We booked our annual timeshare vacation at our res...

We booked our annual timeshare vacation at our resort Casa Dorado beach and golf resort in Cabo Mexico In October 2019 for two weeks starting January 11th through 25 January. The following day we booked our flight with Aeromexico with anticipation of having a wonderful and memorable well-deserved vacation.

On December 24 of 2019 we received an email from the resort indicating that the grounds of the resort where it was were going through extensive changes to the pools landscaping and timeshare rooms. We were apprised that there would be noises specifically pounding light at times and very loud at times in the area where our timeshare room is located. I sent an email back immediately notifying the resort but understandably this would be totally unacceptable since I was promised a very memorable vacation by GBS international.

Since I never received a response from the resort I contacted GBS international about their unacceptable booking of the resort while these noises would be going. I have contacted GBS over 30 times during the time span of December 26, 2019 until today. I have tape recorded every conversation I ve had with GBS international and your company has apologized and stated over the tape conversations that they had no knowledge of the remodeling going on. When I went to travel sites they were printed posts of people that went to the same resort during the summer and were very upset that this remodeling was going on during their stay.
Realizing all the inconvenience you have put me through by not going on my vacation And not reimbursing me for the two weeks plus the fees associated as well as the cost of my flight to this date. Everybody in your department I have spoken to as well as your supervisor Nick with false promises that I should be patient because you are looking into it whatever that should mean.
I have had excuses such as you are surprising the resort about this and waiting for a response in which we both realize that I booked it with GBS international. If you are a professional company that values a long time dedicated customer a response should be immediate with total reimbursement for the expenses my wife and I had to incur in putting together a memorable experience that has turned out to be one of the worst nightmares I have ever experienced and travel over 60 years. The whole history of this story nightmare is on file with all of your so-called customer service employees. If you value our relationship you would get back with me with a check to cover my total expenses we incurred from this unacceptable Experience you put us through. If you are going to tell me to be patient then don t get back with me but if you care about Finalizing reimbursement then you will send a check out to cover our flight fees for our second weeks booking and a hard copy of the first week that has supposedly already been put on file to cover next years booking. No more excuses make me a memorable customer that deserves the professional level of service that you promise when I m on hold with your company