Very poor experience using the Gett app for the first time in Israel. Two drivers in a row accept our ride and start charging without picking us up. No single way to cancel afterwards. Customer service is not picking up the phone. Will delete this app immediately.
This service is awful. These are not independent drivers, they are taxi drivers. They prey on tourist and act like they can t find you so that you will cancel and they charge their fee. It is literally calling the standard taxi. Service is absolute trash and when you try to contact customer service, they act like they Only speak Hebrew.
First and last time I use this application.
At least in Tel Aviv
1) The driver confirmed that he picked us up15 min before he actually did it. So the trip showed in process while I was wondering why...and if he was actually ever going to show up
2) I was charged an additional 20us$ (50isl) for a fast lane we never took. Honesty is not the first feature that comes to your mind when you think of an Israeli taxi driver. But, I was expecting that an application like Gett would bring more transparency
3) The driver drop us off in the wrong airport terminal.
DO NOT USE THIS APP!!!!!!!!!!!!! I WAS ALMOST ASSAULTED/PUNCHED BY A DRIVER TONIGHT IN TEL AVIV BECAUSE OF A MISTAKE THE COMPANY/DRIVER MADE AND CHARGED FIFTY SHECKELS FOR THE PRIVILEGE.
The driver connivingly, apparently, "cancelled" my reservation shortly after picking up (after a quick joyride around the block to keep me waiting outside my house a few extra minutes and jack up my fare...) and conveniently spoke no English. So while the fare was supposed to be being tracked by the Gett app the whole time, it wasn't. Meanwhile, the driver took every possible extra turn and slow/bad road he could to jack up my fare to a cafe 10 minutes away as high as possible, and, then upon almost arriving, decided to call Gett AT MY EXPENSE -- that is with the meter still running. At least the rep, Deen, spoke English, but he abjectly refused to tell me so much as the first initial of his last name or his customer ID number so I could least make a record of the call. Rather than apologizing for the situation or trying to make amends, this "customer service representative" proceeded to try and skeptically blame me for the situation I now find myself in with no cash in a foreign country and angry, belligerent taxi driver who just kept his meter running as I found myself desperately looking around at 4AM in a location I absolutely did not recognize. The taxi driver repeatedly tried to grab my phone from me without my permission.
Finally, he was shouting loudly enough, that I absolutely was not comfortable and tried to step out. He LUNGED at me, yanking my arm toward his body, trying to seemingly grab my phone out of my fingers, and almost decked me in the face. Thank God for the intervention of a local English-speaking art student who was able to calm this driver down and translate between us. Gett's company reps were of NO HELP and completely refused to take responsibility for the situation, failed to reassure the driver, and could not offer any kind of refund or other kind of constructive intervention. They couldn't even assure this driver he had been paid despite having my credit card details on file.
This driver should have had police charges pressed against him for attempted assault/minor actual assault and extreme physical intimidation and harassment of a passenger as a mean to getting money from them. And companies like Gett should not be in business anywhere.
I really hope Uber has a second chance one day in Israel. I will be walking EVERYWHERE for the duration of my trip and WILL NOT USE GETT. I have been to 90 countries, and I have not been so angry at a taxi driver or taxi company in a long time.
AVOID GETT. At least if you value your life or your money...
A shocking experience. There are drivers who are not qualified to drive at all. The last driver who drove me threatened me and violated the Ministry of Health rules, in addition to insisting on not running a counter.
Customer service does not exist. Complete disregard for the consumer.
very poor experience with Costumer support Service, been trying to figure out why my cc is not accepted. Over 30 minutes on hold, and nothing
You don't want to use a service that has hidden fees and allow the driver to charge you more over the total (of course, it is "legal" and written in the contract).
Go to Yango - at least they are honest and show you the real price prior to the ride
Service is not good, charge a reservation fee and do not specify it by booking a taxi (even from the airport).
You charge me twice and you don't respond to emails and messages and phone calls.
Customer service does not exist. Complete disregard for the consumer. It is better to download Yango
Service on the face. The taxi cancels after being sent time after time.
Really bad customer service- not taking responsibility for the drivers that over charge.
Not trying to help or preserve the customers.
