Hawaii Auto Group (Honolulu Volkswagen & Smart Car Center Hawaii) Reviews

How often do you walk up to the front door of a car dealership get greeted by a salesman (saleswoman in my case) and buy the car of your dreams in an hour? Never? It happened to me. I did most of my consideration while driving the roads of highway, scoping out what I wanted. I had narrowed it down to two manufacturers and VW was the second one I went to. I test drove a big SUV and there was no inventory so while the saleswoman looked up when new units were scheduled to arrive, I browsed the showroom. I came across a fire engine red Golf and got in (why not, I was on hold for the moment). Much to my surprise, it fit like a glove and was seemed state of the art for me, a 56 year old lady. When she returned, I ask her if I could drive one. I did and loved it, bought it and I am so thrilled with this car. I've bought about 15 new cars in my life including a V-6 5-speed Jetta years ago. This car is perfect for me and they got the deal done so fast which is the part I hate most. I hate getting trapped while the sales people fun back and forth trying to put the deal together but that didn't happen here thankfully! I even met the GM while I was there and she was also, no pressure and couldn't have been more friendly (that happened before I ever drove the Golf)! This dealership is fantastic top to bottom as far as I'm concerned.

Thanks so much to Paul for helping us work out a wonderful deal! He was patient and friendly, taking the time to get to know us and understand our situation and what we wanted to achieve. Before our appointment I was thinking that it would probably be too difficult or not worth their while, but they were able to help us consolidate 2 financed vehicles into the new Atlas to make room in our garage (and save some money in our pockets going forward). We are so thankful that we took a chance, and grateful to Paul and his team for helping us navigate the trade-in process. We ve purchased VW in the past and will probably be a VW family for a really long time!

Probably the EASIEST car buying experience I ve ever had, and it s thanks to the sales and finance team at Honolulu Volkswagen. EJ took such good care of us; from our phone inquiry, setting us up with an appointment on the same day, getting us a fantastic deal, and happily out the door with our new GTI... and it was so fast and easy. The experience here is second to none; it s more like dealing with family than your typical car dealership. Extremely happy, 10/10 recommend!

I visited the service center a few days ago because of a recall and noise problem. Thank you for the kind and fast service of employees. But I'm still suffering from an unknown noise. I hope this problem will be solved next time I visit.

Timely service, my service rep kept me informed of my car's status as it progressed.

Jessica was very helpful with all my bug requirements. She went the distance to find out how to set certain features and show me. Her personality goes along way.

Service was excellent, very fast, Alyssa was the best. Will definitely go back.

Had amazing customer service when walking Into their dealership really kind employees. Kyle one of the sales men was especially helpful when trying to find what we were looking at the vehicle we wanted really kind and was really knowledgeable about the vehicle we were looking at. I really recommend everyone if looking for a new or used vehicle to go and ask for Kyle Tom

Booked my appointment for an oil change on the drive there via online. Quick and simple in and out

I had a great experience with Keone....Honolulu Volkswagen was the first place that I started my search for a car to lease. I wanted to check a few other dealerships before I sealed the deal and found that the service and the prices that I was being quoted elsewhere were ridiculous and, in some cases, offensive. I felt that I was treated very fairly at Honolulu Volkswagen and I would definitely do business with them again... many thanks to Keone!

FRIENDLY, KNOWLEDGEABLE & FAIR!!!
Honolulu VW - VW Atlas recent lease on 1-APR-20

EJ and Jeff made my recent lease transaction my best experience by far!

My wife and I trade vehicle approximately every two years. I mention that because it means we visit dealership often. It's a pleasure when you find a dealership that doesn't mark up prices and play the typical dealership games of going back and forth trying to milk you for everything that can.

My transaction literally went like this:
-I called and spoke with EJ.
-I asked for the numbers (payment and details) for vehicle a VW Atlas I saw on their website
-Filled out credit app online
-Gave me an approximate value of my trade
-I came to the store, filled out the contract on an iPad and left in a new car 20 minutes later.

Can't make this up. Highly impressed. I've leased an M4 from BMW (off-island) and tried to be in and out the door and it still took two hours.

I don't want to set unrealistic expectations if you're a possible customer. I already knew what I wanted. I don't go on multiple test drives I just do research before contacting a dealer.
If you don't know what you want, the staff seems extremely knowledgeable and can help you figure out your needs. I simply wanted straight forwardness and they conformed and provided the customer service that was required of my needs.

