I just booked a week at one of the Globequest home properties when I called in and was lucky enough to get Jean on the phone. He was incredibly helpful and patient as I asked many, many questions about the suite I was interested in. I have not always been thrilled with the Globequest service from the other agents I've spoken to, but Jean was great. His wonderful service convinced me to book on the spot for my family's vacation.
Were extremely helpful and informative.Penelope was patient with us and very professional
I called about changes in travel due to the COVID-19 pandemic. The gentlemen that assisted us was very understanding, informative, and helped as much as he could. We were thankful for the thoroughness as he explained each step.
Excellent attention, facilitate the resolution of procedures. Congratulations to Ms. Anny
To be clear, Casa Dorada is a beautiful place to stay with wonderful service and friendly staff. We have vacationed there for 10 years and always look forward to our trip.
GBS International is a company that manages time shares including the Casa Dorada time shares.
GBS International is the worst and most unethical company I have ever dealt with...honestly. They do not honor the special vacation offers that they send me and add additional fees to every transaction I have had to make with them. Do not enter into any contracts with GBS International.
Good attention and very clear details of Oliver ...
I have had to deal with this company for 10 years. I have yet to have a positive experience. Every time I have tried to book my time share there has been hidden fees for one reason or another. They come up with "special assessment fees" that they claim is covered in the contract and that is for the timeshare renovations. I have asked for a copy of the contract multiple times as the copy of my contract that I have does not state that. Instead they opt to send a one page 5 font clause that has the words special fee on it, which in that premise they can write anything to be a special fee, hence they keep adding fees. I have asked to speak to a supervisor and the staff is trained to not escalate the call to a supervisor. Instead they tell you that a supervisor will call you in 24-48hrs and one week later a staff calls you again. Every staff tells you that is not necessary to speak to a supervisor because they will tell you the same thing and will not be able to answer any question differently than they have. I finally spoke with a supervisor, Luigi, he was also of no help. I asked to speak to his supervisor and he said he did not know who his supervisor was. I asked him who the regulatory body is that regulates this business, he had no clue what I was asking. What a shame this company is in Florida, as the regulatory body for this state does not hold their companies accountable. What a shame that this company lies to customers that think they have paid in full for their vacations and then are faced with poor customer service and fees that add up to more than if you would have just rented the place. I will really love it if a real manager that is not reading a script over and over and had their own thinking that can offer some real customer service. Too bad that there is not an option for negative stars, as it has been 10 dreadful years for me dealing with this company. It really is too bad for Casa Dorada as they are a great resort and great customer service.
Alan Cuevas was professional and very helpful in booking our FIRST VACATION!! We are so impressed with the UVC customer service and the benefits.
Excellent service, I hope you continue attending the costumer as if it were family
Because of the restrictions under Covid 19 we were uncomfortable traveling overseas and we were able to come to a very satisfactory agreement and we will be traveling at a later date. Our rep was very helpful
Christian was an amazing help! I will definitely want to work with him again.
Kassandra was My the agent that I spoke to and was one of the most helpful. Excellent service.
I had a very good experience .The representative was knowlegeble and answered all my questions efficiently...
I appreciate the time and patience from Juan in dealing with my calls over the last 2 days. I had to coordinate flights and dog kennels before I could select the dates to travel to Secrets Capri. Juan had to deal with 2 options for our travel and handled all our needs with courtesy and professionalism.
The representative I spoke with was Jean. Jean was very helpful in answering my questions.
Very prompt response, polite, answered all questions
Great customer service from Mr. Oliver very friendly and helpful very helpful in helping to solve problems for users
Juan was very helpful for our future stay with family.
Deal with them to pay for an all inclusive RCI. Highly inefficient staff, unable to fix problems outside of the script seem like robots repeating a story, I hope I don't have to deal with this company ever again, 0% recommended
We booked our annual timeshare vacation at our resort Casa Dorado beach and golf resort in Cabo Mexico In October 2019 for two weeks starting January 11th through 25 January. The following day we booked our flight with Aeromexico with anticipation of having a wonderful and memorable well-deserved vacation.
