I'm being generous and giving this place three stars even though my two previous visits technically warranted only 2 stars at most. My complaint is the two gruff sales people that I was trying to with the with. Given what other Ford sales people at other establishments have been like, I have to believe my two visits were the exception, but the rule for this place. But I can't guarantee you won't get the same treatment I got..twice.
Brought my F-150 in for service. Great customer service and they were quick when it came down to fixing the issues with the vehicle.
Unfortunately the dismal experience and empty promises I received from this Ford dealership have compelled me to write this review. The primary service adviser handling my recall was Michael Ferrer, friendly at first, but this is not enough. I ll simply stick to the facts:
My car (2008 Ford Escape Hybrid) kept stalling when going uphill or over 50m/h with the stop safely now indicator on, one of the primary symptoms for the hybrid pump malfunction.
- Scheduled first appointment on Oct-24th-2014 for recall 14S19 (hybrid pump replacement). After inspection I was told my car has the old pump and therefore it is eligible for the Recall. New pump was ordered and second appointment was scheduled for Nov-7th to do the actual pump replacement.
- When picking-up my car on that 2nd appointment, Mike wasn t there and I was told faulty code is not pointing to pump therefore the mechanic didn t change the pump. The problem I have must have been different and is not related to this recall.. If this was the case why not telling me during first inspection a week before and avoid wasting my time for a 2nd apt??
- Of course, I run into exact same stalling problem a few days after picking up the car. So I decided this time to have my car inspected by a small local mechanic shop & Ford specialist with great reviews.. They confirmed in less than 30 mins that my hybrid pump wasn t working and the faulty code was pointing to generic overheating, typical of that pump malfunction. They even wrote a note stating this problem should be addressed by the free recall available from any Ford dealership.
- Went back to Fremont Ford dealership and to Mike Ferrer who apologized for the bad handling of this recall and promise to fully perform the part replacement and pay back the money I spent at my local mechanic shop.
- Picked up car after 3rd appointing on Dec-9th with recall officially completed, and I was promised I would receive money back via check in mail within a week.
- Then again, Run into exact same stalling problem within less than 24h.. Went directly to my local Ford specialist shop to check what this dealership had done (or not done). They confirmed the dealer mechanic had installed the right new pump, but had forgotten to plug it in!!
- Went back to Ford dealership again and to Mike who apologized for their repeated mechanic s mistake.. again. And he promised I will received back the full money I spent with my local mechanic shop which exposed their incompetence.
- 2 months later after a few reminder phone calls/voicemail & a face to face visit with Mike.. always same excuse, refund check should be part of next billing cycle
- As of March 4th, no refund check has been received as promised, thus this nice little review!
Avoid this dealership if you can. This place is unprofessional. The mechanics assigned to my car are clearly incompetent, and their service advisors are not backed up by their management to correct mistakes and provide adequate customer service. I gave them every chance to compensate their repeated mistakes, but they just simply didn t care or didn t do anything about it.
Update on 3/20/15:
Bumping up this review to 2 stars after receiving a professional & candid call from David Martinez, the Service Director from the Service department, who wasn t told about this problem until he saw this review. David did a thorough job to understand the chain of events. Even calling my local Ford shop to understand what had actually happen, so the corrective information could be shared with the mechanic who performed my recall. I finally received the check for the diagnostic charges less than a week after that call. I would recommend that you ask to speak directly to David Martinez if you face any service difficulty at this dealership. This appears to be the safest way to get decent customer service if any mistake is made by the staff.
My 2002 Ford Explorer Sport had served me well for 16 years but it was time to trade her in for something newer and more reliable... I ended up with a 2017 Ford Escape Titanium... it has so many high-tech features that it may take me 10 years just to figure it all out I hope to get many miles and many good times on the road with it. I had a great experience with the Sales Rep Reza Sawes and the Finance Manager Yama Zamir. Thank you both!
The service team at Fremont Ford goes out of their way to provide quality service in a professional and friendly environment. Been coming here for more than 2 years.
Service took a little longer than I thought it would. Everyone has to eat lunch, so its understandable. My service package came up right away in the computer which was nice. They didnt wash my truck? I didn't ask for a wash, but usually it is just done with the amount of dust I had on it. Overall friendly staff, they answered all my questions.
Had appoint at 10/30 and i show up 10/15 have waited for 45 min to talk to advisor then wait another 2hr for car getting done oil change
We purchased a Ford Fusion Hybrid last week from Fremont Ford. Got good discount and the car quality is good.