Great leadership/management in this store. Felt very welcomed and their friendly personality was the cherry on top... more importantly, not getting the "runaround" and low balled was most important - because after all, this is a large transaction that most don't take lightly.

Come to this location if you want to deal with good people, some aloha, a large selection of vehicles and fair pricing!

****FYI, I would not recommend Tony VW in Mililani - read my review to see why.

Emma Fujimoto (hope I got her last name right) was my saleslady that helped me when I went to Honolulu Volkswagen. I really enjoyed having her help me. She was so kind, and friendly....very personable, and NOT pushy at all......she also was VERY PATIENT with me (I can be a real talker sometimes). She listened to what I was looking for in a car, and gave me great suggestions, and had no problem with letting me test drive 2 cars.....unlike some other places because of the "COVID19" !! What I really like too is that she kept in touch with me after not finding a car to my liking that day, and sent me suggestions of cars she thought I might like ! Unfortunately for her I didn't find a car at Honolulu Volkswagen or anywhere else for that matter, so I decided to have some work done on my 13yr old car. If, or when, I do need to buy a newer car, Emma will DEFINITELY be the first sales person I contact !!!

Service was great coming into the parking lot alone, Speedy service & helpful staff.

I had a great experience with Jeff and Kyle I came in with terrible credit and was trading in a vehicle with negative equity. They worked really hard to get me approved to a desired rate with no money down. Excellent service and very professional. Would definitely recommend Kyle and Jeff!

Great Store and great welcoming staff. Livingston, Jeff, and Eric worked all day to help me and my hat is off to them. I left the store happy and feeling good about my purchase!

Great service! I was able to wait for my car and get it back before the time they stated!

Beware of the service department! They broke my car and try to get more money!!

Staff was friendly, helpful and kept me posted on progress. Thanks.

Shane Cochran was wonderful in helping my sister get a great deal. What a fellow! Thanks to Honolulu Volkswagen for the sweet ride.

I have been looking for a vehicle for awhile now and found KYLE on Facebook. I don t ever use my Facebook but decided to look for a car on the market place and luckily I got ahold of him. He s awesome and is willing to help you any way he can. If you ever need a vehicle I highly recommend you ask for him. :)

Aloha! Thank you James Lewis for helping me get my ride, I appreciate your help. Plus Awesome costumer service and professional.

Excellent. It was prompt, very courteous, and helpful

I love bringing my Atlas here. It was super easy to book an appointment online and everyone is so friendly and helpful. I also love the convenient shuttle that gave me a ride to work, as well as picked me up when my car was ready. Keep up the great work Honolulu Volkswagen!

Ever since Honda introduced the Energy Green color, I've coveted a Civic in the unmissable shade. But 99 percent of cars brought into Hawaii are white, gray, silver or black, and I'd only rarely catch a glimpse of one, like my white whale. But when one turned up at Honolulu Volkswagen, I knew it had to be mine. And I would have gone to any dealer to capture this car.

Fortunately, Honolulu Volkswagen turned out to be a surprisingly good car dealer experience, even though nobody really savors the car sales experience... especially the used car sales experience. But the operation seems well run, and part of a large and growing national corporate family that included several of Honolulu's larger car lots, including Honolulu Ford.

I worked with EJ Sales (yes, that's his real last name), and almost entirely online for the first several interactions, from email to text message. I was able to get the car to the very edge of being sold entirely online, but of course I wanted to see and drive it first. EJ marked it as "sold" on the lot to hold it a day, for peace of mind.. even though I'm not sure there will ever be a line of people waiting to buy an Energy Green anything.

The car turned out to be in spectacular shape, imported from Indiana by a military couple that had gotten pregnant and had to trade it in for a SUV. And the price was significantly less than a Civic that was a year older with more miles.

Now, working with the "finance guy" is basically the boss level when it comes to buying a car. Don't get me wrong, it was not a short meeting. But Eric Mak was very transparent and patient and had the assured manner of someone who actually liked what he did. He got me a financing rate considerably lower than my own bank's offer, making the monthly payment low enough to tack on the extended maintenance plan. And I NEVER get the extended maintenance plan.