On December 24 of 2019 we received an email from the resort indicating that the grounds of the resort where it was were going through extensive changes to the pools landscaping and timeshare rooms. We were apprised that there would be noises specifically pounding light at times and very loud at times in the area where our timeshare room is located. I sent an email back immediately notifying the resort but understandably this would be totally unacceptable since I was promised a very memorable vacation by GBS international.
Since I never received a response from the resort I contacted GBS international about their unacceptable booking of the resort while these noises would be going. I have contacted GBS over 30 times during the time span of December 26, 2019 until today. I have tape recorded every conversation I ve had with GBS international and your company has apologized and stated over the tape conversations that they had no knowledge of the remodeling going on. When I went to travel sites they were printed posts of people that went to the same resort during the summer and were very upset that this remodeling was going on during their stay.
Realizing all the inconvenience you have put me through by not going on my vacation And not reimbursing me for the two weeks plus the fees associated as well as the cost of my flight to this date. Everybody in your department I have spoken to as well as your supervisor Nick with false promises that I should be patient because you are looking into it whatever that should mean.
I have had excuses such as you are surprising the resort about this and waiting for a response in which we both realize that I booked it with GBS international. If you are a professional company that values a long time dedicated customer a response should be immediate with total reimbursement for the expenses my wife and I had to incur in putting together a memorable experience that has turned out to be one of the worst nightmares I have ever experienced and travel over 60 years. The whole history of this story nightmare is on file with all of your so-called customer service employees. If you value our relationship you would get back with me with a check to cover my total expenses we incurred from this unacceptable Experience you put us through. If you are going to tell me to be patient then don t get back with me but if you care about Finalizing reimbursement then you will send a check out to cover our flight fees for our second weeks booking and a hard copy of the first week that has supposedly already been put on file to cover next years booking. No more excuses make me a memorable customer that deserves the professional level of service that you promise when I m on hold with your company
Poor service. I prepaid for services to and from airport. Not unable to reached anyone on Saturday or Sunday. We flew in to Cancun and are ride wasn't there, tried calling no response. Had to pay again for a ride to resort. Was able to talk to someone on Tuesday about pick up from airport and the confirm pickup from resorts to airport. No refund for the 1st pick up that didn't happen.
Calling GBS for any kind of customer service is an absolute nightmare. The website their voice recording suggests for making reservations or paying maintenance fees gives an error message and is not accessible. So we are forced to call to pay the maintenance fee, and we are charged a convenience fee for doing so!
Calling directly to get a copy of a reservation confirmation is frustrating even 2 1/2 weeks after paying the maintenance fees, I am told that the reservations are booked but still being processed ?? Still waiting for the confirmations....
(Oddly though, when I call to pay our maintenance fees, the fees are processed immediately and charged to our credit card within minutes.)
Also, every time I call, they ask if I would like to add a phone number to our contact information. I ALWAYS say yes, because it is NEVER in the system the next time I call.
Dear GBS, please please please improve the customer service and check your website for being attainable. ( The GBS person I spoke to today told me to use the Google Chrome browser instead of Safari. Yeah, that didn t work.)
I absolutely dread having to deal with GBS twice a year!
The customer service rep,Berenice was excellent and even called me back at a convenient time to help with the booking of my family vacation. I have had good experiences with Unlimited vacation for the years that I have been a member.
Needed to change our reservation because the airline changed our flights by a day. Spoke with Allen who was very professional, courteous and friendly.
I have just made my booking with Andy and he was very helpful. He clarified the vagaries of the UVC booking details clearly.
Made reservation using my Unlimited sharing, transaction was fast and smooth, thanks to the Unlimited Club!
I had to make a change on one of the rooms that was booked under my membership. It was so easy and fast. The associate was very professional and was able to take care of the revision quickly.
Well, really good attention by phone, grateful to Ms. Anny, thank you very much ...
After learning about the sale of Secrets Silversands from Facebook (not UVC), I called to get service updates. Esmerldi was very efficient at assisting me with my request. She was patient, warm and friendly. She deserves a five star rating and a raise from UVC for handling business in a top grade priority manner!!!!!
