Grupo Vips Review

They take a long time to serve and food is nothing from the other world. But it is the typical site that we all know in Madrid (and other capitals since they are expanding) to get out of the way. They are in many shopping centers and here in Madrid at every corner. It is highly recommended to go to breakfast, I recommend the American brunch ... delicious.

Everything is delicious although they need more staff on weekdays afternoons

Very good service although when I ordered one more dish and it took a while.

The food is good and the attention too. Recommendable.

A good service from our waitress, we have attended really fast.

Vips is a restaurant that has a pleasant decoration to spend a pleasant afternoon with your friends. The quality of their food is very good since you can appreciate how fresh they are. The customer service is also good because they serve you quickly and efficiently. I recommend this restaurant to everyone as it has a wide assortment of dishes and is generally acceptable.

Large and cozy place. Workers are very attentive. Good place to eat a hamburger or something quick and at a good price in the center.

I do not recommend this branch of Vips since the service leaves much to be desired. The fact of having a bar is good but better to use its "takeaway" service.

The food is very tasty ... but it takes time to arrive ...

Estupendo me encanta este sitio y lo mejor sus tortitas y su batido de chocolate es lo mejor siempre que voy a comer no me puedo olvidar de las tortitas de postre estan para derretirse ademas los precios no son muy caros y hay muchas ofertas y otros platos esquisitos, lastima que el mas cercano no me pille muy cerca porque estaria todos los dias alli .

Distressing, several times during the summer doing works inside the same place on the top floor while customers have breakfast. Bad experience.

It is a good restaurant has a la carte food and I recommend everything to people who have good attention and good decoration and good atmosphere also has a la carte food has free drink and a pleasant service is everywhere in Madrid. This close to Madrid you have a great weekend with family or friends

The ground is dirty, the vater is grim, I don't come back

The best food, excellent promotions, if you subscribe to their facebook, they send you directly on your wall promotions discounts on hamburgers, dinners 2x1, currently they have a promotion in which your drink will always be full, the meat of hamburgers is always very juicy Desserts are the best mainly pancakes with cream.

All very rich, a little slow to attend but in general very good

I do not see normal that in the middle of December it takes 15 minutes to approach our table to take note, and that it takes another 20 minutes to serve us, I do not see it normal. I do not see normal that having the place full at 12-13 of the day, there are only 2 waiters attending, while two others are giggling. I do not know the schedules they have but if they have entered at 9 very soon, it does not make sense to take a break at 12. I do not blame any of the workers, rather those responsible who do not hire more staff at this time of year , and force their workers to work twice as much. Finally, the food leaves a lot to be desired, soda, cold and without any flavor.

They have lost a customer forever

The food is usually good, today the only thing is that the potatoes were chewy and made 20 minutes ... But the waiters knew how to fix it well and gave us excellent attention.

I like it a lot and I also have mine and memories here, all good

Despite the works on the street had good atmosphere

I liked it a lot but obviously I had to eat later than I thought. It is very crowded by the area where it is but the attention is fast, pleasant and very fluid. The menus quite well, I quite liked it for 11. Recommended but not rushed

Yesterday I was in one of the VIPS restaurants and now I explain the drop they have made in recent times. I first ate a pasta at the antipodes of being "al dente" and a chicken breast with vegetables and fried potatoes: chicken, salted and plasticized; the well-oiled vegetables; the potatoes ... infamous. It is impossible to put some potatoes worse.
What surprised me is that there were enough people. Maybe I've become very demanding for 12 ...

Today they treated me fatally ... I will not return

One more VIPS, but with terrible attention.
Once they did not pass my VIPS Club card when paying and another day the waiter passed his personal card. The place has 2 floors, but the one above is always closed, so sometimes many queues are unnecessarily formed. In addition, they are quite slow to attend.

Desayunos inbreibles, tortitas, batidos impresionantes, esto lo dice todo. Me encanta ir de vez en cuando a desayunar y cenar con mis amigos, te atienden estupendamente y se come de maravilla.

I only recommend going if they leave with a 2x1 offer

The beer was very cold, the dishes took a while to arrive, but they were delicious.

Narcisa is a great professional with an excellent quality in the treatment of the client as well as its impeccable precision in terms of taking into account the requests of customers and delivery times.
I have been a client since 2003, I am happy with all the staff, and I will always make an objective positive difference with Narcisa.

Thanks for so much professionalism.

They have improved their breakfast and brunch menu, it is worth trying it

When there are many people, they take a long time to bring the orders

They restore great for any meal of the day ... from breakfasts to snacks and dinners.
At first impression it may seem expensive, but the quality and quantity of food served is great. I would recommend the smoothies for the snack, well, not too expensive and a perfectly sharable amount,

The food is very good and not so expensive. It is worth trying and enjoying. The drink has a free refill

They treated us quickly and very well ... the food is of worse quality than a few years ago ... they change the menu with "healthy" dishes but they lower the quality ... it is not very consistent

It's very good, they work fast and they are effective!

It is a place of fast food, good and simple, agile and pleasant

A good place to go occasionally, because if you go daily the menu can get tired. What I like least is that lately the quality of service has fallen a bit and less and less national staff is seen. I highlight the Louissiana salad and the pancakes. The price is in the average of the restaurants of this type. A restaurant to get you out of trouble, but little else.

I love it, the attention is great, it is spacious, and it is in the heart of Madrid, in addition the breakfasts are super large and I love them, the pancakes are great I love to have breakfast in vips, the promotions are absolutely good for people who do not usually have a lot of money is very good and the menus of the day are good

Good treatment and good quality at a reasonable price

Improve menus and almost all cafeterias lack adapted toilets or sufficient accessibility.

