Harbor-UCLA Medical Center, County of Los Angeles Review

I love it best experience ever..! I didn't even wait one min and i was in a room all the staffs were extremely friendly

Had my son there and my experience was horrible. First when i asked for them to call my husband they told him i was getting diacharged when i was in labor so he missed it. Then they were suppose to start my labor which they said i would have him the next day but when the intern was suppose to insert a ballon then i just heard her say she put double the amount of water so she made me bleed out which caused me to have an emergency c section. The worst part when they took me in for my c section they didn't give me anything they just cut me open if i didn't scream from the pain they might have never put me to sleep.

People friendly hospital and the staff are helpful.

My girlfriend survived getting shot in the eye, the worst thing either of us have ever been through. I don't even know where to start, Hmmm. maybe the nurse putting a blood pressure cuff on my girlfriends I.V. ??? No... how about the fat black security guard hitting on patients while we just needed directions to get to my lady's room... Or could it be that 90% of the staff can't be understood because the don't speak clear English... OH wait here's one for you, how about that we cannot go home for a month because they did not ask if we live in high elevation... They used a gas that cannot go in high elevation in her eye! Frequent confusion, if one doc tells you something, you can be sure another doc will tell the exact opposite. Thank god this incompetent staff was able to save my girlfriends life! I could write a fricking novel on how much I hate this place, but so thankful my Girlfriend is alive.

Patient since 1991 great place to go
Long wait in ER but worth it

WITH A SKULL FRACTURE AND BROKEN LEG LAST NIGHT THEY SAY MY SON ISN'T THERE TODAY AN HE WAS DIS-CHARGED. A HOSPITAL THAT DOESN'T EVEN KNOW WHERE THEIR PATIENTS ARE .....UNBELIEVABLE...THEY DON'T CARE EITHER IT'S MY PROBLEM ACCORDING TO THEM

Thanks to all Doctors nurse and staff who help me....I really like your services...All the people I meet there are kind...

This hospital, I rate it 5 stars because they made me wait from 8pm to next day 10am, my experience in this hospital has been so horrible that it is simply outrageous, I love it! will go again.

This hospital Sucks ! Waited 10 Hours No joke For Some service I could of almost died and they wouldn t care .

Very Long ER waits norm but good care, especially ir only Medical or no insurance

They are dirty, unprofessional, a lot of people die there!

Love the staff! They saved my life 5 years ago. When I was hospitalized for a month.

Wide spread rude staff with poor attitude accross multiple departments from the operator to the clinical staff. Very sad!

I had a great experience, I came to urgent Care about 730 the key is be there first one there, the Dr that seen me was awesome, he was kind and funny, the X-ray tech was sensitive and sweet too, took his time because my arm was broken, there nurses were very kind and just bringing smiles, the Ortho drs we're fast on what they needed to do, but we're sweet, I had to go in surgery, they explained what needed to happen, and you have to remember the Dr are kinda new drs but I trusted them, they are very precised and want it to be perfect, I had a great experience, I'm very thankful for them, thank UCLA harbor for taking care of me the way you did, all staff!

The worst f***king hospital ever. they literally did nothing for my family while she was there. she was involved in a major car accident, had surgery and was in house care for 4 days. she complained of pain the entire time was never given medication to help with the pain. pain management team didnt come until 3 days after she was admitted. never saw her doctor the entire time. nothing was ever communicated to the nurses. she had a neck brece they took it off told her she was cleared then told her she wasnt and put it back on..... every time she pushed the button for the nurse they would take 30 plus mins to show up even when she had to use the restroom. If you dont want to see you loved one crying in pain the entire time their in a hospital when their suppose to be getting treated and have the pain lessened then dont take them here. seriously if there was a 0 star i would give it. we will never come here again.

Right now still waiting. Tenth hr. Did get blood work done and ultrasound. The lady in there didn't change the beets from previous girl. I know since I saw gel on the sheets. That was gross and then she asked me if I still had uterus. S though I would have been sent there!! No insurance so felt compelled to come here. Hope to be seen soon and some idea of what's going on in my belly.

This hospital needs to get their ish together. Communication between entities is poor. Nurses are bias and appear to only be their for a check. My child was brought to this hospital due to being a premie. My child s grandparents were always scrutinized when attempting visit mostly due to one of the nurses having a power issue. Avoid sending your CHILD here, if possible!!

