I had a good experience with this store. Nick Heppner was really nice and respectful and took his time to help us find the right mattress. He also made sure we were happy with our purchase and he was super understanding with our budget and needs. I'd highly recommend him!
Horrible customer service, was placed on hold for over 10 minutes and was told they were too busy to take my call.
Great selection to choose from. My sale person was very helpful. Definitely will go back.
Once again we visited gustafson's and had Dana for our sales person she always does an awesome job cannot beat the quality and price friendliness and knowledge
Excellent service. VERY HELPFUL staff!! Amazing showrooms, we were treated like royalty! All this happened on November2, 2019.
Horrible customer service. Sent me to the wrong store. Then i sat in the pick up area for 35 minutes while 4 employees stood around another car watching another strap a bed. Ridiculous, i will never go here again.
Really enjoyed our visit to Gustafson's! The staff is really knowledgeable about their large selection of furniture. We traveled an hour to the store after looking in other stores in our area. We felt at home here and made our selection before leaving the store. Definitely will be a returning customer.
Gustafson's delivers on their customer service.We got we Mitch and he did a phenomenal job and helped so much. We got great deals and they made buying so easy. I would 100/10 recommend to anyone looking to buy another. Love this place I couldnt say it enough how good the service was and how good Mitch was. We tried other stores but some of the other stores mattress were dirty and didnt have as good as a selection. Would buy from here again any day.
Great selection. Love to go into a store with excellent, personable sales staff.
They seemed decent, but the quality of the stuff I bought seemed lacking
Good place to get furniture, good prices and quality,hard to beat
Quick delivery. Easy access to docks & nice warehouse employees.
Said stuff was on sale looked like same prices as last year.
Three weeks into getting our mattress it is already showing wear. Very disappointed. Sales people horrible. Will never shop again and will not recommend.
Friendly and helpful. Got a good deal on a mattress set on Riverside.
Sales lady Pam is awesome! Really enjoy talking to her when we go in. Also Kim, a manager, is awesome. Had a few issues with an Ashley dining set I bought and she has always went above and beyond to take care of us and make sure we are happy! Great place to shop and love their deals!
The staff here was great! Very helpful and patient. The salesperson stuck with me for over 3 hours and never seemed rushed or irritated. I would highly recommend this place!
Good experience. Salesman was very friendly and helpful
Nice furniture selection. Terrible service department.
The lady who waited on us treated us like we were the only customer there.
Nice to go to a furniture store and not a warehouse. Mitch was awesome and very pleasent and helped me get the right mattress for my budget. Store well laid out with a nice variety. My only suggestion is to display the most inexpensive items the same as the top of the line as all customers should have the best experience.
The general manager helped me to choose a mattress and for once I didn't feel pressured. He was very helpful and understood that I wasn't buying today
Too expensive...false ads went for recliner on sale and not a one in the store for the sale price. Since I didn't have enough $$$ the salesman ignored me.
This is a really nice furniture store with helpful, no pressure staff. We have bought from them a couple of times. Respectful and pleasant delivery personnel. The second purchase was a chair and a half with a second piece at 1/2 price, we chose a coffee table. Very good experience. Salesperson Cheryl ~ very pleasant to work with.
So over priced for furniture that isn't even comfortable
We love the new sectional we bought from Gustafson's! Dana was more than a pleasure to work with. She was super friendly, informative and accommodating! We have always had stellar furniture purchasing experiences at Gustafson's and Dana made it even that much more enjoyable. The delivery guys were great too! They were on time, friendly, and professional. They even showed us how to put it together and take it apart for cleaning and moving as well. Overall great experience and highly recommend!
great place reasonably priced furniture go see Mitch he is awesome and ready to help you out
I am not happy with my last purchase. I ask for a new soft bed but we tried one and way to hard. Traded in for a softer one but still way too hard. Unable to trade anymore. I have this for a few months and yet to sleep all night in it. I have been happy with all the other items I have purchased. Now I sleep on the recliner or couch. My mistake cannot afford another one at this time.
Nice store, helpful staff. Disappointed with the selection, didn't seem to have a strategic layout. Prices were high but they were willing to match area competition.
The sales associate was very helpful, the place is huge with great deals.
Make sure you talk to Jen if your looking for some new furniture! Shes great!
Great affordable selection of furniture! We found the perfect sectional for our home at a great price. Dana was helpful, informative and allowed us to shop around freely yet was available when we had a question! Nice to support local business and get world-class service. We picked up our purchase and the staff made that such an easy experience!
Great store!! First time customer and I plan to come back, great selection!
