Griffin Ford Review

A few days ago I had made the deal final on my 2015 F350 Platinum. I absolutely recommend Griffin Ford to ANYONE looking for ANY vehicle the staff there was phenomenal, specifically my salesman Tony Miller and one of the finance managers Phil DeSalvo. From the very start all the way to the end and signing the paperwork, I was extremely well taken care of and not rushed one bit!!! I don't normally leave a review but it's a must when you're taken care of as I was. Thank you Griffin Ford, Phil and Tony, for taking care of me. I definitely will be back!!!!

Very positive buying experience. Would recommend salesman Briar Huffman; helpful, knowledgable, informative.

Service at Griffin Ford is outstanding.
Never had an issue with them. They are professional, competent and give all customers the right courtesy.
Griffin Ford Numero UNO!

I have been going to Griffin Ford for the last three years, when I started my first vehicle lease. I would recommend this dealership to others, as the prices are reasonable, and the customer service is excellent. Pete has been helping me from the day I walked in the door through my most recent visit to purchase my lease. This time around, I also received great customer service from Kay in the Accounting Department, who was helpful and did a nice job of explaining things to me. I will continue to come to Griffin for service on my vehicle, and the employees in the service department are friendly and helpful as well.

As usual Griffin Ford did a great job of servicing my car and checking all the different things. As an older woman this is very important to me to feel safe to drive my car after I have had it in for servicing. Thank you to everyone.

Questioned a policy had with buying car not sure if helped with oil changes.The rep looked into it and advised me of his findings. He wanted to make sure not charge for something the plan allowed. Great follow up

I can say getting my car in right way for a battery replacement was the only thing that went well. The mass air flow sensor was unplugged and was never put back on so my car didn t function correctly. When I called after I left and told them the concerns of my car not working properly I was basically told it s not our problem things happen when you change a battery. Turns out had the sensor been put back correctly I wouldn t have had an issue that I took into a reputable mechanic to check out. Oh but the guy said if I wanted to come back in a week it would be $170 to diagnose. I received diagnosis and an oil change for less than the $170 they were going to charge me. Very disappointed and I won t be going back to griffin ford Waukesha for anything nor recommend them to anyone. I have an oil change left on my warranty and I honestly don t even trust them to take my car in for a simple oil change.

Louie Took such great care of us throughout the entire process. This is the second vehicle we have purchased from Griffin Ford.

Service, as usual, was prompt & friendly. No attempt was made so sell me unneeded service. Customer waiting area was clean, comfortable, and CoVid arranged. Good experience.

This was a short notice request to check the electrical system after a relatively new battery expired. Griffin team scheduled for drop off, and promptly tested the car the next day, and found everything to be satisfactory. The issue had been the battery, which was not replaced by them. Great outcome, quick service, and no issue working with the car. Much appreciated.

Great place to do business. Service staff is top notch with excellant mechanics.

Did a great job, fast, and friendly. Quoted accurately. Getting the initial quote on the phone took a couple calls, but once the appointment was made, it was very clear sailing.

Griffon Ford was an excellent place to buy a car. Matt Thornburg was a pleasure to work with and created a very relaxed environment for us to buy a car in. I appreciated their care and attention to detail. We bought a used car and by the time it was done being detailed it looked like it was brand new. We continue to love our new car and I will absolutely be doing more business through Griffin!

Very satisfied with Griffin service. Everyone treated me courteously. A bit high for repairs but Griffin did a good job.

Tony Faraos helped me every step of the way to finding the vehicle that best fit by needs, wants and budget. He is super knowledgeable on all makes & models. He asks questions, listens, informs you then delivers a great variety of vehicles that fit what your looking for. He was patient and helpful when I was picking vehicles to test drive also dearing buying time I never felt rushed. Tony & Anton were wonderful for working with my budget they gave me a great price. Melissa in financing was simple amazing. She's a very busy ladie so we waited a while but she's worth the wait she worked fast & efficient! She found me a Leander that would give me the exact monthly payment I wanted.
I left w a 2014 Ford Edge SE that I love! My experience here was so positive and convenient. I highly recommend you buy your next car from Tony Faraos at Griffin Ford

Its always a pleasure to work with Frank Ballendux. There is no pressure to buy. Frank kept me updated on my new truck order.
Closing with Mel was fast and easy!
I would like to see them update their customer waiting area. Provide computer work area with charging outlets. Take a look at Brookfield Toyota customer waiting area for ideas.