My Fiance and I went to Ford to see if we could trade our f150 in for something with better gas and that was fun. We really didnt think we would be able to walk out with a 2014 Ford ST- But we did! Thanks to Shaun and Reza! They were very friendly and extremely helpful! Shaun was emailing me for a few days before we went in and he was not pushy at all - He was very friendly and made me and my fiance very comfortable. That dealership was very nice and everyone was happy and overall very nice and kind. My Fiance and I are very happy with our new car and the staff of fremont ford.
I came in for an oil filter and they gave me the wrong one the parts department definitely need some help or at least somebody that knows what they're doing. The workers there seem like they didn't even want to be there poor service from the guy that help me get my part to the girl that ring me out. They are no comparison to the Richmond Ford at Hilltop those guys over there seem like they really like their jobs
Don t go to this dealership they just want your money in paying a lots of services that not even needed for your car, worst thing they dont even follow what the Ford Company bragging about on how do they used the cutting edge technology in servicing our Ford.
I had a great experience with them while buying new Ford Explorer with Ahmed. He was very knowledgeable and polite. He followed with me even after buying to make sure everything is perfect. I would definitely recommend them. Well done guys
Always have my vehicle serviced at this location. The service staff is responsive and easy to do business with. Being able to book appointments on-line also makes my life easier.
Extremely helpful staff.. Trevor was awesome and handled the request for a car wash after the regular service without fuzz. As a customer, i've felt appreciated and thanks ..!
I bought a used on a ford f-150 on a friday with very low miles. I had it for two days an it was already having problems leaking oil an making a crack noise when you turn to the right an to top it off their is a big winded noise inside the cabin. They toke almost two weeks to give it back to me an didnt even give me a rental. I had to keep calling for a update on the truck. When I finally got the truck back as soon as I am home the wind noise keeps going an the creaking when turning came back. So they didnt fix anything besides the oil leak in the truck in two weeks they had it. So now it's in their again let's see if they fix it this time. This was the first time I buy a used truck a Fremont ford an I am very disappointed with sirveces I am getting.
This is for service not sales. Took basically all day for oil change and to fix window that would not roll down. Last time I step foot in that service department, will try San Leandro ford next see what kind of service they provide.
Representative pleasant, knowledgeable, and easy going. Recommended but did not push suggested maintenance.
Bad, Bad, Bad experience.
I hardly ever give negative review, but the whole experience at Fremont Ford yesterday was nothing short of being swindled.
So, we were looking to lease to buy Ford Fusion Energi SE. We called and explain our need and spoke to someone from the dealer. He took all details and then called us back and gave us this very great deal. All details of lease terms, car color etc were finalized in call itself. The next steps were to come to dealership, check the car, fill application and pay the initial amount. When we came to the dealership and asked for the person we spoke, we were told he has stepped out. Someone else helped us check the car etc. We waited for about an hour for the sales guy we had spoken too. They even announced his name on the microphone. Couple other sales guy and manager came by stating he will be back soon and promising us that the offer will be matched. They started doing the numbers and then showed us a per month lease amount which was $80 more that what was quoted on phone. Both me and my husband were shocked. The guy helping us secretly shared that the person we had spoken to, did not even work there. It was just a gimmick to get us through the door. When we showed our anger and frustration, they had this big guy who was rude and loud talk to us. It was almost like they wanted to scare us into signing the lease.
At that point both me and my husband just walked out and drove away.
Couldn't believe that something like this can happen in bay area. We had interacted with about 5 folks at dealership and all kept lying. It was like a fully planned act to swindle customers.
Mustafa with Fremont Ford was very helpful every step of the way! He put us in the truck we wanted! My family is very happy with our family truck! Thanks again!
I was not completely satisfied with the service. The issue was never fixed even after car was left for almost a week. Requested to diagnose yellow light warning. Never fixed. Requested for tyre change. Wheels were not aligned and they didnt receive clear instructions. Requested for Tie rod change. They ordered wrong part and held the car few more days than actually planned. Paid more than $2500 but still the problems prevail.
After getting the run around and having trouble getting financed despite good credit and awesome income at other dealers, we made the trip to fremont ford and they were absolutely AMAZING. No run around, got the car we wanted, Platinum explorer, at the price we wanted and were in and out super quick which was a plus since we had our son with us! Will definitely be coming here for all of our future purchases and service. Jonny, Amin and Ben were super helpful and made the process super easy. To top it off on the way to school this morning, my son is asking to see "the guy in the white shirt" (Jonny) because he was "so cool".
