Griffin Ford Review

Since I purchased my Fusion in 2013 I've had it serviced at Griffin. I have always been very satisfied and have been treated with great respect by all the service people. Would not go anyplace else for service or to buy another car.

Friendly did not have to very long for work on car to be completed.

My husband and I recently purchased a used car here. The car was right, the dealership was not. We will never return to this dealership for a new or used car. Overall it was an extremely frustrating interaction. Every person we dealt with was condescending towards both my husband and me. There were multiple (at least 10!) mistakes on paperwork. They were able to finance through our preferred bank but it got to the point where I did not trust what they were saying and we decided to finance directly with our bank, cutting out Griffin Ford from the process and adding a lot of time and stress to the transaction. It is good that we did because the bank loan officer was very knowledgeable and identified yet more mistakes on the dealerships side. Our rate was also significantly better because the loan officer took the time to identify the best APR for us. During the final purchase the entire document process was so archaic it was obviously why a bulk of the mistakes were made. Griffin Ford should seriously consider upgrading their systems, so they can service their customers more effectively. However, even if they do it does not change the sales and finance personnel at this dealership, who made my husband and me so uncomfortable we could not wait to finish the sale and leave.

My wife and I were looking to buy a second car and this was our first and only stop. We've gone car shopping in the past and have had some horrible experiences at other dealers, but from the start, it was a very laid back experience. There was no sales pressure and for the most part, the dealer let us steer the conversation. We told him about a crossover we saw online and he took us right to it. He let us take it for a test drive and when we sat down to talk details, he didn't ask us about price, payment, features, upselling or any of that typical car sales stuff.

We had a price in mind that we were hoping to talk them down to, but this was only our second time buying a car, so they did a pretty good job of standing firm. They did give us some leeway, but not much. Besides that fact, everything else was very comfortable. The paperwork took an average amount of time, but the Financial Representative/Business Manager (Samm Thomas, with two m's) was very personable. She gave us additional options, but once again, no pressure and worked with us on financing.

Overall, it was a favorable experience.

Jim was very professional. Services were performed timely, and my car was restored beautifully.

I just recently purchased a vehicle from Wayne in the Pre-Owned department at Griffin Ford. The sale went very smoothly and Wayne was very helpful. In fact, the whole team in the department was kind and welcoming. Even after the sale was complete, Wayne worked very hard to provide me with a second key (as only one was available with my car) free of charge. Also, this may seem small, but Wayne let me test drive the vehicle on my own. This created a very no-pressure environment to really see if the car was a good fit. I am very happy with my 2014 Ford Focus and very happy with the service at Griffin Ford.

Weather stripping fell off rear door and is coming off drivers door. Otherwise I don't think I dont have any other complaints so far only been a week. But it seems like a really nice SUV people were nice

Wow. My vehicle has been recalled, and the letter states that a loaner will be provided. Griffin wants to charge me for the loaner, when they are the ones responsible for me having to bring the car in. The purchase was nothing to write home about, and now they want to go out of their way to make the service experience awful. I'll go elsewhere.

Steve was great and answered all my questions. Appointment was on time and I was out in a reasonable amount of time. The coffee and array of snacks in the waiting area was a nice touch.
Kathy Hemp

Our salesman was very professional and very helpful. He went the extra mile to ensure we were satisfied. We would highly recommend others to come buy a car.

Excellent service department. Matt was a great help .

We buy all our vans from Griffin. Frank is the best!

We have been Toyota owners for 15 years and purchased a used 2010 Camry from Griffin Ford. Within a day two issues we had never heard of in our experience with Toyotas surfaced. Without hesitation Griffin stood behind their sale with needed parts and fine service. We highly recommend their integrity and professional approach!

Brought a used car had a wonderful experience with them definitely will go back and will recommend them to my friends and family

I went there for the emission test of my vehicle and was very quickly I do recommend to other.

Great job!
Service was excellent.

I recently had the works package with the tire rotation completed. I was quoted a certain price for front brakes and rotors. I decided to do it myself 2 days later. Upon trying to remove the front right tire, it was locked in with corruption and rust. I kicked the tire, used a hammer and break free fluid. It took about 10 minutes which made me think. Didn t I just get the tires rotated? I think that is a fair question after just paying $220 in repairs.

