Peter Smith

Review of G Adventures

My wife and I have been on four previous trips wit...

My wife and I have been on four previous trips with G Adventures and enjoyed them all, so we planned a trip to Borneo leaving in April 2020. When they cancelled the trip due to the pandemic, instead of refunding our money (which is required by law in some countries) G Adventures gave us a credit, which is non-transferable and which expires in two years. We have no guarantee that G Adventures will even survive if the travel ban lasts a year or more. In addition, my wife and I are both in our late 60's and may be unable to travel again or may just not feel safe travelling out of Canada within the next two years. The fact is that we may never be able to use this credit, but G Adventures holds $5k+ of our money and refuses to recognize our concerns and give us a refund. This is not the way to treat loyal customers and says a lot about their culture and definition of customer service.