I recently had a very good purchase experience on my used Mustang. Some of the best parts were the sales associate "Rob" new the vehicle and was current with any info to demo the car. I have been other places in the past and some sales people should be selling furniture vs. cars. Also, once I decided on making a deal it was a very smooth fast process and back on the road. I met "Ron" a manager who was professional and courteous. It is good to see that Fremont Ford has employees like this.
Fantastic place,great customer service by Satnam "Sam" Singh..I had a wonderful experience purchase a new vehicle from ford... Specially thank you for Sam....
Rob Van Arsdale took great care of me! I walked out totally satisfied with a brand new Ford Fusion. The whole team there made my experience quick and painless, which was important since this was my first time solo car shopping. I would definitely recommend Fremont Ford, and especially Rob for any car shopping.
No appointment came right into the quick Lane Tony and service help me out very efficiently waiting room inside the main sales office is very nice you get to look at all the new explorers which are very nice these days thank you very much Fremont Ford for the customer accommodations
Great! Sales person and sales, finance manager. Thank you!
I drive all the way from Oakland to go to Fremont Ford when I need my car serviced because they have such great customer service. Courtney is the best.
I had a very pleasant experience at Fremont Ford. The sales staff was great to deal with and I didn't feel preasured at all. Omar and Sadik were very helpful, answered all of the many questions I asked. I originally was planning on purchasing 2 vehicles to help reduce our fuel expenses. With the end of the year rebates I ended up buying 3 vehicles without going over our budget. This is definitely my go to dealership. I know I will get the best price without the hassle of shopping around.
I recently bought a used car here and I love it SO MUCH!!! I can t even believe it s mine. All my needs were addressed, the price tailored to fit my budget. Esmeralda took very excellent care of me, I was very impressed. I ll be telling all my friends for sure.
Can someone there please return my emails. I've been trying to cancel my warranty since December. I have been patiently waiting since then to see it reflected on my loan only to find out the paperwork wasn't even turned in. Additionally 2 days after having the car with 1600 miles and went to use the air conditioner and it didn't even work. I would like to get this fixed but was waiting for the warranty that I did not need to be cancelled first so I could default to the factory warranty. I didn't need to be sold a warranty on a car which already had one. I had to find out myself by calling Ford. literally went in the next day to cancel it filled out the forms which I still have a copy of. Why is it so hard to get ahold of anyone there.
UPDATE
5/7/2020
I would give 0 stars if i could. I originally purchased my vehicle in early january. Went to use the ac two days after purchase and realize it was not working. Called in to make an appontment to get the ac looked at. Did some more research and contacted ford and found out I still had TONS of time left on my original manufcturer warranty. Contacted the dealership and even went in to sign papers cancelling the extended warranty they had tricked me into buying. On the advice of the creditor I held off on going in for the vehicle check up until my extended warranty I was sold was cancelled. Took them almost three months to cancel it after they "forgot" to turn in the paperwork. Finally was able to get confirmation that the warranty was cancelled and brought my car in to the dealership near where I am at now. They informed me my ac was not working because there was damage to a wiring harness due to rodent damage. Contacted freemont ford to see if they could help me with this new bill as ford warranty will not cover damage. Not only did they tell me it was not their problem I was also talked to very rudely. When I isaid I would write a review on yelp they told me to try and see what happens as they hung up on me. This dealership is the most unprofessional snake like buisinesss I have ever come across STAY AWAY AT ALL COSTS. The repair for the wiring was only about 300 dollars. If they will treat a customer like this over 300 dollars what would they do to you?
My daily total commute is 42 miles on Bay Area roads and I don't think I can survive the daily grind without my Ford Fusion and support provided by Fremont Ford at Newark. The fuel efficient hybrid Ford Fusion keeps my ride stress free and comfortable. My service advisors at Fremont Ford Peter Petnik and Robert Campbell do a really great job at keeping my car's systems fully serviced and in great condition. My life would be way more stressful without the Ford team.
Mustafa and Dave assisted in financing me within the parameters I needed and got me off the lot and in the vehicle I wanted within a few hours. Mustafa also followed up with me on his off day to insure I was happy with my purchase.This was the best experience I've had buying a purchase.
Was not impressed. I knew exactly what I wanted. Sat down with a salesman who wasn't any help at all. They try to sell me used cars or cars I wasn't interested in at all. I wish they would listen to the customer better. I don't know if it's because I was a woman and they thought I didn't know what I wanted but the wrong. I know exactly what I want and I've researched what I want. Thank you very much but I'll be taking my business somewhere else.
Came here with a friend who was looking for a car. The experience was not ideal - it seemed like they were trying to pressure him and change a verbal deal...not the best impression.
