Hendrick Honda Charlotte Reviews

Andrea was fantastic. She reviewed all the needed work on my vehicle so I could understand and prioritize. She also offered a courtesy rental so I could get other errands done while I waited. Smooth process overall.

Ronnie Russell is absolutely amazing! He is an excellent salesman. I cannot stand going to dealerships, and he made my experience as painless as possible. He really knows how to relate to the customer and really just wants to make you happy at the end of the day. Hands down, he is a huge blessing and asset to Honda. I would definitely recommend him to see if you re looking to make a purchase through Honda. Thanks Ronnie for working with my family and getting us set up with a great car for the family!!!!

Poor customer service. The car they tried to sell me had either been in a flood or had a leak in the trunk. The car was a 2015 ES 350 with roughly 51800 miles on it. if you looked in the trunk of the car, the carjack was badly rusted and the spare tire's rim had surface rust. The sales manager tried to say that it was caused by moister. Ha! what a joke. He then pulled out the Styrofoam that housed the jack to prove how dry it was. When he tried to lay it on the ground, water poured out of one of the cavities in the Styrofoam. When I pointed it out, he told me "again that's just moisture."
He then flipped the jack over to the side that had minimal rust and put it back - probably to conceal it from the next buyer.
The sales manager became visibly angry and walked off when I told him I wasn't going to by a luxury car that has surface rust on the spare and a severely rusted jack with water collecting in the trunk. Don't trust these folks. Their certification is worthless.

I just Bought my second new car from this dealer in the last two years. I have bought a lot of new cars over the years BUT this dealer has been far the best. My daughter needed service on her 2016 Civic air conditioner and it was amazing what they did for her. The sales folks (mine was Ken Hill) are great. They truly have patience for you and the transaction with the finance was very relaxing and well managed. I have a lot respect for a business that operates as such and I highly recommend this dealer over many. No pressure, easy to talk to and truly wanting to make you happy and satisfied you purchased a car from them. Thank you again for making our purchase so easy.

Extremely friendly and very competent service agent! Went for a yearly inspection and was advised of other needed work covered by the warranty. I would highly recommend this dealership.

Me and my family will never buy a car her e again, Dorian is not a person to trust , he provided some invalid information!

Wonderful experience. Will definitely recommend this dealership..Ronnie Russell thank you so much for going above and beyond for us..for making sure we were satisfied with the purchased of the crv.best sales person ever ..

We received an amazing deal on our 2019 Civic from Hendrick Honda! Also we highly recommend you ask for Tony to purchase or lease your new Honda! He is absolutely wonderful to work with. Easy negotiation, excellent information on all the "bells and whistles" of the new Hondas, and just a heck of a nice guy.Also the service department is amazing!!

Tanner and his team we're great! I was in and out with everything I wanted and more!!
Thanks to everyone

My experience at Hendrick Honda was very pleasant. Bennie Schadrac my sales representative was extremely helpful and accommodating. He listened to my needs and wants and showed me a car that was exactly what I was looking for. Bennie was not your average sales specialist; overly pushy or agrressively forceful. On the other hand, he showed his concern and interest in getting me into a reliable, safe, and attractive brand new vehicle. In addition the finance manager, Amael Pahnwar was also a pleasure to work with. He was attentive to my concerns and showed humility and compassion for my financial needs (and he is hilarious) :). Overall, I would recommend Hendrick Honda to anyone who is looking for a new or used vehicle, especially when Bennie and Amael are present. Thank you gentlemen!

Our purchase of a new vehicle from Sam Callman at Hendrick Honda was a wonderful experience. We traveled from out of state to pick up our car and we were able to complete the majority of the transaction over the telephone with tremendous ease. Sam was extremely thorough and efficient in helping us purchase our new car. This young man has a bright future and Hendrick Honda is blessed to have him on staff. Thank you very much!

Frank and Brent are great! !! Love the entire dealership.

Sales guy - John Ward

It was a great experience with John helping us in choosing our car.
I had price quotes from various places but he gave me the best unbeatable price at first go.

The process was very transparent and smooth right from test drive to payments and driving car to home.

Also liked the small demo of start up things John gave.

