner. Thank you Jeffery and Hendrick Honda!
I knew what I wanted, was willing to get a used one also. I had just left a non-Honda dealer (up the road from Hendrick) after looking at a used Accord Sport Manual Transmission - I needed to think about that one. I dropped by Hendrick to see if anything had arrived since I had last searched online. Was greeted by Ned Hindi who immediately made me feel welcome & at home. No new or used Accord Sport MT had arrived. I showed him a new one available online at another dealer. He offered to get the car to his dealership so he could sell it to me, and that was awesome! I was at Hendrick for about 45 minutes that day, then picked up the car the next day. Yes, there longer the next day, but that was to be expected with the paperwork and such. No worries, as Ned was great - professional, respectful, and fun to work with. My previous auto was an Accord EX, and I bought that used from Hendrick Honda 13 years ago. If I could, I would be back every few years to purchase a new vehicle from Ned. Alas, haven't won the lotto yet... What I will do is recommend Ned every chance I get. Thank you Ned!
Brad Thompson was outstanding throughout the entire sales experience. He was extremely knowledgeable, patient and friendly from start to finish.
I'm looking forward to getting my car serviced here and will make it a point to refer anyone who is looking for a new (or used) car to Hendrick Honda of Charlotte!
Chris Robinson of Hendrick Honda is the top of the line. He listens and always goes above and beyond to get you what you want. I have bought at least 5 cars from him and I refer everyone to him. He can get any Hendrick car which has helped out in many occasions. Thank you for all you do Chris!!!
Dennis Stanford was my customer service rep. He was polite, patient, and prompt. He explained everything i asked him thoroughly. He kept me posted on everything that was going on as well as the estimated finish time expected during my wait in waiting longe. He got all my services taken care of that i request, and thanked me for coming in for service before I left. The ladies at the front desk that closed me out was very nice as well. I even went to.the parts department with an issue. The gentleman that waited on me was really helpful and patient. Thanks Hendricks Honda for great customer service
Starting from entering Hendrick Honda to all the way to getting a car buyed everything went smooth.Rafael was excellent with explaining the features and answering our questions and helped us all the way thru to get the car at a perfect price !!. Perfect interior office room to sit around and have some discussion about the cars..Overall i recommend Hendrick Honda !! IT's obvious that's why they are able to continue make many families smile and happy with their car purchase!! I'm the new one to their list
Hendrick Honda has always been fair and honest with us over the years. The Service Advisor, Andrea, always takes the time to explain all our questions.
I have bought a car from the south blvd location before and I was pleased with it so I figured that I would try again since they have all my information. When I walked in, I talked to Ronnie Russell and I told him I was looking for an Infiniti but he told me that it was in Wilmington. It was my mistake when I looked it up online, I thought it was in Charlotte but it wasn't a problem. I told him what I was looking for in a car and he recommended a Genesis that he had there. I was skeptical about it at first but when I test drove it I was surprisingly impressed. After a few months of having it I can say that I love my vehicle and Ronnie did a great job. I will be recommending him to all my family and friends; I will be seeing him soon for my mother's vehicle next.
I had a great experience with this location. My representative was Andrea, and she was exceptionally professional, courteous, and helpful. She went above and beyond to help me. I m very impressed with the quality of her service. Thank you, Andrea!
TONY HOWSARE did a awesome job finding me a used car that I could afford. He was honest and upfront and worked with me every step of the way...even after I drove it off the lot. The whole sales team was efficient, helpful and professional from start to finish. I would definitely recommend.
Salesman Jay Levin was a joy to work with in my search for an Odyssey. He has a great personality, patience and excellent customer service! I liked a vehicle that I drove however, it didn t have the necessary Navigation or DVD player. I was told that it could be installed. Problem Solved ! Other little details I needed were completed without him showing any annoyance with this particular, hard to please girl! When we picked up our vehicle with the items installed, he patiently showed us how they worked. It shows that we were important and appreciated! You would fare well working with Jay! Kudos for his manager, Stuart too! Great people! Thanks guys!!
No pressure, polite salespeople and staff. Tanner our sales guy gave us all the information we needed to decide on the Honda that would best fit our needs, and stay within the budget we had set. Pre-owned Honda civics don't stay on the lot for very long, He had four civics for us to look at within about two weeks. We now have a beautiful pre owned certified Honda Civic. Joe made the business end (Paperwork) seem like a breeze, his fun personality, professionalism and knowledge made the process so much easier. HENDRICK HONDA, south Blvd Charlotte has two very happy customers.
