Gary Lang Auto Group Review

Very professional,efficient.In & out before you have time to wonder if your car is in good shape, for how you use it.

Amazing customer service! I ve worked with other dealerships in the past and these guys were hands down the most helpful. If you re looking for a new or used car... ask for Kevin Curtis. He got me into a new car for my business and also a new car for personal use. He s very kind and professional! Thanks for the help!

The service was completed in the time quoted to me. Great service as always.

Very helpful and professional. My car needed some unexpected work and they provided a ride to take me home and then bring me back once my car was done. Very nice people everywhere. They really work hard to remember your name. You are not just a number they treat you as a person

DONT WASTE YOUR TIME!! Will tell you anything to get you in the door. Outlined my whole situation before I came in, told me they can get something done and then wanted all this money down if they were to try. Witnessed a young kid getting highly pressured by another salesman. Dishonest people, STAY AWAY!

Stopped in at Gary Lang at the last minute and was so glad I did. I spoke with Kevin Curtis and Cody. Both extremely pleasant staff. I highly recommend this place for all your vehicle needs.

Dino provided us with exceptional service. Keeping in contact, following up and providing reassurance, he really blew us away!
He truly set very high expectations for the future. THANK YOU Dino!

I had an amazing experience with Gary lang Auto group. My sales person Levi was amazing. He got me the car I wanted. He was very professional and transparent. Everyone that wants a first class service and best deal should go to Gary lang Auto group and ask for LEVI.
Thanks for everything guys. Thank you Levi!!!

From start to finish, sales to service, Gary Lang is the only dealership I recommend to family and friends! Specifically, Chris Marulli in the Domestic Service Department! He is always friendly, knowledgeable, and honest- I will forever be a lifelong customer.

I purchased a 2012 Cadillac SRX Luxury. It was in perfect condition. The staff allowed my family and I to walk the lot looking for any cars that may interest us. Your sales person Randy Regner came out front an introduced herself and asked if we had any questions. We told her that we have a few so she took us in to her desk and offered us a refreshment. She engaged my 8 year old daughter as well as my wife. She asked me what we were looking for and I gave her specifics and also let her know what vehicles we may have in mind. I informed her of the vehicles in question and she looked up all of the information and presented the pricing and specifications for them. I was pleasantly surprised with the pricing of the Cadillac. I also have a very old Van that I wanted to trade in and she gave me my asking price for that old Van. I had a concern about the number of miles on the vehicle and she worked with me to come to a price that I was comfortable with. The dealership as well as the business manager Derek Marquez was very helpful and very friendly. I purchased my last vehicle through Gary Lang so this was the first dealership that we went to for this purchase. The way that you handle your sales and service keeps customers coming back and keeps them loyal to your dealership. The experience was very pleasant and I am very pleased.

Ricardo Is an amazing salesman! Definitely see him! I love him highly recommend.

This was the best car buying experience I have had so far. My sales professional was Bart B, and he was awesome. Knowledgeable, friendly, personable, and overall fun to do business with. His supporting team were also top notch. They came together to make a great deal happen. Hopefully I will not need another vehicle for a while now but if I do this will be my dealership and hopefully Bart will be my associate.

To start Jeff Vicari specifically is a snake who added thousands extra onto my bill and took advantage of me. I specifically told him no less than 10 times I did not want anything additional added onto the car. I was fine as is. He added a 2000 paint package. I tried to have it removed immediately after noticing the charge. I was told because it was a warranty it could be removed. Well 2 days went by and I called and they told me they wouldn't remove it. To be clear this is a warranty of a coating you need to apply every 6 months so it absolutely should be refundable if I won't be reapplying. Additional they added extra fees into the price of the car they DIDNT EVEN INCLUDE ON THE BILL they just added it into the price of the car with no documentation. I was also told these fees could be removed by Mike Noyes in financing. They were never removed. I was so angry I decided to cancel all of my current warranties outside of the certificate pre owned warranty. Which is my right. You can get a full refund up to 60 days and you can cancel for a partial anytime after that. I haven't been refunded for any if it. They also gave me 2 completely bald tires and faking the measurements on the certificate paperwork. It's been 2 months and I've been back twice. This time it was because I had a leak in my emmisions system. I only went to this location because service said they could get me in a week before everyone else and would promise me a courtesy car. Absolute mistake. I spoke to a woman at 5:50pm on Friday who said I could pick up my car after hours and drop of my courtesy car as long at I got there before 9. She was supposed to leave my keys out. I drove nearly 2 hours from chicago to get my car and arrived at 8:10. I was told she forgot to leave my keys out and there was nothing staff could do. I even offered to set off my car alarm from my phone so they knew it was mine. I owed nothing because the car is under warranty and offered to prove as much. I had to drive back to the city without my car and now have to make a second trip today. I have never experienced such level of completed incompetence and moral ineptitude that Gary Lang shows at every turn.