I always go there for service on my Ford and have been generally happy but this is a bit disappointing and a little frustrating.

We purchased a 2016 Escape with the help of Bob Groover who listened to our purchasing needs and was helpful and straightforward in negotiating the sale. Sam was equally helpful in closing the sale. We would recommend Griffin in Waukesha, and working with Bob and Sam to anyone looking to purchase a vehicle.

I asked to have my horn looked at nothing was done, said, or fixed.

They fixed a problem on my fiance's car that no one else has been able to figure out for the past year! We are so thankful and happy.

Very happy with my new purchase. The car fits my family's needs. I was treated nicely by everyone at Griffin!

I have always been a big fan of Griffin and have always been very satisfied with there costumer service until as of late.
I insisted on my son purchasing his first new/used car from Griffin. My son ended up buying a 2003 Mazda 3.
Two weeks after he bought it there was some fluid leaking and it was making a chirping noise when it was put into drive or reverse. After calling the service department he was told to bring it in and they would provide a loaner while they fixed the car since it was under the 30 day purchase date. When he got there he was told that they couldn't provide him with a loaner until they knew what was wrong with his car?!?! Then when he questioned it they asked him how old he was....he replied "19". He was then told he couldn't get a loaner car because he was under 25 years old!!
After I called and spoke with the service department I was told they were able to get a loaner for him but it would cost HIM 10.00 a day!! My son ended up paying 70.00 for a rental car to get his 2 week old purchase fixed and the day after he picked it up it was still making the same noise.
I then called and talked to Lauren in the used car department, he was very considerate and helpful. He got the car back in the shop AND got my son a rental car at no expense to my son.
I am still VERY upset that he got stuck paying 70.00 when I believe Griffin should picked up the cost of the rental.
I am currently looking at purchasing a new car and I am very sad to say I don't think I will be looking at Griffin this time around.
I am giving this two stars, if it wasn't for Lauren's recovery services I would have given it 0.
Thanks for your time

After I posted my initial complaint, Lauren called me back to let me know they were able to get my sons 70.00 back, would take care of his bumper AND get him a rental while the bumper was being fixed!!
After all the confusion I would give them a 5 in service recovery. Lauren Sweeney worked very quick to make sure this situation was rectified. I also wanted to thank the manager of the body shop ( I cant remember his name ). He was very kind and worked with us to make sure my sons car got fixed and it wasn't an inconvenience to my son.
Thanks two these two I will recommend Griffin again!!

Alex went above and beyond to get me into a vehicle along with Chris things were made possible I look forward to a long relationship with Ford.

I had a very pleasant experience very good sale person and would recommend this dealership to anyone who needs a car to buy from them.

Ms Kratz already recommend Griffin to a friend. Very happy with new escape purchase at Griffin, good experience.

So I was looking at a 2011 Chevy Cruze few months ago. The representative that was helping me said someone else was interested in the car but whoever gets accepted first in finance would get it and so I submitted my paystubs. At the same time too he had also tried setting me up with a 2016 Cruze telling me it fits with my budget and that it was newer and told me he was trying to run my credit through to get his car which I clearly said I wasn t interested I only focused on the 2011 Cruze because I was actually able to afford it but yet he ran my credit through anyways for the 2016, got me hyped because I thought I got approved for the older one which wasn t the case and ever since then I ve been getting mail from lenders saying I ve been declined for the huge amount of money that I never asked for thanks to this guy my credit score is going to be **** up

i bought my first car since i have been in united states. I recommend Griffin Ford to Americans, and Hispanic people. I was treated so well by the salesman Wayne. He put me in the perfect car, and was so easy to work with.

All the people at Griffin Ford were so nice.

Kay the finance Manager was spectacular, she was so friendly, and caring. What i did not understand, she took the time to explain everything to me. She was a blessing.

Griffin Ford is number one in my book,,,, just go and see if you will find another dealership that will be as friendly as this one.....

Ileana

I always have good service visits at Griffin Ford. Jeff was so nice and explained what needed to be done. I feel that my car is now safe to take to Florida. I would recommend Griffin Ford to others.

