Gary Lang Auto Group Reviews

Dear Mr. Fullmer,

To sum it up...

I first called Gary Lang for service in May 2018, My truck purchased in January 2018 was shaking, and quite violently at high speeds. It made it through the spring but then got continuously worse. In May, I called Gary Lang to set an appointment for service. The young man didn't know what a diagnostic fee was, how much it costs, and had no information about the availability of a courtesy car. He just informed me "Ms. Mary Kay" would be getting back tome, but to schedule service with him at that moment. I did, and never received a call from Ms. Mary Kay. I called for service once again in June 2018, and again the employee had to idea about a courtesy car but to schedule service and someone would get back to me. Once again, no one got back to me, and I was not able to successfully reserve service. Ricardo later informed me this was because Gary Lang outsourced all of its service appointments offsite.

I called Ricardo on 07/18/18 Notifying him of the severe conditions of vehicle and expressed my concern for the overall safety of it. I told him I would be bringing the vehicle in for service the following day, and wasn't happy with what I had already found out at a certified Chevy dealer, an alignment shop, and a tire retailer. When I brought the vehicle in on 07/19/2018 I began to explain to Ricardo that the certified pre-owned, meticulously inspected truck he showed me the value in wasn't back at Gary Lang for blinker fluid. It was there because in one season, (spring) this vehicle was not safe to drive.

Ryan the used car manager, heard this conversation escalate and asked us over. Ricardo blurted out to the employees, managers, customers, and me that he talked to Greg in service and Greg said there was nothing you could do to fix the truck. Foolish. I corrected Ricardo and told your managers. customers, and employees the truth; that I spoke to Greg 5-6 minutes prior and he planned on looking at the truck, but had no one there experienced to look at it.

I explained to Ryan, that there was rumor of shocks or struts, but it was diagnosed with alignment issues. Severe enough to ruin the tires. I explained that I wanted Gary Lang to diagnose it and fix it. I asked him to fix it because a prior conversation with Lloyd brought to light that this "certified pre-owned vehicle" taken in on trade at 70,000-75,000 miles never saw an alignment rack or a simple alignment before being sold. I bough a truck with such a severe alignment issue from Gay Lang, it Ruined my tires that should have been otherwise good for another 4-5 years. Extremely distinct, uncharacteristic tire wear.

To sum it up. Ryan said he would take care of the alignment, and got the tires down to seven hundred some odd dollars. My Bill was still $869.00 and had an alignment charge on it.

Attached are photos of the condition of my wheels and tires when i picked my vehicle up from Gary Lang on 07/27/2018/

On 07/31/2018 I Called Andrew and asked to speak to Ryan as he was unreachable by telephone. He had Ryan return my call. I explained to Ryan on 07/29/2018 I was driving my vehicle with new tires how from a job I bid. On off ramp of the 355 express way my front wheels of my vehicle began choking and locked intermittently cause me to lose control of the vehicle through the gravel into the grass. Thrilling, terrifying, and complete disregard for my family's safety, let alone mine. After a 25 second investigation, Gary Lang's new tires they installed, same size, were locking, rubbing, and chaffing on the vehicle bare frame! how this was not noticed after a simple turn of the wheel before being returned to me bewilders me. I am assuming it was looked over as the caked on tire lube and sealer was.

The vehicle absolutely should have been aligned upon certification and or just trade in, I should have never paid for tires in the first place and did. They nearly and could have killed me by lack of slowing down and doing a once over of the vehicle.

Ryan Stern

If I can give it a zero star rating I would. Where to begin? All I m going to say about this place is beware of their finance department. I had the pleasure of dealing with the supposed finance director Sebastian Q. He tried hiding a $4000 warranty in my paperwork. Thinking that I wasn t savvy and able to catch it. He was pretty surprised when I pointed it out, and if he really is the finance director for Gary Lang. Then I must be the pope, because when I called and asked for the finance director. I was told that they did not have one. So I do not know who this guy actually was who tried ripping me off, but I can tell you that he did not know a lot about finance. In fact they must have found him I m a prison release program. That was not right For what he tried doing, but I can tell you this place will be hearing from my attorney and the attorney general s office! There was about 30 laws broken during my whole transaction and half of them were done by this Sebastian guy. They just need to fire everyone there and start fresh. Everyone there is a con artist !!

