I have sent the detailed information to the Guaran...

I have sent the detailed information to the Guarantee Trust Life from the hospital for the surgery that I had at Duke Hospital and was told it does not covered by a letter from Guarantee Trust Life. I spoke with Stephanie at Guarantee in advance to let her know and the details show surgery but denied. I repeatedly gave my policy number and still denied. I also had surgery at Mercy Atrrium hospital on March 30 and went through the same thing and then was told the case closed with multiple denials for the surgeries I have endured and there has been 3 with different responses from different representatives. All information was given as required but pettiness does not account when details are provided from hospitals due to patient disability. Using a third party for information from PCP is against HIPPA policy.