The service Oliver offered is very good.
I solved my problem
Daniel gave me excellent customer service re: not owing the annual fee for Casa Dorada due to transfer of ownership back to GBS
Great service. Andre was very helpful with making my reservation. I had some problems booking on-line and Andre was able to get everything worked out to my satisfaction. Very much appreciated.
The attention I received from the staff who attended me was cordial and effective for the requirements I had regarding my contract and the pending payments to be made.
Alan was a great help in booking our daughter's honeymoon.
Thank you!!
DO NOT COME HERE : Never work here or come into the office. Management staff is absolutely terrible. Corina Torres is the coordinator of the call center and she is a sorry excuse of a manager. She is lazy, abusive and she breaks all the rules she is enforcing. My goal is to now make sure no one ever have to deal with Corina Torres again.
Mark was helpful and figured out a way to find a room for our trip..
Carson took care of my need with speed and accuracy!!
If I could give working here 0 stars I would. Corina Del Carmen Torres was my supervisor and She is beyond controlling and does not hear you out. I had disclosed medical conditions to her and she informed the whole office. I don t understand how she holds such a high position in that office and is able to run it like her own personal playground. I am appalled that such a proffesional company hires such poorly trained staff. Christian Romero is also a sorry excuse of an employee. I was wrongfully terminated because of their incompetence and lack or moral. If you ever see Corina Del Carmen Torres. RUN.
I was attended by Victor Delago very professional, attentive, helpful and very patient, congratulations for having such a good agent
We just had amazing customer service while cancelling then rebooking new reservations!!! Great job (think our agent s name was Laurie??)!! Very impressed, thanks sooo much for making it easy:)
We booked our vacation with Ryan Ext. 304, and he did an amazing job working with us. We are very excited to be going back to Mexico again next Spring.
As a past employee this is really a waste of money. Management is really racist and they also train you to lie to customers its a huge waste of money and to be honest we purposely place u on hold and when ask to speak with a supervisor we are told not to pass the call or he or she not in but in reality they are standing right by us
Eduardo was very professional, respectful, and efficient. He explained all the reservations and options with clarity and offered options. This call was to cancel a reservation at one AM Resort location and move it to another. The call only took minutes and email confirmations were received while still talking on the phone with Eduardo. It nice to be valued as a customer, and he made me feel like I was part of the family, which I am a proud member of UVC since 2018.
IMPECCABLE AND PROFESSIONAL SERVICE.
THE INTERLOCUTEURS ARE ALWAYS AT YOUR LISTENING AND MAKE THE MAXIMUM TO GUIDE YOU AND SATISFY YOUR DEMANDS BY ORIENTING YOU. PERSONAL NOTE 5/5
Had a great experience adjusting my reservations with Regina today. I was a bit confused with what I was doing but Regina stay very focused and helped me through confusion.
Got tricked into a 5year long scam do not fall for it. Woild give no stars if possible.
Reservations agent Pedro was fantastic in his customer service approach. Once a certain issue was not resolved in the initial call, Pedro stayed engaged, called me frequently to provide updates and finally solved the issue to my entire satisfaction. He was always respectful, resourceful, courteous and efficient. I was very fortunate to have been taken care of by him. Great member of the GBS team!!!
I never have a hard time w/ the ppl at UV.
Everyone is highly trained & do their best to please customers & resolve problems. I was able to book 2 rooms to JA & call back to schedule pickup once I had my plane Rez
Looking forward to a great vacay in JA. Next ur - DR!
The customer service I received today was more than outstanding. The customer service representative that helped with reservations went above and beyond to help me with mine. Her name was Esmeldy. I hope she will be recognized for it. Thanks so very much.
Ryan was excellent. He made me a believer in Unlimited Vacation Club. I was very hurt and depressed because I thought the company was a total SCAM. I accepted that there was not a reversal for my impulsive behavior of signing a contract under extreme pressure. Ryan spent a lot of time with me and made me feel much better. He appeared calm and sincere with a sympathetic ear. We where able to plan a Fabulous vacation week to Secrets and Zoetry Resorts. I am looking forward to booking more trips with my Platinum membership thanks to Ryan :- )
Kassandra was the agent that I spoke to and was one of the most helpful. She answered all of my questions and was extremely patient with me. Excellent service. I would recommend asking for her.