As an added bonus, EJ said he felt the passenger seat could be cleaned better, and gave me a certificate for a (second) detailing, at my leisure. Now that I'd be going to Honolulu VW for regular maintenance, I was especially glad to see such attention to detail.

Buying a car can be a nightmare. It wasn't exactly a light daydream at Honolulu VW, but it far exceeded my expectations.

I love my new Volkswagen Jetta SEL! We came here just to look and we ended up with a new vehicle. Everybody from the salesman to the sales manager and the finance manager were awesome and easy to talk with. Didn't feel any pressure and didn't have to take any insults like other dealerships give you. Thank you Honolulu Volkwagen!

Didn't know the service was going to 3 hours so they gave me a lyft to the beach and back. Beautiful day and no hassle to find parking.

Great experience here. Love the customer service Brandon provided to me. Helped me find a car right away and loved it. Great place.

I have leased two Volkswagon vehicles through Honolulu Volkswagen and I have to say their service is top drawer. Dillon Fujimoto got me my first lease on a jetta three years ago, and Jeff Ramones just leased me my new Passat. Both experiences were great and on this last round Jeff got me into a great ride at an awesome price and made it fun to boot. Make sure you ask for him!

Generally good for a car sales meeting with Shane, Justus and supervisor J?? - not give me his card as requested! (Not as easy as when I last bot at Hertz car sales). Took longer than necessary to "negotiate" ridiculously low trade-in value first offered - guess they were hoping I'd settle for "Low" value rather than "fair" value, but finally came up with reasonable offer. Also Detailing was incomplete - including sand still in "trunk" space (storage space below flooring in back)...

Corey was awsome ! He helped us pick the car we needed and are super happy!

Customer service here is excellent. I went here just to pick up parts I ordered online, but the treatment I received upon arriving was very pleasant and enjoyable. Sales guys were very helpful to point me in the right direction. The parts department is also very easy to deal with. They were very helpful and made sure everything I ordered was correct. I wish I bought my GTI here. Thank you Honolulu VW!

Jessica is the best! She helped me from A to Z and explained all the things I needed to know as well as going the extra miles. She looked out for my best interest.

I went to Honolulu Volkswagen and even though I didnt have much of the current car I was in, Livingston Rowan and the financial department were able to work that dealership magic and got me and my wife into a new Jetta that I never thought I would have been able to afford. These guys go above and beyond to make sure that the customer always comes first. Superior service through and through. Definitely recommend Livingston Rowan and his outstanding team at Honolulu Volkswagen to fulfill any need. Thank you guys.

They sold me a cockroach infested car. I took care of the cockroaches myself, because they were taking forever to figure out how to address the situation. There is no way that not one person at the dealership didn't notice the generations of roaches in the vehicle. So gross! Among many other bumps in the road, it has been almost 3 months since I bought my car and they still haven't gotten me the title. If I would have know this is the kind of incompetence I'd have to deal with, I would have taken my money else where.

My husband and I had an amazing experience with James, he was very kind & patient. He took the time to understand and listen to our needs for our new car and wasn t pushy at all. Most definitely recommend him for your new car needs. We are forever grateful. We were not planning on purchasing a vehicle but with his help we found the perfect one for our growing family. You made it seem less and if we had to we would definitely one to you again.

Randey Faulkner was awesome to deal with. He understood that as a mother of three young kids with a full time job, I didn't have time or energy to spend hours in the dealership negotiating. He worked with me via email to do much of the pre-approval process and helped me find two cars that would work for me and my budget. The cars were ready to go when I arrived--he even helped steer me toward a lesser priced vehicle that fit my needs over a more expensive option, which I really appreciated. The negotiations were very easy and low pressure--I would (and have!) recommend Honolulu VW to anyone looking for a compassionate, empathetic, efficient sales experience with down to earth folks. Thank you Randey and Honolulu VW!

Great experience that started with a phone call to Jeremy. Once I got to the store, I was helped by a motivated EJ. He showed me a gorgeous car and I was out of there in two hours in a brand new 2020 GLI!! Seamless experience!!

great experience purchasing a vehicle from them, EJ made experience fast and simple while answering any questions I had.

