Gary Lang Auto Group Reviews

Wonderful dealership with great employees. The best place to do business when you are in need of a car or service. A gem to the community.

Bill Ciszon and Matt Douvikas have come through for us time and time again. Today was no exception, we got a GREAT deal on a very good "pre-owned" car. Thanks guys.

Had a great experience at Gary Lang! I appreciate the efforts made by Bart and getting the deal done!

After receiving a quote of about 1600 dollars for a repair I threatened to go to another dealer and they reduced the quote to 1100 dollars. Bad practice.

Kevin Wright was the "Wright Man" for the job. Well done, sir and thank you

Gary Lang Auto Group, they are my go to dealership. I've been using them since 2011. I have never had any issues. Great place to do business.

Mr.Huber is the best salesman anyone could ask for he fought against numerous dealerships to get her the best for lifestyle. Hope you read this, THANK YOU REILLY!!!

Ricardo was very helpful in helping us purchase our vehicle

Great dealer, great salesman (Reilly), great car. Would recommend Gary Lang to anyone

Ricardo has helped out myself and a few other friends with cars and he works in the Chevy showroom, right in the front. He makes sure to satisfy each customer and I wouldn t wanna buy a car from any other salesman.

I bought a car a few months ago from Ricardo at Gary Lang in johnsburg, I had a very easy, relaxing, stress free time there! He answered all my questions and was very helpful finding the perfect car for me! I will recommend this dealership and especially Ricardo as a very professional sales agent! Amazing experience!

Thank you Ricardo!!!! It was a pleasure working with you and your team today. You made everything so easy and were extremely helpful. Will definitely be coming back!!

Riley the tall dude put me into my 2019 Kia Sportage. I love it. I got a 2k rebate and the whole experience was pleasant.

Absolutely disgusted by Gary Lang and the sham of a facility the run. TAKE YOUR BUISNESS ELSEWHERE

I had been working with different Subaru dealerships for the last year trying to get out of my lease and Into a car that actually works for my family. Jeff at Gary Lang was beyond helpful and worked hard to get me a deal that I could work with. The whole process was easy, and quick! I felt like a vip customer when I went in, everyone was so friendly! We brought our toddler so I expected it to be an exhausting day but it wasn t! They had everything ready when we came in, so it didn t take any longer than necessary.. I couldn t have asked for a better experience at Gary Lang.

Kevin Wright was a huge help in getting us the car we wanted at a great price! Thank you!

Bart is the guy to see! Great salesman and very professional. Sebastian was good he had to deal with a lot but he came through and made it work!!! Thank you!

More a 4.5 for us. We were in this past weekend ready to buy a new truck, but also in the very early stages of looking. We met with Marcus Jones and he quickly was able to get us into a few trucks that we were looking at for a test drive. He was extremely knowledgeable about all the vehicles, but even more than that for me was his amazing customer service skills. He was very personable and direct. I felt comfortable and knew i was going to be taken care of appropriately and professionally. We were able to negotiate a price that we were not only happy with but were excited about. Marcus and Dion worked with us until we were happy with what we were getting. The only down side to our experience was the amount of time the whole process took, but even that was bearable. After we chose our new truck we went on to Nicole Schomer in Customer Relations. She was fantastic. She not only got us all the extra's that we wanted and needed, but she was able to show us things that we were not even aware of. Nicole helped us to protect our new investment at a great price and was able to schedule us very quickly to get these extra's done to the truck. Overall, we had a wonderful experience and would recommend Gary Lang to anyone for any vehicle.

I was looking for something reliable, affordable and with good gas mileage for my little brother. I came in and Isai was very helpful and friendly. He showed me options that were exactly what I needed and in my price range without any games. I would definitely recommend Gary Lang Auto to people looking for new cars in the McHenry area.