It was a great experience and I have already recommended John and Hendrick Honda to my friends.

Ankit Mathur

I came into Hendrick in a very sticky situation where my vehicle (from a different maker) was no longer roadworthy but I still had a large loan on it. Jeff, Sam, and Jim all worked to make sure i felt good about choosing a car that I loved and worked tirelessly to get into a price range that I could manage. These guys are great!

Jeff Smith has been the only one our family deals with for years! He has such exceptional great costumer service and a great personality! I recommend anyone who needs their car serviced to go straight to him! U will thank me later lol He will make sure U are 100% satisfied!

Siler did a very good job taking car of my new car needs and finding me the monthly payment I was looking for! Everyone at Honda was great! Thank you!

This was the very best experience ever!!! From the moment we walked in the door, we were greeted by Gus Forbes who is a wonderful, friendly, helpful, and caring person. He answered all of our questions, and handed us over to Vickie Athey who was just as competent. She filled out all of the paperwork, answered all of our questions, had the patience of a saint, and just made us feel better than family! We then went to see Darrin Boatwright, who filled out more paperwork,- did we tell you there's lots of paperwork when you buy a car? But he was just as wonderful as the previous two people that we delt with!
We were at the dealership for several hours since our car was fresh off the truck, and required detailing, but it was a relaxing, fun time, and everyone was very accommodating! Vickie is new to the car industry, but she was amazing! She was very knowledgable, and very helpful. I appreciated a woman's imput!! We have never felt so comfortable at a "store" before, and it was a great experience!
We are already recommending the Charlotte Hendrick Honda store to everyone we meet. They treated us better than family- because we all know how family can be! We really felt special, but with no pressure to buy. We are even planning to drop in just to visit, the next time we're in the Charlotte area! They definitely have the right perspective in treating people, and their Christian attitude really shines through! Thank you all at Hendrick Honda for an OUTSTANDING experience!!!

I wouldn't choose another dealership! Chris is the first person that I deal with when I buy a car and he is so awesome! Manh in finance made things easy for me and is always friendly. Nate even came by to check on me to make sure I was okay while purchasing my vehicle. If you want a great car and get quality customer service, please stop by Hendrick Honda. You will not be disappointed!

Recently returned from a 7-day business trip to San Diego, during which I bought a 2019 Honda Pilot from BRAD THOMPSON at Hendrick Honda almost entirely online! Brad was absolutely awesome to work with, and provided the best car buying experience we've ever had. A true joy to work with! My first inquiry to Brad was via email, and he responded right away with a quote on a Pilot I saw on the Hendrick's Honda website. Brad's quote was lower than I was anticipating given my research, which immediately blew me away. We exchanged a few more emails, I filled out some forms online, and Brad held the car back for me until I returned. Once I got back, went to the dealer and walked away with my car 30 minutes later. Again, truly blown away by the experience, and give my full endorsement to BRAD. Thanks for making it so easy!!

Don is the best and always helps me get what I need!

Simplified process. Almost everyone hates car dealership experiences. They still have a job to do but they simplified it and cut out all the fluff and random ineffective salesman tactics. If you're going to deal with people that's how. Jay Levin and Sean McLane are who you should see.

We love doing business with Hendrick Honda. 15 years and five cars. Been so great to work with them... Sean, Andrew and Danny Canon. What great team.

Very easy to work with. Jay took care of us and even personally drove an hour to pick up the vehicle that we wanted. Great experience overall!

I would like to point out that the service provided in Hendrick Honda was outstanding. I have to thank in particular to Alex Jimenez. He invested all the necessary time to ensure that my expectations were reached. He followed up, without causing any pressure, while he responded to all (the many) questions that I had in a proactive and efficient way.

Looking forward to enjoy of my new car... Thanks to Alex and to the entire team.

Casey was awesome! Experience was quick and efficient. I appreciated the free car wash code, too!

Hendrick Honda Collision shop is a first class operation and Darron Mccullough was a pleasure to deal with. He kept us informed during the entire process.

Very happy with my buying experience at Hendrick! I worked with Troy and he was great! I had a very specific vehicle in mind, along with a non-negotiable budget, but the team at Hendrick was able to get me driving off the lot with exactly what I wanted. Definitely recommend!