Extremely helpful, friendly, and is willing to go the extra mile.
Great service, was very impressed by the people and how helpful they were.
Rob Van Asdale is excellent to work with and makes you feel comfortable when looking at vehicles. He really cares about his customer s needs and really searches to find them the right car!
Guys in the service shop for oil changes and are really nice and helpful.
Scheduled an appt for a 50K Service of my 2018 Fusion at Fremont Ford. Scheduling went smoothly and a time was available the next day!
On the day of my Appt, the current information on my car was collected quickly and we reviewed my preferences. The car was moved to the shop quickly and my requested service work was completed in a timely manner, within my budget expectations!
Fremont Ford deserved a Rating of Excellent!
I have been taking my car to Fremont Ford for 9 years, the service has always been great. This last week I brought it in because my driver window would not open. The service team was outstanding and was able to repair my car in the time I needed and went out of their way to make sure it was all done right!
Slow to check you in and no one available until later
Just bought a 2021 Ford F150 Powerboost from Fremont Ford. Dave is great salesmen and always there to answer and questions. Great experience, great dealership.
Hi i will like to say that i have great Experience with Fremont ford since 2019 Thank you
Mohammad Yama Gardezi
I took my F150 in for a recall service which had been scheduled for 3 weeks. The service department called an hour later and said they didn't have the recall parts in stock, so they had to keep the truck for an extra day. In this day and age, your computers can't tell you that the parts are not availble for a scheduled service? So why would I want to bring my Ford truck back for any regular service or maintenance?
My girlfriend needed a new car and someone told us about their experience at Fremont Ford.. we went down, got there kinda late and the experience was amazing!! Great customer service... SUPER friendly staff, managers... really helpful and terrific follow up. She got a great deal, they worked REALLY hard to get her the payment she needed and truly earned our business. I wish other dealers took care of people this way!!
Daniel was our sales guy -- took care of everything and make us feel welcome. Never complained that it was getting late and they stayed open til 11 pm for us to get the deal done (which was really because she changed her mind on the car she wanted) I would refer this dealership to EVERYONE
Nice welcome, friendly helpful staff, drove away in the truck we wanted.
Extremely POOR/RUDE customer Service at FORD Dealership in Fremont. The lady's name is LIZ. I have NEVER EVER spoken to a CUSTOMER SERVICE agent like her before. I understand we are in a state of a pandemic, with less staff, it may be overwhelming, but this does not JUSTIFY her rude attitude at all. If FORD management is reading this, either hire more staff or train this woman to be polite with guests who have bought cars from the company she is working for - utterly disgusted.
I took my car for a service and i justa got there they help me really quick and thats good because people don't wait to much i really liked the people there are fast to do the things
Staff was prompt and friendly. Process of purchasing a vehicle was smooth.
Great service visit. Peter was very knowledgeable and great customer service
I went in to Fremont Ford looking for a new car. This is my first car purchase and consider it a very important milestone in my lifetime. Everyone at Fremont Ford, from Mustafa, Bill, Yama, and Michael, did their absolute best in finding the correct fit for me and my budget all without being aggressive. The Fremont Ford team is extremely knowledgeable with the products and services they offer and I continue to look towards working with them. I highly recommend Fremont Ford for anyone looking to purchase new vehicle.
Bought my 2013 Ford F-150 last weekend. Love the truck! The general sales manager (Shadi?? I hope I spelled that right!) and her assistant manager (Rob) were both professional and helpful. No game playing. Got a great price thanks to the TrueCar quote they honored. Left happy. Whole deal took less then 2 hours. I've bought a few cars in my life and that in my experience is pretty quick. I guess the dealership is under new management and ownership. So far so good!
Eddie was a pleasure to work with in getting the vehicle I was looking for, he honestly made what many times is stressful experience, fast and easy. I would, without a doubt bring any future business I may have to him directly knowing he goes far above and beyond what I've encountered at other dealerships over the years. Thanks again Eddie !!
Worst customer service, tried once and a year later, still the same, I-don t-care-customer culture.
Details: no criteria for walk-in service, there s availability and didn t accept my car at 9am, they get rid of it saying that it can be taken but delivered next week.
Dustin and Devlyn....probably members of the A-Team. From start to finish i felt like it was my buddies trying to hook me up with a car. they got me what i wanted quick and like i said it felt like my bros were helping me. If you are thinking about getting a car new or used call up fremont ford and ask for Dustin or Devlyn.
I bought my focus here and had a great experience. Got the price I was quoted online with no hassle. I have been back twice for service and have been satisfied both times.
