Gary Lang Auto Group Reviews

Sales reps are very nice, but I think they are a little over worked. I am a returning customer and each time I come back to look at a vehicle the service gets worse. It has been nearly a week since I have asked for numbers for 2 vehicles I was looking to purchase from Gary Lang. That is no longer in the cards since the current sales rep has not provided me with the info I desire. I do not think it is the customers responsibility to have to keep asking for the numbers for a vehicle that they are interested in purchasing. There are other good GM dealerships out there that want your business. Unfortunately this is not one of them. I cannot in good faith promote a local dealership to friends and family openly knowing that I am completely dissatisfied with my experience. Avoid the headache of dealing with this auto group and take your money to a dealership who will value you as a customer.

I have had multiple reccurances with Gary Lang on how my vehicle was being serviced. I would get very fustrated with the deficiency of quality service along with the insufficiency of customer satisfactory standards. However; I must say this though, Tim (GMC, Cadillac Manager) was able to turn things around immediately when he caught wind of my situation. Tim personally contacted me and took the time to listen to my concerns and discrepancies. He then came up with alternative solutions and was able to successfully executed it in a timely manner. My vehicle was finally fixed and I am completely satisfied with the results. If you ever feel that you are mistreated, misunderstood, or mislead, I highly recommend you seek out Tim. Tim will do his very best to make things right and to earn your business if he was still working there.

Ricardo helped us buy my first car. I speak Spanish and was very helpful in your help.
Ricardo helped me buy my first car. He spoke spanish and was very attentive helping us.

Brian Housworth was polite and very interested in finding a solution to my problem.

Greg and the team were relentless in finding a solution to my transmission issue. It took a few days, but they solved the problem and eliminated the shudder I was experiencing. Satisfied customer!!!

Gary Lang Auto is the way to go from buying cars there to the awesome service department!!! thank Chris and Team you always take care of us and our cars Thanks!
Kelly Tarzian

excellent service all around, Cody, Joe Dix, Jerry, and Josh were great. Could not believe how quickly it took to get everything done. We were in and out in less than 2 hours. All the staff were very professional, and really seemed to care about us not just the sale. It was Cody's idea to trade up, and I'm glad he came to us. I will recommend Gary Lang to all my friends and associates. Very high quality service. thank you.

I was blown away by how amazing my entire experience was with Gary Lang!!! I highly recommend it! I have been referring all my friends and family! Kevin Curtis and Cody Hamel were a delight! They made the experience fast, simple, and took care of all my needs!!! Thank you all!

I have never had such a pleasant car purchasing experience, buying a new car is a large expense and can be a stressful purchase. This was my first time using Gary Lang and I have never worked with a salesman that was so accommodating and helpful. Chris and I communicated via email for almost a week answering all of my questions. so that when we came in we were ready to simply pick the car we wanted and make the purchase. The finance person was also very helpful, he actually saved us 4% in our interest rate by informing us that there were special pricing programs with some car manufacturers over others which helped us select the car that met the needs for our family. We now own a 2014 Kia Forte
I will definitely be telling my friends and family about Gary Lang and will be using them for our next car purchase.

Rick Diamond took exceptional care in fixing a situation I had previously had.

They sent me a link to review my purchase, and just like all the other foul-ups the link was to Buick...I bought a Cadillac,,,,,Heres my review moved here.......All my life I drove a truck..retired I finally wanted my very own new car, a Cadillac. I wanted to buy from the closest dealer to me, I like staying local. Turns out to be the worst buying experience I ever had. I don t believe they have any respect for the Cadillac part of their dealership it s more like a space filler for their 8 dealers in 1
I knew more about the Cadillac than they did.
I left day 1 went home did more research and came back on day 2 and bought a car based on that research, they didn t sell me a car I sold myself a car. Shame is I don t have a service department so now I m on my own.

Truth be told everyone I dealt with dropped the ball somehow, no single person was outstandingly bad, it was a sum of the total, The only real important thing to them , and they made it very clear, was that they needed a perfect review to Cadillac,

I reached out to these people, left them a hand written note they never returned my call. Cadillac is a fine car, go somewhere and buy one just not here.

They basically haven t lived up to one single promise, and it s not over.
{ironic this was the ending}

I bought a car from Jeff Vicari and got a great deal. He is really easy to deal with.