RONNIE RUSSELL is the Man!! He made my car buying experience one of the least stressful car buying experiences I ever had. There wasn t any long walks around the lot in the hot heat, much of anything for me to do but decide on the car, give my information & I told him what I wanted. He apparently has the quick eye & listens very well because it literally was a one stop shop with finding the car!! (And I m usually not a person that s easily impressed) I love my car, he made sure the overall car & deal worked in my favor. The customer service provided by him was refreshing especially when you have in mind how typical car salesmen can be. Thank you Ronnie!! I have no problems referring anyone to Ronnie Russell because I m certain he will make anyone s car buying experience a no pressure no hassle but pleasurable experience!!

Great dealership the service was amazing and better than the other ones I've been to

My name is Raymond Burrows.... I am Very disappointed in this dealership... I bought my car from them a year ago... I purchased the gold extended warranty for $3000 bc the rep highly recommend it because it covered bumper to bumper... haven t had an issue until Tuesday... small issue cig lighter when out that I use to charge my phone with... I called and got brushed off from service manager telling me I would be liable to pay for a diagnostics test for $130 if it wasn t covered and only way to know if it was covered is to run it.... Hendricks STOLE $3000 from me over a CIG lighter!!!! I can t see myself ever trusting another Hendricks dealership if this is how they are ran...If you are on the market for a new used car make sure you do your research not only on the car but the dealership

I was greatly pleased with the level of service we received at Hendrick Honda. Everyone was very friendly and courteous from the salesmen to management. I received better service as the winner of the annual raffle than I think I ever have purchasing or even looking at a new vehicle. There was no commission to be made and Chip helped us like we were his biggest clients. If your in the market for a new Honda this is the place to go. I will definitely be coming back in the future.

Thank you to all the staff at Hendrick for what you do for your customers and the community.

Very pleased with the service I received from Ronnie and still receive from him. He is an asset to Hendrick Honda.

See Ryan Narus in sales. He's very informative, friendly, efficient with your time, and actually listens to your needs. He makes the whole process enjoyable

I had a wonderful experience purchasing a car from Hendrick Honda. Lena Kheav was so easy to work with and she went out of her way to make sure that the car was perfect when I took possession of it. She has continued to follow up to make sure that all is well with the car. I would highly recommend Lena and Hendrick Honda.

Shout out to my main man ned at hendrick honda this guy is one of the best most genuine people that I know and is great at doing his job the best on the lot check him he helped me to purchase my first car ever thanks Ned

Great service, as always, and lots of steps taken to help all feel safe, from spaces in waiting area to sterilizing pens between use. You make getting my car services a pleasant experience.

Great experience.
Umberto Spinillo was very professional and treated us with respect. For me, as a first time customer in a dealership, my family and I walk in there knowing little about what we're actually going to pay for the car we wanted vs the advertised price. Umberto broke things down for us and explained how the process worked so that we didn't have any doubts about our purchase. Good friendly vibe and positive attitude with a no hassle, no rush and no obligation approach which is how it should be done. He was able to work with Tony Howsare (sales manager) to present us with better interest rate options which was the key in making our final decision. Umberto kept us up to date on things to make sure we where getting the best service possible. He made sure we understood fully before signing anything, answered all of our questions and was very patient with us. I never felt rushed and/or felt like there where any suspicious loop holes because they cleared any price doubts we had, unlike other dealerships where they hassle people into making a big mistake.

Tony Howsare is a knowledgeable and dedicated salesman. You can reach him day or night, even on his days off.

I had a nice experience purchasing my new CRV from Hendrick Honda. I had done my homework before I arrived so the biggest decision was whether I preferred the 2019 or 2020 details. My direct sales contact was Chip Chamberlin. He was genuinely friendly and informative. No pushy sales tactics. He showed me the showroom 2020 model first and explained the changes made for the 2020 model which I was familiar with but seeing them in person made all the difference. I test drove a 2019 and he showed me the many safety and driving features. I decided to buy a 2019 and after all the paperwork was finalized Chip took the time to go over all the computer features with me, link my phone, etc. before I left. Note, I was trading in a 2007 Element so this CRV is like piloting the Space Shuttle by comparison. The process made for a long day, maybe a bit longer than it should have since I came prepared. Fortunately I had a nice sales rep that kept me company. Perhaps they were busier than it appeared in other departments when they had to inspect my trade-in and detail the vehicle that I bought. I'll give them the benefit of the doubt on that since it was an otherwise very good experience.