After my wife's car broke down, we stopped by Griffin Ford having a general idea about what we needed. Bob Groover not only found the exact vehicles that I was looking at online, but also found similar ones that we had no idea about and had us look into those as well. His outstanding knowledge of their inventory put us in a great car that my wife (and I) absolutely love. I asked for a bunch of business cards to give my friends when they are in the market of needing a new vehicle. Griffin Ford was a great place to shop and will gladly go there again.

Their maintenance department is also incredibly friendly, knowledgable, and honest- the three pillars I look for in customer service for a vehicle. A big shout out to their team (especially Matt) for helping my wife and I make informed decisions about what to do. I have taken every vehicle I have owned in to them for regular maintenance and always leave 100% satisfied.

I honestly cannot stress enough how much I reccomend this place and their team in literally every department.

Emailed them that I wanted to come check out a suv. And asked them to hold it for me. They scheduled a appointment for me to check out. Drove near 60 miles to check out the suv and when I arrived they said someone just purchased the vehicle before I even got to look at it. No call or email about the suv being sold or anything just a big sorry and told me when theres another one they ll give me a call. Very unfortunate and a bad experience.

Didnt purchase my truck from this griffin dealership so cant say anything about the salesmen here. But there service department is horrible. 3 days after buying my truck a power steering hose busted, not anyone's fault things like that happen. I dropped my truck off here because it was the closest griffin to my house and a ford service shop. My trucks a ford but bought it from griffin chevy dealership. They fixed it as they said they would but once I got home with my truck I noticed rubber all over the back mudd flaps and bumper. Mind you I just washed it before dropping it off. I called and asked about it and was forwarded to a mangers voicemail only to never receive a call back. Also my mpg average was at 10.8. Its always at 13.4 but I reset it before I dropped it off just so I would know if someone was joyriding, as I have always done with my vehicles.The part that really made me realize they dont know what there doing is I dropped it off next time to get a recall fixed. I asked them to look into a noise coming from the front every time I turn left. So after having my truck for 4 days they told me the noise is coming from my rear parking brake line rubbing on my shock because my truck is lifted and all they can do is put grease on shock. (I bought the truck this way). Well I drove it for a couple weeks and the noise kept getting worse. So I took it to a shop and after them have my truck for 2 hours they found multiple issues. Main one being my rack and pinion was gone and they deemed it unsafe to drive. Also front pumpkin leaking, passenger tie rod end loose and right side valve cover leaking. So instead of the warranty I pay for covering this it cost me almost $3000. And wow amazing no more noise. What makes all this worse is I've only owned the truck for 7 months and haven't even put 7000 miles on it. I dont know if they just didnt want to pay for it or if there mechanic didn't know what he was doing. Either way not happy with there service and would advice against taking your vehicle there for repairs.

Update: I gave them info to contact me service manager (jeff was his name I think) called me and woke me up. I work 3rd shift so not his fault. He called me 11/22/19 and went over my complaints. Wanted to check cameras for whoever was beating my truck up, to long ago to have it still. Then wanted to know what was all wrong with it (clearly says in above comment) told him again and said he was going to look into it. Also wanted invoice of the service emailed to him, which I would have no problem providing if a email address was given. Then asked me when was best to contact me on the next business day. Told him Monday before noon (11/26/19), today is 12/10/19 still haven't got a call back. No response just shows me how badly things are run and dealt with and they could care less about there customers. Mind you my parents have been buying cars here for 30 years. No one's being held accountable for a there act actions. Will again advice anyone I know not to purchase vehicles from such a terribly run place.

My husband and I went to their used car sale at the Waukesha Expo Center. The salesman Dave was very knowledgeable about every one we looked at. The finance person, Sam, was great to work with also. She had a great sense of humor. I will definitely recommend to my friends looking for a car to go to Griffin Ford.

I had a wonderful experience at Griffin Ford. John Clark was open and honest, patient and kind. Alex in the finance department was informative and answered all our questions. They even went out of their way to get the vehicle I wanted at a good price.

I found John's help to be very valuable. He answered all of my questions and explained things to me. He was also very polite and I had a great experience.

My experience at Griffin Ford was awesome. My salesman Wayne was the best. I got exactly what I wanted for a great price. The staff there were so warm and inviting. I recommend anyone looking to buy a vehicle to shop here. I definitely will be purchasing from here again soon.

