Did not have a good experience. Purchased a home ...

Did not have a good experience. Purchased a home that was broken into during escrow. They came out and did a quote. Once escrow closed, I called to pay for the quote. They had incorrect contact information so I updated at that time and they charged my card. I also asked them to make a second quote so I could replace all the windows in the house (They never did this). I was told the glass would arrive about a week later and they would call for install. It s close to Christmas so that delays things. Understandable just let me know when to expect and I will make due until that time. It s winter time and the winter air draft makes thing s very cold so of course the soonest possible. This is where things went south. We didn t hear back so we called in to check the status.....and they had the incorrect contact information still. Ok, maybe clerical error no biggie so I gave it once again. They were going to check on status and call me right back, But never called me back. Because I didn t get a call back, I called in 2x s more over the next week, and each time the contact information was still incorrect! And both times, they would check the order status and call me right back. Well, this morning they came to install the windows, and guess what? They can t because of shutters on the doors and they don t touch them! Why in the world would you not say this at any point before install day? Why wasn t this comment in the notes on the quote so all knew this was an issue? I ve replaced a few windows over the years and comments about issues are clearly communicated in the quote. So now they will not install my windows, and I am stuck with 2 doors that are broken with winter air coming right through. The funny thing is that one of the reason for the delays is that they told us that the person who did the quote has to install as they know the specifics of the job!