I have had to deal with this company for 10 years....

I have had to deal with this company for 10 years. I have yet to have a positive experience. Every time I have tried to book my time share there has been hidden fees for one reason or another. They come up with "special assessment fees" that they claim is covered in the contract and that is for the timeshare renovations. I have asked for a copy of the contract multiple times as the copy of my contract that I have does not state that. Instead they opt to send a one page 5 font clause that has the words special fee on it, which in that premise they can write anything to be a special fee, hence they keep adding fees. I have asked to speak to a supervisor and the staff is trained to not escalate the call to a supervisor. Instead they tell you that a supervisor will call you in 24-48hrs and one week later a staff calls you again. Every staff tells you that is not necessary to speak to a supervisor because they will tell you the same thing and will not be able to answer any question differently than they have. I finally spoke with a supervisor, Luigi, he was also of no help. I asked to speak to his supervisor and he said he did not know who his supervisor was. I asked him who the regulatory body is that regulates this business, he had no clue what I was asking. What a shame this company is in Florida, as the regulatory body for this state does not hold their companies accountable. What a shame that this company lies to customers that think they have paid in full for their vacations and then are faced with poor customer service and fees that add up to more than if you would have just rented the place. I will really love it if a real manager that is not reading a script over and over and had their own thinking that can offer some real customer service. Too bad that there is not an option for negative stars, as it has been 10 dreadful years for me dealing with this company. It really is too bad for Casa Dorada as they are a great resort and great customer service.