I was referred to Harbor UCLA by Kaiser Perm. For a MRI spine on Aug. 20 at 2:45. I was taken to a waiting room and told to put on a hospital gown and wait for the attendant to return. I waited 45 min. And no one returned. I went out into the hall and saw no one. I knicked in several doors until I found the technician for the MRI machine. The tecnician said the machine was broken and he thought he could fix it in about 10 min . He said I was next. I waited 20 min more (now 4:00) and went back to talk to the technician. He was redoing the test of the patient scheduled before me (the 2:15 patient). Finally at 4:15 he said he was ready for me. He rushed me into the treatment room. And said he would only need 15 min to do the MRI. The machine was very old the tube was tiney and showed signs of wear. He said that it would be noisy and close. He put ear plugs in my ears and gave me an emergency button. I lasted about 60 seconds in the tube before I had a panic attack from all the previous stress and the fear that the machine was defective. I left and went home shaking. The girl who spent 2 hrs. In the treatment room left crying. Do not ever go to Harbor Ucla. I never did see the person who put me in the MRI waiting room again. When I left at 4:30 there was one person at the desk in the lobby.

Stay away. Go to Torrance Memorial or Little Company.

I have been to this ER twice and to the hospital for two other procedures. Yes there is a wait at the ER but you guys.... This is a county hospital, what do you expect? Both times I was here I was brought into triage within the first 10 minutes and then back in to see the doctor within two hours. They put people on priority due to severity of reason (all hospitals do) if you go in for a tooth ache but someone has a back, brain, breathing or bleeding issue.... They will be seen first. This is how emergency rooms work. Of all the staff I have met here only one has been unfriendly (looking at you henriette) everyone else has been compassionate and really listened to me and done everything in their abilities to ensure my health is being taken care of. As a person with only emergency medi-cal insurance, I am forever grateful for harbor-UCLA and their willingness to treat those in need

I had my nose broke last week and spent 14 hours in the waiting room just to have my vitals checked twice.... this place sucks ass!

When you have a baby, especially your first one, your experience should be something you look back on and smile about. My experience when I had my son here was horrible. The nurses and doctor in the delivery room were amazing and so sweet. They made sure I was comfortable and they tried they're best to make it a great experience. But after I had my baby I got moved to some other room next to labor and delivery. And oh my god I've never in my life been so mistreated by nurses before. I was given dirty looks, I hardly was checked on by the nurses, I was ignored when I told them I was in pain and the room I was in was dirty and they were extremely rude to me. I don't understand why. Is it because I'm a 19 year old mom? Is it my race? I don't understand what drove them to be so hateful towards me. I'm a medical student myself, this is no way to treat a patient we have rights, and if you have the audacity to treat people like garbage then maybe you shouldn't be in the medical field. To be a nurse you have to have something called compassion, which these nurses at harbor ucla were definitely lacking.

This was my first time as a patient at this hospital, I really thank the doctors at gynecology for the care and attention I received. The procedure to whole staff at coordinating my surgery. And to the staff to recover special thanks to my nurses, Anna and Jenny really the best attention ever. I can't thank every one enough. May God bless everyone and please continue your great labor on helping your patients. Thank you.

They are the best here I have attended and they are very kind they took but I understand why not Nadamas I am there are many people I give them a 100

8 hours and counting. Got here at 1 pm and still having seen a doctor. There other people coming and going like nothing.

operators suck they all sounds mad horrible customer services as well as the medical records department!!! I don't know how they still work there. harbor needs to hire professional workers who really wants to work and be friendly!!

There's not much to say about this nasty place, if you can change healthcare provider please do it. This place doesn t know about human rights.

This place is digesting.
4 sick people in one room. No wonder people don't get better until heir health!!

This hospital hasn't even upgraded their damn TVs. They still have those TVs with the giant box in the back with limited English channels and one Spanish channel which is 34.

It's a damn hassle to find parking here, because doctors, nurses and the facility doesn't have their own parking lot!!!
I have to arrive an hour before my appnt to find parking.

Next, this hospital lacks in bilingual nurses. They are all Asian nurses. Not to be rude or racist.
They don't have patience to take care patients.

One of them gave my mom a bed pan to use the rest without helping her and then, practically through the wipes at her to clean herself afterwards.

Another nurse started yanking off the heart monitor cords in a rush that she also yanked off my moms IV. !!!!!

I don't understand how this hospital is still running under horrible medical staff and limited resources and horrible parking situation.

