Gtek Computers and Wireless Reviews

Great service by Nathan. Accurate, knowledgeable, and efficient. Glad we signed on with G-Tek!

finally got good wifi with 24/7 tech support. thanks gtek!

Professional service and very courteous. Marcus works hard to fix our problems. We have had connection problems in the past and he always finds a way to improve our signal strength. Thank you Marcus for all of your help.

Robert did an excellent job serving us today!
Very knowledgeable, helpful and friendly! Thank you for giving us a great experience :)

We have had intermittent internet with GTEk for 3 years. They are best of the worst in our area. There are not any other options and they don't usually have a good answer on why we don't have a consistent connection to the internet.

Very professional, courteous and knowledgable. The technician Nick G., answered all the questions I had and efficiently checked all the equipment for proper function and replaced what needed to be replaced. I was very satisfied with the service he provided!! Thank you Nick and Gtek!

Connectivity issues the last couple of months....Banquete area

Gtek internet is terrible! I never get the speeds I pay for and there are constant outages!! I tried calling tech support and nobody answers. This is garbage.

Robert was professional and went over all expected with GTEK
Great person y all sent to my place

Javier Cano was my service tech today. He was very knowledgable and professional. He answered all my questions. I'm looking forward to having good internet.

Russell was a great installer and communicative. Unfortunately, due to social distancing rules being followed, I didn't take the opportunity to review operation of the router with him. Very happy with the service I've received to date so far.

Excellent service, the installation team was very professional and quick to complete the installation. They went over everything very well and answered all questions we had.

My tech was Javier Cano,
I want GTEK to know that Mr Cano did a great job installing our wifi antenna. He was very professional and thorough. Thanks again.

Constant disconnects, service drops, unstable connections, all for a premium price that costs more than fiber internet in bigger cities.

Chatted with Michael H. To get our appointment setup up for new HSI install. He was very knowledgeable, able to answer all my questions, a delight to deal with! Thanks Michael!

Excellent customer service. Javier was very nice and personable.

Thanks to Javier Cano with Gtek communication. He set up equipment, service, and answered my question.

Michael H took care of getting us signed up, very professional and quick.

Very poor internet, most of the time it s never working. It constantly cuts out throughout the day. Customer service doesn t help and when they come to fix it nothing is ever wrong but when they leave it acts up again.

Very happy with install & tech was very helpful & knowledgeable. Immediately saw a difference in service quality.

Marcus came today to relocate the tower for our new roof. He did an excellent job! Everything looks nice and neat. He was also very courteous and professional. Highly recommend his services.

I ve been a loyal customer for some time and I m sorry to say that the way they re conducting business now compared to 4 years ago its by far the worst I ve ever seen and witnessed. They will make the equipment work to provide you that the speed is possible then they will prorated or somehow cut it.
I pay for 20 mb and get 2-4. This is terrible.
I m giving one star because I cannot review lower, but I would if I could.

No complaints. From the guy who installed it to the people working there theyve been very helpful and nice.

Travis did a great job of being patient during the installation of internet service at my place in Rockport!! Very professional!!!

Arrived as planned, completed the installation promptly, up and running. Well done!

Awesome customer service! Michael H. was very friendly, patient, took his time explaining every option to meet our needs, but most importantly, he was very knowledgeable about their products and services.
Definitely recommend!!

Robert was very informative, and quick. He did a great job!

Have been a customer for a couple of years. Have always had issues with connectivity. One min it can work perfectly and the next it s speed is reduced to nearly nothing. Bought modem through them and it only lasted a couple of years. They did not service it or replaced it and had to purchase a new one. This is before the service plan which they now have in effect. Definitely going to drop my plan since it doesn t even give me the speeds I am paying for. Definitely a bad communication company.

It's consistently dropping connection and it's 100% Gtek side. Also had to pay an extra $10 a month for a static IP just so I could connect my PS4 to PSN (an issue they had no idea about when we got the internet but knew about after the fact). Either stupid or liars either way it's bad business. Just have to add the internet even cut out while typing this. I just hope they go out of business soon so everyone getting screwed can break their contracts.

Javier went above and beyond helping me get set up...I really appreciated his kindness and thoughtfulness. Thank you so much

I just signed up for internet services and told the gentleman I am a teacher in desperate need of internet at this time. He was kind enough to wave the installation fee for me. Thank you so much.

other then appointment time being different time from what i was everything was great very friendly, helpful, answered all my questions thank you

Thank you GTeck. Robert was excellent help. He was very professional and took care of business. Thank you Robert

Technician Skyler super professional, answered all our question and quickly installed equipment. Great Customer Service.

Gtek technician Robert Gonzalez of Alice TX is a very polite young man, extremely knowledgeable and very helpful in the installation of our new Gtek internet provider. Frank & Nancy Deviney

Robert was our tech that came out and did our install. He was very professional, polite, and answered our questions. He made a very good first impression. We are new to this service and I hope everyone in this company is as well off as Robert. Thank you!