When my Sienna minivan unexpectedly broke down again....I was desperate to find a minivan on this rainy night (the night before going on a cross country trip with the kids AND my husband was out of town.) We LOVED our last minivan and had TERRIBLE customer service at EVERY Toyota company since moving to NC (we had considered replacing it for the last 2 years; therefor we had been looking). I decided to turn to Honda as a 2nd choice (we have an Accord for 18 years and it has been the BEST car ever!!)... Well they "Wowed" me right away. They did not pressure me, take advantage of me, laugh at me (as I was quiet the basket-case) and I walked away very confident in the used car I purchased. I will return here to buy our next car, Hendrick is for sure my 1st choice now... NO DOUBT. Thanks Umberto Spinillo, Charlie, Scott, and Dan for all you did to make this experience so painless. You treated me like family and that means a lot!
Jeffrey Smith is phenomenal at Hendrick Honda. Every time I bring my car in he provides great service and my van is fixed and in and out in a timely manner.
I had an issue with a battery and they resolved it quickly. However, I wish the service technician would have called me back as discussed, so I would have known my car was finished.
My experience at Hendrick Honda was excellent. Cedric Holloman was very helpful, professional & knowledgeable. He took great care of me & made sure I was able to get into a car I love. This was my first time buying a Honda & I will definitely be a returning customer.
I have used Hendrick Honda for purchases and servicing, and they are very professional and reliable. Recently I worked with Melissa Evans on a purchase, and she was delightful to work with. She was very accommodating and thorough, particularly in explaining features of the vehicle which were new to me. I enjoyed working with Melissa and dealing with Hendrick Honda.
Great service. They are wonderful about letting me know why they did what they did--and then showing me the evidence (although I have not asked for it). Pleasant people.
Worst service in town, I had purchased a contract with unlimited oil changes with no expiration date and now they tell me that it only included 6, however no were in the contract states that is only for 6 changes, the finance manager agree that that s what it says but Not what it means, was rude and condescending, be carful and even if you read the fine print like I did, make sure they explain what it might mean, don t assume that what is in writing in there contract in black and white it s what it is.
I had a great experience buying my vehicle.Tanner Fisher was the best. He showed me only the vehicle that I was interested in and never pressured me. I would buy from there again.
Steve Bagwell is an excellent salesperson. We have purchased 2 vehicles from him and friends and family have also purchased from him. He is considerate and cares about customers and the sales service they receive. Purchased a 2019 HRV EXL and very happy with the vehicle. Have not had any interaction with the service department as of yet.
Had a wonderful experience purchasing my first car at a dealership which was a whole new experience for me. Mr. Ronnie Russel was my salesmen he was very courteous and a great listener. Thank you Ronnie! Super happy with my 2018 Honda Accord!!
Purchasing a new car can be a daunting task so you need to be confident in your dealership starting with the sales associate. As a three-peat Hendrick Honda customer getting into our fourth vehicle our experience this time has been the best yet. Vickie Athey was our sales associate most recently and she clearly knows her stuff. She listened to our reqests, needs and wants attentively to make sure we were completely satisfied.
From sales to service and everything in between Hendrick Honda brings their A Game! With all of the progressive technology the Hendrick Honda team is knowledgable, informative and dedicated to the Honda brand!
Do some homework, search the internet and then get out there and meet the people youll be working with. Today you can easily purchase a vehicle with little or no interaction with people...BUT it's what happens after you drive off the lot, have questions, concerns or need serious help it is nice to know who you can rely on...
This is my third experience with Honda Hendrick of South Blvd and as expected I was not disappointed. Kenyon Hill was very polite and courteous as he showed me all the inventory available and took me for a test drive of one of the vehicles. His knowledge of the cars and options made it easier to make a final decision. Ken seemed more interested in finding out want I wanted and needed as opposed to pushing to get me to drive a new car off the lot.
UPDATE 2017 - AS I SAID IN MY EARLIER REVIEW BELOW YOU HAVE A CUSTOMER FOR LIFE! This is now the fourth car that i have purchased and nothing has changed from the first time. Chris Robinson was our new car advisor, Sean McLane the General Sales Manager, and Amael was our finance consultant. This dealership is so successful because of the family experience they bring to their customers which starts in house. Its very evident that Sean McLane and Matthew Ricks treat their employees so well because every employee is happy and confident. This translates to the best customer experience possible and why so much of their business is based on repeat buyers and word of mouth. I lived closer to two Honda Dealerships in Charlotte but travel out of my way to go to this dealership for three reasons, Chris Robinson, Sean McLane, and Amael. Our friends travel from Raleigh to buy cars from these guys. From the time you enter the dealership they treat you like royalty and even after the sale is much better. Service is always excellent and we always deal with Ruth Kirpatrick. The saying of you dont buy from companies you buy from people is spot on. Wherever Sean and his team work is where i will buy cars.