I left a complaint online and have not had any response. I also emailed Dustin Abplanalp, Service Manager with a picture of the greasy handprints on the front, drivers side fender. My appointment was on 07/31/2019, at 10:30 AM. It was obvious that whoever did the work on my car did not use a fender cover. Today I noticed that they did not reset the the oil life percentage gauge. I tried to get my service done where I bought my new 2017 Expedition EL Platinum. I thought that s what dealerships wanted to do. The service department at Griffin Ford failed to do what I believe should be routine practices. I have Ford dealerships closer to home. That s where I will go for my future service requirements and our next car purchases as well.

Rod Smith
Vin# 1FMJK1MT2HEA15814

Purchase a very low mileage fusion only two years old with my daughter. She could not be more happy. Sales knows what they are doing. Second sales person to guide me in the correct vehicle for my family's needs.

Friendly, though, they do make you wait, phone calls are Not returned at all. Once you have a face to face meeting, it seems to go ok. They are however willing to work with all kinds of credit.

I've worked with Steve at the service department several times over the past few years and I must say, he makes the experience seamless, professional and pleasant. Always has. Getting your car repaired is not always a pleasant experience, however Steve is empathetic and does his best to make the process quick and with the least amount of headache. He is a gem.

I'm very happy with the work Griffen Ford did on my 2014 Ford Escape. Working with Steve in service made my experience go smooth.

I am very satisfied with my purchase experience here. Ross did an excellent job and I am very happy with the new vehicle. My sister is looking for a new vehicle and I will recommend that she goes in to see Ross.

I have been a customer for over 20 years!! Frank is great to work with and really knows the Ford product.

I needed my 2017 Ford Escape checked out and took it to Griffin Ford. They were the best! The Service advisor Matt, the cashier lady, and the driver that took me to and from work - all were awesome!! From this experience I have decided my business only goes to Griffin Ford.

Griffin Ford has earned our business several times over, we buy several trucks each year, and every time Griffin is the seller.

I have to say this was a very relaxing purchase. My sales rep, David Nutt, made me comfortable and was not pushy. He was super friendly and make sure I understood what was happening throughout the process. Thank you Griffin Ford for making this girl VERY HAPPY!

We worked with Tony.
On several occasions attempted to contact via phone and text and felt completely ignored.
He was nice when we did communicate.

I recently found myself needing a new vehicle. I did alot of online looking to find a vehicle that met all of my standards. Which led me to Griffin Ford who led me to Matt Thornburg in their used vehicles department. I owe Matt a huge shout out. He was straight forward with me about the vehicle i was looking at and very awesome at answering ny question.(which for the little i do know about cars was a lot of questions.) He made my car buying experience a miracle and a blessing. I will be going back to Griffin Ford for all my cars! Thank you Matt Thornburg I love my car!!!

The is the 2nd vehicle we've gotten from Griffin. The car buying process is one of my least favorite things to do, but Griffin made everything go smoothly and were NO PRESSURE whatsoever about the transaction. I highly recommend them.

A favorable experience and a satisfactory purchase. I liked that when they provided me with the cost it included everything-taxes, license fee, etc. That way I new exactly at the time of purchase what it was going to cost me. People were friendly and helpful.

I bought a car early/mid September from this dealer. They confirmed they had done work to the car prior the sale. As soon as we drove off with it after the sale it began to make a noise, caused by the work they had done to it. I took it back within the week it was bought, they took in they said they were going to fix the issue and cover the cost. They had it for over a week, the issue was not fixed it was made worse! They had little concern of their customer needs. Now we have to pay out of pocket, a large sum not even a month since buying a car from this place. It was also very dirty when buying it and when picking it up after the supposed fix . Will not be recommending this dealer to anyone.

Ross and Mark were very professional in working with my son and I. We were treated fairly and respectfully throughout the process.

Ross is very knowledgeable and was especially helpful; and found several discounts applicable to our circumstances, making our deal fantastic. Highly recommended.

What brought us to Griffin Ford was the pricing and value. What will keep us at Griffin Ford is Nick our salesperson that listened to our wants and needs to match us up with that perfect vehicle.

This was the Best friction-free customer service experience I had while searching nationwide online to purchase my new Ford F-150 Raptor. GRIFFIN Ford engaged me online the same day I emailed them and provided all the information regarding the Raptor I wanted to know about, without any sales pressure. I made the purchase from my home state of California online with the dealership. It was an easy decision given they had the best agreed vehicle price nationwide with trustworthy communication developed by Griffin Ford. After the purchase, Griffin took the time to assist me in locating a company to ship the truck to my home in California, who then delivered my new Raptor within 3 days. GRIFFIN Ford demonstrated that it is possible to create a great experience buying a Ford Truck. And just so you know, out of all the cars and trucks I have driven in all kinds of terrain - the Ford F-150 Raptor is the best of the best without a doubt.