My husband and I found the vehicle we have been looking for at Griffin Ford. Nick was very kind and helpful, especially since we are from Illinois. The financing between my bank and their finance department was seamless. When Nick was driving the Ford Flex from final prep to us he heard a noise and took it to their shop. There was a problem that required fixing. Nick presented us with two solutions, I did not drive my vehicle home that day. Griffin Ford fixed the issue and delivered it to us the next day to a local Ford dealership in Rockford, IL. Everyone we encountered was naturally pleasant and helpful.

Staff are polite, nice and helpful. Showroom looks great. Service accommodating for appointments and are flexible if you arrive early.

But I am very disappointed with service. I bought my car from Griffin and have been coming to them for years for routine maintenance and services, even after moving away from the area. I usually overlook little things that may go wrong but it's happened too many times now.

The "brake fluid low" light came on and they assured me they had topped it off and the fluid was not low. Car has not leaked anything at all (ever), light was still on and one of their techs got in my car to try to reset it to get it to turn off - it was quite obvious that they were unfamiliar with the car and had no idea what they were doing. I told them to forget about it because I had to leave. I checked when I got home.. brake fluid was low well beyond the sensor. I filled it up myself and the light went off. No problems since then, still no leaks. Brake pads get worn, fluid goes down, fluid needs a top off. Should be extremely simple.

After a routine maintenance, I was informed that my tires need to be replaced and they tried to get me to order a new set. Intending to do a bit more research, I checked the tread myself after getting home, they were still okay. Next maintenance (more than 6k miles later on the same tires), I asked them specifically to check tire tread. They told me there was plenty of tread left and whoever told me to replace my tires were being dishonest. Hmm.

The thing that finally put me over the edge: one of my lug nuts was missing after a tire rotation. If I cannot trust someone to torque my lug nuts, let alone at least TIGHTEN THEM so they do not come off, I cannot trust them to work on my car. Maybe they completely forgot or lost it, who knows, I'll give them the benefit of the doubt that they just missed tightening one. But something as simple as properly putting a tire on a car is rudimentary and this is unacceptable to me.

I have also had the unfortunate incident of being talked to by a tech at Griffin in a manner that conveyed they clearly thought I hadn't the faintest idea how anything on a car works. After finding out that I rotate and swap my own tires, the SIMPLEST thing, their outlook and tone with me changed. Nevermind that I have also swapped engines, built cars from scratch and also engineer powertrains as a profession... where I design systems to make sure that every single part is torqued every. single. time. on. every. engine. But I guess I don't look the part. Oh well, nothing to be done there.

I hoped to bring business and customer loyalty to Griffin but I'm sorely disappointed that I will now be back to doing my own car maintenance and will have to consider a different place of service if I ever want to have the convenience of someone else doing simple maintenance for me again.

Would highly recommend coming here! I bought a used car from them and they are so helpful and nice about the whole process. Bob helped me get into a new car that I absolutely love and am so happy with!

If an employee with a dealer car feels the need to cut people off and go 90+ at 8:00AM on a Saturday morning when there's barely any traffic on the highway in a non-personal situation, think of your personal experience will be when you go to make a significant, personal, long-term purchase. Go to any other Ford dealership if you're a "Ford" person. Great marketing for Griffin, use of a dealer vehicle and for Ford as well. Dealer License Plate #94. I sure hope this isn't a manager or individual in a leadership position.

Felt like I was a member of the family, they cared about what I wanted and found me the perfect fit!

Alex was very professional and a pleasure to work with during the process of purchasing the new 2014 Cadillac Escalade. Although it was a very long process, his patience and hard work paid off. We are a growing business in the transportation industry and I appreciated all the time and effort Alex put into getting the deal done. I look forward to doing more business with Alex and Team SuperStore. Please make sure he is recognized for all his efforts starting this needed program in the Bay Area.

They had the part I needed for my F-150. The guy at the service/parts desk was very helpful and friendly.

Prices are expected with dealer, was nice easy with Internet schedule and about the time I wanted. Was very pleasant for service.

Excellent service, this is the 2nd car Jayson Martin sold us and have nothing but the highest regards for his knowledge and expertise. He had us driving our brand new 2018 Ford Explorer home within hours of us purchasing. Whenever we are looking for cars he is our go to salesperson and Griffin staff are great! Thanks again Jayson.

Made arrangements for and picked up our third Ford Edge today, and enjoyed the exceptional service from Kip, Frank and Mellisa. Thank you.