Thank you Dennis Sanford for making my most recent service visit so easy and pleasant. Your courtesy and professionalism is very appreciated!

I worked directly with Jeff Nall at Hendrick Honda in Charlotte, NC and my experience was fantastic! Jeff and the team were prompt, professional and courteous. They clearly explained to me the several issues that I was having with my 2012 Honda Odyssey and performed the work timely. I was promptly e-mailed a document called Know Your Vehicle which included a red/yellow/green analysis of my car s systems based on a multi-point inspection. I did not ask for this report nor was I expecting this report. Jeff was great to work with and I will be returning to Hendrick Honda for future service.

Dan Cannon is our hero, he went above and beyond to help us with our car. We appreciate how easy he made it for us.

Tyler did a great job following up on our concerns and trying to find a resolution. Thank you for the customer service.

I love this place every time I go there they provide me with a great service the workers are always friendly love this place keep up the good work

My son recently graduated from college and was looking to purchase his first vehicle. With sound credit, a full time job, and healthy down payment we began visiting dealerships in search of the idea vehicle for him. The process proved to be disappointing for both of us with unprofessional, dismissive treatment, and lack of customer service. What a difference we found the second we drove on to the Hendrick Honda location on South Boulevard. Wow moment after wow moment. My son was greeted by Nate Pearson, the manager of Hendrick Honda Used Car Division. He gave my son his complete attention treating him with the utmost respect and dignity even though this was his first auto purchase. Every detail was enjoyable as we navigated his choice with the assistance of sales associate, Teresa Crawford. Teresa carefully reviewed essential details about the car of our interest and treated us to an enjoyable ride/ The white glove treatment continued in the finance department with Dorian. Even on a busy Saturday, he carefully reviewed all finance documentation so my son felt comfortable with each step of the transaction. Nate Pearson, the manager, gave my son a personal tour of the entire dealership introducing him to service experts reviewing the benefits or him and explaining how to navigate the service side of things. My son was ushered into his first car which had been detailed with a full tank of gas. Teresa snapped a photo of my proud son with his new car and Nate Pearson expressed his gratitude for his business. Top to bottom every element of our experience at Hendrick Honda Used Cars was impeccable. Never had I seen such customer-focused service. These people know how to make the car purchasing experience enjoyable. Thank you, Nate Pearson and Teresa Crawford. As a mom, it was wonderful watching how you treated my son. I can't recommend this dealership enough. We will definitely be back. This is how the car purchasing process should be.

I had a great experience at Hendrick Honda. Chris Wilson was the salesperson who sold me my car. He was very friendly and very helpful. He told me and showed me everything I needed to know about the car, and he made the process very easy. I now have a great new car that I was able to buy at a very good price.

Thanks Nadal Hindi for excellent assistance service.

When all other Honda Dealers were useless when attempting to gather information about my options for trading in my Lease simply because I didn't want to go through the process THAT day, Hendrick Honda listened to my questions and gave me the information I needed to make a good financial decision. My salesman Ken and Sean the sales manager were fantastic! Highly recommended!

Jeff Kirby from Hendrick Honda is the best car salesman I ve ever worked with. He has extensive knowledge of the Honda automobiles and their technology. I ve contacted him often discuss my vehicles performance and he always make himself available to assist me. He s a gem in the Hendrick Honda family. I d refer him to anyone looking to buy a vehicle.

Very knowledgeable, excellent customer service, completes service in a timely manner

I just want to Thank Jesus Cubero for taking care of me each and everytime I come and get my car service! If you need excellent customer service, someone who is willing to get the job done and make sure all your needs are taking care of, Go see Jesus at the Hendrick Honda Service department on South Blvd!

