Guarantee Trust Life Insurance Reviews

Awesome, except can't tell which direction to turn when sitting still!

GTL has been a great company to work with over the years. Demetri is an excellent source of information and always available to help.

Have been paying for a policy for months and debited from my account. They send me a bill for the last 2 months they already deducted from my account and tell me my new policy number, with no contact information on this bill and it is signed Sincerely Accounting Department. I then google and get their phone number and they are closed at noon on Friday's. What a joke for a insurance company!

So far we hv had no complaints..We hv not bn in hospital until today. So I assume will know more later on after my husband is released from the hospital. So far, so good!!

I would give them 0 stars if I could. This policy is for outpatient surgery and they just keep saying they need more info, they didn't need more info to take my money, they are good at that , but not good at paying claims. This is a bad insurance, do yourself a favor and stay away from them.

Had a positive experience concerning customer service. Answered my questions and was very professional and helpful.

Nothing but a good experience - friendly and patient

This company has horrible customer service. We have been paying for their accident insurance for 9 years. In that time, I have submitted 4 claims, of which they paid 1. Each time you call for the status, they say they need you to send it again, they say they'll call you back. They never call back. I added my daughter in 2012, now they claim she isn't on the policy and refuse to pay for stitches she received in her lip from a fall. I have been sent to collections on account of this company refusing to pay the claims I submit, then I have been forced to pay the doctors before it actually hits my credit report.

Stay away from this company! They will not pay your claims, and ignore your requests!

Worst company ever. They don't return calls and they don't pay like they say. Don't get this insurance you'll be paying for nothing!!

I am very much satisfied with the customer service support.

I ve represented dozens of companies since I started in the insurance business in 1993, and the client service model at Guarantee Trust Life is second to none. My family is covered by their incredible Precision Care cancer plan, and yours should be too! GTL is a family owned company, and they ve always made us feel like part of their family. Gary Everhart Jr., NC

Sent claim in 4 times before paying-raised their rate after paying in for awhile-showed list of people in neighbor that purchased their policy-misleading and make sure if you get the policy that you will die before 85 or it is all gone. Spend your money on vacation and enjoy life. Then, when you cancel, no personal contact, just letter telling you policy end date. ******* It was a month ago I posted the above statement. I was contacted and informed they no longer use that the company that sold me the policy. I don't know the details but it makes me think they knew there might be a problem and fixed their side but did not try to help us. I wish they had a minus star for them. No, I do not recommend this company.

Our son took out a policy recently but constantly gets incorrect spelled name and email address. His home address has been wrong too. Customer service finally got his policy to him by mail but his legal name and email are incorrect. VERY poor customer service!!!! We have advised him not to sign anything until ALL info is correct on his policy!

I have had a gap policy in place to help pay my deductible on my health insurance since November 2016. It covers myself and 3 kids, paid through employer payroll. I have had several Dr's office send me bills where GTL paid nothing. In fact, GTL has NEVER paid a single claim submitted!
Im now being threatened with collections from several providers. I'd like to know just where my premiums go exactly.

If you are in a strick budget and need some insurance for cancer heart stroke this could be what you are looking for.

My wife Anita is the insured party and I am her husband and Power of Attorney.Choosing this company was the best thing we could do with my wife's medical condition. Customer service is always helpful and the website is so easy to navigate. Claims are reviewed in a timely manner and there is NEVER a problem with any issue.

HORRIBLE company!! Lies about losing paperwork. Does everything to steal your money. Would NEVER recommend this company to anyone!!

After both of my surgeries, I sent in claims that were paid out quickly. Forms were easy to fill out. I m glad that I signed up for Guarantee Trust Life Insurance Co.

I couldn't be any more satisfied with your service and consideration.

Guarantee Trust Life Insurance Company is reliable, responsible, dependable, and trustworthy.

This place deserves 0 stars! I have never been so disrespected in my life! I called to cancel my insurance the day after I got it. I was belittled by Robert (If that is his real name). I asked to speak to a manager and got the same treatment. One said I was a joke.

The person I set it up with was named Josh (for all I know it could've been him because he told me the number was his direct line)

All the extra lip I got was uncalled for. Perhaps they need to be trained better?? Idk but customer service SUCKED.

Whoever is trying to do business with this company...DON'T! they sound like a bunch of entitled brats not REALLY trying to help anybody.

