Have been paying for a policy for months and debit...

Have been paying for a policy for months and debited from my account. They send me a bill for the last 2 months they already deducted from my account and tell me my new policy number, with no contact information on this bill and it is signed Sincerely Accounting Department. I then google and get their phone number and they are closed at noon on Friday's. What a joke for a insurance company!