After few years of using gett I finally had enough and will never use them again!!
Don t use them from TLV airport - the NIS 160 fixed rate to central Tel-Aviv is a bluff. I m not sure even how it s legal. With the hidden fees it s NIS 175 which is 35 NIS more than the local airport taxi provider. Don t use Gett.
The offices are accessible in terms of elevators, entrance, disabled services in the building, an inspirational loop in the lobby
I called a taxi Gett, it had to arrive in 2 ', I see on the map that the taxi is not going in my direction and that the time goes to 5'
I call him and he answers me coldly: No I do not come, find another taxi. The taxi driver did not even bother to cancel the race on Gett.
No serious and no Gett hotline to make a claim.
The drivers canceled pre-determined trips when they were not suitable, I ordered a ride to the evening before the trip. The pick-up was set at 7:15 AM, at seven I got a message that the driver was on the way, five minutes later, a system told me that the ride had been canceled and there was no other driver. They stuck me without a taxi and a plane in two hours. Do not order them !!!!?
They took the money although there was no trip! Cheating on the face!
Worst customer experience when it comes to ordering a ride ahead.
No phone customer service only web chat which is a problem for those who don't write hebrew .There should be a telephone customer service.
She was singing. The driver finds another ride and just does not arrive. Transfer you to someone else and write them in 2 minutes and the man arrives after 12 minutes. Cumulatively with that did not reach 17 minutes waiting
Divorce Divorce is a tin company not interested in its business clients at all. Their customer service is under all criticism, does not answer emails and does not cooperate in chat either. Allowing customers to wait 3-4 hours in chat and even then not helping. Refuse to give a contact phone on Facebook. Disdainfully embarrass their customers and do not recommend at all.
In fact, without warning or explanation, I see an e-mail sent to me later that the price has risen to NIS 150 - the driver added a tip to himself, and unclear additions such as a third passenger (daughter 6), 17 NIS, a suitcase, and more. In the case of a trip to Ben Gurion Airport - an unreliable service - avoid.
I like this taxi service, but ..... Very often the app tells me it cannot find me. Once the driver stopped a half block away in the pouring rain and refused to back up. one the driver went to the Old City when I was in the German Colony. Today I tried to use their app to file a request for them to investigate a lost item. I filled out the form. Immediately vgot a thank you they would investigate. Ten minutes later cane an email request for more information. While I was filling it out I received another email. This one said the case was closed, but I could go back to the earlier email and send more information. While I was doing this I received another email that said they don't accept emails any longer and to download btheir new app so I could communicate with them by text.
A superb taxi service (am not sure why there are many bad reviews). I use the app often (in Israel) and it makes it extremely easy to order a taxi wherever I am or when all other taxis are occupied, and it's convenient to have the option to pay with a credit card.
Does not recommend poor customer service at all and requires a product return no matter what
A ceremonial divorce for me is a place worthy of getting five stars ... and I still think there is room for change for the benefit of the drivers ....
I was simply deceived. In Israel, in the city of Lod, he paid in cash for the trip, and then he saw that they had removed the same amount from a visa.
Terrible company; they take no responsibility for their drivers trying to essentially steal money from people by blocking the meter and lying about the total charge of the ride.
There is another company that is more trustworthy than Gett.
Shocking customer service. There is no way to get a human response.
A company with great potential. But the service is not good and unfortunately the taxi experience became unbearable
Payment has passed twice. The driver asked for cash. A day later we saw a withdrawal through karts ashrai. is it a new practice of earning ???
I have used @gett many times and had no issues except this last taxi ride was a horrible experience. I input my address and destination which was the . The driver was following the gett gps and we ended up driving around Tzfat lost. I ended up paying double the fare and missing my bus. I have never ever experienced such an unprofessional ride where a 5 minute ride became 20 minutes especially in a small place like Tzfat and a major landmark like the central bus station. In addition customer service was completely unhelpful. They claimed that I should have known the way to the central bus station and directed the driver even though he was following the gett GPS instructions! It was shocking to me that a corporate company would run their company with such bad customer service and deception . I am used to taking ubers all the time in America and when I input my address in the app I always get to my destination. my concerns were always immediately addressed. This is how companies go bankrupt it s not about who is first to market or how many users but about the ability to keep users and outdo the competition. #Getttaxi @getttaxi
Update:After posting this review I received a 20 shekel credit. Although it is something it is not the resolution I wanted. I wanted a refund not a credit to spend more money on their platform. Also should not have taken so much effort to receive a credit.