Very satisfied with the help of Ronnie Lopez! He worked hard to get me just what I wanted and I am a very satisfied customer! He kept me up on everything that was going and I would recommend anyone that I know to go to him if you are looking for a new car! Mr. Lopez is the guy to talk to when you need a new car. Thank you Mr. Lopez for all you have done I appreciate it! Make sure you go see Ronnie Lopez if you are looking for a new car at Hendrick Honda South Blvd. tell him Sammytria Aldridge referred you!

If you don t start your shopping here, you will waste your time with other dealers. Awesome people to deal with. Easy transaction with competitive prices. Faye was a great sales woman to work with and Ronnie the sales manager and acquisition specialist was polite and straightforward. Will do business again. Thank you so much !!

RONNIE LOPEZ and JOSEPH was awesome!! They were both very nice and cool and got the job done! There're customer care was excellent and made the process fun and enjoyable. I would recommend them to anyone I know!

We had bought a used Toyota vehicle from them and within a week had a significant navigation problem. We have given them back the vehicle 4 times to rectify the problem and each time they took it back and gave us a rental vehicle to use. Through a process of elimination, we finally had the problem resolved and are very satisfied with the end result.
This whole ordeal has been handled by Chris Curran at their service department and he has been tireless trying to get the problem fixed and help us with this and keeping us happy. Even though this wasn't a Honda product, they have stood by their commitment to their customer and sold us a vehicle that they could have easily pawned off as a "used as is" and instead went above and beyond to provide excellent service and help.
Thank you Chris and all at the service department from Hendrick Honda of Charlotte.
We are finally happy consumers and appreciate all the help and patience Chris and his team have given us.

Hendrick Honda on South Blvd is the best car dealership for new and pre owned vehicles. i highly recommend CHRIS ROBINSON to assist you in purchasing your new vehicle...He is polite, knowledgeable and very attentive to what you may be looking for in a vehicle within your budget. He definitley makes the car buying experience worthwhile. Chris Rocks!

The folks we worked with were nice. Adam Jones was our rep. He was very nice, knowledgeable and did not put a bunch of pressure on us. The warranty salesperson was also very nice, but spread it on a little thick. The dealership was very clean and friendly-feeling. They even have a game room for the kids! This was very important as we have kids AND we were there for six hours! That was just way too long; especially since we were motivated buyers. Overall: great experience - just needs to be expedited.

I love Henrick Honda which is why I came back for an upgrade. Troy is simply amazing and went above and beyond. There was a small scratch on my door and he made sure it was taken care of.

A friend and I were recommended by another friend to contact a sales person from Hendrick (I will not list his name) as she had worked with him before and he was supposedly genuinely a great guy. Everything started off okay. I explained my rough credit history to him and he assured me that he could work with me. He took my and my husband's info on a Thursday before Veteran's Day. Due to the holiday, he said there would be a delay to speak with "Honda" which would happen that Monday.

By Wednesday, I reached called the salesman but he did not answer. I texted him asking for a status update and I received the reply "Call shortly." Three weeks later, "shortly" is still not here.

I submitted a web contact request asking for a status of my application. I got an immediate response that said someone would be in touch "shortly." A few days later, I received a call from someone from the dealership. I explained the situation, he said he would look into.... Nothing!!

Here's my thing - I know that it was not a great chance that I would be able to get financing due to some unfortunate circumstances, however I would imagine that SOMEONE in that dealership - a different sales person, finance guy, receptionist... SOMEONE could just say, "No. We can't help you at this time."

By the way, my friend who was also working with this gentleman never heard back either.

So if your credit is questionable, I wouldn't go here, they can't help you. I gave the dealership 2 stars because they offer free hot dogs and hamburgers on the weekend while you wait.

Easily one of the best experiences I have ever had at a dealership. Andrea in service was amazing and pointed me to Sean M to try and help find a resolution to an issue I was having with a 2018 Odyssey I purchased from Hendrick. Sean bent over backwards and was incredible! In then end we worked with Adam in sales and traded and walked out with a 2021 Pilot. The entire process was awesome and I highly recommend Sean, Adam, Andrea and the whole team at Hendrick. This is a really stand up classy organization!!

