PC Hut Review

Were great bunch when I saw them, will be back for PC needs

Warwick Harris

They have amazing service and they fix your products

good service and reasonable price. I was glad i went there as they found the issue and fixed it in 2 days. Thank you PC Hut technitions

Caused Further Damage.
Ignored Clear Repair Instructions.
High price. Low Quality Repair.

Visited for a repair on my Gaming Laptop of which was slightly damaged due to a small drop. i had inspected the damage myself prior to handing it over to PC Hut. The Damage is purely cosmetic and doesn't affect the hardware of the laptop. All i needed was a new hinge and a back plate to connect it to the top plate. To save time i decided to take it down to a local repair shop to support local business.
I was advised it could be fixed in store with a modification to the hinge of which would be stronger than the original. We agree this would be achieved without the use of adhesives.
Upon return the back plate had noticeable new cracks in the thicker parts of the case, the hinge cover had been completely broken off and lost. It was found upon my request of which the guy was sure it didn't come with one when clearly it did. as well as the radiator cover having multiple of the connections snapped off completely with clear signs of adhesives being used within the hinge plate itself all of which the repairer had caused.
Upon returning i showed my frustration as they had caused more damage to my laptop as well as noticing my audio is now not working and causing my laptop to crash of which wasn't and issue before (tested prior to repair).
I have gone to re open the laptop after the repairs to re inspect what the shop had done yet i cant access the inside now as they have stripped the corner screw with a bigger screw not used in the case (they lost the original screw) and used an adhesive to hold the case in place where the screw is in place. to access the inside it requires me to break the case itself with no other way in due to the adhesives used of which the owner ensured me was NOT to be used as this is an expensive product.
I returned and explained to the owner how he has caused more damage and had gone against my requests. He didn't acknowledge that he ignored my repair instructions and refused to acknowledge the further damage that was caused. The Owner turned around told me its my word against his.

Under NO circumstances should you use PC Hut.

P.S I have repaired many computer and laptop components over the years. decided i would save time and support my local yet now it is costing me more $$.

Went twice with Laptop problems. Both times they've been EXCELLENT. In an increasingly impersonal retail world, it is refreshing to receive quality customer service matched with real results. Honest assessment, great service, quick turnaround. Highly recommended.

Friendly service and knowledgeable staff, pretty quick on the job, despite needing to order I the replacement part- that's all you can ask for, so thanks guys.

PC Hut go above and beyond to get the job done. Very knowledgeable and approachable. Happy to recommend.

I'm not typically one to go online and leave reviews but I would like to say a massive thank you to Zeke and Ronny from PC Hut for their incredible service. For a while now my laptop has been giving me various issues - it overheats and ends up shutting down on it's own after using it for an hour or two.. and then when I am using it, it's super slow. I am a full time uni student that relies on her laptop to complete her studies, therefore these issues were really frustrating! When I brought these issues to PC Hut's attention, the guys were so supportive and quick in fixing said issues. I can't tell you how good it feels using my laptop now, it feels brand new! They have great prices, and even better service. Thanks again guys, will definitely recommend you to my friends!

Came to these guys in distress. My laptop stopped booting into windows and gave me a warning that my hard drive was failing! I freaked out as I had needed my laptop for uni and all my assignments were on there. The owner instantly put me at ease and assured me that my files will be saved. Two days later, I got the phone call that my laptop was ready to pick up and that all my files were recovered successfully and my dying hard drive replaced. This phone call made my day and I was so relieved! I am using my laptop now and am so happy that everything is on there and it actually performs so much better than it ever did before! I am so glad that I made the decision to come to pchut as they are the real deal. Very proffessional, very friendly and best of all very reasonable price. Cant thank you guys enough.

Thank you PC Hut for setting up the computers at my suite. Zeek and Ronny are very professional. I would highly recommend them :) They go above and beyond for the customer. Awesome job guys!!

This is the best computer repair shop I've ever used.....Ronny and zeek are great and explain everything before they proceed....I've used them a few times and never felt let down.....All work is done promptly at a very fair price.....
Highly recommended
See you guys next time

Awesome Experience! Quick service with reasonable price. Will definitely choose them again! Cheers.

The guys at PC Hut were very patient and answered all my questions.
Laptop running good as new, and I expected to pay much more than I did.

Very happy customer, would definitely recommend.

Thank you so much Ronny and team. They responded so quickly to my email regarding my son's school laptop and I dropped it in the next day. They got back to me when they said they would, gave me a real solution to the issue and I cannot fault their customer service as I left a fairly panicked message after realizing we were missing a case for the laptop. Ronny called me back that evening and asked if I wanted to come pick up the laptop case after hours as he was still there. I have over 20 years experience in Customer Service and this exemplifies the kind of customer service all in the Customer Service industry should aspire to. Thank you so much!

Very friendly, honest and informative. Highly recommend.