My salesman chris was slimy as hell and the owner was completely belligerent trying to pressure me into buying a car when I explicitly stated I wouldn't multiple times. I would rather spend an extra 100 elsewhere than support their business

I have purchased 2 cars from Gary Lang. My most recent one I purchased was a Kia. Customer Service had personally called me to let me know there were 2 recalls on the car. As soon as I came in, I was taken care of by Aaron Grassel, whom was extremely friendly and hooked me up. He got me out of the service center quick so I could make my doctor's appt.

Great service and wonderful dealership to work with!!!!

In and out in a hurry for Multii-Point Inspection and oil change. Everyone was polite and friendly. Good experience..

LEVI is amazing. First car experience was absolutely amazing! Everyone who works there is fantastic. Josh in finance made the car buying process easy and quick. George is also fantastic!

Thanks to Greg Schrecengost at the Service Desk for once again providing dependable, personalized service.

Just bought our second vehicle from Gary Lang (got the first 9 months ago) and couldn t be happier. They had the best price for the make and model we wanted (Jeep Liberty) and the staff is always great. Ed Chambers is the best car salesman around - friendly, attentive, professional and more importantly he s honest. We ll be buying another car next month and Gary Lang is the only place for us.

Horrible communication. Came in to get my car radio diagnosed, was advised that it was under my warranty plan, we scheduled a time for it to be replaced. When I came in to get my radio installed, they installed it, then finally came to get my to tell me that the work was completed, and presented me with a bill for $100. After speaking to several different service agents, I was surprised to learn this. Not one person alerted me of any charges. In fact, when I scheduled my first appointment, I was told I would have zero liability. Don't come here for service unless you want to get ripped off.

My family has purchased 5 Kia's from Gary Lang they are always a pleasure to do business with.

Very knowledgeable and professional team. Kia Sorento is an above average auto, tracks very well, vehicel performance is above average, gdi .... rocks. Fwd yields including seasonal variations average mpg 25+ .... Highest achieved 32mpg as indicated in the on board dash display.

I had an appointment for an oil change this past Saturday 6/2/18. When I arrived, they claimed that they didn't have an appointment for me. I showed them the confirmation email that clearly showed that I DID have an appointment. They back tracked saying that, of course they would "take care of me". This was my first oil change since purchasing my car at Gary Lang, so it was "complimentary". I was also supposed to get a car wash with my oil change. But I was told "because of the weather" they were not going to wash it. (It was cloudy. Not raining.) My guess is because they weren't expecting me and because it was free, they didn't want to do more than they needed to do. Won't be using Gary Lang Service again. Also, this was not my first bad experience with the service department. And since I've only used it twice, that isn't saying much. Would not recommend to friends and family either.

Recently bought a used 2015 Chevy from these guys. Was a pretty good experience, our salesman was Bill Ciszon, he was a decent guy. The only complaint I had was it took quite a long time to get all the paperwork signed, other than that we had a good experience. As I was leaving he was showing my wife how to use all the electronics stuff in the car, I thought that was cool because I read so many reviews on here saying they were crappy and don't care about customers, we didn't see that. Also we had to go get an additional key a couple days later and the service guy gave my wife a new GM key and we had agreed to take a cheaper aftermarket key, even though I wasn't paying I understand they wanted to save money too, but they did it to make her happy , and they washed it too, I would recommend these guys.

Awesome place, great salesmen. They do everything in their will to help you get a car.

Bart at Gary Lang went above and beyond getting us the truck we wanted. The customer service he provided was top quality and we are so happy to work with him and Gary Lang. We should ve went to him first before Rays. Thank you we love the truck!

The best service experience I have ever had. The service rep followed up through the whole process.

Luis was awesome. Knowable and friendly. Great price. Late night Luis is the one to ask for.

Bart was amazing made the deal right and all financials were great and I reccomend him to everyone.thank you for the service

We had problems with the car's A/C unit in the warmest time of the year.
I dropped the car off the same day. The car was worked into their schedule and fixed quickly.

Eli and Andrew are awesome!! This is my second vehicle I have purchased from here. Will be back when it's time for another!!

Our experience was one of the best car buying experiences we've had. Our salesman, Bill Ciszon, was great. Very helpful, not pushy, nothing like all my past car salesman experiences. The whole staff was very upbeat, courteous and accommodating. The process was also much quicker than the usual 4-5 hour nightmare. We will most certainly be back for any future auto purchases.