Our experience with Gary Lang was perfect, from being greeted as soon as we stepped out our car, to being seen earlier as a walk in, when we could not keep our afternoon appointment. Jeff Galanty was thorough and asked all the questions about what we wanted. In the end we left with a deal within our budget. The hospitality was nothing short or great! Jeff gave us a tour of the auto service area and briefed us on what to do and where to go when we come in for service. Lastly, he offered us lunch as you can imagine, buying a car can be a lengthy process. Thank you Jeff for excellent customer service and David for closing the deal! I recommend Gary Lang as your automotive dealer.

Eli did a great job on our 2018 Soul. Very professional.

VERY COURTEOUS, EXPLAIN WHAT WAS DONE AND HAD ALL DONE IN A VERY PROFESSIONAL TIME.

Everyone was so helpful! No pushy sales guy tactics. Kevin even came in on his day off to finalize the sale with us!

Greg has amazing customer service! Helped us out from start to finish when we were needing service on our vehicle. Hooked us up with a pretty stellar loaner vehicle too

Ashley S. was great getting me a nice loaner car. She took the time to completely defrost it and take all of the snow off. She was great and so was everyone else.

Very helpful, great group of Financial Specialists. Willing to look and help you get exactly what you want and if your looking for a loan they will help you get the perfect one for you. My Financial Specialist was Ricardo. He was very helpful and more than happy to show me all sorts of different cars. My car had a tiny problem with it and they were willing to fix it for free! Looking for a car that s worth your hard earned money ? Gary Lang is your spot.

It was a great experience. Everyone was professional and helpful.

Best customer service I have ever had by far! Everything went as smooth as possible and I was out the door same day with everything I wanted in a vehicle and then some! Special thanks to Wayne and Jason for making everything possible.

Did a great job in taking care of my safety recall on my car.

Wonderful facility to sell cars. Salesman were very friendly and not pushy. I like that.

Levi did a great job and took great care of me! Happy customer!

Overall it was a very good buying experience! Our salesman Ricardo was very nice, informed and really a pleasure to spend time with during our time there. He really made sure we were taken care of from the minute we walked in until we left. I would recommend not only Gary Lang but also when you're there ask for Ricardo.

If you want to feel like your pressured in to pay for a car that you really dont need . This is the place to go. I have never felt so mad after leaving a dealership than this place. Never again. If you like being grouped up on by a bunch of sales people go there.

I had the worst experience and I will post a FB and on my Youtube page because I recorded it. I am putting together the whole compilation cause, this was, 3 weeks of the most crappiest experience ever. They promised that with my pay stubs I was approved and supposedly confirmed with the finance company and they never contacted me back since.

Great experience working with Kevin, Cody and Joe on the Kia side of the business. If you re in the market for a new ride, stop in and see them...and tell them I sent you!

Everyone was polite and professional and as far as I can see excellent work performed. I had a sunroof installed at the time I purchased my vehicle from an outside contractor of Gary Lang. Gary Lang acknowledge the problem, looked into it and had the problem fixed within the same day that I dropped off my vehicle. I was provided a 2015 Equinox for my loaner vehicle, which tempted me to upgrade. When I am ready to purchase a new vehicle, Gary Lang will be the first place I stop.

Levi M was great and helped me pick out a great car. He answered all of our questions.This is one of the best experience I had at a dealership. Thank you!

Sales person was very attentive,professional and friendly.

Jeff Vicari was great to work with. His boss Andrew was firm but fair. Really enjoyed buying my car here!!

Ricardo is an amazing salesman! If you need any help with anything, you should definitely go see him! I love him and would highly recommend.

Scheduled an appt. to look at a car. The dealership texted me appt. date time. Confirmed that I would be available for the appt. 1/2 hr before my arrival. When I arrived the car wasn't there. The manager Ryan gave multiple excuses, I was on vacation yesterday, how was I to know it would take BMW 2 weeks to repair, and the girls upfront are responsible for scheduling. Really takes responsibility for his responsibilities. I drove 4 hours for nothing. Bait and switch????