We went to the Vips de Alcala for dinner with a pleasant surprise by its staff.
Our waiter Antonio 10.
Friendly, Patient, Very Polite explained the letter
To our doubts
Dinner was a Cesar Salad that was 10 and a DIVINE Power Chunk to repeat.
To finish and here comes the surprise, he offered us a client code if you download the app and if you put guest code (this is mine):
CMS3yTXr

It gives you a 25% DISCOUNT ON THE FINAL PRICE of your invoice.
From a bill of almost 28 for dinner to 19.80 that we paid.
Thank you Mr. Antonio for being so helpful and attentive in our dinner and my trip to Madrid
When I have the occasion I will return to the VIP of my city.
Recommended 100x100
At least our experience was very yy

The education of the waiters every time leave to wish, do not say hello do not worry if you are waiting or not, finally I have to say that older people who work if educated but some managers cost them a lot I do not recommend the vips of the street Serrano or Sevilla and the trough less there if you do not say hello or if they say hello will be because you collide with them and they have no choice, finally the VIP is not what it was before

Very well the safety rules, the breakfast, the attention and the price that you are going to ask for

Nice food, good ambience, hamburgers are generally from 10 onwards.

Very very slow service. Waiters pass you by. The food arrived cold because it can be seen that it had been on the counter for a while. I will not come back.

Good burgers and even the sandwiches. So the coke on tap

They are improving the letter and discounts. Have rich food without gluten, WiFi, USB and plugs. The best: can be tooooooodo long as you want without waiters will look bad

Extremely slow service. 20min from when we ordered some nachos and a quesadilla until they brought it. That is just heating ... Bad value for money. Too expensive for preheated meals.

Lusiana salad with cold chicken, but cold, taken out of the fridge, refried onion, they go very slowly serving themselves together with the starters.

Very good customer service and very fast, delicious food and in great quantity

It's a shame that a chain like Vips, with uniformity in the quality of food and service makes mistakes like having 4 waiters for the size of this restaurant and more on a 2x1 promotion Wednesday with a lot more affluence. Bad template management!

Indicated to have a good lunch and at a more than reasonable price. Recommended their sandwiches and salads. The beer is cold and, if desired, in a half liter jug. Do not miss your desserts either. By the way, if they have kids in the family, they will be very well looked after.

The waiters very nice, but the food leaves a lot to be desired, it is just another fast food restaurant chain that instead of serving you your fast food type burger they put it on a ceramic plate. Do not ask for anything with salmon because you have to imagine it is very minimal and quite expensive for what they offer.

Before it was much better but now the attention is very slow

I think that company should improve the training of its waiters and waitresses: pushing the client to consume more, in such a heavy way does not favor anyone. That said, you never choose churros here: badly thawed, badly fried. Coffee only, well ... regular We're in Spain, please, Gentlemen!

Were not so enthusiastic. Hamburgers came around the 12 Euro relatively fast but were cold. Tasty already cheaper and much better eaten.

Good food and service, located in a quite interesting area to be able to do more things around it since it is a central area, the restaurant has a flexible schedule for breakfast well in the morning and for dinners later than usual. The food is the same as in the rest of the chain sign of quality.

I love the vips, their promotions and everything. You can also order the starter combo that takes a little of the best to peck (croquettes, quesadilla, nachos, hoops ...) I recommend the vips roll brooklyn and the vips club as sandwiches and the brownie and the white chocolate milkshake as desserts. I should return the apple waffle dessert, the best I've ever tasted.

excellent place where you can spend a pleasant time with your friends, families or paradox with a really excellent price, very good desserts, with fast and friendly service and very clean

Mi experiencia fue hace tiempo, los postres estaban bastante bien, el problema reside en los precios, me parecen elevados y ademas no se corresponden con la calidad, que pese a que no es mala, tampoco es tan grande. Personalmente, respecto a la decoracion no me gusta que sean uniformes todos los restaurantes sin que haya nada que los distingan entre ellos.

Delighted with the attention received in the Vips of Dangers, I emphasize above all the treatment of the manager Alejandro, who was very kind, and the waitress Narcisa, who was at all times pending our meal. We will repeat for sure !!

I love the Vips. I have gone hundreds of times and will continue going. Quiet place, with comfortable seats, friendly staff, refillable soft drinks, delicious desserts (especially the pancakes and the Other Surprise), delicious milkshakes and food that is also not bad (especially the sauteed oriental rice). And at snack time for the purchase of any dessert they give you a drink.

Good place for meals, the good thing is that I accompany this franchise; there are always other types of Fosters, Statbucks, etc. etc. In this one, the breakfasts are abundant, although they can cost a little more than they should. The music is adequate, at a low level, allowing informal talk. I quite like the place.

Service by one of the nefarious waiters. A colleague sat us at a table that they were supposed to have reserved, and the waiter, who must have been a superior, appeared yelling at us what we were doing there and who had seated us with some very bad shapes.

Restaurante Vips, or so they say, because I have another restaurant concept, all the food tastes the same, and they have it instantly, as is possible ... the service is very good, always very attentive, but honestly, what I demand from a restaurant is the food, and then the treatment I receive, but not the other way around, I do not recommend anything, if what you want is to "eat"

In Madrid there are some scattered around the city ... various types of food for the various nationalities of people. Food is good

There is a lack of people who work well but sometimes they do not give of themselves. Food and weekends should be reinforced.

Slow service, carefree waiters, they look at you and do not approach, I have had to call them several times raising their hands to be served, very good food, they have taken 15 minutes to bring the bill.