Haven for Hope Reviews

Bad food who eat water down soup and you no right and they allow drug addicted but no drunk that just stupid

Great donating experience. Could be more organized but don't let that deter you from helping. It's a great place!

These people and agencies do an awesome job helping the homeless people in San Antonio!!! I can't say enough good about them!

Parking can be difficult, but people are friendly and helpful

I work for haven and I use to be a member the program work it gives hope it save my life.

What they do for the homeless is a godsend. The staff is kind and friendly. there are always opportunities to volunteer.

It serves a purpose for those who are looking to help themselves through the service to others

I was referred to the vision care center for my daughter...2 months later finally got an appointment..back in October ..my daughter went through several different test, exams by several different volunteers ...i noticed all the children where going through the exact exam s ...some even crying and scared it reminded me of a camp of horror's. One of the test was supposed to be checking eye pressure in Wich my child jumped back and I seen a little spring like item fall from the tool being used. I thought all was a bit much and never experienced anything like this before getting glasses. We where about to get a pair of glasses then was told a specialist would contact to set an appointment she would have to wait. Since October I have called several times. I left messages, even for the director and still have not received anything. No call no glasses ...I called again today to be transferred to the vision and then my call gets disconnected now. I'm upset of the lack of care for my child, collecting her information for what, and wasting time. It's very disturbing that I don't know what they did with all of her information

An amazing culmination of organizations and resources. This place houses up to 1900 people.

They pretend like they help the homeless but most employees treat people disrespectfully.

Haven 4 Hope helped me a lot when I was there and they can help you too! I went through their mental health program which helped me a lot. Being there is stressful but helpful.

There security stole my phone told me if u report it I'll have drugs planted on me.... Not to mention staff constantly steal degrade ppl....i watched on staff tell a girl to just kill herself wow. They won't let you record anything for a reason but trust me I have anyways. They also now allow sex offenders to be there apparently as there were 2 when I was there. This place is trash the staff are criminal and they foil the public unto thinking they do anything for anybody

This place saved my life & got me back on track with the Christian Dental, V.A., GI Forum & my job back at Toyota. God bless you, The Center for Healthcare Services, ITP & all your staff & services!

Truly not a good place for addicts trying to sober up. Dealers line up outside waiting for prey.

They really care and help the best they can. Thank you Mr. David Taylor

This place is a joke. They don't care about the homeless

Where to begin is the problem Im encountering.. The staff is to show compassion, understanding and patience above all else, which they would be considered worse then the workers at McDonald's during the dinner rush on a cold raining day. Simply the staff has no hospitality or common sense. On a daily they are encountering people who are physiologically unable to interact with society ( as what we would call "normal") with little to no respect. Yet want to be respected? The LSO are just as ignorant. One would think in a position of power and where you are to be considered someone's security, thier vaule of respect is no where to be found. It would be hard for me to associate with such cold hearted people. I would feel like i have degraded myself by allowing to be present while such actions they perform continue.

Helpful to the homeless. A safe place to stay while you get back on your feet

Great place to volunteer. Staff was very helpful. Great organization to help people in need.

UNFORTUNATELY PLACES THAT CARE ALSO MAKE PEOPLE LAZIER. NONETHELESS IS UP TO THE INDIVIDUAL TO BECOME SOMEONE. 5STARS

Just to be flat out honest about the Haven is it's up to you if you wanna change. Life is full of obstacles,but this is the best shelter I've been to and I travel for a living. I'm from Memphis TN an they helped me get a job,find housing an keep you motivated. Christopher,Myra,Ms.Andy,Ms.Shunna,and a host other of staff that works there. God bless everyone that works there.

Haven has changed a lot from 2014. And the food is 100% tastier. Way to go Food Bank!

Fail. Haven for Hope refers you to SAMM Ministries. SAMM ministries tells you "we cannot help you today [M-F] - or you can go to Haven for immediate help". So, after your hour waiting at Haven then going to SAMM, SAMM refers you BACK to Haven where you will wait another hour, now it's lunch, you will be outside, nobody is available beyond one (1) security person whom does have access to inside people yet those persons are not available. Note: if you ride bus make sure you have day pass. This folly of "homeless prevention" is simply a facade of people in semi-governed spaces that IF you see the process through you will be sleeping outside for three nights, POSSIBLY getting a "badge" which obtains entry to the inside when you MIGHT obtain a bed.