They also love to call people out and share their personal information when they write negative reviews so let's see how that goes.

Edited to spell Jeff's name correctly.

Edited to include: Steve in the service department treated me well and did his best to resolve the problem with the after hours car drop off. I appreciated that. It would be unfair to include him and the work he does in a negative review. Steve gets 5 stars. The sales department is trash and the cashier's need additional training and structure to avoid this type of mistake.

I usually deal with either Chris or Lloyd in service. In all my years of coming there for service, I have never had to come back because it wasn't fixed the first time.Everything was done that I asked, on time and for less money than I planned on. Great job. Great techs.
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Luis was awesome ! Amazing customer service from all, really was a pleasure working with everyone

Great Salesman Professional hard working guy!! This place went above and beyond. Finance Dept also took good care of me didn't try to scam me but actually looked out for my interest. Definitely recommend this place to all.

UNPROFESSIONAL, PUSHY, RUDE, DISRESPECTFUL! If I could rate them a ZERO, I would. This place is not a reputable dealership and I will never go back here again. My husband and I went here to test drive a 2016 Chevy Trax, but were never allowed to do so. The sleezy salesman, George, told us that we were not able to purchase a used vehicle because my husband's vehicle was upside down on loan payments. Instead, we would have to purchase a new vehicle.

They presented us with a 2017 Chevy Cruze, which was too small for my husband and didn't have many of the features we were looking for. The payments would be 75 months at $380+ a month. We stated again that we could not afford payments of that magnitude. They wouldn't listen. They came back at us with lower payments (even though there was no actual lender paperwork to verify the payments). We repeatedly stated that we could not afford the payments, but they would not stop pressuring us to purchase a vehicle.

George told us all kinds of ridiculous b.s.: my husband's car was unsafe so we should just trade it in, we would be treated like family, we reminded him of his friends, etc. I saw right through all of it. After nearly 3 hours of them pressuring us and making us feel like we were prisoners in their show room, we were finally allowed to leave - but without our car. They offered for us to take the Cruze for a couple of days to see whether we liked it. George stated that we would change our minds... we didn't. We didn't like the way it drove and we didn't like that it didn't have any features, including cruise control.

Two days later, my husband took the car back. George was there and wasn't happy with my husband telling him we were not going to purchase the car. Unfortunately, my husband opened the door for them to show him another car... he stated we didn't like the size and that it didn't have the features we wanted, so they got out a 2017 Malibu for him to check out. They came at him with a deal of $400 per month... why they thought we could afford that amount when we clearly told them we couldn't afford even $300 a month, I don't know.... They once again wouldn't listen to my husband telling them repeatedly that we couldn't afford the car, but they told him to take it home for a couple of days and let us both check it out.

I was livid... why the hell wasn't this place listening to us? I drove the car, and while it drove nice and fit our family well, $400 a month for over 6 years was just asinine. I told my husband to take it back and get his car back. So, he did just that this morning.

He was met with a smiling finance guy, but that smile quickly turned to a scowl after my husband told him we would not be purchasing the vehicle. He was impatiently banging the keys on the desk while talking to my husband and stated that George would be in shortly. The way he was talked to by this man was unprofessional, to say the least. He made my husband feel as if he was a jerk, was out of line by not wanting the car, and as if he did something wrong.

George met my husband with a smile as well, but once my husband told him we were not getting the car, he got angry. He asked what we thought we were going to do about a new vehicle (because we are obviously idiots who can't think for ourselves), and rolled his eyes at my husband when he was told that *I* was going to do some further research on vehicles to see what we could afford and what would fit with our needs. When my husband asked for his keys back, George threw them at him.

