G Adventures Review

I've done many tours with them (6 or7), GREAT Company, the guides (CEO: Chief Experience Officer ; interesting title by itself) are very knowledgeable and very friendly and also great story teller. I love the fact that in most groups there are people from all around the world which is a big plus/bonus to learn from their place and culture as well. I also love the way they select their accommodations and restaurants (local and typical of the country we visit). My next trip will again be with G

G Adventures offers hundreds of exciting tours at very reasonable prices

We had the better trip than I could have imagined, Rachelle our CEO made sure every day was the best it could have been. She made adjustments to our that hit everyone wish list..

I've traveled with G Adventures twice now and am looking to book a 3rd trip with them. My two trips so far have been absolutely great (Cuba sailing trip and cross Central America trip, now looking at China). I'm a big back packer and traveler myself and have done a ton of solo travel, and GA strikes an amazing balance between that and an organized tour (particularly in areas where language accessibility is tough); they craft amazing trips that enable you to see the best of whatever the region you're in has to offer, taking all the hassle of worrying about logistics out of your vacation... and their business model of giving back to the communities you visit is something I'm very happy to get behind. One of my favorite companies (not even just travel!). Looking forward to the next trip already!

Nice modern office with classic pacman, Foosball table and Street Fighter 2. Oh, they also sell adventure trips.

Horrendous customer service. I have no confidence booking with this organization. Terrible support

RIPPED US OFF for over $8,000!!! G Adventures will not refund us or credit us our hard earned money! Due to COVID_19 we could not travel. I have anxiety attacks and fell sick due to G Adventures treating us disrespectfully. We both are not working due to Covid_19 . Our money is in their pockets and due to their services I am in a bad mental and physical state.

Staff has great knowledge of the products and is very customer friendly

Tours are great, but the customer service is rubbish. Email them and you either don't get a reply, or you get one weeks later. I live in a country where there is no local phone number, so if I really need to call them, I have to pay long distance.

I booked a tour with G Adventure for Portugal and it was overall the worst. Our guide Daniel was rude and unprofessional. He had mentioned often that he rather not be there. The hotels booked were not acceptable, at one place we had to change our room 3 times cause it was either dirty or something in the room was not working like the toilet. The planning was poor, the quality was unacceptable. I would never recommend G Adventure to anyone and I would never book with them again.

I did complain to G Adventure personally and it s been about 6 months since our trip and I never heard back from them.

Thailand on a shoestring - Avoid this tour all together!

There were so many things wrong with this trip, the dirty hostels/hotels/homestays, cockroach infested trains, the transport bus driver sleeping behind the wheel. The CEO offering to see elephants who are in a sanctuary, but in distress because it's not a real sanctuary. (Members payed $1800 Bhat to go).

The Goodtime hostel In Koh Phangan video recording only Gadventure tourists without any of our consent for promotional purposes to post online and advertise. All the extra costs occured that was not mentioned on the tour description. I can go on and on.

I would avoid this tour and Thailand all together, save your money and go else. Very disappointing.

Traveled with this company before. Such a shame that customver service is so bad. Had an issue that has been several weeks in the dealing, and what a multi million dollar company offered me was 10% off. I mean that included that 5% as a returning patron. Shame on them. They took no responsibility and acted as if it were my fault and they were doing me a favour. Still no call from senior management, and not even gone on the trip yet. Think twice. All good until there is an issue and you have to go through hoops to get anything done . I am the number one Trip Advisor Reviewer in Toronto. I have been to 50 countries. Buyer beware. I was questioned twice on the legitimacy of my claims. The customer is not always right here.

The website is very deceiving. We booked a tour thinking it was on sale (since that was what the website said!) And then it goes 200 dollars cheaper. Called and they claimed that our price was never really a sale and that they would "let marketing know". How unfair! It's our first time ever booking an organized tour, and we are already regretting it. Thought booking with gadventures would save us a headache but I would have preferred just organizing this trip myself.

Fantastic place to work, the people are great and there's lots of interesting meeting rooms.

I had to cancel my 2 trips with Gadventures because of covid-19 and I was really happy with the service I got. I called and the agent quickly rescheduled one of my two trips for the same time next year and the price I paid this year. For my 2nd trip, sadly they aren't offering it at the same time next year but they offering a similar (but slightly longer and more expensive) tour. They gave me that tour at the price I paid for the original one (which had even been an on sale price). I definitely felt like my business was valued and that they were doing their best to help me go on my dream trip, just later on. Thanks Gadventures!

Had a great experience in Cusco, Peru. Though, it did feel very rushed for the price. The staff were friendly and fun. There seems to be some organizational issues though. I purchased some Alpaca wool souvenirs that were held by staff during our time hiking. At the end of the trip everyone was given their souvenirs back. Somehow mine was lost. Quite an expensive loss.

Incredibly overpriced, I traveled 4 timers with them , few years ago service was good , now is just a money making company and not to mention that CEOs are constantly asking for tips. Most the time the groups consist of Canadians, and Australians who seems not to mind giving such a huge amount of tips. I will not travel with G anymore. Bad service, bad organization. bad knowledge of the local history.

Signed up 7 days Iceland trip. End up it only filled with 2 day activities. Majority are free time with optional activities which you have to pay extra for that. I really think that the trip is overpriced.

My wife and I have been on four previous trips with G Adventures and enjoyed them all, so we planned a trip to Borneo leaving in April 2020. When they cancelled the trip due to the pandemic, instead of refunding our money (which is required by law in some countries) G Adventures gave us a credit, which is non-transferable and which expires in two years. We have no guarantee that G Adventures will even survive if the travel ban lasts a year or more. In addition, my wife and I are both in our late 60's and may be unable to travel again or may just not feel safe travelling out of Canada within the next two years. The fact is that we may never be able to use this credit, but G Adventures holds $5k+ of our money and refuses to recognize our concerns and give us a refund. This is not the way to treat loyal customers and says a lot about their culture and definition of customer service.