I had an appointment for an oil change. I got there 10 minutes early and was told it would take 1-1.5 hours. So I decided to stay at Honda and wait. After waiting 2.5 hours the service advisor brought me 2 pages of suggested services. They performed a multi point inspection (which was free of cost) as well as changed my oil. Therefore, I waited an extra hour for the team to preform an inspection I did not ask for. Yes, it was free, but my time is not. I finally got my car back 30 minutes after the papers were brought to me. I waited a total of 3 hours for a simple oil change.

Thanks Greg Thomas, & Dorian. Thanks to all the guys that helped put me in this beautiful Honda. Professional but not stuffy, Friendly but not annoying. We are enjoying every minute

Everyone was extremely nice. I did most of my shopping over the phone with my sister actually there. Once I arrived to pick up my car, everything was prepared, organized and ready to go. Nate, James and Sharath were amazing to work with and I will definitely be back for my next car!!

Honest and very helpful front desk and sales staff! Highly recommend Hendrick Honda!

We have purchased a number of vehicles from Hendrick Honda over the years, and are very pleased. But what is even more important is the service that comes after the sale. The service department has been excellent! I would like to call out Jeffry Smith, our service advisor of several years, who is very responsive and has taken care of us very well. He makes sure that all of the details are taken care of, and we appreciate the service he provides.

I had the best experience with Hendrick Honda! I worked with Ronnie Russel and he did everything he could to put me in a car that I would love but also be able to afford! You made the experience fun and stress free! I felt like he truly cared about putting me and my daughter in a safe vehicle that would last us for a long time! Thank you Ronnie for all you did for us!!!

I am very pleased with the service that I received from Don Gunn when I took my car in for an oil change. He advised me of the repairs that needed to be made and also updated me on my extended contract expiration. He was very helpful.

Just don't get any better. And the popcorn is a nice treat....thank you, I really mean it.

RONNIE RUSSELL is a salesman who really strives to get you what you need and what you want. When you go, ask for him and you will be glad you did!

After my father passed away, I had the daunting task of getting his estate in order. One of the items on my to-do list was to sell his car, a 2013 Honda Civic SI. After going to a competitor and dealing with multiple salespeople more interested in lowballing and gaming me than in helping me during a difficult time, I drove across town to Hendrick Honda where sales and leasing consultant Steven Carlton made a tough task so much easier. Not only did he negotiate a price without hassle, he called up a member of Hendrick s legal department (on their day off) to make certain I had all the correct estate paperwork. He even sat and chatted with me as I waited for my ride to pick me up. He was practically paternal towards me, and for that I am grateful. We need more car salespeople like Steven. I don t live in the Charlotte area, but if I did, I would absolutely do business with Hendrick Honda and especially it s used car department.

RONNIE RUSSELL is THE MAN!!!! I've never dealt with a car salesman so easy going. I would recommend anybody to this dealership. He got me rolling and it was painless. Preciate you more than words RR!!!!

I did not have a pleasant customer service experience with the sales person Michael W. He was very unresponsive to my calls and text messages regarding my application. I was in dire need of a vehicle due to mine being in a car accident and I only had a rental for a few days. Even if he was unable to get me approved he should of said so instead of not returning my calls. 5 days have gone by and still no returned phone call. I ve purchased a car from them before so I was very disappointed in this service this time. But God is good and I was able to purchase a vehicle in one day from Town & Country Toyota where the service was excellent!

Hendrick Honda is consistently a wonderful organization. I have been buying cars from them, and having them serviced by them, since 1988. Casey McGuire is a wonderful addition to their service team. So thorough and so courteous!!

They were able to get me in promptly for a recall I received in the mail. Once I dropped my car off, they were done quicker than expected and everyone I dealt with were very courteous and friendly. Thank you!

Thanking God for a new vehicle!
Through the Costco Auto Program I was able to get the best quote for a Honda CRV. Had a great and wonderful buying experience with Bennie Schadrac who took care of us very patiently. You know how those discussions go! In the end we drove out with a CRV. Excellent sales person!

I recently purchased a Honda Pilot from Hendrick Honda and the experience was great and very easy. The salesman was John Tatum and I highly recommend him. He knows everything about the cars, has a great personality and lots of energy. I knew that he was looking out for my best interest. I would definitely recommend John and Hendrick Honda to anyone looking to buy a car.