They dont tell you your lease milage allowed until the very end of the deal, but yet they push leasing verses buying constantly the whole time your there. Not happy. But I give 5 stars to the new sales person in training. 2 stars to deal that was made by the floor manager.

The pro would be the sales guy knew all about the car. The cons, well first would be that the process took FOUR hours. Had emailed after seeing ad on carguru for 2017 Kia Niro. Confirmed they had the car and the price only to get there and be told to get the advertised price meant being a recent college grad who served in the military and is now an Uber driver. Seriously?! Next, after being told it was the "all in" price they tacked on nearly $500 in additional fees in the financing paperwork. The hard sell for a protection plan for a new car was also irritating. Finally, I was told several times if I couldn't give them a "10" on the CSI survey, not to send it in.
That being said, I do think I was able to buy the car at a reasonable price, albeit at nearly $2000 more than the advertised price.

Caroline was very helpful, for her being new in the business she was excellent at her job. Im glad she was the one helping buy my first car at Gary Lang.
Overall experience was great, I would recommend

I went to buy or lease a pickup truck for an employee. I was weighing options of leasing vs buying (I've never leased anything). I spent 3 hours, with management, and sales trying to get me to take a car off the lot that evening. I simply stated I wanted to do some research that evening, and I'd touch base in the morning.I was willing to put down a $500 deposit at there request to hold the truck, they did not end up taking the deposit. That evening I went online and saw a sale price of $34,864, MSRP was $48,485. I called the next morning and asked why I was never given the internet sale pricing. I proceeded asking several other questions to Kim the manager working at the time, who really spent most of the conversation stating that I was working with another dealer, she literally said she could hear them in the background "coaching" me. I'm not even sure what that means, but I was sitting in my office with my employees working in the background. I was inquiring about the rebates applied to the sale price, to get the truck that low. Point is they did have the best price. Ultimately, I will go buy from someone else because they get extremely defensive of you asking any questions from my experience. Customer service is HORRIBLE.

Best experience I had great car for a great price Noah cherry and nick Ludford where just great they made sure I had the best deal. Noah was so sweet he even got me some cough drops because I was sick . I would definitely recommend them

Great place! Our sales person Rob really did what he could for us and they even stayed well after hours to help us finalize everything! Will definitely go back and reccomended!

Kevin and Curtis was the best sales associate very friendly knowledgeable and helpful. AWESOME EXPERIENCE

First time buying from Gary Lang and was very happy. My family got exactly what we wanted for the price range we needed! Thank you Josh Lass for all the help! My family and I will definitely do business with you again!

Very professional service department and got me in and out quickly.

My first time at Gary Lang Auto Group and could not be happier. Kevin Curtis and his manager Cody made it a very great experience. Love the name by the way, HA!

The best people,the best place to buy a car.100% satisfaction.Thank you !!!!!!

I am very happy with the service that I've received at Gary Lang. The service department goes above and beyond anything I ever expected. Jeff Simonelli was so professional and an expert in his field. The issues with my car were handled perfectly. It can be an upsetting thing when there's a problem with my car. But never have I felt that way while dealing with him. I feel very sure about the work that is ever done there. And that is a secure feeling to drive away with! Thanks again for your help.

My car is back to excellent condition! Thank you to Dino for handling all things related to the insurance, managing each step and the bonus of getting a Trans flush while it was in the shop..fantastic! Killed a ton of birds with one stone. Thank you!

I just bought a 2012 Honda civic i really like how the sales man was and the price was fair... These people will give you a chance on buying a car even if you barley have credit this is great....

Did you know there are certain days you should go there if you want to test drive? I test drove a couple of cars which did not work for me because of my long legs, I was asking about other cars and was asked to come back during the week because Saturday is for sales. Well help me understand, if customers don't test drive, how do they know what will work for them, hmmmm. I do want to acknowledge Chris for being helpful and patient, I appreciate you for your assistance. I would do business with you in the future but not the other guy.