My husband and I were actually contemplating on waiting a few months until we got our tax returns back, then going back to Gary Lang to get a Malibu, but not anymore. They really tried hard to get us into a car, which was appreciated, but after the way my husband was treated today there's no way we would even dream about going back there.

Carlos was unbelievably helpful didn't skip a beat. He tried to get us out of there at reasonable time. Gave us all the information we needed and couldn't have been more helpful. Thanks again, we love it!

Have had a wonderful time working with the management team, and many other staff members. Everyone is very nice and friendly and down to earth. I love the we they all use a no pressure sale approach to earn their customers trust. Keep up the great work guys.

After a horrible experience with Ray Chevrolet earlier that week I decided to go to Gary Lang for my car troubles. I was very stressed out and worried by the time my car was towed there and the guys and my service consultant Tony Priolo were so amazing to me. They got me some ice water because I had been stranded outside in the heat for hours before getting there, spoke to me in a way I understood and treated me so kind. I will no longer be taking my car anywhere but GARY LANG! :)

Jesse asks great questions to narrow down what you re looking for. Gives you some good options. And takes care of you on the deal. Go see him for any of your car needs!!! RECOMMEND RECOMMEND RECOMMEND!!!

Joe Dicks was very helpful and made our car buying experience enjoyable. We drove home with a new 2015 Subaru Outback! The only disappointing part was the very long time (almost 2 hours - longer than the time it took to decide to buy the car) we had to wait to process the paperwork and finalize payment.

We just upgraded to a new car from Gary Lang! This is my second time leasing a car from Gary Lang and it was a lovely experience all around (both times). We worked with Levi in the GM department and he did everything he could to get us the car we wanted at the price point we needed. Everyone we worked with through the process was helpful, kind and did what they could to make sure we left happy! If you are looking for a new car- go to Gary Lang and ask for Levi!

I just want to say thank you to Gary Lane for donating the Corvette that we won tonight we've been through some hard times for the last 2 months with my husband being in the hospital and on life support but thank God by the grace of God and prayers he came out of it and then I was in recovery and I also want to thank the Johnsburg Moose Club and I also want to thank Sue for paying for the tax the title in the plates for us God bless you Rick diamond you're the best thank you

Levi hooked me up with a car, did a great job, should get a trip to Maui.

Went to Gary Lang Auto Group and I wasn t exactly sure what I was searching for. Kevin Curtis took the time to understand my needs and desires and was able to pinpoint the perfect car for me. Not only did he listen to what was important for me but his genuine passion for helping me and excitement made my experience the best I ve ever had when buying a car! I would definitely recommend Gary Lang and more specifically request Kevin Curtis when you get there!

Made an appointment for service on my tire. Service consultant very efficient with communication. Service was performed and consultant personally spoke to me about the remedy, which resulted in car fixed, car washed and all within an hour. Great to make appointments and times are adhered to.

Two weeks ago, we purchased a new GMC Yukon from Gary Lang. We are IN-LOVE with this vehicle. It was such a pleasure to business with the staff of Gary Lang. Every staff member was extremely knowledgeable and friendly.

Our first staff member we did business with was Joe, who directed our phone calls promptly where they needed to go. He did an excellent job being super friendly and finding me the right person to answer all my questions.

Our sales specialist was Steve, who was very quick and knowledgeable to answer all our questions. He did an excellent job making sure all our accommodations were met and we were satisfied.

While Steve and Derek were busy with our paperwork, we had the pleasure of meeting Jake, who was very educated and savvy on the Yukon's entertainment system. He helped us out tremendously with getting to know the Yukon's radio and setting up the OnStar app.

Next, we met with Derek who was diligent on getting the paperwork signed and making sure we understood all the terms and conditions. Derek was very friendly and easy to connect with and trust.

Lastly, the person who I believe went way above and beyond for us at Gary Lang was Brian in the service department. Brian promptly answered all our phone calls and did an excellent job leaving detailed voicemails on the status of our vehicle. He made us next-day appointments to add leather to our truck and fix some warranty-covered issues we experience. His customer service was a 10! He was extremely respectful and gave superb suggestions. We loved the fact that he took care of our vehicle as if it was his own. He listened to what we wanted and got back to us quickly with appointments and quotes. Brian is an exceptional employee to have and defiantly should be rewarded for his *above and beyond work tactics.