I recommend heading over to MKL Community Hospital. This is a great and amazing hospital that I regret not taking my mom to for her fourth emergency situation.

But definitely, consider MLK Community Hospital and you will see and feel the difference in between medical staff and their resources.

horrible hospital waited 10 hours for my broken hand

Horrible horrible degrading i was in there for a wound care i wait to get registered if u know what im talking about you know what it feels like i feel like they dilebritly sit us together to get us sick i had a patient cough all over me the worst part the wound care Evagrio Bencito coughs on my wound ... Please take care of yourselfs be careful what these NP do to you ... Im sure those seats you sit on are bacteria full and full of viruses pathogens dust particles ... I dont think they wipe them down sanitized ... Be safe please ...

Wouldn't recommend this place to anyone. Front desk lady was very rude, very little assistance and when I was seen by the nurse she told me I would probably need to do a blood test and come back in the morning to a clinic...... Hmmmmm I need assistance now! But noooooo, so I got up and left. Never again

From what Ive heard the ER is absolutely terrible. However I DO NOT recommend anyone to have their Primary Doctor in this place. Your appointments would go on for weeks, possibly even months, and when you seriously need to see your doctor they''ll still make u wait a good 3 to 6 weeks. Not a good place if you need to see your doctor in a daily basis

I am on my husband's google account but I have to share my experience. I started going to harborUCLA faithfully when I found out that I was pregnant. It was all good up until I went in to deliver. The doctor that delivered my child had been there the 3 previous days since I was admitted. I truly doubt she got a good 8 hrs of sleep all together within those 3 days and because of that she was not patient with my child and ruptured nerves which caused brachial plexus in one of his arms. I am extremely grateful that it is not severe but I do blame her.

Muyy good service my daughter was born premature and they serve her super well

My uncle Raymundo Bautista morning Staff Nurse RN Tiffany Atienza on Rm. 4W-18C since yesterday morning after his Andiogram one (1) Stent arteries in the heart RN Tiffany is nice and good RN in your Staff Thank u so much Ms Tiffany for taking good care of my uncle while he is under your watch and care.

Emergency service is having to wait all day! I went in with a broken knee I checked into front desk service, the employees there are rude, unfriendly, unprofessional, unhelpful. I got here around 9 am for Emergency I was in very much pain needed asap service. After a few hours if waiting I had to go and ask what's going on am I next? How many people are before me, please help I'm in pain! All the girl said was I will give a note to your doctor and let knew know you are in pain. Around 3 pm they called me in what an Emergency service that is. I would definitely do not recommend this hospital not even to my worse enemy.

I'm in the emergency room since 5:00pm, it's 7:38pm (2 hours and 38 minutes later) and I've not been called to get my pressure even and I'm feeling each time worse and worse (difficulty for breath, back pain, cough, difficulty to walk even a short distance, etc). I'm watching people that is going into medical attention walking normally while people with serious illnesses like me still waiting. I wonder if they know someone inside. I don't recommend this hospital to anyone when we are talking about emergency at all.

Very good service thank you for helping my mom from a heart attack I thank you from my heart

Life threatening emergency this is the place/ no emergency urgent care

Good attention kindness at the moment I have no complaints all excellent

About 600 people went through today. Been here 6hrs. Dont have bed yet. 9+ pain. (Kidney stones). Nice enough people.

Wow! Where do I start. Well here is my experience at our finest so call Harbor UCLA, love the fact that you have TSA gangsters! And then inside the lobby where the patients wait to be seen by our finest doctors and nurses, we mingle with the homeless that come in to lounge and sleep and have picnics at the round tables. But what shocks me is the security staff doesn't do anything to prevent them from coming in and taking the chairs for those who do need it its like they don't care.. 2 fights almost broke out with in the homeless females... I never got seen by any doctor. Very frustrating to see our dollars go down the drain..

Expect a lot but since you are being treated you do all the necessary exams to give a diagnosis.

Worst hospital I have ever been to when it comes to Urgency and Emergency. Waited 12 hours to get a room for my dad.