Overall, Great Experience! Chris Scholer assisted me. Chris was very nice. He was able to find that I had a warranty to cover some of the repairs and also provided me with a loaner. Not only did he provide good customer service, but he also provided me with a photo to take back to the previous auto shop that "fixed" the issue. This helped me obtain a refund for the work Pep Boys said they did. THANK YOU CHRIS! I would absolutely recommend Gary Lang in McHenry.

We had a wonderful buying experience at Gary Lang Subaru.

We tested two cars 2020 Forester and Outback both in premium trim elsewhere. My wife initially liked the look of the Forester more while in the showroom. She said it looked more like a family car. We both drove the Forester first and we like it. Visibility was excellent and it drove great. After driving the Outback we both agreed that it was a little more luxurious and drove more like a taller sedan then an compact SUV. She also like the interior more especially the fancy large center console touch screen. She said that the multiple screens in the Forester where distracting. I'm sure anyone can get used to it but initial impression is always key.

Spoke with Rick Diamond over the phone and I had a amazing price quoted with in minutes. Very nice guy and he was extremely happy to see us when we walked in.
He set us up with Jeffery Galanty to take down all our info and manage the purchase process. Jeffery was a pleasure to deal with, he help train me on all the features of the car. He was very knowledgeable about every feature and was able to answer every question I had.
We completed the purchase with Ivan Romero. Again we had a great experience with him. We explained every document we signed and helped us choose a extended warranty that would fit our needs.

I cannot thing of anything negative. My wife never liked the buying process but was very impressed with how quick and painless it was at Gary Lang Subaru. She really loves her new car and I'm very happy she picked the Outback.

Thank you Rick, Jeffery, and Ivan!
It was a pleasure meeting you all :)

My boyfriend purchased a truck at Gary Lang a little over a year ago. Within the first 2 months of owning it, he had to make a $300 repair. Fast forward to now - he s having issues yet again and was quoted $2,200 for repairs. Gary Lang sold him a truck that clearly had issues and refuses to cut him any kind of break on the repairs. STAY FAR AWAY FROM THIS DEALERSHIP!

I would like to thank Demi my sales person. She spent so much time with me making sure I got the car of my dreams! I love my fully loaded Kia Sorento! I will be recommending Gary Lang to my family and friends and telling them to go see Demi.

While there initially were some minor challenges in the car buying experience, the Gary Lange Team and in particular Kim Neiss (Customer Relations Manager) came through with flying colors. Thank you!

Ricardo was very good, he was quick firm and straight to the point, he helped in me in an hour, quickest time ive been at a dealership. He knows what he is doing and is very professional but extremely friendly at the same time,

I will always do business with them! My experience was heaven sent and I'm grateful.

Overall great experience! Darlene Zulman was our salesperson. Let me just start off by saying she is an absolute rock star. I started looking around on their website and inquiring about different vehicles on Tuesday, I didn't end up buying until Saturday. In the meantine, Darlene answered all of my millions of questions for me through text. She was knowledgeable, personable, funny, and very, very good at her job. She made sure my husband and I were made very comfortable while we there. I live 2 hours away from this dealership, and this is the kind of customer service that made the trip worth it for me. Not to mention the great deal we got on our new car. Thanks Gary Lang Auto Group!

Dealer had remote start installed along with a full service paint and interior package applied to entire car. The quality of the workmanship was top notch.

Looking for a car for my son just before closing time on a Saturday and Levi spent hours with us looking through inventory that met our budget and needs! Thanks for making our experience awesome

We had an extremely positive experience! Highly recommend the Gary Lang Auto Group. Our sales rep Bill, Mark in finance and Jake who walked us through all of the details of the vehicle exceeded our expectations. We have purchased many vehicles and have never had this kind of outstanding experience from start to finish.

Worked with Levi and it was a really wonderful experience. He was not your typical creepy car salesman that's trying to sell your soul like so many other salesmen I've dealt with. He was kind, patient and very knowledgeable. I'd recommend this place in a heartbeat and I'm definitely going here for my next car purchase!

Bart was fair and professional. He was funny and worked to get us the deal we wanted! Thank you so much!

The salesman Jesse was very nice and kind while being professional. Love working him.