(FYI - All new Ford Raptor's have California emissions stickers)

I have my ups and downs with this place but and all good service

Quick and friendly service. They always seem happy to see their customers.

Bought used truck that has front truck bed damage and was told by sales manager that it was cosmetic. Three separate huge dents. Disappointed on Griffin Ford integrity. My experience did not reflect their commitment to customer satisfaction.

I would give less than 1 star but cannot. I scheduled an appointment to look at a vehicle and received several reminders, even a e-mail that morning letting me know the salesperson had set aside time to give me the attention I need. After driving 35 miles and almost a hour of my time I was informed that the salesperson was not in. I was then informed the specific vehicle was sold the day before. Do yourself a favor and do not waste your time and money or be fooled by the commercial you see on t.v. Griffin Ford does not care about you.
UPDATE - the manager called me and was very apologetic about what happened. He explained some things and I can understand some of what happened. I am willing to work with them but am only moving my review a little till there is some physical action on their part and not just talk.

People are very kind, but as car buying usually goes, nothing went smoothly. Would warn to look at every line item in detail - what we talked about and what we were charged were 2 different things, and we asked a lot of clarifying questions! Best to get your own financing as you will be told they will get you the best deal, but in our case the business office did not. Information we mentioned to the sales person, never made it to the business office where you close the deal.

Great service told me about a recall and fixed it while I was getting an oil change. In and out quick.

Got a recall letter in the mail and took it in for the airbags. Work was done very quickly and professionally. Will always use Griffin Ford every time for every service and car purchase. Thanks

Great experience while leasing my new F150. Frank B. was knowledgeable and friendly as he stepped me through the process. Sales staff was also not "pushy" or annoying like you see at some places. Will do business with again.

purchased a car for eleven thousand dollars after a few day I found out it has driver seat they tried to fix it three times but could not get it fixed it was so uncomfortable to drive so I took it back and wanted to pick out a different car they would only give me eighty five hundred a twenty five hundred dollar loss plus my twenty eight hundred dollars I put down is gone for a seven week ride I guess making a few bucks now is worth losing two good customers I hope mr griffin reads this and gives me a call if anything changes I will change my review buyer beware

they always do a good job servicing my escape and my F150!

Matt was very helpful with good information that led to the sale. The vehicle is great.

I worked with Wayne Pipke at Griffin Ford to purchase my Corvette. This was an excellent experience and everyone I came in contact with at this dealership went out of their way to ensure that I was taken care of. I highly recommend Griffin Ford and ask for Wayne.

Nice people . The only reason not 5 stars is because I was hoping for more off on a used vehicle then what offered. Cash up front too. Otherwise a pleasant experience. Update 2/11/2019. Was told they do emission tests when vehicle purchased. They gave me a 2020 sticker to apply to license plate and did so thinking the emission test passed and that was that. Approximately 7 days later, I get a letter from the DMV telling me to get emission test done or plates will be suspended. What??! Tried calling dealership rep that took care of me, but had to leave a voicemail which I never indulge in. So had to go to get emissions done on my own. Thank goodness vehicle passed. Rant over.

My experience at Griffin Ford has always been good. However, I am somewhat disappointed with my F150 in that it needed a new oil pan at only 22,700 miles. I am in the last month of my 3 year warranty. I'm wondering what this would have cost me if the warranty had expired? Do I need an extended warranty protection plan for an additional $1,000 to $2,000?
Tom Barth

Efficient & expeditious service. In & out in less then an hour.
Car wash is a nice touch. Love our 2014 Edge.
Kathy

Did lots of shopping around including talking with salesmen at different dealerships. My phone conversations with Tony Miller and his manager were what swayed me to drive 80 miles away to pick up a ride instead of buying local. Thanks guys!

Always very good service at Griffin Ford. Knowledgeable and courteous. No unecessary waiting!

Just bought a used 2015 Explorer from Wayne Pipke at Griffin Ford. Great experience, low key, good deal, and Wayne is a great guy to do business with.

I am always satisfied with the service and the prices I feel are very reasonable. The place is so nice and clean and the coffee is great. Haven t tried the sweet rolls yet.