I receive a call from Kasey he was very funny and friendly. I told him my situation because I didn't want to waste time. He told me to bring the things he needed and he'll help me . Once I got there Kasey was busy with a customer. but it was cool because the moment we walk in I felt so welcome. George immediately got me started after about two minutes of being there Kasey introduce himself. He apologize for being so busy but wanted me to know I was in great hands with George. And boy was he right George was very nice and relax. He wasn't worried that my five year old son was being so busy. He offer him something to drink and welcome him to the play area. I was worried that my credit and my situation would hold me back. But George work MAGIC he paid off my car which would have put me up side down since I wanted to trade it. This guy put me in brand new 2016 malibu. I felt like we were best friends I would most definitely refer Gary Lang Auto to friends... Thanks guys for all your help thanks Darryl for going the area mile. For the first time I really enjoyed buying a new car!!!!!!! blessing

Darlishia

Jeff Vicari did a great job helping us purchase our 2016 Tahoe.

I recently visited Gary Lang in search of a truck . After searching other dealerships in the area in the days prior, (only to be neglected and pushed into vehicles I didnt want). I immediately felt comfort and trust with Jeff Vicari just moments into walking into Gary Lang .
I was extremely happy to meet Jeff Vicari of Gary Lang . This gentleman was extremely helpful, confident , and reassuring, and knowledgeable. He made my vehicle purchase go as smooth as it possibly could , and because of his expertise and confidence I will forever do business again with him and Gary Lang. I highly advise anyone in need of a vehicle , new or used to go see Jeff Vicari . In all my 20 years of car buying he has made this experience a memorable one and will without a doubt earn my business again ! Jeff if you see this .... Thank you again.

Way over priced. Wanted to charge me over a $1,000 for an AC fill. Took to Napelton in Crystal Lake and charged less than half. It was 7/23 1:30 appt. You might have put it under my husband's name Anthony.

Not your typical car dealership!
We had a great buying experience, with amazing customer service by both the sales rep & the finance dept.
Recently Shane Ryder helped us with our GMC Terrain, Shane is not only knowledgeable, but also extremely helpful and courteous!!!
I would highly recommend Gary Lang Auto Group, they really go above and beyond to help you out with their friendly service.

There's not enough paper to describe this place, If only you knew what I've been through you would never buy a vehicle from this place. Frankly I'm not sure how they are even still in business after what I've heard from everyone and seeing it first hand myself. All I can say is good luck if you decide to buy from them, they would get a zero if google would let me. I usually try, try, try again just to give local businesses a fair chance(everyone has a bad day every once in awhile), but I'm done.

The dealer gave excellent service and kept the car for 2 weeks to make sure the issue was resolved.

I got a great deal on a GMC Terrain! They were attentive, helpful and thorough. Would highly recommend.

Decent experience. I do not like the process of having your current car valued by an outside third party. But, we came to an agreement on value and pricing for the new vehicle. I've had much worse car buying experiences. Also, I was disappointed that buying a new vehicle only includes 1 oil change... Most I have talked to said their dealership gave them 3.

Steve in truck sales is the BEST! very attentive to your requests works very hard to help you accomplish your goals when it comes to buying.

Servicing My Cadillac And Chevrolet For Years Now. Top level customer service!

Misleading and shady practices. Stay away if you value your money and respect yourself and your time.

Levi was awesome and so was charlie! Had a good time buying my new car :)

Very good!
I love this place

I would make this rating lower but I can't. 1 year and 1 month ago i bought a 2013 Kia Rio. I'm still paying on this car and have done oil changes regularly, and kept up with the maintenance. But the car has an engine knock. The same engine knock that I found out is on the Kia recall. But this cars VIN doesn't fall under the recall. It has been nothing but problems and total after financing is a little under 10k. This car is not good quality and even though I bought it as is. It should for the price been a better product. How do you sell people bs, and try to make it as if it is a great product. Their should be a law that holds all of the dealers responsible. An not these bogus lemon laws we have in this state that dont truly protect the purchaser. Just a crappy product that I would never buy again. Truly done with Kia's.