Agents apparently lie to get your business (although I believe it just the company practice)!! When we took out a cancer policy almost 6 years ago we were told that the premium rate would be locked in and would never change. We have never had a single claim on our policy yet we got a letter in the mail that our premium rate would be increasing. I called customer service to question it and was told that unfortunately our policy is subject to rate increases so they weren't sure why the agent told us it wasn't. However, I do not believe this is just a result of the agent supposedly lying. I know others who have taken the same policy through different agents and they were told the same thing up front. Needless to say I wouldn't recommend this company to anyone and will be moving my policy to a more trustworthy company.

GTL's product's are substantially better than their competitors however where they may stand out most is their support and service specifically Demetri Simos. I've been in the business 12 years and I have never dealt with a carrier rep who was more invested in his company, willing to go above and beyond and do absolutely anything for his agents & agencies and genuinely cares. GTL continues to be our "Go To" carrier as they have always been steady and consistent with their rates and products and we have always been able to assure our agents they are doing business with a good reputable & stable company. Highly recommended!

GTL is a valued business partner. They are responsive to service needs and engaged with those they work with. Their products are competitively priced and provide meaningful benefits. I look forward to a building on our long relationship.

I have been waiting a long time to se I f want info from places that had nothing to do with my claim.this is taking an extremely long time.

If the insurance pays as easily as they've told me, I'll be very happy with my choice!

I love this company! They are always very easy to get in touch with and every time I have called the reps are always so helpful. Its refreshing dealing with a company that values their customers and prides themselves on customer service.

I have had my sons policy through them for over 17 years. It is now terminated because of an oversight. I have been trying to reach by phone by email and have not yet received an email back or a phone call back. UNBELIEVABLE!!!!!!!!!!!!!!! Very dissatisfied!!!

GTL has a great support team. One of the easiest companies to deal with that work in the senior market.

GTL has been one our most important carrier partners for many years. From their products to their people they are first class!!

I called about a question on my bill and my call was picked up by a delightful human being without having to go through a long series of robot questions. She then put me through to the appropriate customer rep, Alana who was very pleasant and helpful and my questions were all answered in a speedy efficient manner.

My brother passed away sept 7, 2016. I submitted the paper work within 48 hours. I was working with a third party at the funeral home. Which took 3 weeks before the third party submitted information to this company. Finally , after 3 weeks no death certificated had arrived , I just send my death certificate because it was taking so long for there third party submitted there information . GTL finally rec d/c and supposedly process everything on Oct 11 sent out on 12 to me an c third party. Well, I spoke to the third party thy rec theirs on the 18 also, let me not forget thy r located n Colorado . I'm n Chicago still waiting??? Y. Everyone give a date every time u talk to them nobody give correct info BC careful that all I can say

Very responsive. They answer all of your questions.

Very helpful was trying to find out info to see who they were and what did my granny have with them. She was helpful..didn't disclose any personal any info but I got what I needed to get in touch with the right parties.

I had a policy for three years apparently. I didn't even know my policy number and they did not communicate anything with me since one email a couple years ago. It was a waste of money from my account every month.

I work with GTL on the Agency level as well as direct to consumer. They are solid professionals that offer a much needed product. I utilize them as my primary carrier for health related products, and look forward to our continued partnership..

Great service. I filed my first claim in March of this year for surgery that I had in 2016. In April I was paid. No hassle. Thank you for doing what you promised.

Our agency has been selling GTL Hospital Indemnity and Cancer policies for over five years. We haven't had one complaint from our policyholders about the service they receive. Thanks GTL for this fantastic partnership!

Our team has been working with GTL for several years now. Their products have continually been top notch with great service.

My wife and I have each had GTL Medigap policies for many years, at least 10, and have not had a single problem. The payments to our providers for 5 serious surgeries and many office visits have always been accurate with no complaints. Over the years there have been increases in premiums but infrequently and in line with Medicare. We very highly recommend GTL and wish it were still available for our friends here in Vermont.

Years of paying for service. Finally had our first claim, but no reimbursement. Scam.

We have been policy holders for many years and have always been impressed with the excellent service we receive.

I have sent the detailed information to the Guarantee Trust Life from the hospital for the surgery that I had at Duke Hospital and was told it does not covered by a letter from Guarantee Trust Life. I spoke with Stephanie at Guarantee in advance to let her know and the details show surgery but denied. I repeatedly gave my policy number and still denied. I also had surgery at Mercy Atrrium hospital on March 30 and went through the same thing and then was told the case closed with multiple denials for the surgeries I have endured and there has been 3 with different responses from different representatives. All information was given as required but pettiness does not account when details are provided from hospitals due to patient disability. Using a third party for information from PCP is against HIPPA policy.

I never even signed up with this company for insurance they just threw it in when I was getting my health insurance and for almost a year I've been paying 62 a month. Fraud company.