Poor service. I prepaid for services to and from ...

Poor service. I prepaid for services to and from airport. Not unable to reached anyone on Saturday or Sunday. We flew in to Cancun and are ride wasn't there, tried calling no response. Had to pay again for a ride to resort. Was able to talk to someone on Tuesday about pick up from airport and the confirm pickup from resorts to airport. No refund for the 1st pick up that didn't happen.