G.H. Slack & Son Review

I highly recommend GH Slack & Son--huge selection, great staff, super knowledgable (much more so than Home Depot or Lowe's). GH Slack supplied the doors, windows, hardware, moulding, shower glass and mirrors for my house and it looks beautiful! I will go to Slack when I buy doors and windows for my next house too :)

1st they me estimate lower price when i am trying to buy chair rail change price ... not even on urs words ..

Took in damaged door lock and they were able to diagnosis and supply a replacement part for under $15 in under 15 minutes. Very friendly and helpful.

So blown away with how rude I was treated. Was looking to remodel my bathroom and wanted to find a certain style bathtub and had pictures since I didn't know the name of the material and a room of men just laughed at me and told me to go to Ferguson. I only came here because Ferguson pleasantly informed me they didn't have the model or material which I appreciated. My search continues. Just be ready to be treated rudely if you come in here and don't know exactly what you want. I hope this review helps someone who isn't looking to be laughed at by a room food of men that were workers of the company. So disappointed.

I'm a General contractor that does a lot business at Slack & Son. They have knowledgeable people that have been working in the construction industry for years that know their stuff inside and out, from doors and windows to trim, also mirrors and shower doors. I take advantage of all there services.

You can feel confident that Slack & Son will help you make the right choices for your project.

Honestly, my initial experience with an employee was very disappointing.
However, a wonderful employee, Justin, redeemed the reputation of GH Slack and Sons. Very respectful, very smart and very helpful. I was glad that he was around to assist me when the other employee was out for lunch. He helped get the orders straightened out because there was a mistake and while it took my original order to get processed after multiple phone calls and visits with the other employee for almost 2 months, he managed to get the correct door levers in 5 days! Thanks again, Justin.

We have purchased our windows and doors through slack and sons both in the past during a remodel, and recently with our new addition. We told this company that we wanted windows for an addition. They sent us a bid that included the technical description of the windows... all jargon that made little sense to us. They delivered remodel windows for our new construction remodel. When we called and emailed them to try and return these windows for the correct ones, they accused us of lying and told us that an exchange was not possible. They offered that we pay them an additional $1200 to swap out the window frames. We will never use Slack and Sons again in the future. Their customer service is terrible.

My experience was like getting a root canal seems they don't seem to recognize the stuff the sell plus they posted masks required and not 1 of them were wearing one so what was their point.. They also recommend I go to Champion Hardware to find or fix my problem

On June 11 we placed an order with Joey ordering a window for a rental called on June 27 never heard any response back about the order called again today and found out the order had never been placed asked for a manager and Joey laughed at the idea that there was nothing that the Manager could do, Still have not got a call back from Joey or anyone else.

Had some doors made nobody could do and made in a timely matter. Awesome hard working staff. Will def be back for future orders..

DO NOT USE THIS COMPANY! Beware, they "special order" all of their products and refuse to take blame or credit when the doors or windows come in a different size than agreed upon. For instance, I ordered 2 sliding glass doors over the phone and ran to their store on my lunch to pay for them ($2800 worth). I ordered 6 foot wide sliding glass doors and 5 foot wide were delivered. They made an error on the paperwork and claimed it was my fault for not catching it on the specs page (I'm a homeowner). Needless to say, they refused to take the doors back but promised to give me a "good deal" on a new set of doors. The salesman was rude and his supervisor was less than helpful. At it stands, I disputed the charges with my credit card company who advised me to have Slack and Sons come and get the doors, as I had been refunded the charges. They refused and said to wait and see how this "plays out". I went to Home Depot and bought both doors for $1400 delivered! What do you know...Home Depot has a RETURN POLICY should I not be satisfied! However, Home Depot delivered what was promised. I will be spreading my bad experience like wildfire in hopes that no one is treated the way our family was!

In response to what you will read from the owner below:
This order was done over the phone. I requested that the doors be 6.0 feet in width, not 60 inches. I admitted my fault in that I did not review the specs page as carefully as I should (remember I was coming on my lunch break to submit payment for an order that was detailed over the phone). When I was offered a $1000 refund for an order nearly $2800, I kindly declined. Instead, I countered that me meet in the middle and split the bill at $1400. I was denied and told I was better off seeking resolution through my credit card company. Just to note, I have yet to receive a call from the owner in effort to resolve the issue nor have I received an apology for the mix-up. Play it safe fellow consumers, go to a big box store (Lowes or Home Depot) who have a fair return policy.

Did not have a good experience. Purchased a home that was broken into during escrow. They came out and did a quote. Once escrow closed, I called to pay for the quote. They had incorrect contact information so I updated at that time and they charged my card. I also asked them to make a second quote so I could replace all the windows in the house (They never did this). I was told the glass would arrive about a week later and they would call for install. It s close to Christmas so that delays things. Understandable just let me know when to expect and I will make due until that time. It s winter time and the winter air draft makes thing s very cold so of course the soonest possible. This is where things went south. We didn t hear back so we called in to check the status.....and they had the incorrect contact information still. Ok, maybe clerical error no biggie so I gave it once again. They were going to check on status and call me right back, But never called me back. Because I didn t get a call back, I called in 2x s more over the next week, and each time the contact information was still incorrect! And both times, they would check the order status and call me right back. Well, this morning they came to install the windows, and guess what? They can t because of shutters on the doors and they don t touch them! Why in the world would you not say this at any point before install day? Why wasn t this comment in the notes on the quote so all knew this was an issue? I ve replaced a few windows over the years and comments about issues are clearly communicated in the quote. So now they will not install my windows, and I am stuck with 2 doors that are broken with winter air coming right through. The funny thing is that one of the reason for the delays is that they told us that the person who did the quote has to install as they know the specifics of the job!

Hunter Witcher and Dustin Walker earn this 5 star rating. I needed a patio door locking mechanism that no one in Bakersfield had in stock. We were moving out of the house and the moving van was loading our contents. I went to three different businesses looking for this rare part. My last stop and hope was G.H. Slack & Sons at 11:50am Saturday 10 minutes before they closed. BEST STOP I made that day. Dustin searched everywhere in the store for this item, stating he didn't have in stock. Hunter stepped in and saved the day! Hunter, my new best friend of the day, went into the upstairs storage searched for my part and found it. I was overjoyed as I desperately needed that part.
These 2 employees worked after closing time to help me. They are a HUGE asset to your company. They exceeded customer support expectations, in my opinion. Hunter Witcher and Dustin Walker, I appreciate all your efforts that day!

Called there office for a quote on getting 2 - 6 panel hollow core doors replacements along with routering hinges , beveling doors and cutting out knob hole,I was quoted 90 dollars for two doors. Drove from Tehachapi down to there business only to be charged 203.00 dollars. Spoke to gentleman at counter who served us about quote on phone and basically stated to bad. Felt he had terrible attitude and felt we were baited and switched. No more business from us.

Called for a quote on a broken bedroom window and they said they would come out the next day between one and three. Well I work so my mother-in-law came out to wait for them and they never showed up. When I called to ask what happened the guy said all the window people are gone for the day and he would have them call me the next day. No phone call. So I m only giving one star due to the fact that they were so lazy they didn t even want to business.