I ordered a taxi for my girlfriend. At the end of the trip, the driver took 53 shekels in addition. I was deducted from the credit.
This is a company that manages customer theft and fraud, again and again I find that it is disproportionately charged and not as instructed, there is no supervision, drivers cancel after 10 minutes of waiting in the rain, the only response of the company - that is not their problem.
Especially recommend moving to Uber
Plenty of good, decent drivers- but if you do have an unpleasant experience or miscommunication, do no expect an iota of customer service or credit on behalf of Gett. The passenger is almost always at fault and they are not looking to service their customers. Today I booked a Gett for a location 5 mins away, and since I had the trip saved in my searches I forgot to double check the address that popped up when I booked. I accidentally chose the same street but in a different city. The drivers I use always double check the location with me- this one didn t and I couldn t see his waze or hear him well due to the plexiglass shield between us (for corona) A few minutes onto the highway I realized what was happening and asked him where he was going- he said I don t know, whatever you plugged in! He couldn t get off the highway for a while and when he did, drove so manic I nearly vomited in the back seat next to my toddler. Gett said it was my mistake and He should take it up with me. He charged me half price of the full trip (80 nis) for his time and I missed my appointment. I think it s logical to double check with a passenger, especially if the same street within the city is a few minutes away. Most passengers aren t booking cabs on a whim for places which are hours away. He didn t speak English, I could barely hear him and couldn t see anything that was happening up front. I don t blame him for taking the money, as it was his time- but mistakes happen and Gett needs to learn from America how to treat loyal customers right.
I am being blocked from using Gett because of a 1 agurat mistake on their part - they are the ones who charge my account
And it is impossible to speak to a human being!!!!!!!!!!!!!!
35, , , , 50 ,
The app does not have the option of knowing the price of the trip, it turns out there is no fixed price driving a passenger counter there like a turtle on purpose 60-70 kms on the intercity road !!!! I would pay half the price, if the driver is not willing to go without Mona do not travel with him !!!!
It is impossible to reach a service rep by phone. I will NEVER use this company, EVER!!!!
Expensive, most time drivers do not speak english or can not read adres in other writing then hebrew. Customer service gives no service . Please take other taxi in Tel Aviv.
Great application but poor customer service. As a business customer, I do not get a service from them. I try to talk to them on the phone, but they only refer me to emails and say that there is no business center!
A driver canceled the truck and shaved the customer for whom I booked a taxi. Download it from me (registered I did not arrive).
Moving to YANGO
It used to be great, now it seem that the worst drivers work for gett.
This Gett taxi service in Tel Aviv, Israel is a disgrace. The app is VERY basic compared to Uber, and also the quality of the taxis is generally lower (one taxi was literally full of garbage/trash). The worst thing is that we were ripped off twice by taxi drivers because they manually enter the final fare into the Gett app, it is not automatically calculated, so you have to also ensure that you take the paper receipt when you finish the taxi ride. Also, the Gett customer service chat is slow and buggy and ineffective... a colleague of mine forgot her phone in a taxi and getting it back was an absolute nightmare that took almost a full day.
From now on I will ONLY use Uber as the app is more advanced and at least you can properly rely on the email receipts that you receive. I really hated using this app in Tel Aviv and will tell all of my friends and business colleagues not to use it also.
