Avi Harrosh

Review of Gett

I have used @gett many times and had no issues exc...

I have used @gett many times and had no issues except this last taxi ride was a horrible experience. I input my address and destination which was the . The driver was following the gett gps and we ended up driving around Tzfat lost. I ended up paying double the fare and missing my bus. I have never ever experienced such an unprofessional ride where a 5 minute ride became 20 minutes especially in a small place like Tzfat and a major landmark like the central bus station. In addition customer service was completely unhelpful. They claimed that I should have known the way to the central bus station and directed the driver even though he was following the gett GPS instructions! It was shocking to me that a corporate company would run their company with such bad customer service and deception . I am used to taking ubers all the time in America and when I input my address in the app I always get to my destination. my concerns were always immediately addressed. This is how companies go bankrupt it s not about who is first to market or how many users but about the ability to keep users and outdo the competition. #Getttaxi @getttaxi

Update:After posting this review I received a 20 shekel credit. Although it is something it is not the resolution I wanted. I wanted a refund not a credit to spend more money on their platform. Also should not have taken so much effort to receive a credit.