My sales person, Wayne Pipke, was theeee best. He was super helpful, super friendly, and always went the extra mile to have the suv I was looking at nice and toasty warm on the coldest days. He made me feel super welcome and comfortable through my purchase. I would definitely recommend going here. Even their finance associate, Samantha Thomas, was incredible. She was very informative and even gave me great guidance with an issue I was dealing with from a previous purchase with a different dealership. Im am so happy that I went to Griffin Ford and will definitely recommend to friends and family.

If you live in Waukesha County this is the Ford dealer to go to. They are honest and will get you into the car you need not the car they want to get you into.

Always perfect 100% service at Griffin. Everyone courteous and polite. I am very satisfied to bring my vehicle here for service.

Excellent service department, nice waiting room with coffee, doughnuts and popcorn.

So happy with my new car!! Tony the Greek was very helpful and had us in and out in no time! Highly recommend this dealership.

I went to test drive a C-MAX. I ended up buying it! They know how to treat their customers well. Other dealerships are interested in the sale, and not so much the customer. Not at Griffin. They are kind, friendly, knowledgeable, and the entire process was smooth. I highly recommend Griffin Fod. Kudos to Jordyn and Frank, and thanks to John Griffin for a great price on a superb vehicle!

Needed a battery replaced. Called on a Monday morning to see if they could get it in that day. They told me they would squeeze it in sometime that day. Upon arriving at 7:30 to a very busy service department, I was squeezed into a slot at 11:30. At 10:30 I received a call letting me know that my vehicle was done. Hats off to a job well done. Thanks Griffin service. I will be back.

They listened to my need to get my car back ASAP and they did complete the repairs in a timely manner.

I needed a license plate frame installed. I have the part and the rivets. I don't own a rivet gun. It literally takes two minutes. They wanted me to schedule an appointment to do a 2 minute repair. Do not go to this dealership for quick service. Everything is unorganized and confusing.

I must say that I always get good service at Griffin ford they are very customer focused. And are there to please.

I Love my Ford Edge that I purchased in April! Briar was great to work with! Would recommend him to anyone looking for a good deal and a friendly salesman. He gets right to the point :)

Repairs On My Vehicle were very good, pleased with griffin's work. Everyone at griffin very professional and cordial. Vehicle Was done on time, Would recommend griffin to others.

**UPDATE**
I did finally speak with a Manager. We talked things out and I kind of wrote it off like nothing would change. He called me back I missed his call and ignored another call because I was over the whole issue(s) and was never going back. He was persistent and we talked it out. I understand that there was communication break down between the service writer and myself on some of the issues. I am going back there for my next oil change and hopefully a trade value so I can budget for my next car come spring/summer. Mistakes were made and I just hope they keep working this hard for everyone business. They seem to be moving in the right direction, at least in my case.
I did change my star rating from 1 star to 3. As I hope they keep working to get better and I will try to give another update in a few months.

Below is the original Post

GO TO A DIFFERENT DEALER. I got the WORKS Package (oil change, tire rotation, etc) on 11/6/17. They said my front brake pads were at 3mm. On 11/13/17 my inner RH brake pad was metal on metal. I looked at my last inspection report (5,000 Miles ago) and they said my pads were at 3mm but in the Red on the inspection (this time 3mm and in the yellow). I also changed all my lug nuts for new ones, and they knock a chrome cap off one and didn't tell me. Another time I had my front RH tierods changed (beginning of Sept. 2017) and was quoted $177 for both inner and outer - which I thought was a mistake but I took the deal, when I arrived they told me that this was only for the outer I provided proof to what I was told but they said it would me more than 1 day to get the inner, when I pressed the service writer to admit to the mistake and I would just accept the screw up, he wouldn't. So, I told them to order one from NAPA/another dealer, and have it done that morning, but they said everyone was out. I was fuming, so I had them put the inner in and got out of there, but before I left I stopped at their parts dept. and asked; they did have the part in stock. They seem to like lying to me and not admitting to a mistake. I have emailed them about my issues and I have never gotten a phone call or email response. I think that it is safe to say I will not recommend them as a dealer. Lastly, I have asked for a trade value when I have take my car when I was in for a oil change the last 4 times and have yet to talk with a sales person or used equipment manager. Please see the attached photos for my proof of just one of my issues with Griffin.