Bought an '08 Honda CR-V used from EJ here last Sunday. Had a fantastic experience, honest conversations, and was provided everything I needed to be confident in my purchase. They offer patience in the process, articulation in the deals, and all the while comfort is the only thing experienced. I will remain with this company and this sales representative for the remainder of my time on island.

Great services and help from Jeff Mones much mahalos.....My family and I have been to so much dealer and not much help but being and going to Honolulu Volkswagen was a great choice we maid Thanks a lot for our new ride

Excellent experience. Smooth and very easy. I knew what I wanted but was unsure if I wanted a new vehicle. My salesperson Jeff Ramones was awesome and very knowledgable. His enthusiasm was part of why I made the deal.

First time buyer, could of not have a better experience without Brandon And Kyle
Cheeeeeehoooo

I walked in with the intention of leaving the lot with a new car. Brandon made that possible, he went above and beyond to make sure I got everything I wanted and needed. He was knowledgeable as well as equipped to answer all the questions I had.
Thank you so much Brandon, you ve made this experience truly perfect. Buying a new car is a huge commitment and I m glad you re the one that got to help me!

worked with Sage for leasing a Tiguan SEL Premium. Sage was awesome! Highly recommend working with him. Very knowledgable and personable. Helped work out a great deal for everybody!

Took car in for an unexpected service. Paid $540 for $98 worth of parts to be installed and was charged the ambiguous $25 "provisions and materials" charge on top of it all. I understand the cost raping at dealerships but on top of that I received my car with two damaged spots of scratches and clear coat damage. The staff insisted they didn't do it (of course) and they have flawed business processes to ensure there is no way for them to get stuck with being held accountable. Would not recommend using this delearship.

Professional, knowledgeable, courteous, convenient, Great results!

Thank you Honolulu Volkswagen, specially to Jessica in service. She always takes care of my vehicle needs and treats me like family!

Perfect help and service from everyone! Thank you so much! Thanks to Paul very nice guy who helped me with everything step by step thanks man!

Jessica and the rest of the staff excellent service

Always professional. Fast and quality work done on my vehicle. Jessica Balles is always informative and honest about projected costs pertaining to my vehicles maintenance.

Very good experience since the beginning. Brandon reached out regarding my online inquiry. He is very responsive but never pushy. He is very knowledgeable about the inventory when I was communicating through text message with him. During the test drive, he introduced all relevant features of the car and honest about the things that he needs to double check. We ended up getting the car we tested. Great experience overall. Nice amenities while you wait and for kids too. Clean show room and relatively fast when you talk numbers with them. Again, Brandon has been super helpful during this entire process.
We live very close to the Tony Group VW and actually scheduled a test drive there first. But the experience was terrible... I would recommend this one over the Tony one a million times.

I have never been treated so nicely at a car dealership. Thank you Edin for helping me.

Thanks to the two young guys at Volkswagen dealership.
For the customer service that we experience with both of u
So nice of both of you thanks again to you Paul and Brandon for your customer service so easy and faster.

Paul was extremely helpful showing me multiple cars, working around my schedule, taking calls after hours, and even pushing to expedite a service on my Tiguan so I could make a personal appointment. I would recommend Paul to anyone looking to get into a new or used VW.

Bought my Jetta here, car salesmen are the usual pushiness but nice. I know how to negotiate a car! ha ha Service has been very open and honest. My car has been awesome, so I don't have to go i n too often which is the idea!

Excellent experience all around. Staff was very welcoming. Kyle was very upfront and helpful throughout the entire process. The waiting area was comfortable and offered free coffee. I ended up leaving very satisfied with my brand new Jetta.

I have been a customer of Honolulu Volkswagen for about three years or so. I came to Oahu with a 2015 Golf GTI that I was very fond of. Honolulu VW did a good job taking care of the 20K and 30K maintenance and a couple of recall items on the car. Some dealerships throw in random fees to your service charges, and unfortunately my experience with Honolulu Volkswagen wasn't any different. I think it's just part of the business, so be sure you read your quotes before and after your maintenance and question anything that doesn't make sense. Every charge should be able to be fully explained as far as what you are actually paying for. In my case, after some questioning, the random fee was dropped.

The service department also replaced a headlight that had malfunctioned but since it was under warranty, it was of no cost to me. My only complaint was that I waited 8 hours at the dealership because I kept being told that they were almost done fixing it when in reality they weren't. While this was a frustrating experience, it put me in touch with one of their salesmen, Jeremy who helped me pass the time by letting me test drive a used Audi A5 they had sitting on the lot and chatting when he wasn't busy.

