Drake in financing was great! He took the time to explain everything and was very friendly!! He is a great asset to GreggYoung! Jake was our salesman, he was very patient and kind while we thought about what we wanted to do. Great sales person!! This was our first time to Gregg Young and would go back.
Couldn't find anyone to answer questions about a truck.
Dave Kucera was great to work with and very helpful. Ever since I've purchased my very first vehicle with Gregg Young I have always felt like a part of their family. They will always take care of you. No matter how far away you may live the way they treat their customers is worth every mile.
Jack Freese, Service Advisor, Gregg Young Automotive Group is exemplary in his approach to customer service. From his communication skills to handling the details, Jack does an impeccable job.
All of my experiences at Gregg Young Automotive Group have been exceptional.
Excellent customer service. Had an issue with my car and they squeezed me in even though I didn t have an appointment.
Very courteous. They will continue to get my business.
Very professional and Fair and assisted us quickly and effectively on our every need
We ve just recently purchased a vehicle from Gregg Young Chevrolet and had service performed on a seperate vehicle. Both experiences were great and easy to deal with! We would recommend Gregg Young to anyone. Very professional!
Thanks to Wes Beberniss for making the internet purchase quick and easy!
My first experience when I came to Gregg Young Chevrolet was unlike any dealership that I had ever been to. I was there for a routine oil change on a Chevy that I had purchased through Woodhouse in Blair, Ne. Even though I did not purchase More
It took way too much time for them to give us an answer and I had to end up just calling and telling them never mind. They didnt communicate at all.
Brad was incredibly polite and courteous. His honest and professional manner was greatly appreciated..
A BAD REVIEW TAKEN CARE OF.
I am from Bismarck North Dakota. I drove 9 hours to find a specific rav4 for my fiance. The salesman Justin was absolutely Great. He bought us breakfast and made the experience great for us. We had a little trouble at the dealer with the financial department. I didn't think it would turn into such a big deal as it did. Because our sales tax is 5% and omaha was 7% the financial rep, who I will keep nameless said "let's charge you 7.5% just to be on the safe side" fine with us. We signed the papers and we were out the door heading straight back home. Fast forward 3 months. I get a paper from the dmv ( I still have not received my plates) that says you need to send in some paperwork missing from the dealer, and $253 that you owe. It seemed a bit odd as I had already paid them and should actually be receiving money back from them. Come to find out the "estimate" they made for sales taxes was actually only 4.33% which is no states sales tax. After talking to the financial person about it they told me "there is nothing we can do about it". I would think if anything, they would own up to the mistake, and at least pay something since I shelled out $31k on a car from them that I still don't have plates for 3 and a half months down the road.
Update: The vice president called me personally. He said he was shocked by the way the situation was handled. He said that is not how he runs his business, and his staff should know that. He said that he would make everything right, and I received a check in the mail for the sales tax difference, plus extra so "me and my fiance can go out to supper on them". It takes a good business owner, to own up to a mistake, and fix the issue. I will back in the future.
Ken was terrific, he worked quickly and efficiently all while remaining professional and personable!
Very happy with the service. Jack did an excellent job keeping me up on what was all getting done to my vehicle. Very professional and made it very easy for me. Thanks again.
This was my first time working with them. My dad has been a customer for a while and I just a got a car and needed repair done. I didnt know much going in but they helped me understand everything and get everything processed fast and smoothly! Definitely will be going to them in the future when i need help with my car!
They were so helpful and accommodating! They got me right in for my appointment and got me right out. I believe I was only there for 40 minutes. And when Jack took me outside to my car, they had washed my car! I was very impressed! Will definitely be returning!
Mark in the Service Department and Guy the Courtesy Driver was fantastic. Very personable and honest!
This was my first time and I had no clue what I was doing or where I was suppose to go. Even though I looked like a complete idiot, they made me feel welcome. My oil change is as quick not to mention he cleaned my floor mats off! Impressed with the service and conversation. Highly recommended and definitely will be coming back!!
Unfortunately they did not have the filter for my car in stock. Took almost 3 hrs to get one. To be fair, I just walked in to Quick Lane with no appointment. Next time I will make an appointment
I am a 46 years old. This is my first new car. Thank you very much for making my experience great, even during COVID. I will definitely recommend other to enjoy the same experience I shared with your team.
Best experience I've had at a dealership (low bar). They did everything quickly and kept me up to date while I waited.
Vehicle was in for warranty work on a blown engine. Trent was extremely responsive and the communication was great!
I had an overall great experience here. Bobby was very helpful and extremely patient with me, Alex in finance was quick and courteous. I definitely recommend anyone to give them a visit when car shopping.