Jared Howell was the customer support person who helped me with my issues. He worked with me to try and identify why I was having recent issues with my internet. He even called me back to check the service upgraded properly and that I would have the speed and connectivity I would need for an upcoming video conference I had later this afternoon. They really try their best to give customers the support they need, I've called before about other stuff and everyone is always patient, helpful and nice. Thanks!

It's not easy to pay your bill and the internet isn't that great. When you live rural you dont have much choice. They were nice and haven't had any major problems.

Robert(the technician) was thorough, kind, professional and answered every question we had. I'm glad we chose Gtek. The customer service is great!

Absolutely horrible service which is sad because I use to recommend gtek highly to everybody but if I'm gonna pay 109 a month I expect great service for me to run only ONE Xbox and ONE phone and they can not even send somebody out to look at my set up till I tell them that I'm going to cancel my service

We were able to get an account setup with the able assistance of Renee in billing-- and we are very satisfied with the performance of our connection. Highly recommend!

Javier Cano was my service tech today. He was very knowledgable and professional. He answered all my questions. I'm looking forward to having good internet.

Installation tech was very professional and did a great job explaining everything to us.

Exclent service! We would recomend asking for Hector, he's fast efficient and friendly!

Robert was very professional on the way he presented himself when explaining the benefits of upgrading for faster speeds! Super fast worker!

I have only good things to say about Gtek. From my first call to installation, they have been so helpful. The have great customer service on the phone and the tech, Marcus, that came out to do the installation was so nice and polite. I highly recommend Gtek!!!

Was installed and up and running in no time. Customers seem to be enjoying the service.

Day 1 looks good for being out in the middle of nowhere. Skylar did a great job!

Travis came out to investigate my slow service and he diagnosed it within seconds. Travis was extremely professional and friendly and couldn't have done a better job!

Our next door neighbors recently became Gtek customers. During their installation, the crew noticed our tower was not tethered properly. Without our knowledge a service call was created, and a few weeks later a group of guys (Javier Cano, Russell, and one other young man) showed up at our house (after text message alerts and phone calls) to not only secure our tower, but upgrade our equipment. Now, that's taking care of your customers!! We are thankful and excited to have faster service (didn't know we needed it!) at no added expense. Thanks, Gtek!!

Zach Ellis did an absolutely stellar job installing our internet service. He demonstrated an impressive skill set and a willingness to go the extra mile to get the job done right. GREAT JOB ZACH! THANKS!

extremely unreliable when it comes to doing any sort of online gaming. if you avidly play online games and plan to use these guys as your internet provider, id recommend taking an extensive look at all of your options before doing so.

Great customer service from employee who installed. Appreciated the communication Gtek kept providing.

My experience was fantastic and the service was incredible id recommend the techs for sure and ill update after i try out my internet

Travis came out and fixed our internet and now it runs better. Awesome young man. Thanks....

Travis is a really nice person and a hard worker. He did an excellent job! Thanks for sending him.

My Gtek tech today was Nathan. He did an outstanding job.it was a very fast installation.he was totally knowledgeable about all aspects of the install.he answer all my questions with ease. He was very professional. Internet speed(bronze) is fast so far and doing what I need it to. No issues to date,would definitely reccomend to anyone. Thx Gtek and Nathan!

Edit: They are improving.

Edit2: It's been a while since I had an issue with my service. I feel they have done well enough to redeem their name at least enough to earn another star from me. I've been a customer of theirs for a while now, it can be a rocky ride, but it's certainly better than dealing with price hikes and data caps from the other guys. AT&T has been in my area for a year now, but why pay more when they are just going to screw me over with data caps and such? GTek is the better, and cheaper choice.

We initially had GTEK before Hurricane Harvey came around in August 2017 and then our connection went to the crapper... didn't work period. We don't have very many internet options where we live and decided to give GTEK another chance since they claimed their service has improved in our area. The tech initially had a hard time and we were experiencing the same problem we were having almost 2 years ago. We will give it to Zach....he didn't give up and figured out the problem. We had to connect to a different tower that was further from our house (the closer tower must be degraded or something) and it is working great so far. If the techs who had came out to our house before would have been as devoted and committed to their work and taking care of the customer, they probably could have figured out the issue with the connection at our house. We hope Zach doesn't get in trouble for taking so long installing our service but it made us happy that he figured out the issue. Thanks Zach.

CUSTOMER BEWARE! THERE ARE OTHER OPTIONS! Our internet service with Gtek has been nonfunctional for two weeks. There is at least a three to four day response time for both emails and phone calls. Internet still does not work. If you live where there is no cable and think that this is the only option, consider an unlimited data plan with your wireless company with a hot spot. If you go with Gtek, you end up paying for this anyway because the internet and wifi service with them does not work most of the time. Save your money! Don't sign a contract with Gtek.