It's easy enough to order through their parts department. I've ordered a set of monster mats, a custom dash cover, and 4 new tires from them. However, I had an issue when it became time to install the tires. I was contacted that my tires had arrived and I scheduled an appointment to have them installed. The day of my appointment, I received a voicemail saying that they had realized one of my tires did not match the other three and that I would have to reschedule. It should go without saying that I was frustrated.

It was good that I became aquaintances with Jeremy, because when it came time to find a car more suitable for my growing family, he was able to help. He and another salesman Corey hooked me up with a new Tiguan.

Sales: 5 Stars
Parts: 3 Stars
Service: 3 Stars

Average: 4 Stars (Rounded up)

Worked with EJ to buy a certified pre-owned Jetta and he was great. Very friendly and worked with me and my credit to get the best deal with my trade in. They also made sure my new car was spotless before I left the lot which was amazing.

My experience with Car Sales in the past is similar to a bad dental visit. But Honolulu Volkswagen is the exception. Their no pressure, laid back manner, relaxed me right from the start. Yasmin understood exactly what I wanted and walked me through each step fully. Jeremy answered every question I had and explained leasing vs buying ensuring I fully understood. In the end I got my Jetta, in my color, at the price I wanted. Thank you guys, you'll always be my car family.

Three years ago I leased my first Jetta. I went back, and met with Jeff who basically sat and listened to what I expected this time around and listen is exactly what he did. He didn't try to "sale" me anything but he did present me with best available options. He also didn't come across as being a "pushy salesman," more like a member of my family, like a cousin. Long story short, it's much better when making a deal with "family" rather than a "stranger" who might want to take advantage of you. I had an awesome experience at HVW and will recommend my family and friends to, "Go see cousin Jeff" if they're looking to buy or lease a new car!

Jessica from Honolulu Volkswagen was so helpful with the repair process. She made using my warranty easy. I would recommend their service department to any Volkswagen owner.

Friendly and generally great experience. I didn't imagine myself purchasing a vehicle during the pandemic, however Brandon and Jeff went above and beyond to assist me. The overall experience was more like dealing with ohana! Mahalo team

I had been looking for a car for some time now and I found a 2014 VW Jetta online on the Honolulu VW website that I really liked, so I inquired about it and was almost immediately contacted. We were able to set up an appointment and they helped me with any questions I had about the car. When I was going to the appointment I thought that I would just be looking and not going home that day with a car, because, well, this would be my first time buying a car. When I got there I was literally immediately greeted (like as I pulled up to the front) and helped by Livingston who turned out to be my salesman too. I was nervous but he walked me though everything and was very helpful, answered every question I had and even threw in some floor mats for me (yay). He turned out to be such a good salesman that I ended up going home with the car that same day. Everyone was extremely nice and friendly and I had an amazing experience there. After buying the car I found two bags of beef jerky and a pad in the glove box, absolutely comical. I love my car and so far it's going great. The only thing I hate is that there are roaches in the car (yikes) but that's solvable so I guess it's okay. All in all I'm happy with my car and I'm glad I went with Honolulu VW :)

The whole staff here are AWESOME! Kudos to Brian, Matt, Dylan and Eric for their Outstanding customer service. I came in knowing what car I want to buy from USAA's car buying service. Since they are one of the certified dealership, I scheduled for a test drive loved the car and ended up purchasing it! Overall 5 Start rating and customer satisfaction! They are definitely on the top of my list for my next car purchase in a couple of months. Mahalo Team Honolulu Volkswagen!

- Ben

I love this service center. They explain the service work needed in detail, and are fair and reasonable in their pricing. They always are so good to me-they have a nice waiting area with coffee and TV. Everyone on the staff is very friendly. I highly recommend this location.

Sage helped me with my Golf Sportwagon purchase. Great team. Really awesome about listening to what I actually wanted rather than trying to sell me whatever they were trying to push. Finance team was also wonderful!

Super detailed and personable people at this dealership. Got me a car specific to my wants and needs, not just selling to get cars out of the lot. Would recommend if you are looking for a new or used car. Best service in person and on the phone when answering all my questions before a big purchase. Emma is amazing!! Looking forward to driving my new car.