Honestly I will never ever be back to this place! Horrible customer service, awful prices and they will mislead you! Have had this problem several times with them and we went back after an absence and they were worse than ever. Had a 9:15 am appointment and they called us at 3:30 pm asking if they could fix it the next day and that they hadn't started. When I said I wanted it the day I brought it in they mentioned another $1,600 in repairs they thought I should do when I brought it in to fix a door handle. Magically within 45 minutes they were done with my car and it was pretty shocking how much the labor cost when they were done so quickly. Don't waste your time on this place as they will just steal your money!
Gregg Young always does a great job with my vehicle
I was very happy with the service I received at Gregg Young. Bob was exceptionally patient, attentive to detail, and a great listener. I came in knowing what I wanted but also having questions and concerns. He remembered them and discussed them with me along with other questions that came up during my four visits before I purchased the car. Drake was also very attentive to every detail, paying attention to what was most important to me. He worked hard to get my paperwork done quickly and efficiently. He was well prepared and knew his job.
Loved the fact that I was able to sit, work, AND get a hot breakfast made for me while I waited!
I ve been going to Gregg Young for 5 years and I love this place! I live in Council Bluffs and continue to go here! The only down fall is, they cannot remember me and no matter how many times I tell them I want my car washed, they never do. Which is ok, because I have a membership from Russell Speeders. Im probably going to start going to a closer location. If you live in this area, this is a great place to go!
I recently purchased 2 vehicles from GYChevy. A 2017 Silverado and a 2017 Chevy Cruise. This experience could not have been any better. I believe I got a great value from knowledgeable, professional sales folks including Cody & Dana. More importantly to me is the attention after the sale was complete. The service department has been outstanding.
Everything went great. My truck looks really nice, inside and out.
Zach Neilsen was an excellent salesman and Travis was very helpful as well. They helped me find the perfect Impala with the all of the options I was looking for and gave me a great price too!
If you're looking for a great selection and top notch customer service, then Gregg Young Chevrolet should be your first stop.
At $109 for an oil change in my diesel you would think they would lube the joints and at very minimum top off the windshield washer reserve. Heading back to the last place I went to, $75 did all above plus vacuumed and washed the inside and out of my windows. NO car wash but I did not get one at G Young's either. Keep in mind Young, sometimes its the small things and attention to detail that keeps people happy and coming back. You're not going to go broke without my support but I maybe one of many ?
Dom Catania found me the perfect car! He called me and The next day had all the paperwork ready for me. Sign and Out the door fast!! He made sure the car was in top top condition for me too!!! Great customer service from Dom Catania!!!!
I noticed there are no sticker prices in the new truck windows, why?
Everything in The Body Shop worked well my Car looked very good.
I loved working with Gregg Young on finding my new car to buy. It was a wonderful experience and I would highly recommend to friends and family.
I love my new 2018 Equinox! Steve Nick went over and above to make sure my vehicle was ready when I came in to pick it up. Everything went smoothly and quickly. This is my 3rd vehicle with Gregg Young Chevrolet... I highly recommend them... I will be back!!
Had a great experience. Friendly staff and facilities
I will never set foot in this place again. We ran out of gas on the test drive, we re taking advantage of by the sales and finance team to buy things we didn t want, never received an owners manual, messed up paperwork, and they still haven t processed the title. Save yourself the hardship and go somewhere else
Brian was amazing. We were really in a bind with our car and he did everything he could to give us all the information about all of our options and helped us choose the best choice. He found exactly what I wanted in a new car and walked us through everything. Even though the timing wasn't great and it wasn't really ideal for us to get a new car at this time Brian made it go smoothly and everyone was friendly and helpful throughout our entire experience.
Very bad experience. I made an online appointment for oil change at 2:30pm on 4/24/2021. When I showed up at 2:30pm, they told me they were closing at 3:00pm and refused to service me.
David and Drake M. were very professional and helpful. The process (although long) went very smoothly, we got a great car, and the process was easy. I would highly recommend them. Thanks, guys!
Dom took excellent care of us. Was seriously looking at, but wasn't planning on rolling out with a new car last night, but I did. Who thought of the diner in the showroom? Awesome!
We just purchased our second vehicle with Dom Catania at Gregg Young Chevrolet in Omaha. Dom listened to the needs of our family and had my dream wheels waiting for me upon my arrival. It was perfect! Everything I had requested.
I took a spin in the Corvette Cafe for some delightfully delicious Tex-mex in celebration of Cinco de Mayo, courtesy of my request by Chef Ryan. Even if you are not in the market for a car, you should cruise on down and enjoy the menu for a Saturday lunch.
The paperwork was a breeze thanks to Rodney in finance. His genuine spirit and caring personality made the process easy and quick.
All in all, the whole process was faster than it took me to write this review.
If you are in the market for a set of wheels or need maintenance, stop by this 5 establishment. You won t be disappointed!!
Had a great experience here on my recent purchase. Paul is the man!! The process was seamless and also got some free perks for a year!!