Great customer service. Izzy was amazing! Answered all the questions, there were no surprises. Couldn t be happier with the service and my new car. 5 Stars

So far, NOT so good. Tempted to give a 1* but been there only twice and unfortunately they are the only local Subaru dealer and we own 5 Subarus so I think our paths may cross again and I hope for better results. First time there, the service tech Sh.Ri. had my tires chirping as he pulled the vehicle into the shop bay which was very unnecessary and unappreciated. ( my wife witnessed the heavy acceleration and w reckless driving and was in awe!...not hot asphalt as Gary Lang would like to explain it as) I provided diagnostic work up from another mechanic as well as full print outs as to all of the service bulletins pertaining to my problem. (This mechanic didn't want to charge me for something he believed would be covered under recall) ShRi told me he would investigate, when he would call, what he would look into... Little of the communication I was told to expect occurred and after a week of sitting on the car and getting no feedback, I took it back and took it to another mechanic that had me running proper in a few hours. 2nd visit wasn't as bad, but still an annoyance... took a different car in for recall work. I was informed that one recall would apply but the other would not be honored because my VIN number didn't come up even though my vehicle had the exact problem. I told the tech that I would like a quote to repair anyway as I figured it would be best to fix it while it was there...I wait for a call for the quote and instead get a call saying it's ready to be picked up. I didn't challenge or question it after my first bad experience... I just picked up the car hoping I dont need to go back. I was an easy fix that only took a new belt and 20 minutes, but I would have paid for the convenience to just have it done.

I was really happy with my service here. Salesman Elijah was very accommodating and considerate. The team worked to put us in a dependable vehicle and I appreciate it!

They are amazing made it so smooth and easy to find the right car for the right price and the best part was they didn t push either they let us lead. Thank you for such a wonderful experience we will defiantly come back here for my never car and recommend.

Jordan did an amazing job helping me with purchasing my first car. He was very personable, answered all my questions and did his best to make sure I was informed of everything. I left confident and super excited for my new car. Thanks, Jordan and everyone else that helped!

Dale Cado was very helpful during my recent visits for service. His attention to my concerns and fast response to questions allowed for a quick in and out!

Ricardo is an excellent salesman. I highly recommend him!

Everyone at Gary Lang is always so helpful. Natalie's service was exceptional.

Didn't buy my car here but brought in for first oil change. Everyone was super nice and helpful... Especially the General Manager Jody Shutte who happened upon my vehicle in the service drive and fixed my license plate frame that the car wash didn't like!

Elijah was great! Him & Andrew was very helpful & patient with us.

Eli was the best!!! Very helpful and very honest! He made car buying an enjoyable process

Great Salesman, Levi, and a great overall experience -- feel I got a very fair deal

Not my first time at Gary Lang Auto Group and definitely won't be my last. All dealerships should have staff like they have. Kevin Curtis and Cody were fabulous! Go check them out for any auto needs!

Was a very pleasant vehicle shopping experience and we are very happy with our purchase

Came in initially with an idea of what to expect when speaking with Alec over the phone. Once I got there I was greeted by Bill who sat us down and got right to business. Was fast, friendly and a great experience. Thanks to Bill I came in with something in mind and he made it happen! Will definitely be back when it's time for another vehicle!

Bart was extremely helpful and accommodating in a tough position. He was able to get us in a great vehicle in a rough situation.

Joe Scanlan and Tim Martin did a great job and worked through several scenarios to help me find the best one for me! Great job guys!

Both Eli and Cody where great! Both very outgoing and easy to talk to.

When searching for a used Jeep, Gary Lang was suggested. I test drove a 2011 Jeep Wrangler with 43,000 miles. The breaks squeaked a bit, but the dealer said that they would not replace them & the brakes would be on the buyer to repair. We repaired the front breaks, but I was still hearing a squealing noise from the rear, so I took it in, to have the rear breaks looked at. Upon inspection of the rear breaks, it was discovered that the entire rear end of the vehicle needed to be replaced, which would cost right around $4,000. Now, I would not be complaining if this were a junker car that had extremely high mileage, or if I had not paid much for the car, but neither of the those two things are the case. Overall, I am very disappointed that a "reputable" dealership would sell a used car that had problems that were this extensive, without notifying the buyer. I guess I learned my lesson about buying used and trusting a car dealership.

I came in to make my first major purchase on a 2015 Chevrolet Trax Ls SUV. Ricardo assisted me through the whole process I had zero to put down and I had a very tight budget. He was absolutely fantastic and worked with the banks etc... made it happen. I'm incredibly happy with the care and even more impressed with Ricardo service. Making it easy and he was able to answer any and all questions I had. Thank you so much for a great start Ricardo!