Overall, we will highly recommend Gary Lang to our friends and family for future business.

I didn't have much other than a trade in, a couple hundred bucks and terrible credit. They really made sure I left in a car that I liked at a fair and honest price. I was also very impressed by the staff's ability to cooperate and make sure I left satisfied, especially Josh in sales and Chris in the finance department. Thank you all for helping me. I greatly appreciate your efforts and would recommend Gary Lang to anyone looking for a new or used car at a reasonable price!

Izzy was by far the best salesman to work with. He was so kind and really paid attention to detail on what I wanted. I m happy I met him, the experience couldn t have been better. Thanks Izzy! You re the best

Bill Cizon and Ryan Miller are THE BEST!!! Go see them to get your vehicles!

Horrible experience. Tricked my fiance into coming there by telling her that the new blazer she was interested in would be there on a specific day. They set up a day and time for her to take a look at it. She took off work and had already been pre approved by the dealership. When she got there it was sitting in front building like they told her and she got out to look at it and a guy jumped in it. She asked the salesman what was going on and they said that they just sold it. She drove over an hour to get there and had to turn around and drive home without the new blazer. We will never go back there or recommend this dealership to anyone. Andrew in financing is a liar as is Allison who set up the date and time to show the blazer that they said they had to bring in from another location.

Levi was great, very helpful and I got a great deal!!!

We bought a new Kia Soul here. Fair prices and the staff are not pushy at all. They really worked to get us the best deal they could and put us in the car that fit us best!! I would recommend them to anyone in the area.

Never ever will I buy another car from these robbers

Elijah was great. He was willing to take the time to work with us and even stayed late after closing to finish up the deal! He was knowledgeable about the vehicle and was not pushy to make a sale. I would recommend asking for him when you arrive to buy your new vehicle!

Warranty service done on my Cadillac ELR. Got it back detailed and fully charged. Outstanding customer service.

Levi was great with selling me my car! Did everything he could to get me the best deal!

Good place. Salesman takes care well. Need a little patience may be, but will work out well.

My experience was great. Josh, my sales rep did a very nice job from the beginning to end. He was very detailed and patient with me. I would for sure recommend him to anyone in search of a vehicle , new or used!

Chris S takes great care of his customers. I've never had a bad experience here.

The worst experience ever had. Sales person treated my wife and I lock dirt. We will never step foot in this dealer again. Went to chrysler dodge and thanks to chrysler dodges friendly staff bought a new ram 1500. Screw you Gary lang.

Terrible service department. Attempted for one week to get an appointment but no one would answer the phone. I had to continuously leave messages for a call back. Finally got my car in and had multiple videos showing the issue occurred 5 out of the past 7 days. They kept my car for 3 days and stated they were unable to reproduce the issue so there is no issue. Tried calling to see if I could pick up my car I called at 930 and left message. 1030 left message, 1130 left message and finally at 1230 I told the front desk lady that I am coming to get my car and will no longer utilize Gary Lang for anything. Nothing but excuses every time I called such as all reps are busy, someone quit and walked off the job so they are short staffed etc etc. If this was the first time this has happened it would be one thing, but it has now been 16 days since my initial call and it's the same. Do yourself a favor and drive to a non mega dealership for more authentic subaru service.

Update: So I wanted to update everyone that even though this dealer followed up with a comment on this review acting concerned 3 weeks ago, there has been ZERO interaction from them since. I would recommend to stay away from this mega dealer and get an authentic experience from a standalone Subaru dealer.

Since 1st calling and scheduling an appointment with Gary Lang Auto Group, I was treated with courtesy and patience. They run a very professional & proficient business. Service manager JA Arnold was on top of everything since I first pulled up and got out of my truck. I asked him to make sure the technician thoroughly checked out my vehicle throughout, for it was recently purchased. JA gave me the entire rundown step by step, and told me I bought a very solid truck. Thank you guys for assuring me I was in good hands, and also for being so prompt and good at what you do. I can truly say I will never take my Cadillac anywhere else but to Gary Lang for any of my maintenance or service needs. Thank you guys!