Worst service ever. Went in for a simple oil change but they are so concerned with upselling that there is zero quality in any work they actually do. Had to go back twice and second time got attitude from them. Management returned a call, agreed that I wasnt treated right, said he would look into it and get back to me and I never heard back. Cook at the diner by the waiting room even forgot to cook my order and was unapologetic so clearly the attitude that you are there to kiss their @$$ is across the board
My husband recently purchased a new vehicle from Gregg Young Chevrolet. Mike Q was incredible to work with. Very kind, intelligent, polite, and went the extra mile to get my husband into his dream truck.
Everything about Gregg Young is top notch. You will not find a more honest and friendly car dealership in the greater Omaha area! We will definitely use them again when it comes time for Mommy to get her dream vehicle!
Found, test drove, and purchased a vehicle @GreggYoungCheverolet in Omaha in less than 2 hours. Thank you Bob Troutner, Drake Menuis, and KT Simpson; very professional and efficient.
I have always had top notch customer service whenever I go there. Whether it is a oil change or service work, they are always professional, prompt & courteous. Trent is great to work with. I will always buy my vehicles from Greg Young!
Paul kern was my salesperson and he did a excellent job made the whole process easy and somewhat fun the whole experience was enjoyable and I look forward to doing business with Gregg young people and especially Paul kern in the future
I always go to Gregg Young to service my vehicles because they are honest with me and don't try to sell me things I don't need, even though I don't know a lot about vehicle maintenance myself. They keep all the data on my car in their computer system and notify me when various routine maintenance items are due. I've been working with Josh Stahr for years and he's great!
Erik King (Assistant Service Manager, Service Dept) was super friendly and very efficient. I was in & out within an hour!
Overall a great experience. Went there to look at a specific used 2017 Tahoe we saw online and once we walked through the door to see if they had it, within minutes we were on our test drive. Salesman was fantastic and even bought us lunch. Finance went smoothly. Even got to meet the previous owner since he worked there. Only reason I dropped a star was the detailing took a long time to finish for us to be on our way.
Great service! Seamless and in and out in a short time.
Courteous service...great breakfast choices...dast efficient maintenance service!
Purchased 2 vehicles here. Great experience both times. Added bonus, they have a small restaraunt on site. Perfect place for a lunch time oil change.
I would love to give Gregg Young Chevrolet ten stars if I were able. About two and a half weeks ago I had traveled 4 hours to purchase a vehicle from a Honda dealership in the Omaha area. Less than 2 weeks from the purchase I turned on the AC for the first time to find it did not work. Through a series of events and a story too long to tell in this review my vehicle (a Chevy Traverse) was moved by the Honda dealer to Gregg Young for repairs as they were not equipped to handle them at their site. The kicker is the Honda dealership declined to pay for this very expensive repair stating I was responsible. Enter the staff at Gregg Young. This team was fabulous. Absolutely fabulous. Rather than send me home in a vehicle without AC they found a comparable Traverse on their lot (to be honest this vehicle is significant upgrade, lower miles, leather interior, DVD, and dual sunroof). They bought out my loan, financed this new vehicle, and got me set up with their extensive service agreement. I could not have been happier with the situation. I should add the night I was left stranded in Omaha with three kids and no working vehicle the folks at Gregg Young set me up with a courtesy vehicle. THE DEALERSHIP THAT WAS NOT RESPONSIBLE FOR THE SITUATION FOLKS. These were the people looking out for me and my family. Special thanks go to Trent and Bryan in the service department who took care of me when stranded and went to bat for me to get this bill paid. To Chelsa Burr my saleswoman and to Ryan Reynolds who took care of the financial side. You folks are truly an asset to your team and helped guide me through an otherwise ugly situation. Also to the fellow in the desk across the aisle from Chelsa. I realize I never got your name but seriously the humor you brought to my situation really put me at ease. Thank you!!!
Zach nielson was excellent, helped me thru and was patient the whole time. He even helped me figure out how my new truck worked. Charles weaver also was great to work with. Together they were a great team.
Fantastic experience at Gregg Young Chevrolet, Inc. Bob was wonderful to work with, upfront, honest, and down to earth. The financing process with Rodney was friendly, quick, and easy to understand.
Mark was my service assistant and did an excellent job
This was my first time buying a brand new vehicle. Dominicio Catania, Drake Menuis and KT were the best. They walked me through everything. Took their time to make sure I understood everything. A great bunch of guys. I would recommend them everytime. Great job guys and thank you so much.
Made my 1st service appointment for my Colorado. It was easy peasy on the ChevyApp. They called me in like 10 minutes to verify. They got me in first thing Tuesday morning. The service was awesome and less then 45 minutes. Great job guys as always.