Alex in sales was a huge help to me. I only bought from this dealership because out of everywhere I went he was by far the most willing to work with me to save me time and with 2 babies that was priceless. Got exactly what I wanted with the least amount of time and work on my end! Thank you so much!

This was our 4th car purchase in Hawaii and this company BY FAR was the best and most helpful and also very respectful of the choice you made wether to buy or not. Loved the fact that there wasn t any pressure, Livingston was a great salesman! Would definitely recommend him!

Went in for recall work. Quick and easy. Mentioned a possible oil leak, within an hour of having the car they had done a complete inspection and called with an update. They kept it overnight for warranty work on the oil leak and called promptly when it was ready.

Very pleased with our experience with Honolulu VW. No pressure sales team that made us feel comfortable and welcome. Emma and Livingston were both extremely helpful in finding the right vehicle for our family. I would definitely recommend this dealership. Thanks again!

Corey was super knowledgeable and easy to talk to. Would deff recommend!

Just bought a 2015 Jetta TDI, and I am extremely satisfied with my purchase. I was helped by a representative named Emma, who provided outstanding service and made the entire buying experience satisfactory. I didn't know much about the vehicle and took over a week to make my decision, but Emma was very patient and educated me with lots of technical knowledge which helped me make my decision. Overall, I am extremely happy with my new vehicle and would definitely recommend others to stop by Honolulu Volkswagen.

Bought a 2015 Volkswagen Passat for only three months ago, and now the ac not working.

Got a great 2016 Chevy Malibu from these guys. Alex was the representative that I worked with, who was awesome. Great service and they worked with me the whole time as far as prices and management goes. I love my car and couldn't be happier.

Livingston helped us and made it SO easy to get a car! Really seemed like he cared for us. Great dealership and salesman

Shayne was very helpful selling me my first used car. He showed me different options and made me feel very confident in my decision. Honolulu Volkswagen is a great dealership!

I brought my car in to have the brake pads looked at, they told me I needed to replace both front and rear brake pads and rotors. I couldn't afford the $1600 price tag, so I just had them replace the front brake pads and rotors. It's a good thing I did that because I took the car into another shop and they showed me that my back brakes were still very good, almost like new. Bottom line, the Honolulu VW service department cannot be trusted, they lied to us about the condition of our car to con us out of another $800. We will never shop at this location nor use their service department again.

The service manager was really friendly and helpful. Replaced my battery, did an oil change, and even completed a recall on my GTI in 3 hours. Awesome!

Excellent service! The service staff is very nice. I worked with Alyssa this time, who is very polite and explains everything well. Also, the island wide shuttle is amazing. The driver, Chris, is very polite and reliable while making you feel safe and taken care of. My car came back beautifully washed and up-to date. I wouldn't want to go anywhere else. Thank you!

man i don't know where to start. well i wish i could give negative stars. i have been trying to deal with some issues for over a year now and have gotten no where. would recommend going to another dealership if you want to purchase a car.

my wife and i bought a certified used car with 3k miles on it in 2017. when purchasing the car we have apparently been lied to on multiple accounts. First while buying the car, the salesman said it was the factory "black edition" and even went as far as to put the key in the door to roll down all the windows and when it didn't work he said "oh sorry that must be for next years model". we also purchased the extended warranty which the finance manager assured us was "what we needed to buy if we didn't want to worry about fixing anything out of pocket for the next few years. ie. the back up camera or radio."

since then tint has peeled off, every control on the steering wheel has gone out (the clock spring they said) all four tires have gone bad (in 20k miles) all of which they said they will not cover under warranty.

everyone of the things they have had an excuse for and we are sick of hearing them.

lets start with the tint. around a year after purchasing the vehicle the tint started to bubble off of the windows. we took it in for service and the they said they wouldn't cover it cause it wasn't factory tint, even though their salesman told us it was. after over a year of investigation, i finally found that the original tints warranty was under Honolulu Volkswagons name and only they could get it replaced for free. in the mean time my wife has been driving around with limited vision with a brand new child, and the tint has yet to be fixed.

next the horn and all of the buttons on the steering wheel have gone out. after charging us $150 to tell us its the clock spring, they tell us the $2k spent on the warranty we paid for so that we "wouldn't have to worry about a thing" wouldn't cover it and we will have to pay another $600 to fix it.

i have been trying to resolve this issue forvmonths with no calls back, finally getting ahold of the finance manager eric 2 weeks ago, who was nice, but ultimately told me it was someone elses problem and has yet to resolve my issue.

if you spent the time to read my rant, do yourself a favor and go somewhere else. these people not only lie to you to get you to purchase a car, but will also take every penny they can milk out of you along the way and never return your calls or emails.