Ricardo has been super helpful, super kind, really easy on the eyes! Andrew looks like the hulk but super sweet! Highly recommend coming here for a new car! See these guys they are willing to help any way they can!

Great Purchasing Experiences at Gary Lang with Kevin. I recommend them and will be returning for my next purchase

Levi was fanrastic! He took our ridiculous offer to his boss even when he knew it would be no! He was not pushy but listened to us and got us the best deal! He made sure to get us out quickly. And Ryan - "I am kind of a big deal" - really is the big deal! He was helpful and fun! This was one of the best experiences we had buying a car! Which is the reason we continue to come back to Gary Lang!

Very satisfied. Elijah handled the process With professional ,polite and caring manner.

Elijah came in and worked hard to get my wife and I exactly what we wanted. We test drove multiple vehicles from multiple brands and he was there through all of it. Go in and ask for him. You won't be disappointed!

Excellent help from Jordan Such own kind our salesman.

My wife and I purchased our car from Gary Lang Kia and were very pleased with the purchase experience. To be honest, it couldn't have been easier for them. They had the car we wanted, we didn't need to test drive it, and we were ready to transact immediately. However, our final sale documents were not complete because they were having computer problems. They committed to sending our warranty paperwork the following week. That was FOUR MONTHS AGO. We've called them back and talked to our salesperson, and a sales manager a total of 5 times, and each time they say that they'll mail out the materials and call us back. CRICKETS. They were fast and efficient at taking our money on a purchase, but the follow-up has left us completely disappointed with their follow-up on sales and customer service. To Gary Lang Auto Group ... when you say you'll follow up, do it. Managing expectations is easy.

Awesome experience thanks to our sales person Isai De Paz. Super friendly and made our car shopping informative and of great quality.

Brian Housworth took excellent care of me and my vehicle! Brian asked great questions, and made the proper suggestions for what needed to be done. We were back on the road that day, thanks Brian!

Wayne the salesman was awesome not pushy, and got us in an awesome car!! Awesome all around experience.

Let me start by saying that we are not a first time customer at Gary Lang...we came back again with the same salesman (Carlos) that we supposedly trusted. Let start with we got a traverse that has 4000 miles but they listed in the paperwork as 6000 miles and put it a different date of purchase from the actual date of purchase. Next the car was dirty they said they can clean up really good but after 2x of cleaning the carpet was still yellowish.They replace the middle council because it was misaligned and when it came back to us they have to fix it again because they broke the panel of the air-condition switch. Then now the problem is that same panel that they replace the knob for heater and fan is heating up by itself...we complain and they said it was a flaw on the design of traverse which they knew but never told us...the cup holder is also a design flaw...every time u pick up your drink the rubber holder sticks in your drink...how much did we get the car for...34k...for a dirty 4000 miles and a lot of issues...you can go and somewhere else for less and less mileage and CLEAN. THEY RIPPED US OFF AND I WISH THEM KARMA ! Me and my husband would tell all of my friends and relatives about this experience and I am thinking of going to the TV about this experience maybe someone would actually listen to us...it. was a very sad ...bad experience for us...esp from the people u supposedly trust. We ask them to replace it and they said we have to pay more .That is just BS. We talk with Matt and all we hear are promises, up until now we have not heard anything from them

Carlos and eveyone else we delt with at Gary Lang were friendly and helpful in working with us to purchase a new car. We would definatley recommend them.

I was able to work with Kevin Curtis and I am so grateful for a real experience that was focised on me and not just a sale. Thank you Kevin for your professionalism and taking care of me

ELIJAH and CODY we're amazing!!! Can't wait to come back and buy my next car from you guys!

Fantastic service and very accommodating. Oil changes are a great value

Levi was very helpful!!! He did an amazing job!!!! I definitely recommend asking for Levi if you are interested in buying a car!

They did a vey good job working with me. They take care of people very well.

We very much enjoyed visiting Gary Lang auto today!! The guys were helpful and our salesperson, Wayne, was excellent!! We also enjoyed working with Kevin and Jason!! Appreciate a lot!! We got just what we were looking for. I stood my ground and they listened and delivered!!

Untrustworthy sales reps. Lied to my face that I have no credit. Even after showing documents proving credit not even an apology. Will never buy a vehicle here.

