I would like to say that their store is nice. The ...

I would like to say that their store is nice. The people working the floor are polite and friendly. The sales people will work with you and answer any questions you have.
But the people at the service department are not exactly bright. I requested the mount hardware for just a backrest on an 883. They brought out the docking hardware for my model and said this is what you will need. I get home to install it and it is the hardware required for the backrest if you have saddle bags. I believe if your only job is to work the service desk you should have an idea of what inventory you hold and what it goes to.