I called to confirm that I would get the internet price on the new car I wanted like the website said. I was assured I would. When I talked to a salesman, he informed me I had to finance to get that deal, or the car would be $2000 more, but I was told by a finance manager I would not have to pay ANY interest or fees on the loan if I paid it off with my first payment when due. He told me to wait for the paperwork in the mail, which I did. When I called THAT DAY to pay it off, I was shocked to learn I had to pay an additional amount for the accumulation of interest which I was assured by Nick Ludford would not happen. I wish they would be honest and upfront with customers. That is why car dealers/salesmen get a bad reputation.

Thank you Demi and everyone at Gary Lang Kia! Had a really great experience, could tell that that Demi was very genuine and was working very hard to get me the best deal, plan on going back to Gary Lang, for any of my car needs, and will recommended.

Came to gary lang chevy today and had an awesome visit helped me out with everything I needed. Awesome guy josh lase

I bought a new car from Gary Lang a week ago. Everyone was efficient, friendly, and helpful. No one was high pressure. No one asked if we had been to another dealership.

After agreeing on a particular car and a price with Rick (our salesman) and Tim, we said that we would let them know in a day or two because we do not make expensive decisions quickly. No pressure at all.

When we called to say we wanted the car, Rick (saleman) said to come in the next morning, and the car would be cleaned and ready. It was. Jake (the techie) went over every device in the car, explained how to operate everything, and answered any questions . He also set a follow-up meeting. Matt (financial guy) took care of the business end. Again, no problems and no pressure.

We are very happy with the dealership. Our experience was excellent.

Very polite and helpful! Prices are very reasonable!

Was quoted almost $200 to replace the bulbs in my headlights. Service consultant told me that they had to remove the wheels and part of the fender to to the job, hence the high labor costs (the two bulbs would cost $40-$50.) That sounded fishy, so I called Roto Subaru in Arlington Heights to see what they charged. Their consultant said that while it is true that it's easier to change the headlamp bulbs by putting the car in the air and removing the wheels, it's a quick and easy job, and they charge $30 for the labor to replace both. If you use Gary Lang, you'd be wise to shop around. (I also learned that Gary Lang charges almost double what Roto does for oil changes.) I'm was a long-time Gary Lang customer but I won't be going back after today's experience. I may be a woman, but I have Google in my pocket, and I won't be taken by them again!

I just want the Gary Lang Group to know that we enjoyed our experience in obtaining a new Kia, Cadenza. This automobile is the best that we have had in many, many years.The features and technology are state of the art. Where else can you get a 10 year, 100M mile warranty on the power train...All buyers should be made aware of the benefits of all of the Kia models......There is no doubt that we will do this again in the next few years

The team that made this most enjoyable were Kyle Richards our Sales Associate, Jon Trottman, Sales Manager and Ozzie Sanchez, Finance.

Thank you again for understanding our needs and we look forward to receiving the same positive experience with your service team.

Sincerely, The Rubin's

My family has gotten their cars from Gary Lang for over 15 years now. 3 years ago, I leased my very first car with the help of Ricardo. He was fantastic and made the process so easy. Today I went to turn in my lease, and had the hope of finding another vehicle, but this time to buy. I was thrilled that Ricardo was there today to assist us. He's the best and I can't say enough about him. He was incredibly patient, helpful, knowledgeable, and really worked to help me get something I liked and a price I was comfortable with. You know when you go to the car dealership that you're going to be there a while, but Ricardo and everyone at Gary Lang make the car buying experience a pleasant one. In the end, I was able to buy the car I wanted and I'm very happy I made the drive from Schaumburg.

I had the greatest experience you could imagine. They made me feel like family. To find a dealership with the main goal of you leaving satisfied is a real treat. My experiences in the past with dealerships is they are there to make a buck. Not at Gary Lang. I would not go anywhere else.

Elijah and Ricardo were great! Jerry was very helpful.

The knowledge and concern from Mr. Tanner was exceptional !!!

A great selection of cars and everyone there was very knowledgeable and super nice and patient! Definitely going back to Gary Lang auto for all my families vehicles!