I booked a spot at 7:30 a.m. for 12,000 mile service on our Subaru Legacy along with service for a recall notice requiring reprogramming of the Eyesight feature. The work was done in an hour including running the car through the car wash. Fast, efficient service.

Mathew Garcia was very helpful and took great care of getting my oil changed and tires rotated. Very patient and gave me a car report to show my car is in good shape still. Got my car in and out fairly quickly. I only go here for service work.

I was very impressed as usual. I brought my vehicle in for an oil change which was free because of the new car purchase in 2014. The service department comjpleted the oil change and multi-point inspection and even found a small problem with a blocked port on the windshield washer. Now that might not sound like much, but consider how small a detail this was. The service rep did an excellent job asking me if I had any questions or comments, and additionally washed the vehicle before returning it to me. I did not expect that with the free oil change. Nice work service group

Bart was very pleasant & personable. We had quite a few laughs & he even found me a car I loved. Between Bart & Jerry s help I ve got a beautiful new set of wheels & left with the BIGGEST smile.

Dave Schultz was amazing to work with and didn t pressure me at all! Overall, Gary Lang is very fair!

Mike, Bart & Sebastian were great to work with. We got the best deal of our lives! Bart was our salesman and went above and beyond. The professionalism was 100% from him! Mike was amazing and genuine and one of the best experience ever! Sebastian was Thorough and efficient. A pleasure to work with! You gain customers for life!!!!!

Eli Ali was a great associate to work with. I didn t know what I wanted when I arrived and he worked with me and found the best possible vehicle and financing option. Very happy with the huge selection to review.

My father and I called to inquire about a vehicle I saw online. We talked to Sarah who told us yes we have that car, with those miles, and even quite a few more in many colors in the same price range. We explained that we would be driving an hour and a half so we wanted her to make sure. She did so and assured us that they had the exact car I was looking for. After an hour and a half drive we spoke to a salesmen Tom. Tom explained that they did in fact have the car I saw online. Only problem was instead of 7 miles it had over 3000! Turns out it was a loner car (aka the car everyone at the dealership beats the hell out of for the entire year). I asked about all the other cars that Sarah said they had but it turns out that was also a lie to get me in the door. The only cars they had that I would have been interested in were also loners. We complained to the manager who said it wasn't his fault. Great managing... We called to complain but no one cared. Over 3 hours driving and 45 minutes at the dealership for nothing. All because they care about getting people in the door more then customer service.

Nothing but liers and thieves at this gary lang, they should call it gary hang. worse people ever to deal with

Bill was so nice and answered all the questions my son and I asked. It was a pleasant experience and I love my Chevy TRAX.

Matt Wollman was great! Kept everything simple and stress free. Very communicative and friendly. Would buy from him again..

I prepaid for package and they don't honor it! Be careful buying from them!!!

Ricardo and Jerry made buying our new vehicle easy and stressfree! Best dealership experience I've ever had! They are definitely my go to guys and I highly recommend talking to them first!

No nonsense salesman. Got a good deal on the truck i wanted. Up front fair pricing.

Gary Lang helped me get into the truck I really wanted and get me back on track to a positive way to rebuild my credit. My sales lady Pam and her team of great people had to jump through hoops to get me a loan most would of gave up on. (And others have). I would recommend anyone to go see and buy the car or truck they want from Gary Lang. Thanks again Pam and Andrew u guys rock.

Chris M went out of his way to make this appointment smooth and convenient.

Went there looking to buy a Kia telluride but they sold the one we wanted the night before. Ended up buying a Chevy traverse instead. We were treated well by all the people we dealt with. Sorry to Chris that we didn't buy the Kia. Big thanks to Izzy our Chevy salesman. Don't know if we got a good deal or not and dont care. The car is awesome looking and my wife is happy so that's all that matters to me.

Got my alternator replaced on my dodge they took off fog light and never put it back 4th time. something never gets put back will definitely never come back worst service ever. Dodge in crystallake does an amazing job working on cars!!

Update 8-16-18.. After leaving the below review, our salesman Josh contacted us. He advised us that the three employees mentioned below were no longer with the dealership and left shortly after our purchase. Josh spoke with the general manager on our behalf and he sent us a rear cargo mat for our inconvenience. Gary lang auto group stepped up and made things right. We will shop with them again in the next couple years.