The biggest the best and most reliable Delership in the United States

I wouldn t recommend Gary Lang Auto Group. I called and put money down on a vehicle to be picked up the next business day and later got a call they sold the vehicle i had money down on. Poor customer service wouldn t recommend Bill In sales. Can t trust there word. Hope no one else has to deal with this.

I just bought 2016 kia sorento at gary lang if you ever planning too by a car or suv please stop at gary lang talk too Levi Megerdi his my sales man

Best team in northeast ilinois
See Chris and kevin great costumer service and friendly

Where to begin. I called and spoke with Andrew. I heard on the radio that they had a cars gone wild sales promotion. Take home 350 a week and your approved. That is not exactly the truth. I live 2.5 hours away and told them I would only come out if they could put a deal together for me. They said they thought they could, but ultimately it was up to the bank. To cut a long story short. After telling them what I was looking for, I was told that there was not enough rebate to cover the negative equity in my current vehicle. So they took about ten minutes and the salesman came back and stated he had the perfect vehicle that would work. It was a new 2015 Sonic LT. My trade was a 2010 Aveo. The same car. I drove it anyway because I wanted an automatic. After test driving the car, I decided it was not exactly what I wanted. But it was what I could get approved for. My wife and I decided to go for it. After ten minutes, the salesman came back and said you were approved. Great I thought. Then He said there was a stip. I asked him what the stip was. He stated they want you to put seven grand down. That is the payoff on my current car. I told him That would not work. He then told me that Andrew would be in the next day and he and the Ally finance guy were very close. He even put two fingers together and said they are this close. He stated he thought because of this relationship, Andrew could make something happen. I stated to him, I would be at work all day and to leave a message. I arrived home at 11:30 pm and listened to my voicemail. It was Marcus the salesman. Sorry but because of your income we just can not do anything for you at this time. Which they knew prior to me coming in. He suggested I pay off my current car and come in and they would then put something together for me. Well that is not going to happen. If I paid off my car I would just keep it and have no payment. So after waisting seven hours of my time. They can be guaranteed that my future automotive purchases will go elsewhere.

Izzy helped me buy my car very nice experience very friendly and cordial. The prices in Gary Lang are excellent the best in the market would definitely buy again

I went there to look at some cars, test drove a truck and came back. The dealer talked to me about how "even my girlfriend can handle driving it" who was with me at the time, made me super uncomfortable. I decided to keep talking with the dealer, trying to negotiate on the car and I was told buying a car is like buying a pair of shoes, you don't negotiate. Then the dealer got his boss so both of them could talk down to me like I didn't understand how to buy a car or how money works. They assumed I was an incompetent buyer because of my age. In short, if you're looking for a sleazy cashier, not a salesman, then go to Gary Lang. The art of the deal is dead at Gary Lang.

Rude and pushy, you're much better off going to a dealership who doesn't make you feel forced. And don't even think about giving them your email address. They will never stop sending you emails.

I would highly recommend asking for Levi at Gary Lang. I recently bought a Chevy vehicle from him and it was hands down the best car buying experience that I have ever had, even with a trade in. His knowledge helped us immensely in making a decision. As I am technologically challenged, he is still offering to go thru all of the car's features with me again, weeks later...can't ask for more.

It was excellent service.Matthew Garcia did a great job I didn't have to wait very long.and everyone was friendly and helpful.

Jeff Simonelli is the best service manager in the Universe!

I made an appointment to work with Brandon and he was busy so they gave me to Jordan instead. I'm on a tight budget and wanted to see if I could get out of my lease and into something a little more manageable. Jordan was confusing and told me that what i wanted was unreasonable. He didn't offer any alternatives or explain anything clearly. I didn't understand most of what he was telling me and i left confused and frustrated. I called back to speak to a manager to complain and they gave me to Jordan. If I wanted to fight with him over the phone I would have asked for him. I regret ever buying anything from this dealership and when my lease is up, I will drop off this damn car and never go back.

I worked with Joe And he was very patient with me I love my new Subaru

***UPDATE TO AN EARLIER REVIEW*** I was told my oil package was expired, finally got into Benesenville Subaru and turns out Gary Lang lied, surprise, surprise . Benesenville reviewed my packages with me and apologized nonstop for Gary Lang's mistake. Cost me countless hours, 100 miles, and I was 6,000 miles over my oild change because people at Gary lang did not want to do their job. SMH. Oh they also call me a liar about all this .I'm just happy I was validated by bensenville subaru. Horrible these things happen.

