Arin SpA (ora ABC ACQUA BENE COMUNE NAPOLI) Review

you are scammers never answer .. we all report to the mayor of Naples

Nobody ever answers the toll-free number for complaints.
Nobody ever answers to the PEC.
Nobody ever answers to the FAX.
I hope that the judiciary will intervene for the money that ABC (Acqua Bene Comune) takes without providing the service and without carrying out repairs. Leaving 4 buildings without water and with disabled inside is criminal.
One star is too much.
We await an intervention by the institutions.

They remove water without warning without letting them know when they hang up. Useless phone number so much do not answer and always falls off the line

A lousy service !!!! They put you on hold for hours and then come off!

Impossible to contact operators, infinite waits leading to renunciation. Have I contacted the 24-hour emergency service? No, waiting without answer. Worsened in recent times. From time to time. That the coravirus has harmed communications. P. S in case of flooding better firefighters

Hours of waiting on the phone and no one answers. What a shame. If I were part of a company and read all these reviews I would rather work to improve the service. But apparently there isn't even a bit of pride. It is enough to collect the money that PURTROPPO an honest person nevertheless disbursed in order not to run into problems of various types !!!!!

They remove the water without warning. Unable to report emergencies as they do not respond to numbers that should be active 24h.

Prima l'applicazione funzionava benissimo, adesso mi dice che i miei dati sono errati. Cosa succede? Non posso guardare le mie bollette. Per favore fate qualcosa?

Pessimo servizio. Call center completamente inefficiente. Ore di attesa al telefono e nemmeno si riesce a parlare con qualcuno. L'addetto al centralino quando gli ho esposto il problema mi ha risposto che lui ha fatto presente la cosa e che bisogna rassegnarsi.

Peccato non poter dare ZERO stelle.

A SHAMEFUL SERVICE! yesterday, July 23, my father is 80 years old, telling him that the bank had refused the RID of the bill expiring August 16 (in twenty days) they did go with a temperature of 38 degrees in Via Argine, he for fear paid the bill in cash and gave his bank details, but did not accept them, they wanted a certificate from the Bank. He went to the bank and the clerk confirmed that the RID existed, he had his letterhead certified and wanted to fax him urgently. I hope that this employee who has done this loses his job, that no one else takes it. You are ashamed and lazy, human scum. Your company should kick these people in the ass

Unlike other users, I received rapid and competent telephone advice.

Purtroppo ho avuto modo di "sperimentare" in prima persona il servizio prima di lasciare questa recensione e definirlo scadente mi sembra quantomeno riduttivo.

Per avere poi la concreta assistenza, a partire dalla segnalazione telefonica, passano settimane se non MESI!

Morale: sono finito a bere acqua in bottiglia per 2 mesi.

Purtroppo questa situazione si trascina da anni, a nessuno importa della salute dei cittadini ma le bollette sono sempre puntualissime e precise al centesimo.

It's disgusting. They took off the water without telling us for more than 5 hours and when you try to call their number, which should be active 24 hours a day, no one answers you absolutely so you can wait even full hours. You really suck ashamed.

meter replacement request made for more than 1 year and never resolved, pec of request after a thousand calls never answered, bad online service with registration failed .... I wonder a city like naples how does it have such a service bad.

Shame on you I could not report a water leak on the street because any number does not respond shame !!!

Say what you want ... but if you have never visited (the Company) or if you are not an aqueduct you can never imagine what lies behind that stream of water that flows from your faucet ... #abc #acquabenecomunenapoli More

I would like to congratulate the ABC employees of Via Ventaglieri Napoli. Kind, prepared and available. Brave !!!

In San Giovanni a teduccio abc Naples and home! Tomorrow 6 December 2018 we close the water 8 hours, from 12 to 20, pay the employees and make them work at night time for people, shame how we work? Who pays us?

Terrible, they have a toll-free number that cannot be called from Cell, they don't have the courtesy to answer a fixed number. For a one-box contract, they keep the deposit despite the debit in cc. And they apply high rates of 15 euros per month only for fees ... other than water, common good, WATER WELL OF THE MUNICIPALITY, what a disappointment

Too bad there are no ZERO STARS. I am firm with the work of the apartment because nobody deserves to send me someone to repair the pipes

shame! the counter is leaking and although I called them they don't come

An absolute disgusting representative of how things work, unfortunately, in this city. I wanted to report to their phone number a lack of water in the park where I live but, after more than an hour of vain attempts and not a minimal response from someone, I had to give up. Let thieves want to work .....

I am a user and I would like to know if it is seriousness on your part if it is more than an hour that, from phone number to telephone number, you do not put me in a position to be able to tell some of your operators that from my taps comes oily black water full of sand and that smells like oil. Thanks for the service.

In 2019, to make a swap you have to physically go to an office run by exhausted and unkind employees (via Ventaglieri office) bringing papers and papers. Ammodernatevi

2 phone calls made to the toll-free number to report great loss under the counter, endless waiting to talk to no operator ... after about 30 minutes the line drops !!!
Who pays for water consumption due to loss? Among other things, water is a precious commodity ... but managed by incompetents!

Possibly to avoid. But being in a monopoly regime you are forced to suffer and pay for a poor service, without having the possibility of being able to change manager !!! We are in Italy we have to suffer the monopoly of these poorly managed, obsolete and backward societies both IT and as an organization.

On the phone with the call center you have a terrible service the operators are arrogant and rude and often after long waits in line they put down pretending that the line falls, you provide because personal so it makes to go bankrupt even the most solid companies.

sent a complaint both by pec of the lawyer and by fax with the attached complaint form that can be downloaded from their website for an incorrect bill.
After 1 month still no answer.
They charged me an adjustment of 5 years ago (2016) when the walls also know that if more than 2 years is absolutely not due to the law enacted in 2018. The assistant instead reported to my father (elderly person) that it had to be paid equally (to avoid probable troubles). They tried ..... waiting for an answer (for now in vain)

Since I am not currently resident in the area of competence of the Company, I cannot express an opinion on the administrative management of the service, but from a technical point of view I can affirm that the service is best managed by skilled and trained specialized technicians, who work continuously for efficiency of service and technological modernization. From a technical point of view, ABC is one of the best managements in Campania.

I await the change of the counter of my mother, almost ninety years old and who receives social pension, from July 2017. In the meantime, bills on presumed consumption arrive, all obviously in 2 and 3 range, and therefore exorbitant. Every time I call the Call Center, the incompetent on duty sends me back after a month, fifteen days, after the summer, after Christmas, and gives me completely useless reminder numbers. Since the arin became ABC, the service has been really bad, typically southern.

il servizio on line nuovo non funziona affatto e le mie credenziali vecchie non vengono riconosciute.
Non posso vedere le bollette in scadenza e quindi non posso neanche pagarle...Ho scritto al sito web e agli indirizzi fornitimi dai contatti telefonici,senza mai ricevere risposta.

Now every week there is no water ... And I don't answer on the phone .... And these are the public companies in Naples

Zero assistance.
Simply shameful.

After a 2016 resolution, on the sewerage service payments, this company has failed to send the aforementioned bills, sending the alleged credit only now (under the heading "recovery"). ... I wonder if all this is legitimate, and if it is possible to challenge everything through legal channels. ...

Twenty minutes of waiting to be able to talk to an operator in order to report an unsuccessful road loss. Shame on you!

An employee who answered the phone after I said there was no water in a 10-story 20-tower complex told me to call a plumber

It is from the month of August that they are unable to give me useful information on an incorrectly calculated bill ... and we are at the end of November. After 20 years of regularly paid utilities, they label you on More