Baught the car from here.The salesman Livingston was friendly and helpful.highly recommended

I had a seamless experience purchasing a used car from this dealership. James Lewis helped me from start to finish and I walked away very satisfied. Would recommend to anyone looking for a Volkswagen or other car.

We really enjoyed our new car buying experience at Honolulu Volkswagen. Salesperson Darien Sato and Eric Mak were super to work with; they were very personable, patient, and transparent. We are enjoying our new car and look forward to a great relationship with this dealer.

Great atmosphere! Livingston and Brandon were amazing and they people there are very knowledgeable and very friendly. Got the deal I wanted on the car I wanted, and was a pleasurable experience. They made sure I was happy and were very communicative. Livingston and Brandon were both on top of my car as it needed some things done before it was ready. They were quick and efficient, and willing to work with my schedule. They even filled my tank up before I drove off the lot! Definitely recommend, and would defiantly go back.

First service at Honolulu Volkswagen? Very poor! Very aggressive sales pitches, did not even rotate tires. Our Jeep Cherokee has only 20,000 miles on it and is in very good condition. The service rep would not take no for an answer when trying to sell us new tires or a brake fluid flush. At 20,000 miles? Waited 45 minutes for a shuttle. We will not return.

Very poor service, although service rep was polite, I never received my car back on the first time when it went in for new tires and a service check. After three days, my car was returned, part of the explanation was that the rep did not know my car was leased by my company. He said because I did not have my original insurance card, they could not give me my safety sticker.However,once I received my original insurance card from my company then he could finish the job in a few minutes. Upon returning the following week for another appointment he now stated needed at least two hours, because their company adheres to state statues unlike Jiffy lube... After 4 hours I finally received my car back... Tried to contact their manager Jason, he never returned my calls or voice mail... Very unfortunate experience....

The whole experience was awesome, from picking out a vehicle to driving off the lot. The whole Volkswagen family truly treated me like I was Ohana.

Eddie, is a great salesman, I told him what I wanted and he was able to accommodate me with what I wanted. Besides I already knew what I wanted and so did Eddie, so there was no problems there.

Thank you again Honolulu Volkswagen for such a smooth experience in buying my Tiguan.

Bought my new 2020 GLI a couple days ago, got a great deal (0% interest for the length of my loan) & was very pleased with the customer service quality of Livingston. He s very knowledgeable about his VW s and he made sure I was comfortable and confident in what i was buying. Usually car buying experiences are long and drawn out- i HATE dealerships but this one is so welcoming. I actually liked being there. There s also a lounge and plenty of refreshments.

The service was great, thank you Jessica you for helping me out!

Jeff Ramones, Clint Sitzes, and staff were very helpful and knowledgeable. Mahalo!

Our sales person was Kyle. I just bought my Chrysler Town and Country today. I found it online on the website. I was able to easily and conveniently set up a test drive. My husband, kids and i arrived at the dealership and Kyle had the van right outfront waiting for me to take it for a drive. After letting him know exactly what i would like to be as far as price he made that happen. I am very satisfied and have gained a new faith in car dealerships. I wasnt at the dealership long before I was driving away with my new fully detailed van!

Livingston was extremely helpful and patient throughout the entire experience. He was extremely understanding when I ran into issues with the bank taking forever to approve my loan and continued to provide excellent service.

I have my car serviced by VW and they have met my expectations -- with friendly customer service, timeliness and clearly outlining issues that need to be addressed.

Thoroughly satisfied with the competence and knowledge of the service department. My service manager (Jessica) actually walked back and forth to the car while it was being worked on to update me on key points. She immediately provided me with a loaner when it was evident that the vehicle would have to stay over night. Good job!

Steven was awesome to work with, very professional and answered all my questions right away. I'd recommend this dealership to any of my friends looking for a new or used vehicle