My family and I took our father to Harbor for he was having serious stomach pains, and that was Tuesday morning at 12:30AM. And we waited in the waiting room with VERY little assistance until up until Wednesday, 10PM, before leaving in obvious frustration! Just under 22 hours! We were constantly being pushed back in line by supposedly more important cases, but even these unfortunate souls waited a full day before anyone bothered to deal with their more serious injuries, including a head injury and a heart attack victim! In addition to our wait, my family were treated no better, if not worse, than the violent, handcuffed criminals and more 'unhinged' homeless being admitted to the emergency room by the majority of nurses! I'm guessing if you're some dangerous villain or pose a threat, these same nurses will treat you with human-like care and respectful courtesy. But if you're a fairly normal, well behaved person(s), forget it anything even resembling such! There were some good staff members who checked up on us, but they were very far and equally few in between, whose own positive actions were quickly and directly undermined and deliberately so by the aforementioned 'bad employees'. After being told we were going to wait another 12-or-more hours, we abandoned Harbor, and my mother even outright insulted the most offending of the ill tempered nurses is clear English and quite bluntly before we left - the reaction of total bewildered shock on all the nurses and clerks all showed on their faces to the remark was quite telling.

They psych department treats patients inhumanely and withholds life sustaining medication from patients. Be your loved ones advocate if they are ever held at Exodus.

Long wait times.
Nurses try their best

Very bad I am here with my husband from 7pm yesterday and today is 133pm and he has not seen a doctor worsened in this time of sitting in a chair they do not say anything to us since they are now more than 17 hours here waiting for a diagnosis A help and you're still given Motrin for the pain :(

The person in the front desk of otolaryngology was the rudest ever he talked to everyone with a rude tone even answering the phone. I mean if he didn't want to work there why was he working there.

Amazing hospital !!! So thankful for these nurses and doctors showing care for their patients. Truly thankful my mom was getting complications from COVID so I took her and they had her blood work in two hours briefing me on how she was showing genuine care. Three days later she s sent home feeling great with prescribed medication and oxygen. Thank you medical staff for your amazing hard work And my mom Cristina thanks you. Kathleen is a nurse there taking care of my mom and she did fantastic along with the other doctors. Thank you UCLA Harbor Hospital :)!

I m here with my wife because we re expecting and at first it was okay but as we stayed longer... the nurses would forget about you. We pushed the help button because my wife had to go to the restroom and they completely forgot about her. Not only that, we re allowed to bring 2 guest into the room. So I had my mom and my mother in law here but they said that I count as a guest!!!?!! Was I supposed to leave my pregnant wife just because I counted as a guest. I was really upset in the waiting room when I was just imagining my baby coming. Sorry for the long review but this hospital is not the best or ever will be.

Great county hospital for all. Everybody gets medical care w/o ability to pay. Level 1 trauma and all sub specialties are available. Since it's a teaching hospital patients will be seen by many doctors and team of physicians and hence decreasing any chance of errors. I would highly recommend this county facility.

Very poor service especially the Emergency room help! I just called to get ahold of a family member and the lady on the phone sounded annoyed and unbothered to help like she just woke up . Never will I ever want this hospital to be my primary . The service there is HORRIBLE !!!!

The doctors and nurses are great. The inept staff at the information desk should be fired. They don't care about the family members of the patients. They act as if you are bothering them if they have to answer a question. Very unprofessional. Way to go Harbor General.

Great docs and staff. The wait could be long sometimes

Worst hospital I have ever been to. Every single staff member has an attitude and get an attitude if u ask them more than 1 question. The worst staff and wait times I have ever seen. They will also be very likely to forget about you and you have to remind them that you are still there.

My children are Harbor Babies and they are going to do five with the one who will be born in November, the oldest is 21 years old and still continues to be cared for in this Hospital. from a three week coma .. God say this Hospital and those who work here..especially the NICU nurses

Good hospital and the nurses/doctors are very kind and we didn t have any problems here people here actually care about the patient Also I see many negative comments about this place and honestly this hospital is better than Gardena Memorial Hospital

I really liked the hospital the service I received in the kidney transplant area all their team treated me excellent

Place has good sides and bad sides, but always expect to be here for a hours atleast, some nurses are rude and some are nice, just don't expect a fast and quick apppintment

The hospital in general is very good all the staff very friendly, my nephew or was 3 weeks first in the glass building later in the psychiatric area where they helped him a lot with his illness although I think he was discharged very soon for the problem That he had and we returned him to the emergency the next day, I wish they would leave him there but unfortunately there was no place available because where he was transferred is a horrible place.

Certain I would get better service and be seen faster at a veterinarian hospital. The nurse at the front desk was so curt... basically told me my wait time was not long enough compared to other patients who had been waiting for 10+ hours!!!
First, what does my wait time and medical issue have to do with theirs? Second, doesn t that in some way violate patient privacy? As my head continued to spin from being ill all I could do was burst into laughter.
The system is broken. Folks just don t care. I cry for people that are in more pain than me. Everyone (patients and staff) deserves better...