Javier was our tech and he did an amazing job!! Very professional and informative! I'm so happy with gtek!! I highly recommend it!

Changing my 2 star review to 1 star. Told them about my issues and internet is worse than before now. Months of this trash. Best response I got was "I will talk to the higher ups"

The Technician that came out today was very professional, Patient and wore his mask the entire tune . He was not rushed and did everything in a very professional manner . He showed great Mannerism . I wish everyone I dealt with was a nice and professional as he was today ! Thank you Skylar Martinez...

Had technician Roberto A. show up to my door thinking we needed service but was actually the house before ours. While at my front door he asked how my service was to which I replied was somewhat unstable. He asked to come in to check to which I agreed. I informed him that our equipment had recently been upgraded. I informed him of what was done and that the cable had not been replaced by the previous technician. After a quick assessment he notified me that he could replace the cable after his previous appointment to which he did, excellent customer service.

Nathan was very courteous, worked in the rain with today's storms to make sure we were receiving the best signal from the Calallen tower.

Thank you Roberto Gonzales for fixing my internet this morning. He did a great jo . I appreciate that he took the time to explain the issues a had me up an running fairly quickly

Nathan was here to work on our internet this week. Very professional and extremely knowledgeable and polite. All of the technicians from GTEK are very nice!

Robert came out did excellent work answered all questions. In timely manner. Over here at Danny Gibbons Residence.

Just had my service installed today and the two guys that came out were very knowledgeable in their line of work. Also very helpful and took their time with mounting and running the wires for a very clean look. Also the the guys were very punctual and arrived 10 mins before the set appointment time. I liked that it wasn t a rushed job and they took their time and took pride in their work. Thanks Russel & Havi

Gtek is a great company that provides amazing customer service. Their technicians are friendly, knowledgeable and willing to go the extra mile to ensure a timely installation. I would definitely recommend them as your next internet service provider!

I feel so bad I forgot the technicians name, but he was so nice he looked like Dennis Quaid! Installation was incredibly fast! 10 out of 10 would definitely recommend!!

Russel came out and hooked up the internet. We had satellite internet and what russel installed is so much better! We are getting really fast speeds! And we can finally stream Netflix! Thank you so much russel and gtek! - Angel Alantar

Nick was very professional and answered any questions I had regarding my service. He had the installation completed in a very timely manner as well. I've only had the service for a few days but so far I have been very happy with it. Thanks again Nick!

Installation was quick and the representative explained everything he was going to do. Afterwards he walked me thru setting up WiFi on different devices in the home. Overall I was very satisfied with the service installation and quality of WiFi.

Very happy with my install . Thanks Field Technician ( Russell Brown ).

Russell Brown did our install a few days ago. Very pleased with his professionalism and knowledge of his craft. He was polite and got us a great signal and set up in a very timely manner. Strongly recommend him on anyone's install.

Good overall experience with customer service and installation person
Thank you

Robert did our installation today he was very friendly, informative and professional! Great customer service!

Robert Install our internet with Follet at memorial student union building great customer service went over details on how the system works

Their unreliable internet service is too expensive for the speeds they provide. They charged my senior widowed mother $100 for tech support she never uses. My internet was $85/month then suddenly it jumped to $125/month with no notice. I have a 4G LTE unlimited provider that is more reliable for half the cost and also portable if needed.

We Had Russel Brown come to A Perfect Fit and he upgraded inside and outside with newer equipment and are very happy with his service, was friendly and very helpful.

They are a little expensive for clients that just want to use the internet only, however, the internet works great and I am very pleased.

I'm a new customer, as of today, and so far I'm enjoying this service. First time using a WISP; it's the only option for this new location. My technician, Travis, was very friendly and helpful in getting us set up and understand how it works. For the capabilities, of this service, I think it's fast and reliable. The only reason I'm not giving it a 5 star is the price is a little steep however, understand it will not be able to beat traditional landlines/fiber but overall a great service provider for what's available.

Robert was very professional and quick with his install. Answered all my questions and helped me set up my devices to wifi. Will highly recommend this tech.

Watch out I might want to hire this man

This WiFi service is very poor you pay monthly but they don t really give a damn about your problems when the WiFi is messing up and don t do anything about it having to call 4 or more times a month to get it reboot because it keeps glitching waiting for the contract to end so I can get a new provider would not recommend getting it at all not worth it and the messenger to get in contact with them are also very unprofessional it s been twice one of them messaged me a message that had nothing to do with my WiFi like there operaters are being paid to just chat with others and not fix the WiFi

Everything went very smooth and was installed in a very timely manner. The technician was friendly and knowledgeable. No complaints here!