Excellent service from making appointment to picking up car.

I worked with Samuel Nicholas. He was EXTREMELY helpful, down to earth, and easy to talk with. He worked with me to provide me the best deal on my car! After I came in on a Saturday, he called with a follow-up phone call on Monday, and arranged the purchase of my car for a date that was convenient for me. I was beyond happy with Gary Lang and the service Samuel Nicholas provided! I would 10/10 recommend him to another individual who is looking for a car!

Very professional experience from start to finish thanks to Ricardo s help.

Kevin W is a awesome sales person. Very informative and great personality.

I bought a new vehicle from Kevin Curtis. He made it a very pleasurable experience. He was very friendly and helpful. I highly recommend going to see him for all of your car buying needs.

The staff just seemed to want to rush you in and out. They said the vehicle was pre certified I bought the vehicle a month ago and it already broke down. Wouldn't even throw in some floormatts.!

Great experience, beautiful vehicle. Ed was our salesman. He was very professional, friendly, and helpful. Would recommend this dealership!

We bought our last vehicle from Jeff Vicari. The entire process was seamless, from the test drive to the delivery. It was really a great experience buying our vehicle from a salesman who actually listen and cared about what we where looking for. No pressure. I would recommend Asking for Jeff if you are looking for a new or used vehicle!!!!

Sale went fast, Salesmen was knowledgeable, Finance manager was Great, Beautiful Truck!

Levi was amazing today! He was so helpful and knowledgeable on all the vehicles we looked at. He was a key part in choosing our new 2015 GMC Terrain! Definitely the best car buying experience, by far! Thanks for all your help and patience Levi!

Huge selection, beautiful facility & courteous professional service.

Bart went above and beyond what he needed to do to get us into a new car. We came in expecting to leave how we left the last dealership-disappointed feeling like we were getting taken. Sebastian and Andrew were also amazing to work with. We couldn't have asked for a better experience.

JR in service has out done himself in helping us out!! Truly appreciate this man as he understood our situation an went above and beyond to help !!
Thanks so much JR!!!

Isai De Paz, assisted me with purchasing a new vehicle at the Gary Lang in McHenry, IL. He made my experience so smooth & quick! I felt that he listened to what I was looking for & fulfilled every requirement that I had. Will definitely be going back because of him!

Bought this little beauty yesterday. Many thanks to Payton Cruz for making the process easy and fun. This is my second cruze I bought from Gary Lang, they are good people and I highly recommend them. Thanks again Payton!

We were visiting from out of state and had issues with our vehicle. They had to order the part but made sure we had a loner car and our car was done when they said it would be. Thank you for all your help.

Chris Scholer was very helpful. He managed to get tires for me that were not available from his standard suppliers. He got them from Tire Rack - awesome Job. I'm extremely happy with the tires. Great Customer Service.

Huge selection of inventory, speedy service and overall great experience. We worked with Levi and he was fantastic we will definitely be back!

It was awesome. They got me into a car that I love. With little money down and like no credit.

What a great experience. In and out with the new truck I wanted at the right price. Thanks Gary Lang Auto.

With my Cruze coming off lease I needed to either buy it or turn it in and get something else. My salesperson provided a ton of info that made my decision very easy. The Business Manager found a very low rate and processed the transaction most efficiently. Gary Lang is the only place that I will go to for my next vehicle.

Horrible service. I understand car salesmen have a reputation of being scammers, but these guys are the truest definition of that. Awful service, they act like they just don't care. They're inconsistent in their prices and what they say. I was there for hours because they were so inconsistent. I would not recommend this place.

Yesterday I purchased my second vehicle from Gary Lang, and I couldn t be happier with the experience.
My mother was recently diagnosed with an aggressive cancer and will have to attend daily treatments. Her former vehicle is wholly unreliable and the thought of going into the next few months without her having reliable transportation was adding a whole additional layer of anxiety.

I went to Gary Lang because I purchased my own vehicle there last year, and everyone I encountered was kind, accommodating and wonderful to work with. Ricky, my sales consultant, and the entire credit staff that helped me finance another vehicle, all went above and beyond to make sure my mom had safe transport and a car that she loves.