The doctors and nurses here are very friendly and knowledgeable. However, my uncle ended up passing away after he had been told that he would make it. (He had squamous cell carcinoma on his cheek) Not the hospitals fault, just life. It is a horrible thing to see someone you love so much suffer and have to die this way. Fortunately, he died at home and not alone in the hospital like so many others do. Overall, I do believe the doctors, medical students, and staff did the best they could.

Terrib
Terrible experience.. After 7/hours of waiting in the lobby.. I left.. People throwing up on the floor. I'd your really sick...don't. Come here.

This hospital is horrible on accommodating families of patients in icu i would never recommend this place... my son was in icu and i stayed over night and all they can offer was basic chair for me to sit in all night

i am very happy with excellent service here highly recomemded

This hospital need be shut down I call medical records tell them that my mother elnora L wells never patient at harbor ucla medical center the person spoke to very rude to find out that help false doctor keep put out lie.because when she go to office them look on computer find record that my mother was patient at harbor ucla medical for mental service them lie by mother case mother don't have any mental problem them is lie teeth because I find out that have 2 women use my mother ID that why would speak to me about my mother elnora l wells because lie to san Gabriel valley hospital try had my mother. In senior mental watd have a lawyer give up me and my mother them mad about whole case because that doctor told my lawyer about what send harbor ucla medical from with other names on medical file wrong names

Great with delivering babies but terrible with hospitality when it comes to listening about food. They don t care about the father or the other kids just the newborn and mommy. As far as they re concerned anyone other than the mom and baby can take care of themselves. Ask for food and get brought the wrong food.

8/29/14 I called to obtain information regarding my brother. The lady answering my call was professional and compassionate. I am aware that I must come with patience as there may be a lenghty wait time. I am prepared to be patient and wait with my brother who is a very special person.

If you ever need to call there for information, don't bother! They don't answer the phone!

Literally, there is 3 patients in the ER department and all of us are wondering where the heck the doctor is and all the nurses are sitting around having fun with one another, and when we ask for help, they ignore us. Been here for over 6 hours, over an hour ago they said I was going home with a prescription. I'm literally sitting and waiting for one stupid prescription and none of the "attending" staff are doing anything!
Also, be careful, ALWAYS ASK WHAT MEDICINE THEY ARE GIVING YOU, I was prescribed medication I'm severely allergic to, and that information is in the system, so they knew about it.

The truth is not even a star deserves this hospital, take my wife because she was pregnant and sick with influenza. We last 6 HOURS !! And they never attended her, it is a great injustice that a human being can wait so long for a doctor to see her. The people who work here are extremely disorganized and have nothing of the manners or professionalism in the way they treat patients.
Better recommend going to torrance memorial or Kaiser than this hospital crap.

Such a great hospital. Yes the wait is long it's a County facility! Excellent Dr and nurses

This hospital has the worst administrative staff in the region by far. I have had two family member have the misfortunate of having to have major surgeries at this hospital and each and every time, I am rudely spoken, to transferred to some random department or told that they can find someone or help me or direct me to a person who could help me find that person. These people act like they are flipping burgers or renting out some flea bag motel, I'm not complaining about my order here, I'm simply looking for information on a person who has been in your hospital for several hours or days, the least you can do, as the person who is getting paid to obviously answer the call is be polite!

A place where they really care !!! And also like to add they and GOD saved my life !!

An addition to my previous rating: one more area the doctors or staff need to focus on would be detailed care instructions on how to take care of certain surgical proceedures as I wasn't informed and as a result suffered consequences, however I could have made a call & asked but due to unfortunate circumstances had to jeapordize my injury as well as the healing process of it. But just some additional factors to take into consideration.

Terrible service at the ER 11hrs waiting for my husband to be seen he is in pain with knee swollen and infection,

I swear the Emergency Area is the worst here. You can be here for more than 5 hours and they will not care to even see you. The wait is way too long!

Today I believe they're celebrating safety Awareness Day showing demonstrations aiding an emergency care you don't have to be a professional it's so you can help someone and needs

Professional, caring doctors and support staff cared for me during my stay. They went above and beyond to facilitate my every need and request, making sure I received proper medical attention and placement after my discharge even though I had no expensive insurance.