S G.

Review of Gett

DO NOT USE THIS APP!!!!!!!!!!!!! I WAS ALMOST ASSA...

DO NOT USE THIS APP!!!!!!!!!!!!! I WAS ALMOST ASSAULTED/PUNCHED BY A DRIVER TONIGHT IN TEL AVIV BECAUSE OF A MISTAKE THE COMPANY/DRIVER MADE AND CHARGED FIFTY SHECKELS FOR THE PRIVILEGE.

The driver connivingly, apparently, "cancelled" my reservation shortly after picking up (after a quick joyride around the block to keep me waiting outside my house a few extra minutes and jack up my fare...) and conveniently spoke no English. So while the fare was supposed to be being tracked by the Gett app the whole time, it wasn't. Meanwhile, the driver took every possible extra turn and slow/bad road he could to jack up my fare to a cafe 10 minutes away as high as possible, and, then upon almost arriving, decided to call Gett AT MY EXPENSE -- that is with the meter still running. At least the rep, Deen, spoke English, but he abjectly refused to tell me so much as the first initial of his last name or his customer ID number so I could least make a record of the call. Rather than apologizing for the situation or trying to make amends, this "customer service representative" proceeded to try and skeptically blame me for the situation I now find myself in with no cash in a foreign country and angry, belligerent taxi driver who just kept his meter running as I found myself desperately looking around at 4AM in a location I absolutely did not recognize. The taxi driver repeatedly tried to grab my phone from me without my permission.

Finally, he was shouting loudly enough, that I absolutely was not comfortable and tried to step out. He LUNGED at me, yanking my arm toward his body, trying to seemingly grab my phone out of my fingers, and almost decked me in the face. Thank God for the intervention of a local English-speaking art student who was able to calm this driver down and translate between us. Gett's company reps were of NO HELP and completely refused to take responsibility for the situation, failed to reassure the driver, and could not offer any kind of refund or other kind of constructive intervention. They couldn't even assure this driver he had been paid despite having my credit card details on file.

This driver should have had police charges pressed against him for attempted assault/minor actual assault and extreme physical intimidation and harassment of a passenger as a mean to getting money from them. And companies like Gett should not be in business anywhere.

I really hope Uber has a second chance one day in Israel. I will be walking EVERYWHERE for the duration of my trip and WILL NOT USE GETT. I have been to 90 countries, and I have not been so angry at a taxi driver or taxi company in a long time.

AVOID GETT. At least if you value your life or your money...