Tom Myddelton

Review of Grubbs Nissan

The best car buying experience I have ever had.

The best car buying experience I have ever had.

Our salesman Charles Back was a delight to work with. He was straight forward and honest about what he could and could not deliver based upon my situation. Charles is very engaging and personable. He was never pushy and came through with a great deal. My wife and I are very happy with our new 2015 Rogue SV and I will be buying from him again in the future.

Jose in the finance department was excellent as well. As you know the finance portion of the car buying experience is usually the boring and tedious part. My wife and I did have to wait for about 30 or 45 minutes before we began signing papers, but that's normal as far as I'm concerned. Once we sat down with Jose, he clearly explained all the warranty options and other add-ons typically offered by finance. I declined any additional coverage, but unlike other experiences Jose did not badger me into buying more nor did he try to guilt me into getting extra coverage. That is not to say he didn't make a second attempt at selling me the extras, but I didn't feel pressured at all. It should also be mentioned that despite being short-handed in the finance dept that day, Jose never had any moments of frustration that is typical when you are overwhelmed with customers. I could see at least one other worker that refused to make eye contact with customers or attempt to help Jose sign the new business. Thank you Jose and I hope your family members broken leg heals up so they can get back on the soccer field.