Smooth and hassle free buying experience at Gary Lang Kia. Impressed with Sales Rep. Jesse Matos' patience and communication throughout the process. Walked away feeling as though I bought a quality vehicle at a good price. Jesse was great in helping me get everything I wanted in the vehicle at the price I wanted to pay. I will definitely seek him out next time I am buying a car. Overall, I was pleased with Gary Lang Kia and would recommend it to anyone looking to buy a used or new vehicle.

Your service department was very very helpful and friendly.
Great experience.

I have had my car serviced at Gary Lang a handful of times now, and I am very satisfied. Service Advisor, Steve Steele, is very knowledgeable and polite. I request his assistance every time and know my car is in good hands

very professional, and excellent service. I was in there yesterday and picked up the new Camaro ZL1; i only contacted the salesman on the phone and expressed how serious i was about purchasing such a vehicle (btw, I'm 23 yrs old) and regardless of my age they treated me like a customer should be treated regardles of age. I would like to state that the salesman i worked with was Mark Broughman and I recommend him to anyone who is a considering buying a new vehicle, you can't go wrong. Thank you Gary Lang Chevy!!!

First time we used Gary Lang for service. Everyhing went smoothly.

They are always helpful, really care about what is going on with my car. I am so glad I got my car from Gary Lang!

Jordan and everyone was extremely helpful! Catered to my needs and expectations perfectly. Was a great experience buying a car here.

Yes,I meet service guy Lukas,he was very nice and profesional way took care of me and my car,my husband recommended him when he was with our truck on service.Thank You Lukas!We like that place and will recommended to everyone.

I was in the market for a new truck. I was very specific in what I wanted and no other dealer could deliver what I had requested. As I live in McHenry, I wanted to keep my purchase local which on a previous purchase I was not able to do. I explained the situation of my previous experience and Jeff Lang and Jessica Lang were able to come through with the vehicle I had specified at a price I was comfortable with. There was damage to the vehicle that I had noticed the next morning and they have agreed to take care of it at no cost to me. I am very happy with my experience in my dealings with Jeff and Jessica. Thank You Jeff and Jessica. Sincerely, Tom Guasta

I made an appointment to test drive a used Sonata last week. We drove up to McHenry from Naperville to check out the car. Everything looked good, and we went inside to discuss the price. We agreed on a price, I signed a sheet of paper with that price, and the salesman went to run it by his manager. After about 15 minutes, he came back to say we were in a "sticky situation" because another buyer has now suddenly placed a down payment on the car and agreed to a higher price. We knew there was a later appointment that day to see the car so we suspect they called this person to say the car was about to be sold and asked if they would pay the sticker price. If this is the case, then selling a car from under a potential customer is a very shady way to conduct business. I understand why it would be done from a financial reason, but very poor job from a customer relations perspective. I highly doubt we'll be considering any future purchase from this auto group. We've told others, and we'll be continuing to tell others, about our negative experience.

I was treated very professionally. A good experience. I really enjoy my new Equinox

I worked with Colin Battaglia in the sales department. I was in search of a vehicle for a month trying to find a great deal. Colin helped us purchase a vehicle with no pressure at all. Very knowledgeable young salesmen. I highly recommend you work with him if you are in search of a new or used vehicle.
Wonderful experience compared to other dealerships I worked with in the past. He worked close with Jeff Lang and together gave me a deal I could not refuse. They were more than fair on their pricing. If you want a great experience I suggest you pay Colin a visit he will work extremely hard for you to have a great experience purchasing a vehicle. Thanks Again JEFF and COLIN

Great sales team - always fealt they had me best interest.

Service was awesome oil change done within 1/2 hour. Almost didn't have time to finish donut. Great job Gary lang

John Lee is a very patient and wonderful sales person

Bought a new Subaru Crosstrek from Rich R. at the Subaru side of things. Was a wonderful experience. Helped me with everything to make me a happy customer. Had preconceived notions about Gary Lang, but Rich R. Helped put them to rest. Jake L. Also helped me make sure that I had no issues with the car. Answered all of my questions and concerns! Looking forward to dealing with Rich and Jake in the future!!