Went to talk to people there about oxford house for afterwards if they decide to leave it was great

Not a good place,too many people there,and nowhere to park your car,where you can see it

HAVEN FOR HOPE HELPED ME GET BACK ON MY FEET AND NOW . I GO BACK EVERYDAY TO GAVE BACK . Thank to all thestaff at PCY ,LSO and all the case managers and to all that helped me

I like heaven for hope because it the shelter didn't make me feel alone.

Very motivating place! Makes you grateful for the positive people you have in your life.

I like how Haven for Hope helps families who are homeless & in need of getting back on their feet. I want to be able to help too when I become older.

They say they care, but they don't my reasons for saying this are the following: My daughter had a Dental procedure done getting her wisdom teeth pulled. We have medical documentation to back this up and when it said the dietary she could. Not have hard foods for about 7 days. The residential supervisor Kevin did NOT even read the documents, he just told my wife and daughter. It could not be brought in, that he wouldn't allow it. I then tried to case the family case mgr. Alicia Limon i waited to speak with her at the TC lobby building she never came out. I then tried calling her she never arrived. The receptionist Carol then tried to tell me who to speak to which I did. I already spoke to them that got me nowhere, I DON'T APPRECIATE THE FORM OF TREATMENT. I AM BEING DISPLAYED. When I want to speak to someone i will be allowed to. JUST BECAUSE WE ARE IN A SITUATION LIKE THIS. DOES NOT MEAN FOR YOU TO TREAT PEOPLE LIKE DIRT WHICH YOU DO. WE ARE HUMAN BEINGS AS WELL.. AND SHOULD BE TREATED WITH RESPECT. you offer 3 square meals daily but now your food CAN BE MUCH BETTER. SOME OF YOUR FOOD IS NOT GREAT especially if the PIGEONS WON'T EAT SOME OF IT WHY SHOULD WE. Honestly this place doesn't even deserve one star. Especially after today for the following reasons: i went over to the T.C. Building to schedule enrollment assistance for school for my children, my wife worked a 12 hour graveyard shift when are case worker for family Alicia Limon interrupted my wife sleep. Mrs. Limon then approached me saying ( I've been looking for you and wanted me to sign exit papers). However when my family came here for assistance it was for my family. For housing not to split a family apart. I did not Sign any papers. My opinion is she is judgemental and to set in her ways. You can not get from point A to point B. With her she will NOT listen to you and she won't let you talk. She likes to get in to everyone's personal life. She causes nothing but problems she does NOT help. And the housing Liaison Minerva Rocco will mislead you in Housing assistance we had a organization that was going to assist us for 3 months and Mrs. Rocco told my self and my family not to take it, because the organization Saha was going to help us. However though (due to a Misdemeanor I got they disqualified myself). So because of these 2 people i have menthioned we lost on a sponsor who was going to assist us. So with these two things said in mind. They want to split up families. They get kicks out of it. So think before you get services from this non-profit organization. They DO NOT RELEASE housing Vouchers in a timely basis. They say they want to help but they don't.

Have helped me with a place to stay and medications !!!

Grate staff but some off them not all the treat people like garbage..when they just go there bc they really need help

Its a good place to go to if ur homeless or in need of help!!!

This place steals people's things and say they aren't responsible for lost items when the stuff was stolen and clearly was cuz only the staff has access to the rooms

It feels like a prison to enter and there are a lot of questions I have in regards to when it gets cold do the provide heaters in the common area where they put they cots for the over flow of unfortunate homeless? It was terrible and horrifying to see

It's just a giant homeless shelter. Watch your back. Security could be better.

