Travis humphrey

Review of Gregg Young Chevrolet

A BAD REVIEW TAKEN CARE OF.

A BAD REVIEW TAKEN CARE OF.

I am from Bismarck North Dakota. I drove 9 hours to find a specific rav4 for my fiance. The salesman Justin was absolutely Great. He bought us breakfast and made the experience great for us. We had a little trouble at the dealer with the financial department. I didn't think it would turn into such a big deal as it did. Because our sales tax is 5% and omaha was 7% the financial rep, who I will keep nameless said "let's charge you 7.5% just to be on the safe side" fine with us. We signed the papers and we were out the door heading straight back home. Fast forward 3 months. I get a paper from the dmv ( I still have not received my plates) that says you need to send in some paperwork missing from the dealer, and $253 that you owe. It seemed a bit odd as I had already paid them and should actually be receiving money back from them. Come to find out the "estimate" they made for sales taxes was actually only 4.33% which is no states sales tax. After talking to the financial person about it they told me "there is nothing we can do about it". I would think if anything, they would own up to the mistake, and at least pay something since I shelled out $31k on a car from them that I still don't have plates for 3 and a half months down the road.

Update: The vice president called me personally. He said he was shocked by the way the situation was handled. He said that is not how he runs his business, and his staff should know that. He said that he would make everything right, and I received a check in the mail for the sales tax difference, plus extra so "me and my fiance can go out to supper on them". It takes a good business owner, to own up to a mistake, and fix the issue. I will back in the future.