Communication was excellent and thorough. Service was performed on time and without any issues.

The professionalism and customer care of the entire Griffin Ford staff were evident in every aspect of the purchase of my 2020 Ford Escape: from the Sales Manager, Glen Pavlovich, to my Sales Representative, Alisha, to Brandon in the finance office. They all explained the process very thoroughly. Aisha did a great job of explaining all of the 'new to me' features of my Escape. The icing on the cake was meeting Jim Griffin. Shopping and buying with Griffin Ford was a wonderful experience from beginning to end! They will always be at the top of my list when looking for a new or used vehicle.

Excellent experiences with both John Lund and Griffin Ford! I have leased 2 vehicles in the last 3 years through John at Griffin. He is pleasant, good natured, honest, fair, and extremely customer service oriented. Both transactions were very smooth and haggle free. In each case, I received the absolute best deal of all my alternatives and was in and out of the dealership very quickly and efficiently. It was refreshing that there were no long, protracted, uncomfortable negotiations and or for there to be many unnecessary and wasted hours spent at the dealership.

This was our second purchase from Griffin Ford. Fast courteous sales people. They are knowledgeable on their inventory and get the deal done fast! They value our time. Nick Griffin and Anton Lak were awesome! Highly recommend them!

Do you like your chain being yanked? Do you enjoy being inconvinienced at every turn? Does calling to check on your car hours after its estimated to be done, only to be told I thought you wanted to pick it up tomorrow? really give you the jollies?? Then Griffin Ford is the place for you! Make sure you ask for Matthew Mahlik. He will make sure to truly give you the full Griffin inconvinience experience, every single time!

Love the Griffin service department. A lot of dealers are shady, but not Griffin. I love knowing that I can trust theses guys. I've no doubt that I'll be purchasing another vehicle from them in the future as trust must be earned which they have done. On more than one occasion they have saved me money -pointing out a coupon or a special they were running that I wasn't aware of.

Excellent experience from internet sales, to in dealership, to closing. I wasn t pressured into something that wasn t a fit for my family or out of budget. We were treated like our needs actually mattered. I ll be going back again.

Griffin Ford had a great selection. Steve Pipito was good to work with, friendly and helped in every way. I was satisfied with the entire process.

great service in and out so fast love my transit still finding new toys on display screen. staff went above and beyond to get me on the road .
telling everyone how nice Griffin Ford sales department was. Thankyou Laurie

Thanks for such a great experience with buying my new-to-me car. From the salesman to the used car manager to the finance manager, everything went smooth.

What a great place to buy a truck. My sales person Tony was patient and not too pushy. I had a warranty issue and they bent over backwards to take care of it. They gave me a free loaner and called with updates to let me know what was happening so I schedule my day.

Griffin Ford is where you should be shopping for a vehicle. I got to work with Mark over the phone from here in Colorado. His service was top-notch and super friendly. I couldn't have asked for a better sales associate. The folks at Griffin Ford were incredibly patient as I took my sweet old time to gather funds for a used car but unfortunately I wasn't able to follow through with the incredible deal they offered me due to unforeseen financial changes in my situation. Mark was very thorough and provided every detail I asked for and was very patient with me. It really sucks I couldn't get the car I wanted but I had a fantastic experience with Griffin Ford and I hope they continue to do great business!

I was treated very well, Jason was able to answer all questions, I purchased my f150 for less and received more options. I had originally went to different ford dealership that got greedy and made me wait until Monday to buy my new truck. I took that as a sign and tried Griffin, best decision I made!

My husband and I worked with Louie Holguin for the trade in and upgrade to a new truck. He was great to work with, got us exactly what we wanted at the price point we were hoping for- no pressure and easy to talk to. We had to bring our two young children with to do the paperwork, which isn t ideal, but Louie and Chris in Finance understood that and worked efficiently to get everything completed quickly. Overall great experience!

I have never bought a car from a dealership or financed a car before and after going to dealership after dealership with bad experiences we came to Griffin Ford in Waukesha. I had such an amazing experience buying my Explorer from them. I have to put a special shout out to the car salesmen Luke Alva for helping me through the entire process, going above and beyond, and being so helpful! Thank you Luke for your great work I love my new car!!