My wife and I were very pleased with the service and attention we received from Jay Levin, sales representative. He made purchasing our Honda Accord a no hassle experience.

RONNIE RUSSELL was My sales man, was very nice and had no problem helping me Make a Great choice. Bought a 2014 Honda Accord

I just traded in my 2017 Honda HRV for a 2021 and Hendrick was wonderful. Chris Robinson, the Sales Consultant was extremely knowledgeable and accommodating. I really felt that he cared about my experience and wanted me to be totally satisfied with the car. He answered all my questions during the purchase and continued to answer my questions when I texted him afterwards.
The car is great. I have a dog that goes everywhere with me and the HRV Magic Seat allows for a spacious dog area.

It was a wonderful experience and Carlos Coyle was GREAT. This is my first time with Hendrick Honda and we really impressed with the customer service. He is very professional, helpful and made my first car purchase rememberable and hassle free. I would strongly recommend Carlos Coyle and Hendrick Honda.

I always have great costumer service with Dennis, he is awesome, I will always give him a 5 star, but in general, the reason I have a 4 star is because this time I went for an oil change, and waited a little over 2 hrs, when I checked my car at home, the service guys didn't change my oil change sticker, and they always fill my fluids, this time it didn't happen, I guess they were too busy to take good care of my car.

I was disappointed that they didn t take my car through the car wash as other dealers have.
Did not put paper on the seats or floor to prevent dirt. I had to find my car in the parking lot vs. it being brought to me

Jim Burrows and the Hendrick Honda team as usual did a fantastic job on my accord. I wouldn't buy or service a car anywhere else. They are professional, helpful and so very nice and kind.

Ned Hindi is the best. What a great experience - so unlike my last car-buying fiasco.

Brought my new accord in for scheduled service- could not be happier with my service advisor, Caleb Martin, and the service manager, Chris Curran. Both were very courteous and professional. Such a piece of mind to know you are leaving there with a safe & reliable car!

Service, as always, was excellent. My service advisor was also very personable & informative. Made it out of the dealership in less than an hour...overall great experience. Thanks guys!

My vehicle was on it's last legs and I made the decision to trade it in at Hendrick Honda. They gave me much more for my vehicle than I had expected and worked with me in creating the lowest possible monthly payment. Everyone was extremely nice and helpful. I didn't feel as though I was being scammed into hidden fees, etc. I left with a beautiful 2014 Honda Civic and couldn't be happier. Manh Nguyen helped me right when I walked in the door and helped me throughout the entire process. He was so nice and it really made the entire process of leasing my first car a lot easier and less overwhelming. Mike Gross also really helped me out explaining the entire paperwork process and answering any questions I had in a clear, simple way. The process was extremely smooth and I left with my new vehicle that day.

Thanks!!!!

Just had a fabulous experience with Melissa Evans yet again! She is a knowledgeable, professional, patient and absolutely delightful salesperson. Other Hendrick Honda staff members were wonderful as well, and everyone made the process of getting a new car easy and painless!

It would have been a 5 star experience - So sorry we didn't buy our Honda from you. Normally we buy from Hendrick dealerships - they are class acts all the way...This time we opted for a dealership closer to where we live... we got lazy! We love our new Honda Civic, but our experience with the purchase has been unbelievable! We traded in a Jeep and financed the payoff in with the price of the new Honda. To date, August 24, 2015, ( 2 months later) Metro Honda of Union County, has not paid off our Jeep trade-in. We have called the dealership weekly, texted them, been to the dealership 5 times - all with no results. With every call, trip, or text, we get new excuses, promises, and dismissals. They say they over-nighted (FedX) the payoff TWICE - one of the tracking numbers shows a package was sent to Maine - when our bank's offices are in Dallas, TX. - go figure! With weekly calls from bank wanting the pay-off, we have hired a lawyer who is building a substantial case. We have already paid a payment on my new car, meanwhile, Metro Honda of Union County has over $7,000. of our financed money sitting in their bank account - or maybe in Maine somewhere... instead of being used to pay off our trade in as per our contract. Bottom line, stick to quality dealerships that offer services and agreements that have integrity and a first rate person that stands behind every sale!