I am so thankful for all of the help and kindness I received during this purchase, and if you re looking for an excellent experience in purchasing a new or used car, go to Gary Lang.

Brian Housworth took care of me. All service was performed and they finished as they stated when they would finish.

Levi was great to work with through the whole process.

Went in for a recall. Was told 2 hours. Took 3 1/2 hours. Was suppose to get text updates but that didn't happen. Would've had a ride if I'd known.

I was greeted by Salesman Manny who was personable and had lots of patience with me because he brought several cars out and I wasn't too happy with them. The last one was perfect for me and Manny said he wanted me to be happy with my choice of car. Well, he did it and was pleasant all through the process.
I have bought several cars throughout the years from Gary Lang and I must say that they have been consistent with excellent customer service.

Called me to buy my car because they were supposedly running low on used cars. Offered me less money than Carmax. Sales guys seemed disinterested in general. Typical dealership atmosphere

Wonderful folks to deal with. William in Sales and Josh in Credit were helpful and professional. We got a great car at a great price, and their service can't be beat. I will recommend them to friends and family.
Thank you Gary Lang Auto!
Sincerely,
Jim & Susan Burger-Baraboo, WI

Greg was very quick and efficient. He had us in and out with a wash in no time.

Gary Lang helped us get into the vehicle my wife and I had originally set out to get. They were a pleasure to work with and we left very pleased. During the process they listened to us as well as were clear in explaining things to us. Overall we a great experience and will be back in the future.

Aaron Grassel was courteous, polite, prompt and knowledgeable. He let me know the price of repairs, kept me informed on the timeline because of waiting for a part. My car is running and driving much more like it did when it was new almost 11 years ago.

Recommend the service dept with no reservations.

Bad service. Made me wait 30 minutes on the phone just to get a price on a car just to tell me it was already sold. I don't recommend.

Bought a vehicle from Jeff Vicari and he made it the best car buying experience i have had. He made it painless and made sure i was happy with my purchase. Very friendly and family oriented. Jeff was a breath of fresh sir. Thank you again.

I made a mistake about service hours and showed up 15 minutes before close. The guys took care of me and got me out the door 100% satisfied

On September 30th of 2016 I went to Gary Lang Cadillac to lease a 2016 Cadillac CTS Luxury in Silver. I refused a local deal at Motorwerks of Barrington to come to your dealership.

I was working with Joe Holtz (ext.176). We came up with a deal to lease the car at a price of $304/month with me putting $4,000 down in GM points. I wanted to take it right away but Joe Holtz told me to just put a deposit on the car and wait for the car to get 3,000 miles. I didn t want to but he was so adamant and said he was sure that no rebates were going away so he ran $100 on my credit card. He also said he would call me Monday to give me status of how the miles were going to be put on.

On Monday, October 3rd of 2016, he did not contact me. I called him many times and even emailed him. He did not respond. I also called many times on Tuesday and he would not pick up the phone until he accidentally picked up my phone and had to tell me that the rebates went away which he was sure were not going away.

I spent about three hours at the dealership getting this deal together. I believe Joe Holtz did not want to put this deal together because he had mentioned his commission was not going to be that much during our test drive. And it was late on Friday and he wanted to get home immediately as he lived in Wisconsin.

Whatever the reason, I no longer have the deal that was promised to me once I left your dealership that I was ready to take that day. I was super-prepared. I printed out the supplier discounts and even brought the GM credit card bonus points number. I was very serious in buying the car that day since the transmission in my BMW went out.

I gave Gary Lang a chance to make this right, but his entire dealership would not return my emails, phone calls or chats.
I WOULD HIGHLY SUGGEST THAT NOBODY WORK WITH JOE HOLTZ. HE IS A CROOK AND A DOWN-RIGHT LIAR! ALSO, DON T BUY FROM THIS DEALERSHIP. THEY HAVE VERY DECEPTIVE SALES PRACTICES AND WON T STAD BEHIND THEIR WORD AND WHAT THEY SELL.

Great people at every level. They are customer oriented, easy to talk to, and work hard to get you the best deal possible.
Levi was our salesperson and he is awesome.