The food on the members side sometimes isn't cooked thoroughly enough and has caused multiple people to get sick. While i am grateful for the actual bed and to be able to sleep indoors, i think its stupid that those who can't get a job, a.k.a. me because i recieve SSI, they still kick everyone outta the dorms between 8:30 am and 4:30 pm, unless you either pay for a day sleepers pass, or bring in proof that you work at night. They also don't do anything about bullying.

They have programs to help everyone but they pick who they want to help like a popularity contest or something. But let you complain about something they refuse to help or try to get rid of you because they feel you being disrespectful or you exposed them for what they are doing and saying and I heard women gone missing from here and some of the women are found on the train tracks dead! There's a lady name Greta Johnson that works there, looks down on those in need and she very disrespectful and she also doesn't do her job unless her job is being threatened by the boss that's when she try to find every excuse to get someone that's in need thrown back on the streets just to keep her job and they also infested with bed bugs!!!!!

Haven for Hope provides the best services for disadvantaged individuals, and families in the time of economical crisis. Haven for Hope is a thriving community resource aiming for excellence in the way in which they support families facing difficult challenges in life regardless of their needs...My family and I, are forever grateful, for the safe haven that provided us, with hope.

They truly help homeless people out with meals and a place to stay.

This place does so much to help out the homeless community in San Antonio. They offer so many different resources to help people get back on their feet, including dental, optometrist, basic medical care, psychology, and drug and alcohol programs, all free of charge.

This place is fine if you have absolutely no where else to go and don't want to be on the street but some people prefer sleeping on a bench. They provide a mat to put on the ground outside. Pigeons walk all over people while sleeping and when it rains GET OVER IT, they don't care if you sleep in the rain. Not safe, most staff don't care and instigate situations. Most of your time will be spent waiting in a line. Plus the "members" side is filled with sexual predators. Don't go unless you absolutely have no other option. P.S. don't have an over dose or any life threatening event, you will most likely die due to staff not caring about their job... If only there were negative stars.

The effort to house homeless, are commendable. However, the help, usually, themselves, homeless castaways, seem to enjoy shafting newbies, by enforcing Rules, that get new needy people kicked out, ... by the, ... Strong, ... Muscular, ... police security guards, that kick new shelter people out of "Haven for Hope", on the spur of the moment, ... with no regard, for what may await them outside of the shelter, ... on the streets. the "Haven for Hope" shelter is located, in an extremely, ... high Crime neighborhood, .... just 2 blocks, .... from the Bexar County Jail.

Not fun. Most won't take a bath and the not right person well get u. I should know...

Courtyard is horrible but family rooms are nice and there is actually help here

They need more ministry there. More help.they need to know more about Jesus.

Women's Circle of addiction meeting Thursday night's 7pm. A wonderful experience

The purpose of this place is to reduce the amount of money on law enforcement, as per the Bexar County Model. Weather you're the victim of crime and / or domestic violence forced onto the street because you had little means, a drug addict who won't stop and needs a bunk, or a dealer who stays on the street to avoid getting caught you'll be treated largely the same by people here. This place is overflowing because the Police won't do their job, and some of the people here are just as dangerous as they would have been in prison. If you can, avoid this place.

Absolutely wonderful. I would refer anyone to treatment there.

The fact that they accepted all families and they were kind and i was interviewed and hired as a MAP member! Means i carried myself well! Thank you!

Courtyard is uncaring about the mentally ill!got sick at mebers side! Don't go there

I've never lived there, but have visited. It is absolutely horrible how they treat some of these poor people. They treat people like prisoners & a friend of mine who is legally blind has been staying there for about a year & a half. They aren't even trying to get him a place or even bring him inside for a room. He doesn't have a drug or alcohol problem. just a seeing problem & an abuse problem. His caseworker at the Haven treats him like he smells of rottenness, but he keeps himself up pretty good for a homeless man. The people, there, take all his money. Keep your family far from this place.

Just rude. Doesn't really help anyone that needs it. Just depends on who gets there first.

This is a homeless shelter that tries to address the root cause.
There is an emphasis on Occupational Therapy.
The greatest problems deal with the sheer number of homeless.
Staff do deal with issues in an effective and professional manner.

The staff is very helpful and ready to meet every need an individual has to reintegrate into society.