Went in about a month ago just to look as we weren t quite ready to buy yet. Nick came out to great us and we couldn t have asked for a better sales guy. Since we didn t know exactly what we wanted, he gave us the keys to at least 3 different Explorers to test drive. The best part is that he allowed us to test drive by ourselves so we weren t uncomfortable while testing. After choosing the one we liked, we put a hold on it. Almost a month later, getting the best deal possible on the vehicle, we are proud owners of a 2017 Explorer Sport. Everything from Sales to Finance to the Sales Manager coming out to thank us and show sincere appreciation for our purchase, all was a great experience. The best part was having Nick come into work on his day off just so we could get the deal done on OUR time. Thanks Nick!

Took my truck to Griffin Ford on 8/2/18. They diagnosed a check engine light issue to be coolant getting into my engine. Not good, but, under warranty. I was told they would not be able to do any work on it for at least 1.5-2 weeks as their engine tech was so busy. They had 4 cars in front of me he had to work on. However, I could not take the truck home and schedule a time or even have Griffin call me a day or 2 before to have me bring it in. I get that it likely is not a good idea to drive the truck in this condition, but, long story, but, this has been going on since 5k miles and now had nearly 20k with no one able to diagnose it. Griffin knew that, but, did not matter as that is their specialty shop go to market strategy. Each tech has only 1 specialty and that typically is 1 person per specialty. On top of that, and really the kicker, they offered no loaner or rental. Of course, I would prefer a loaner, but, was willing to do something as I needed a vehicle for work. This too is their decision as a dealership. Others do offer a loaner/rental. Due to the long history of not being able to diagnose the problem till now, I decided that I could live for 1.5 weeks. This turned into a total of 4+ weeks. Picked up the truck on 9/17. It was completed by 9/14. Service Advisor did not proactively communicate with me that things were getting extended, I had to call in more than once. We had a big vacation planned for over a year where we would need the truck to pull a camper. The reason we bought the truck Well that did not happen. We had to change our plans and spend even more money to rent a small pop-up as we weren t going to cancel the trip. During this process, Griffin Ford hired a new Service Manager and while he did a lot to remedy the pain in the butt this truly was, the damage was done. I cannot say what the future holds, but, there is room for improvement in the customer service delivery. As a stark contrast, while this was going on, my Chevy Traverse check engine light came on. I took it to the Chevy dealer we normally go to and their customer service and proactive communication along with a loaner ready within 5 min of arrive at the shop was top notch. This difference in customer service is what prompted me to write this review. Hopefully Jeff can remedy some of this.

Update 10/4/18
Spoke with Service Manager and he explained more of the things he was able to do to help me out with this. In fact, I give Jeff, new Service Manager a '5'. Much appreciate his efforts to make things right. In addition, I like their initiative to get more Tech's cross-trained so they can be more efficient when certain Tech's get backed up - this is a great move toward a focus on Customer Service! Consider this a 4.5 star rating. Getting closer to a '5' and I will be taking my truck back to Griffin for service in the future.

My brother and I (76 & 68), have been longtime customers, In my case since the late 80's. Always open and honest with me, considering I almost always needed to custom order due to my tight beliefs and wants in new vehicles. The service is honest, knowledgeable, with long hours of operation that helped as I and my wife were raising kids and on different work shifts.

I will surely be back for future purchases!

Ken M

Very poor customer service....waited three weeks for my pickup to be repaired while Jeff the manager let the transmission tech have time off after taking a transmission from my truck and wouldn't finish the installation of a replacement. Service manager used deceptive information when I enquired about a new transmission and installation of the replacement said that I would have 150,000 mile warranty and in and out in two days. Will not be using Griffin Ford nor word of mouth appraisal . Boucher Ford has better Service.

My service rep Steve was very helpful. He was able to complete everything I requested in a timely manner including the oil change, air bag light concerns, flat tire repair and replacement, interior detailing and an estimate for repairs to passenger doors. The only thing that could not be assessed was the engine noise, however Steve was able to schedule the next available appointment for 2/26/2020.

Courteous professional service. Updates provided as work progressed. Reasonably priced service. Car returned in a timely manner. Repairs fixed the issue.

Excellent customer service. Alex Griffin worked with us to close a win-win deal. I love my new used 2014 Ford Escape Titanium loaded with technology. Alex took the time to explain all the features to us before we left their lot. I highly recommend checking with Ford Griffin if you are in the market to purchase your next vehicle.