I was very disappointed with my experience at Griffin Ford. I got into a car accident and only had a few days to get a new vehicle. I had never bought a car from a dealership. Since it was the end of the month, they really wanted to make a sale. The salesman made it seem like our business was not important to them since they sell the most Fords in the state . The sales department gave me incorrect information which lead to a huge mix up later and almost had me walk out on the sale. Never once did she apologize but instead put the blame on me. She was rude and short after that and kept trying to bully me into making a payment higher than I was comfortable with just so they could get the sale. They are not interested in helping you get a great deal or find the right car for you. They re just interested in trying to get you to buy a car as quick as possible and get out. I bought the car because I needed to get one before the rental was up and would have not done that if I had more time. I will not go back there or have my vehicle serviced there.

The sales manger actually yelled at us because we caught him in a lie and tried to manipute there financing numbers to cover hidden costs. John Jr. was a very nice salesman to work with and feel sorry he has to work with a very unprofessional person. BE VERY LEARY OF THERE TACTICS.

Very good service, nice customer lounge, Have been using this dealership for 20+ years

Picked up a 2017 Ford mustang GT . Great car, great experience, great customer service!

My sales person, Matt, stuck with me through three transactions until I got the car that I am happy with. There were a few bumps with the multiple transactions and the different people that needed to handle the different details. I understand that there are procedures and policies that need to be followed and that the sales person does not always have control over them. He was able to locate misplaced 2nd key for the car that I bought and service department was able to get the door code which was promised to me. My sales person answered my text messages even when he was not working. Bottom line buying a car can be a learning experience. Next time your in the market stop at Griffin Ford and ask for Matt, his service will not stop until you drive away happy.

i called for an appointment to get service done on my ford transit. The appointment was made over a week in advance. I asked for repairs to the broken handle on my side door. I asked for an alignment and camber adjustments on my rims/tires. I also asked for an oil change and wiper replacement.
I brought it in on time per my service appointment roughly at 8 am and dropped it off. Later that day I called and was told the service manager would get back to me. I got off work and stopped in at 4:30 to check progress because nobody called me. They only had time to check my broken door handle. I wasn t very happy because I had made the appointment in advance and had hoped my truck would get the attention it needed. They said they would get the handle and do the alignment and camber adjustments the next day. They next day came and went and I got off work and stopped in at roughly 6:30 pm to pick up my work truck. When I got there the only thing that had been done was the oil change and wiper replacement and the side panel on my door was taken off.
I was fed up and took my truck home broken still. They must ve messed with the air in my tire because the low tire pressure light was on. They never called me back or anything!!!
Long story short is don t take your ford transit work truck here because they don t have enough lifts to work on your truck in a timely manner and don t care apparently.

The service I received for a major repair of replacing the timing belt and cam phasers, as well as replacing plugs on my 2012 F-150 was done in a most professional and efficient manner to ring by truck back to factory spec.

It is back in for the same problem. If this improves I will update it.

Angelo is the most amazing man we are so grateful for his service

Very happy with purchase at Griffin and would recommend to others. Everyone courteous and helpful.

We love our new vehicle . Thank you Mike for being helpful in guiding my husband and I with our purchase .

Mike and Anton provided exceptional customer service. I went in to trade in my vehicle. They made sure I got the best trade in value! I also purchased a car that same day. Best car purchase experience I have ever had. No buyers remorse what so ever! I got an awesome deal on my new car and they even gave me weathertech car mats! Extremely happy customer! These guys are awesome!

One of the best new car buying experiences I've ever had

Shows nothing but Love and care for their customers
Great customer service love it

Luke was knowledgeable and very patient while I made my choice! Chris in finance was incredible! He provided me many different price options, warranty options, and had side by side comparisons for me to decide what was best for me. He was incredibly patient and explained everything in great detail. Very happy my first EVER new car!

The people we worked with at Griffin were all great, friendly and knowledgeable. Tony our sales consultant was the best.

Excellent service, honesty personified, courteous, helpful staff, timely repairs, excellent mechanics, and the list goes on. I buy all of my vehicles from Griffin, always Fords (my vehicle of choice) I was treated like a Queen.. Thanks so much for everything all of you do. These are many of the reasons that have me returning for the small and big things that need to be completed professionally and with courtesy and a sense of humor where needed. Keep on keeping on!