I booked a taxi to the field can't get a permit, whether there will be a taxi on time or not
Your customer service is unanswered. If I do not receive an answer please cancel the trip
Charged me for a ride I never took and refused to answer me when I tried to resolve through customer care. Totally unresponsive. It was only $10 but it s the principle. Be very careful of these guys, they have really lowered their standards and consistently mess up
"To improve service and mass availability, as of May 1, 2018, the Company's booking fee policy will be updated, so that drivers using our service may charge a fee of NIS 4.80 on each private trip booked through the app - 24/7 , In accordance with the supervision order "It is also so difficult to get a taxi with your app recently across Tel Aviv and Ramat Gan .. So now you require me to pay another five shekels" service fee "for ordering through the app. Why should I order a cab through your product? Delaying cash or waving a finger on the street? Improve the service and terms of employment of your drivers first. Maybe then they will agree to travel through your app around Tel Aviv in slightly busy hours. Delayed and unacceptable. Every taxi ride starts from a minimum of 12 Chess and now another NIS 5 on each order, which means a minimum of NIS 17 per order and this is before the taxi started to travel. Unacceptable and impertinent. It seems that your product will already be removed from my device and encourage those around me to act similarly.
Great company, the service itself have room for improvement but it seems that they try to make it work for everyone.
Awful I came across such disgusting service only in Israel. Insolent drivers! The company in which I work called the taxi staff, it was the beginning of the first night. One driver refused to drive to the place where we were waiting for him, explaining that it was not profitable for him to take three people to three different addresses. And in the end, he transferred the order to another driver. And the second driver simply did not come, saying that he did not see that the order had been handed over to him and then refused to cancel it so that another driver would be sent for us !!! We waited 45 minutes outside waiting for a taxi and in the end had to re-order again !! I hope our company will refuse to cooperate with Gett taxi!
Customer service takes time until they answer and you can not talk by phone
You set an order for tomorrow 7:30 to go to the airport. The travel shows in you future trips. Gett advises that they will send message in the morning.
Nothing arrived, I get into the future trip 15 minutes before 7:30 to realize that the App did nothing and searched the next 15 minutes for taxi with no success. By by Get, forget my business. You failed once when most needed.
Can't get service, so write here that they knew to be careful.
They charged me ten shekels for a trip that did not take place! Could not find me a taxi, so I canceled the application and turned to another company. I then saw that they charged me money for canceling a trip even though I could not find a taxi.
Two days earlier I had a taxi, I went out to wait for her in the rain, with a one and a half year old boy, and she canceled my trip! I did not receive any compensation for this!
Unfair conduct, and there is no one to talk to. Really boiling
Service on the face! The courier takes an order, cancels it and does not inform. Customer service without human response - chat only. When trying to enter a credit number for an app it will not necessarily work. Save yourself the time and heartache and do not use!
waze , ( ) 110 " 160 " .
* , gett 50 " .
Impossible to reach, I pay in cash and I am taken from the card, poor service
Terrible experience of riding a cab where I had to load our suitcases in the trunk full of garbage and even worse one trying to explain to their customer support that this is not ok
Tuxi office is located in Ramat Hahayal under the Sholir Shammam office is wonderful and has a wonderful crew travels all over the country to all places
The sixth time they charge me money and block the app. Suddenly the app called a taxi in my name ... Interesting .. When I slept at all and the phone was on the dresser ... And then I discovered that I was charged for traveling when I slept at all !!! robbery!!! Shame !!!
And customer service. Shocking ... There's no one to talk to ... There's no answer on the phone .. It's just shame !!!
Delete the app!
They took me to the wrong address despite me putting the right address on their search engine. The driver tried to confirm the address with me and it was all in Hebrew. I told him the name of my hotel and the city Ramat Gan and he kept saying something else in Hebrew. I told him whatever address I put in the app is where I need to go, he said ok My phone had already died and I couldn t show him. I tried to ask him to put it on his phone, but his phone was programmed all in Hebrew. After all was said and done they ended up charging me for two rides NIS 267 which is about $74 for a 25 minute ride. The driver took a full hour to take me back to my original destination, but told me I had to be charged doubled. It was not my fault but the apps fault and they refused to refund me one trip. They didn t want to hear my explanation. I d give them 0 stars for their poor service.
When a company gives such a poor service. Without a telephone answer, with laconic and automatic answers, it is no wonder that her messengers do what they want .... cancel trips and are not committed to the mission to which they were invited
Terrible customer service !! Do not get close!
We guarantee a discount of NIS 20 for first trips,
Working in the eyes, it turns out to be "subject to regulations" and planning you must go alone.
Delicious.
gett.com