I was en route to another dealer and just stopped in to see if they had any vehicles in my price/age/mileage category. Although a little higher than my budget I worked with Tony and ultimately test drove a comparable vehicle. After moving on to the other dealer and test driving my researched choice I returned to Griffin and purchased the one we saw there. In all a fairly stress free purchase within 10% of my budget for a car with more options than I originally looked for. Still well pleased with my purchase two weeks later.

Great experience they worked real hard to earn my business. But not pushy. Thanks Peter

My daughter knew she wanted a hatchback & she liked the Ford Focus. And did I mention we had 4 days to find and finalize this vehicle. We actually began by speaking over the phone with Briar, a salesmen at Griffin. He had a few vehicles ready when we arrived. My daughter was set on one 2016 focus but she had no credit established so we had to look at something a few years older. She settled on a red 2014. Our last stop was their finance manager who jumped through hoops to get the paperwork finished in record time. We left there with 1 hour and 15 minutes to spare! Both Briar & the Finance Manager were great to work with.

After shopping around for several weeks, we spotted a 2014 Ford Flex on your website. After making contact with Nick we decided to come and take a look at it. Living in Racine and driving past the Ford dealer there, we made the trip. All I can say is the trip was well worth it. Nick and Chris made everything smooth and simple. Thanks guys.

Very nice people. Jorge is great and doesn't pressure you which is hard to find in a used car salesman.

Thanks for a great job and quick turn.
Steve in service is the best.

I purchased a 2016 Fiesta and the whole process took less than 4 hours from the moment I walked in the door... Wayne helped me negotiate my lease trade-in and the whole process went very smoothly. After two test drives, I knew the Fiesta S was the right choice for me - and so was Griffin Ford. Thanks everyone!

Dave Nutt and I believe Phillip were great! While waiting they constantly reported back to us about what was going on. They got us the truck we wanted for the price we wanted with little hassle. I would recommend people to go here and purchase a vehicle.

Great family owned company to work with on your next vehicle purchase. We had just had a car totaled out and needed to move pretty quickly to replace it. My family opted to go used and found a wonderful Escape that has been well taken care of. Wayne Pipke was great to work with. He was patient during the search, but also moved quickly when finalizing the deal. All in all, it was a great experience and I definitely recommend using Griffin Ford and if you go used, go Wayne Pipke.

We have a Focus that we keep in storage and recently needed to use it. The battery had to be charged and we drove it directly to Griffin Ford's Service Department early evening (without an appointment). They kept it overnight, replaced the battery (under warranty), checked the FOBs and had it ready for us the next day. Service was prompt, courteous, and there were no issues with just stopping in to have service.

Roy was amazing!! Very friendly, not aggressive. Very accommodating. Answered all of my questions to the best of his knowledge. Sam in finance was awesome to work with. Overall super happy with my experience and my purchase!!!

These guys did a great job getting me into my new 2020 Ecosport, 10/10 would reccomend to a friend

They were very professional and provides quality service that the other ford dealers did not. I am impressed and will be visiting again!

Bob Groover was great helping us find a car in the price range that worked for us!

My car sales woman Echell was a pleasure to work with. She was patient with me and very understanding. She wasn't pushy in any way, she explained each step, she gave me options, asked questions and made my experience easy and quick. Great lady to work with.

Everyone was courteous and helpful. Mary and Mike did a great job. Very happy with purchase of new vehicle.

Got the job done in spite of my warranty company.....
Everything is working fine
Thanks for everything!

We purchased a used car from Bob Groover. Everything was great. Very smooth transaction. Thanks for everything.

My wife was very disapointed with the cleaning done on the seats, nothing was done with the ceiling that she mentioned, and the back carpet when seat is put up. Will not get this done at Griffin again.

Not ready when promised. Repaint had blemishes in it. Less than a quality job .

John Lund worked with me on a very professional basis. He was very knowledgeable the product. He listened to the questions I had and answered them clearly. He made the overall buying experience excellent.

The staff at griffin are always so friendly. They explain things clearly and let me know what my options are, without judgment.

Exceptional service...attentive and kept me informed.

Excellent experience with service department.staff was friendly, knowledgeable .service performed in a timely manner.

Very nice dealership. Very nice inventory for new and pre owned trucks and cars for good prices. Now is time to check out America's favorite brand that would be Ford

Highly recommend Wayne Pipke for your next vehicle search. Wayne took time to find exactly what I was looking for. I had certain must haves and needed to stay within budget. Wayne found the perfect car for me, the dog, and the baby! Thank you for a great experience. Wayne used the appropriate amount of communication and never once was pushy.