We initially had GTEK before Hurricane Harvey came...

We initially had GTEK before Hurricane Harvey came around in August 2017 and then our connection went to the crapper... didn't work period. We don't have very many internet options where we live and decided to give GTEK another chance since they claimed their service has improved in our area. The tech initially had a hard time and we were experiencing the same problem we were having almost 2 years ago. We will give it to Zach....he didn't give up and figured out the problem. We had to connect to a different tower that was further from our house (the closer tower must be degraded or something) and it is working great so far. If the techs who had came out to our house before would have been as devoted and committed to their work and taking care of the customer, they probably could have figured out the issue with the connection at our house. We hope Zach doesn't get in trouble for taking so long installing our service but it made us happy that he figured out the issue. Thanks Zach.