Cassandra was very helpful in answering all my questions with detailed explanation
We had misunderstanding of a charge on our credit card which led to a account lock. We tried several ways to resolve this including help at Dreams
Curacao, but it was Regina, Supervisor at Customer Service who was persistent and resolved the issue. It took a week to extra, but we appreciate her professionalism in getting the lock removed and our on-line access restored. We are now restored to enjoying UVC! Arthur Lane
Angel was AWESOME
The prior two reps today being the fellow first who painfully finally transferred me to the lady who later finally transferred me to Angel were horrific with not one response correct over the phone for hours. First the fellow kept telling me we had passed 30 days (even though I kept stating do the math) ... this coming Sunday would the last day as Carlos had told me the day prior but he just argued and argued and wasn't sharp or correct on one thing.
The Lady was not nice repeatedly stating 12 times over over 30 minutes the same information I knew was incorrect and angel later confirmed was inaccurate.
Carlos yesterday too was wonderful!
So especially Angel today plus Carlos yesterday were were fantastic!
Thank you
Thank you especially Angel!
I had a last minute change of my reservation, the CSR was more than willing to help me with my adjusted reservations and accomadated my plans.
We are members and enjoy creating lifelong memories with family and friends as we look forward to each trip knowing they won't disappoint as a company, they will do what it takes to make it memorable!
The call was brief and concise, Oliver answered me very well and without hindrance. Very friendly.
They have good agents, good attention, but they don't respect the price they give you, from one moment to another :(
Excellent attention thank you very much Leomedi of the Payment Department.
They have improved the service dramatically over the last few years!
It is apparent: someone in the leadership team does something that actually works!
Our personal Thanks goes to Regina- The Best Representative of 2019! Her exemplary attitude, phenomenal diligence, and outstanding patience left an indelible impression on us!
Bravo, Regina!
GBS services got me to Brandon. He was informative, efficient, and delightful to talk with. He gave me options we didn't even know where available to us.
Jean was very helpful to me on the phone tonight. He gave me great information and helped me make a connection to the Secrets resort for a special request. Thank you Jean!! You do great work!!!
Excellent place to work! Friendly staff! Great for young people looking for building a resume.
Just got the best customer service from Anaiti at UVC. Trying to book a Christmas vacation pretty late. Her knowledge of my options, her patience and willingness to answer all my questions were top notch. Such a great example of excellent customer first mentality! Love UVC.
I was attended by someone called Leomedy and is very good at following up. I was very satisfied.
Jonathan was extremely helpful and took care of all our travel plans.
It is a pleasure dealing wth Ryan - he shows understanding, he listens and exercises patience. This helps to assure me that he is he is genuinely considering my interest. This is very important to me
because I have not fully recovered from the pressure I felt initially which led me to sign the contract.
Ryan is good for clients like me in instilling needed confidence and assurance and creating a positive
spin which the company needs.
Thanks Ryan for excellent and very commendable service.
Wmccatty
Rafael is an EXCELLENT Customer Service representative!
My experience with working with Rafael was very good.He was helpful and very courteous. He even could pronounce my name correct.
Jean from GBS was a great help took his time to answer all my questions Thank you 5 stars
It is very satisfying to find a person like Ms. Polanco k upon receipt of my reservation request has been resolved immediately. I thank you infinitely, now to wait for the moment to enjoy the spaces offered by the development: Dreams Sands Resorts & Spa.
Excellent attention! It is a happiness to receive so much kindness and dedication! Thank you!
Five Star! Adrian was extremely helpful, patient, answered all questions completely and clearly, and assured all was in order! Great service, great price, and we know we'll have great accommodations! j
I've made multiple calls, and everyone I've spoken to has given me outstanding customer service - especially Jean! Thank you!
gbsinternationalinc.com
