Rohit Patel

Review of Gwinnett Place Honda

My family and I have purchased over 5 vehicles fro...

My family and I have purchased over 5 vehicles from this dealership and besides the normal back and fourth on price we never had any issues, in fact we have referred many people. For the most parts its been our go to store for service and purchases. This past weekend we went to purchase our 6th car, a 2016 Honda accord and it was the worst experiences we have ever had. The price was fine, it was the normal back and fourth. But the constant NO, pushing tactic, lies and disrespect that we received caused us to never purchase another vehicle from this dealer. The manager disrespected my mother. Another manager and sales person went back on their word to provide "in writing" promised items for the vehicle. When we were brought into finance office the finance officer refused to add it to the we owe, forcing us to purchase without the promised item. There was a "Gwinnett Place Honda" sticker on the back of the car that the "manager" refused to remove, even though they have removed it on all of our previous cars. The finance officer would not give us the interest rate that we knew we qualified for. We are going to end up refinancing the vehicle with our lender, so whatever money they were trying to make will be lost anyways. (an extra step I now have to take). The car was sold as a "certified" vehicle and since I purchased it I have had to take the car, to a different dealership, to have items repaired. When your purchasing a certified car the last thing you should be concerned about is having the vehicle repaired. The only reason I am "okay" with the 1 star rating ( i know I cant give 0) is because Jovan is a respectful person. I leave it to him to fulfill the promised item the dealership owes us. I DO NOT recommend any one purchase a vehicle from this dealership. If the dealership would like to contact me, I would like to address my concerns and see if they make it right. If so, I will update the review.