Been messing around with service dept for 7 months still no progress don t think they really care about problems once u pay been getting runaround. Will never purchase another thing there have purchased a lot before but they won t stand behind their products or seem to care avoid this place especially Ashley products
Have a warranty issue they said someone from warranty department would contact me within 48 hours well haven't heard nothing back after 4 days
**UPDATE** Within a week I spoke to a manager named Mitchell about my experience. The store apologized profusely and gave me a great deal on the items I was originally going to purchase. The atmosphere in the store was different and the rest of the staff was more helpful which leads me to believe the management took my concerns seriously.
**Original EXPERIENCE: I was completely ignored. Even when I looked at the sales people they turned away. No one acknowledged me or even said hello. The store was not busy. When I went to the desk to ask for help every person the receptionist asked said they were "too busy" and walked away. (If they had customers I did not see them) The worst part was when my 8 year old who was with me said hi to one of the sales people he deliberately turned his head and did not respond. I had planned to make a large purchase today but now I will spend the week looking at other stores in the area.
I visited Gustafson's with a friend in search of a living room set and she found some things that she liked and wanted to purchase some tables. Our sales associate Ryan was very rude and didn't want to work with us at all and got angry when we asked if he could do any better. He made rude comments including basically saying we couldn't afford the tables. If I ever come back to this store I will not work with Ryan again!
So far The customer service is very good. I didn't buy anything yet but the assistance is top-notch.
I can't believe the deal I received on a mix and match set. From the commercials it said the mix and match sets start at $99, which at first I thought it was just a marketing scheme to get people into the store, but they hold true to their advertisement and they don't have one or two mix-match sets but at least 50 on display! Overall, great store and selection will definitely return in the future.
I ended up at Gustafson s after cancelling my order with Ashley furniture, and my only regret was not coming here in the first place! The manager, Lori, was AMAZING to work with and such a big help. Our mattress, bed frame, headboard etc. and our sectional couch were delivered within ONE WEEK. We are still waiting on a few other pieces that we ordered but we couldn t be more happy with what we ve received so far! If you re trying to decide where to buy your furniture, this is your place! Thank you Lori!!!
We worked with Mark in the mattress department. Very patient and knowledgeable.
Avoid Ashley stuff couch 5 weeks old and coushions look like 2yearsold padding mushy
And don t spring back.
We always find exactly what we want here and the customer service is top notch. The last two times we shopped there, once for a bed and the other for living room furniture, we had the pleasure of working with Brandon. I can be very indecisive, but Brandon's knowledge makes the narrowing down and decision process very easy. I cannot recommend this store and Brandon enough.
The sales lady made sure we got exactly what we needed.
Pam was a amazing sales lady that made my day. I just came to price check and just chatting with her and while walking around. I end up finding something that I wanted and needed to buy. Thanks Pam for making my day amazing! You all have a great employee and person on your team in Rockford.
Dana was outstanding! Very professional and she found us a great deal! Ran out of room or I would have bought more furniture. Thank you Dana :-)
Top of the line boot leg stuff around. It looks nice but its cheap n dont last. They look out for tgeir employees tho with the coffee bar or maybe they dont and its for the costumers only. Idk some a tge people in there appear to be nice but who really knows?
We had a wonderful experience at Gustafson s with Mitch providing us with just the right amount of help we needed and not making us feel overwhelmed with his presence. Our experience was so great that after doing some research about the dining room set we wanted to purchase I called Mitch back to give Gustafson s the opportunity to price match and they were happy to accommodate me without making me come back into the store which I really appreciated. We will definitely be using Gustafson s for our future furniture needs. So THANK YOU for doing your job just perfect you made our furniture shopping experience fantastic.
Mitch J was great. Gave us a great deal. We will be back.
We ordered 2 couches on January 1, 2018. We were told the couches would be delivered within 6 weeks, and likely before due to how many were already in the warehouse (over 200 as told by our sales rep). Today is April 4th and our last couch was just delivered. Throughout those 3 months we experienced horrible customer service, terrible communication, and even worse follow-up. We asked multiple times for someone in management or upper management to call us to discuss the delay in delivery date and we always had to keep calling back in order to get anyone on the phone. We paid in full at the time of sale and only after the last couch was delivered did someone from upper management (Jamie) call us, at which time she was unhelpful and unsympathetic. We strongly feel we were taken advantage of because we paid in full, so Gustafson s was not concerned with handling us as important customers because they already had our money. This post is not to complain about a delay in delivery time it is to make people aware of their horrendous customer service. We were referred to this store by a long time customer of Gustafson s and neither of us will do business with them again.