The process of finding the right vehicle can be challenging, luckily at Gregg Young they made it easy and simple. My sales rep wasn't pushy at all. After finding the right truck, paperwork was painless and I was on the road in no time. Thanks guys!!
This is our 4th vehicle from Gregg Young Chevrolet. We had another great experience. Jim Smutny took care of all of our needs and concerns. We will certainly come back again for another vehicle.
As always everyone was friendly and helped me get the car I wanted! Thanks Ed, Chris, and Blake for all your help!
Everyone at Gregg Young was phenomenal!! This was my first time purchasing a car ever. They helped me get a deal that I could afford in the car I wanted. Robin was so sweet and helpful. Everything went so smoothly. Ryan who helped me sign my paperwork went above and beyond. They also helped to get me the basic extension plan and GAP insurance included in a monthly payment I could afford. I will absolutely be a repeat customer. I didn't encounter a single person that wasn't friendly and helpful. I have already recommended Gregg Young to a friend looking to buy a car! Thank you for making my first car buying experience a truly amazing and unforgettable!
I bought a used vehicle from here and the experience with Robyn was great! up until the financing part of the sale... A young financing manager named Phil Hamburger, is Ill equipped to be the financing manager... They push the vehicle warranty WAY to hard. I almost got up and walked out on the deal solely based on that experience.... Buyer beware!
Outstanding from the first second I submitted my application. Mike (sales person) took his time to fully understand what I needed and only focused on that. There was no high pressure sales, there was no trying to sell me something I did not want. The entire process was fantastic - I will be a repeat buyer.
I made an online appointment to get an oil change and an inspection. I got a phone call telling me that I don't need the appointment to just show up and they will be able take care of it. I think it was called quick service or something like that. Anyway I show up a little before 7 AM when they open, they don't open the service doors until after 7 AM and then the guy tells me it will be about and hour and a half before my car is done. I was not planning on that at all and one reason I like the appointment is then I can either get a ride or loaner so I am not there wasting that time at the dealer. Also most of the staff isn't wearing masks as required.
The oil change was done nicely and quickly. The reason for 4 stars (instead of 5 stars) is when I tried to schedule the oil change online - I was not contacted until the next day. I finally had to call directly and schedule it myself. Lesson learned.
Setting up the appointment online wad a mess. Thought I had it set up and tire was in stock. Good thing service called. They had me down for service, but no time, vehicle or what needed. My email confirmation did have it all. Tire wasn't in stock so the had to get it from another. When service called we had to change my scheduled time because tire wasn't there. Came in at scheduled time. Took over 2.5 hours to get a new tire put on.
Did get correct tire and waiting room was clean.
Superb and courteous customer service with smiles and personalism that seems from a long lost era. I've had several interactions with their service team over the last few months and each employee remains consistent with their individual level of service. This must be a core value of Gregg Young because this doesn't happen by mistake.
Fantastic to deal with. They really go out of their way to satisfy the customer. Thanks Mike Q.!
I was asked 5 times what was wrong with my vehicle from the time I set up my appointment online to the time I met with the final service rep. Would expect the know who I am and what I need when driving into service bay.
The experience was absolutely amazing everyone there helped me with everything I possibly needed. Not to mention it was the most handsome sales team I've ever seen! Will be recommending them to everyone I know.
Camden was great to work with! He knew what needed to be done with our vehicle and was very personable! I didn't feel like I was just another work ticket on the schedule!
Trent was my service man and he was very friendly and kind. He was very honest.
Showed up for an oil change and tire rotation and was helped immediately, as it was first time there, they told me where everything was and about when to expect it to be finished, and it was done very quickly. They washed the car, and also vacuumed the passenger and driver floor mats! Very happy and pleased with the experience.
My third vehicle from Gregg Young, but my very first New Car purchase ever....It Was Amazing. EVERYONE was so nice to me. My salesman, Deiby and in finance, Lane were the very best and so patience with me. They explained everything...the paperwork...the features....even connected the car to my phone. I love Chevys and I love this dealership. I'm telling everyone I know to shop here.
Amazing service! I will always take my Colorado here. Very friendly and professional. Great communication and involvement!
I just bought my own 1st car and I was so happy with my experience! Found my car online in Omaha and they brought it to the norwalk ia location for me to view. My sales person was amazing and ended up being an old neighbor! Dan Defenbaugh is amazing at what he does and really made me feel comfortable with my big purchase!
Excellent communication throughout the process. Very easy process. Service went above and beyond what was expected.
Took a little longer than I thought but seems to be fixed...
In and out because I needed my vehicle. Great job by the body shop team of getting my window fixed in my van. No wait, no replacement as other shops suggested. Great experience
Brought my bfs truck back 6 times and still can't fix the shifter sensors and other sensors
Was one of the best car buying experiences I have ever had I found a car Bob Troutner was great made it so easy I was in and out with a new car in just a short time. I will definitely refer friends and family!
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