This dealership is hands down the best dealership in the country. Would highly recommend anyone looking for a Honda to buy one from Hendrick Honda in Charlotte.
Thank you Sean, Chris, Amael and Ruth!
BEST CAR EXPERIENCE I HAVE EVER HAD!!! Let me preface this by saying that I have purchased several new cars over the past ten years and this by far was the best experience I had from start to finish. My salesman, John Tatum, treated me more like family vs a customer. John was very cordial, professional, but most of all treated me like a friend and not just a "sale". I work in sales and truly feel that people buy from people. John Tatum exemplifies the customer experience. Now most people would think the salesman is just "kissing up" for the sale but the experience did not stop there.
We had the pleasure of meeting Kelvin Parsons and ended up speaking to him for a long time, nothing related to the sale of our car. When I found out that Kelvin trained John I could see that the commitment to the customer echos from the top down. The entire team made sure our family and i were "refreshed" and had every need met.
We also met Chris and ended up talking to him for a length of time. Next thing we knew we were three hours into the experience while spending five minutes only on the sale. Thats how fast the sale was done because it was no BS. We both were straight forward, played no games, and they were honest!
This entire experience will always be with me. In life we remember the people and experiences and this is one I will never forget. I truly feel like this experience was meant to be because we really didnt need a new car but on our drive through NC we made a call to the dealership and spoke with John. The entire deal was done over the phone in five minutes, trade-in and purchase. John had the car waiting and finance was awesome. Kelly Jo made our paperwork process easy and took the time to explain everything to me. I would highly recommend this dealership to anyone in the 50 United States. If you outside of NC take the time to give them a call and give them the chance to earn your business.
Buying a car can be a bad experience but if you give this dealership a shot, work with John Tatum, Chris, Kelvin, and Kelly Jo, it will be the best experience you have ever had! To be completely honest our family didnt want to leave the dealership because we had so much fun and now we are planning another trip back to NC just to see our new friends!
YOU GUYS ROCK! You have a customer for life with me!
We have always had great a great experience with Hendrick Honda, whether it be with the purchase of our CR-V or servicing our other Honda vehicles. We just had a great visit with the service department and Dave Thomas. The price was the same as the original quote and the work was completed in a timely manner. He also gave me some helpful advice regarding the potential purchase of our next Hendrick Honda vehicle - a minivan! Thanks!
Worked with Troy, & he is great. Very professional and has a great personality. He will make sure you get into the car you want. I wanted a Honda Accord sport & my credit isn t the best & the finance manager Hash took all day to make sure I got into the car I really wanted he was great ! The sales manager was also great he made sure I was okay & was getting taken care of. Great dealership to buy a car from. They really care about the costumers.
I always go to Justin N for all my service needs. As a excellent service advisor, Justin ensures my car is well taken care of in a timely manner as well as explaining everything in detail. Always impeccable service with Justin at Hendrick Honda.
AWESOME PLACE AND BUISNESS..SHOUT OUT TO TANNER BLAKE FISHER AND THE STAFF.BEAUTIFUL CARS.I would buy my next car from you all I alive The Service that I received and once again I spoke with Tanner Fisher and He is so Prifessional yet very down to Earth and makes you feel so Comfortable
I had a great sales experience with Jess Johnson! I would highly recommend you buy your next Honda from Jess. I rate the dealership with 4 stars instead of 5 because of the high pressure techniques they use. Jess was an exception to this. Everyone there has always treated me with outstanding professionalism but there is often high pressure to buy things that I don't need or want; especially in regards to service. I'll go back because I think the quality is good but I know how to say no.
Servicing prices are unreal here, literally double the industry standards and nearby competitors. Go here only if you like paying far more than you should.
Very nice place to do business with. Casey the service advisor was very helpful and knowledgeable. Fred the service technician was very prompt and professional and I would highly recommended their services.
First class experience with Chip Chamberlin and the team at Hendrick Honda on South Blvd.
From the time I stepped into the showroom, thru the test drive and the always exciting financing process, the team was friendly, courteous and really proved that they cared about my needs.
Service was very good, however, EVERYONE in Service Department should have been wearing a mask--it's just the right thing to do during these times to make customers feel safe, especially when we're doing our part and wearing masks.
Had a great experience at Hendrick Honda! I absolutely love my new Accord! Ronnie Russell was great throughout my experience! No complaints! I highly recommend Hendrick Honda for your next purchase!
hendrickhonda.com