David,
Thank you for replying. I believe it is expectation that furniture gets delivered in perfect condition especially when it costs someone over $5000 and they paid you in full for it 3 months prior. The issue was that this furniture came way past its expected delivery date and we as the customer had to be the one to continuously follow-up to see what was going on each week. We called multiple times before we could ever get someone to call us back and even when we finally got someone on the phone there was no clear communication as to what the delivery date would be or where the couch was. Over the last month of waiting for the final piece of furniture we asked for an Executive team member to call us and this did not happen until after the last piece of furniture arrived so she could conveniently reiterate that now we had our furniture so everything should be fine. The waived out of town delivery fee you speak of was sold to us before we made our purchase by your sales rep as she knew how hesitant we were to even want to wait 4-6 weeks for our furniture. In the end we waited 14 weeks for our furniture, experienced very poor communication and never once were offered anything to make of for this large inconvenience.
Went in to look around. Big store but they are closing this location down this year so there wasn't as much selection. Prices are higher than I was looking for but you are paying for quality. Nice sales people but I was not looking to buy, yet felt immediately pressured to. That is why I took off a star. Otherwise this place is amazing with a rotating selection and normally tons of options to choose from.
Nice store, friendly help! Nice selection. Wide range of prices. Check out the back room for lower mattress cheaper selection
Very friendly staff. Lots of selection. Good merchandise.
I walked in today explaining I need to buy a mattress for a needy family. It took me back to a clearance area get me a really good mattress box spring and bed frame thank you for your help gustafson's
We bought a Tempur-Pedic mattress and 2 couches recently. Ricky was our salesman and he went above and beyond helping us to choose the right mattress. He also found the couches we were looking for and ordered them for us at a price that was way better than if we had bought them down the street. I recommend checking out Gustafson s if your looking for new furniture.
I live in a retirement community. We went looking for the $99.00 specials. On TV looks like hundreds to choose from. They had ONE set! One. Very disappointed.
Good variety and prices for furniture. We have purchased several items over the years.
Purchased a recliner here recently. It just came in. It's too soon to comment on the durability of the furniture, but it seems fine for now. Opted to pick up the chair with a friend and his truck. Was a bit nonplussed when it took over a half hour to get someone to help back at the loading dock, mostly because my friend with the truck had somewhere else to be. But overall, I was pleased with the no pressure sales process, and the furniture came in on order faster than I'd expected.
Very helpful staff. They really made us feel right at home. They helped us pick out exactly what we wanted and were very patient with us. You don't get this kind of service at big chain furniture stores.
Good selection, staff is friendly. But found the same stuff at a lower price else where. Plus delivery prices were high for us.
We found a set we loved from here but we told the sales man Mitch we needed to go to one more store. He gave us his card and told us to take photos of prices and sets we liked at the other store and to return to see what he could do. We returned with a photo and price of a different set at the other store but we still liked Gustafsons set better. He ended up selling us the set we liked better, that was much higher in price, for the price of the other stores not so great set. We had a great experience here and I didn't even have to haggle hard like at other stores. Mitch is awesome and overall a great personality to talk to throughout the buying process.
Fran knows what she is doing. She helped complete my living room with her interior decorating knowledge. She was not pushy at all and helped me find exactly what I wanted within my price range she made me feel like family. I highly recommend her!
Johnny Heiting did a good job ,and did not pressure us to buy like other stores
Always great products and customer service. Won't buy beds or couches anywhere else.
We bought a Mattress, with the help of a very good Saleslady named Kris Anastase. She took plenty of time with us to make sure we would be happy with our Purchase. Can't wait to get the New Bed soon
We worked with Kim and she was so helpful!!! I'd go back to her for any future needs. Delivery came on time and the delivery guys were just as great, adding to our positive experience with Gustafsons.
We were greeted at the door. The sales representative showed us furniture that was to our liking. We were explaining all our options for purchase. When the furniture was delivered, the delivery guys were very professional. They put everything where we wanted it and even helped me lay area rugs. We will definitely be returning in the future to purchase items again.
About 10 months ago, my wife and I purchased a new higher end Simmons king size memory foam mattress from Gustafson. We were pleased for many months until recently. We noticed that the memory foam that supported our bodies was breaking down and causing large body indentations which ultimately expressed discomfort and back pain. Last Saturday we made a visit to Gustafson to discuss our issue with the mattress. We met with Jamie (store manager) who demonstrated a very high degree of professionalism listening to our concerns with deep interest. With no time wasted, she directed us to meet with her mattress expert Greg Brooks. She then approved a complete even exchange with another high end mattress from another manufacturer. The only charge incurred was a delivery & pick up fee. We can see why this company has had such a stellar record of customer satisfaction for so many years. Thank you Jamie and Greg! You are exceptional examples of personal integrity and professionalism!! We will definitely return as other needs may arise. Ken & Shelley Ring
Sadly I went there looking for a mattress for a spare bedroom and their selection of their mismatched mattresses was less than impressive. This really upset a because they always have advertisements on television about how they sell these mismatched bedroom sets and their selection sucked!
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