I am a previous employee at Griffin and I will probably never go anywhere else for a car. Honest and down to earth people.

Took over a week to get an appointment when key was stuck in the ignition. They did do the work in a timely manner after being dropped off. They offer a shuttle service and were very prompt in follow up calls!

We were very satisfied with our Sales Rep Briar, that went the extra mile in bringing the price into line with what we were after, for the pre-owned Explorer that we bought on Sat. 2/10/18. However, there is nothing more frustrating, that to wake up to 8" of snow, to be warmly greeted by a dead battery, not even 12 hours after driving it off of your lot. The more frustrating part, will be that we'll have to take time out of our already busy schedules on a Monday morning, to go spend another chunk of change to replace that Battery, when I would have presumed that the Griffin Ford would have ensured that the vehicle was fully functional, before I drove away with it.

I am angry beyond words, after spending $28,000 on this beautiful vehicle, to have to turn around and open my wallet yet again so that the dang thing will operate! I am not pleased in the least since my limited 3 month warranty has a $200.00 deductible, so there is not recourse from having to shell out the money to replace it...

However...I did receive a call from the Sales Manager today (2/12/18), that rectified the situation by sending a check in the mail, to cover our costs for the new battery. It was a class act, that I will never forget! Thanks for such great customer service, to make things right!

Do they sell cars here? I mean, they have 2 Mustangs, one of which at least looks used. They have 5 Focus's, 1 Fiesta, and the rest were trucks. The used car lot looks pretty full though! For new, it would be hard to even go here to consider a car because you don't have a very diverse selection to pick between to even test drive something. The salesperson who greeted us was really nice though.

Took 90 minutes to do an oil change and change a rear wiper blade.

Honest and friendly service, repair work has always been good.

My recent leasing experience from Griffin Ford was absolutely superb!!! This was the 3rd company vehicle I have leased from Griffin within the last six years. The salesperson from my first 2 leases had moved on and there was also a new GM and Finance Manager. Despite the new faces, the team treated me with the same professionalism, friendliness, expert vehicle knowledge, and excellent customer service I had gotten accustomed to with my previous leases. The team I dealt with is top notch, made certain I got the best possible deal on the new leased vehicle as well as my previous leased vehicle which I was turning in 6 months early, were patient with me through the process as I took a few days to make up my mind, and went above and beyond to make certain that my buying experience was efficient so as to keep the time I spent at the dealership to an absolute minimum. I, in particular, appreciated the complimentary floor mats that my salesperson and the GM included at no charge due to my past patronage. That gesture was not necessary but definitely a nice touch. In the end, I had a VERY positive experience and would HIGHLY recommend!!!

Service was fine and prompt, but this is the second time I had to go back in the service area to get my wheel lock adapter back. I would have been in a jam if I needed it on the highway somewhere and didn't have it.

Giving 2 stars instead of just 1 due to the awesome service I've received from Steve.

Unfortunately the last two times I had service was with Angelo. My first appointment was to have my brakes replaced, and I requested an oil change also be done since my car was going to be there all day. I picked up my car, no oil change.

Second appointment was just to have the oil change done, and I requested the wiper blade also be replaced. Left it at service all day again, and when I picked it up the wiper had not been replaced. Angelo had also asked me if I had pre-paid maintenance at the time I dropped the car off and I confirmed that. But the paperwork charged me for it and I ha to wait about 20 minutes for that to go through another advisor and be fixed.

I received a call from service next day asking if I wanted someone to shuttle out to my car and replace the blade, and I agreed! But nobody arrived, and when I called back into service was informed they couldn't check who had called and agreed to do that without a name.

TLDR: service is great, as long as you don't get Angelo.

I needed to bring my car in for an oil change and a recall. We arrived on time for our 9:00 appt. And were told could be up to 4 hours. They had completed everything in 2 hrs.
Awesome service. Warm and friendly environment

Traded in a 1998 Camry. Got ripped off on a 2010 Ford Ranger. 6 months later got a bill for a parking ticket in Milwaukee. Fools never took the registration or plates off my car and just sold it. Now I have to play the run around game to get this cleared up. I will never go back & recommend NO one else does. No care about customers just want there money.