We recently purchased a 2018 Acadia from Gary Lang Auto Group at the end of May. Our Salesman, Josh, was excellent. He kept us up to speed on our purchase whether in person or via calls or texts. He did a great job and took care of us the entire time. We believe highly in customer loyalty and stayed with one dealer for 20 years till now. Our former dealer could not compete with the final price we received at Gary Lang Auto Group. The overall price was worth the hour drive.

The reason for the low marks are these. When we were turned onto Gary Lang, we received emails and phone calls from Jackie, customer service rep, stating the sales manager Tim would be working with us personally to win our business. Well, we never met Tim until we agreed on a price. Tim then came over and introduced himself to us. We did not appreciate this type of sales tactic. A couple days after the sale was finalized, I called back to cancel the extended warranty and spoke with Matt our finance rep. He also informed me that our down payment check had been lost. He asked that I bring over another check. I stopped the original check which they agreed to reimburse us. I took the hour drive back over to Gary Lang and brought another check. I asked Matt how the dealership was going to take care of us for this inconvenience, hoping for something as simple as a vehicle accessory. After a few minutes, he spoke with Tim who said they would send us a couple of $50 gas cards for our inconvenience which I thought was fair. Well as of today, August 11, 2018, we have not received those gas cards.

On July 12, 2018, I sent Kim, customer relations manager, an email discussing our experience both the good and the bad. Again, as of this date, she has not responded to my email.

I will give Gary Lang Auto Group credit for their pricing, but the tactics used in the long run were not appreciated.

The Boys at Gary Lang earned our trust, business, and loyalty... My wife and I couldn't have been happier with the good treatment we recieved in purchasing a 2018 Chevy Traverse for the family. GSM Jerry Spanier really impressed us so much, we never felt pressured and had no reservations about buying from Gary Lang... we certainly recieved the best car for the best value and will only shop with them for our vehicles in the future.

I had a pleasant no pressure buying experience with a friendly and knowledgeable staff.

Jesse's sales process worked very well for me. Did what we could over the phone and the rest in text. I didnt have a ton of time to spend on getting a new vehicle and he made it very easy to get to the finish line fast. My trade in was valued appropriately. When I called around to other dealerships the sales folks would tell me to take the deal I had in front of me if it was really that good. I guess their saying is accurate in my case....if it doesnt say Gary Lang on the back you probably paid too much

The place is truly a fun place to buy and service you car.

My father in law is on hospice and bedridden. When I stopped and chatted with him today he stated he wanted to buy a new convertible camero so he can go on a road trip. (Unrealistic, due to the fact he can not even stand on his own) so leaving his house I started thinking what would make him smile? (Obviously his spirit is down) so I figured.. what the heck, I m going to give it my best shot. I pulled into Gary Lang and walked to the door and immediately greeted by Jeff Vicari. I told him our story and asked if he could help make someone s day? Jeff without one ounce of hesitation said give me a minute, he then pulled around a blue convertible camero and looked at myself and my aunt and said let s go ladies. We get in the car and he said where are we going? We proceeded to give him the address, he drove right to the patio door. I can only tell you how big my father in laws smile was, he asked if that was his. (lol) my point of this review is to express my gratitude to Jeff, he could have said NO, he could have thought - this is not a sale, why would I waste my time? But he didn t.... he said if I can give someone a ounce of hope and a smile and it costs nothing, why wouldn t I? This is my thank you to you Jeff! The world needs more people like you! Dear Gary Lang, please make sure Jeff gets the recognition he sooo deserves.

I am a prior KIA owner from another dealership but my friend loved my KIA so I took her to Gary Lang. She purchased a KIA from Jesse. Now I have returned to Gary Lang and just purchased a new 2018 Outlander Sport... and yes seen Jesse again. Great guy, friendly, polite and makes your time there worth while!! Great Job Jesse and I will be referring!!

This was my first time buying a car! I bought a 2020 Chevy Trax from salesman Bill! He did a fantastic job, no pressure whatsoever. My car buying experience went so smoothly I was so surprised! Thank you guys so much!!

Terrific as always! Been getting service for years. Always consistently great.

Elijah was a great at helping find a car and getting me approved.

I ve stopped in a few times not exactly sure what I was looking for. Each time, Ricky Espinosa worked so hard to show me all of the options that worked best for me and my lifestyle! When looking for a new vehicle, ask for Ricky ! He will do everything necessary to make sure you leave with what you need!

Levi was awesome! He handled my purchase professionally and with respect. I will be telling my friends to see Levi when they need a car.

Went in for some recall work and an oil change. They forgot to do the oil change so I had to make a seperate trip to have it done elsewhere.