Website shows new 2018 Chevy Trax awd LT at 18473. That is what is advertised as the gary lang price. However when you go in they will tell you it is over 25000,because may not qualify for any of their specific rebates which are not specified on the website. Example of those are military, fire fighter, teacher, Costco etc. This is false advertising. Buyer beware.

I recently bought from Gary Lang located in Mchenry IL. Ricardo Espinoza was my salesman during my time at the dealership. Ricardo was fantastic, he was extremely helpful and led me in the all the right directions when finding the right car for me. I m extremely satisfied with the service at Gary Lang and I recommend anyone go to Ricardo if they want great customer service!

I had a great experience buying a used Hyundai yesterday, working with Sandy O'Dierno in sales and Mike G. in finance. They helped me find the right auto for my finances and needs, guided me through all the paperwork calmly, smoothly, and pleasantly, and I had my car in very short order. They know their stuff, both in terms of autos and financing. A pleasure to work with both of them, and I recommend them both, as well as the entire Gary Lang Auto Group team, to others for an excellent car-buying experience!

Was reviewing paperwork and was told my warranty was much longer than the paperwork ended up being. I felt very lied to.

Bart was a great salesman who worked hard to get us a good deal! Jerry was amazing and helped us also!

Poor service feel like we where screwed over
Never recommending this place
feel used and very stressful situation

I just didn t want my first time buying a new car to be like this
We live a hr away and love this new car but to deal with the stress of having the van traded in and telling the salesman Chris how much was left on it and he never added to our sale of new car

Just was such a hassle to drive all the way back and hen having our payments per month more now

I didn t even eat last night since I was so worked up and stressed

purchased a used box truck a few months ago test drove it, took it home,havent driven it not even 500 miles since purchase,i was on vacation came back and on my first day driving it to work it started over heating on me called steve the commercial sales guy that helped me out doesn't ever respond at least so i can ask was there any issues with this truck in the past!!!!!or if they knew anything don't recommend this place well at least for the commercial vehicles!!!!!

Went to the dealership after confirming twice that the advertised internet price was correct. Price proposed at the dealership was $4000 more. SCAM! STAY AWAY FROM THIS AUTO GROUP!

In the past, doing business with other dealerships was a daunting experience.
But, from my very enjoyable purchase experience with Levi to my great experience with Mary Kay with Auto Butler, I recommend Gary Lang to everyone I know!
Super friendly and accommodating!!

I recently had service done on my vehicle at Gary Lang Auto Group and Brian Housworth in the service department was very knowledgeable and professional. Thank you for getting my vehicle fixed quickly.

Reilly Patrick Huber was great helping me start looking for my new car! He even offered to buy me and my family lunch!

Great dealership customer service great ,i felt like part of the famliy

I'll sum it up for fellow consumers... Gary Lang was prompt, knowledgeable, helpful, friendly, and above all genuine. Went in for an oil change and inspection. Turned out my silverado needed more work and I left in a loaner vehicle (how convenient!). I felt that they were not "out to get me" or "price gouging". This has always been a problem with any other service team but not them!

Just leased my first car hy myself with Gary lang. I had Wayne as a salesman. He was very professional and informational. Everyone was actually. The man next to Wayne's desk helped me get insurance, other went though with all my question and explained everything in detail. They also followed up.
My only thing I might complain about is I would like to see Wayne sell the car to me, not have his manager jump in. I felt less pressured with Wayne.

Thanks to everyone though! You've been amazing!

Friendly staff. Even though we haven't purchased yet.

I went in to buy a used vehicle. Thinking that buying a brand new vehicle would be out of my budget. Ricardo Perez Espinosa Jr. the II took the time to tell me what my options were for financing a car. I left with a brand new car that I am in love with. Ask for Ricardo Perez Espinosa Jr. the II. He has the best deals in the Midwest.

Levi was our sale person all around excellent experience! Financing guys are awesome to deal with. Definitely coming back for next one.

Folks seemed nice but dealership was disorganized. The first basic that I look out for is can they deliver in an efficient manner when I set up a test drive: unfortunately, they failed there as I had to wait nearly an hour though I ended up test driving two vehicles.