Horrible Customer Service. The Sales department bombard you with emails to sell but will not reply to your email or call when you have a concern.
I have bought a used Toyota Prius 2010. It costed me a little over $ 10k. The car looked nice at first but after four months the front pain started falling (this is what pisses me off the most). I had to replace all four tires and rear shocks.
I attempted to contact the sales person (Mr. ABELO).He never replies. I am so disappointed and dissatisfied with the over all services I got from here.
I'll never ever do a business with them again and I will tell everyone I know my horrible experience.
YEAH BUDDY!!!!!!! Best dealership ive been too. Guys are cool here and don t judge you they just really treat you like family didn t have to wait for finance and all the paperwork was explained so easily thateven I understood what was going on. These guys make buying a car easy and take the time to make sure you understand and make sure you get what you want very nice people highly recommend
Excellent! After a month of searching and comparing trucks. I've decided to visit Fremont ford to take a look at their selections, for certified preowned f-150. Prior to my visit i had spoken on the phone with Pat who was their internet manager. I gave him details regarding my budgets and expected monthly payment. He quickly offered me a few option that intrests me. When i arrived he took me over and ran me through all the models in their inventory, in accordence to my pref. The whole experience was nothing short from excellent. I went in expecting to purchase a preowned ford F-150 xlt supercrew 4x4, i would have been satisfied at just that. But Pat and his team at Fremont Ford went out of their way and got me a deal on one with sport package! There was no haggling needed. I already knew the average pricing for that form of package would have well exceeded my budget. I ended up walking away with a great deal that exceeded my expectation! I really appreciate what their team did for me!
I have no doubt, they have the best service, very well impressed. Mr. Edison Nazlou was very kind to us. I enjoyed my Saturday at Freemont Ford, the store that gives you the most. Thank you very much Mr. Edison Nazlou.
I was there for my fusion service. It was supposed to be 2 hour's work. Two hours later I saw my car outside and I thought it was done so I asked the advisor about it. Who would have thought that for the last two hours, the car was just sitting there not being serviced. I hope this is just an isolated mistake.
Was in for a recall notice. Checked out the car and did what was necessary. thank you for the service.
I was in and out in a very short time. The service manager was not there when I arrived for my appointment, but Rick stepped up and had me registered and on my way in no time.
Excellent customer interaction. Excellent sales representative. Sam helped me out through out the process. He was very helpful. I just loved the experience here at Fremont Ford. Ford mustang is also fabulous to drive.
Right from the beginning to end, Sam was very helpful and the representatives at ford made by day guys. Thanks and keep up the good work.
The best service quick and friendly got the best deal on two trucks on separate occasions
Really helpful staff! Worked hard to get us in a truck that we can afford and love!
I bought my car here, and brought it back here to get fixed when the check engine light comes on. Took more than a month for them to fix it, but they gave me a rental so that's fine.
A week after I took my car back, the check engine light comes on again. So I contacted them to get it fixed again, they said they don't have a rental and told me to wait. That was 2 weeks ago, and still no update.
I'd appreciate a phone call or text to let me know the situation, even if they don't have a rental available, but I haven't heard back after contacting them. Overall, a bad experience.
I bought my very first car, a '03 Honda Accord, on 7/25/14. There were a few minor problems when I looked at the car but as soon as I brought it up to my sales rep Rob Van Arsdale, he stepped into action and made sure the problems got fixed so that my car would be perfect when I get it. My experience there was great, they were willing to work with me and my parents to help us get a good price. I'm so excited to have my car and I'm grateful for the people that worked with me at Fremont Ford, they were wonderful.
Fremont Ford offered free pick up and drop off for Ford vehicles in the area. I was told the contactless service would end April 30th. Fremont Ford did a great job with this, making sure my car was covered when the service advisor came in contact with my car and were on-time with pick-up. They also called to update me on the work being done to my car.
I haven t had the best experience at Fremont Ford, but this experience was a lot better than the past visits. I hope they continue to keep up their quality of service based on this experience.
Thank you Jared for the stellar service!!!
I had unresolved issues for last 6 months regarding the car performance , Jared addressed them and fixed them patiently. Those who had bad experience with fremont ford service I would refer them to Service advisor Jared Maple he is the most versatile service advisor. Once again thank you jared!!
My car didn't even last a whole year. Stay away!!!!
My husband and I just purchased a 2013 Ford Expedition. Vaseem was our sales representative. He did an excellent job of taking care of us. Zero pressure! Everything was explained thoroughly and there were no surprises. Vaseem was nice enough to come in 2 hours before his regular start time to accommodate our schedule!
We highly recommend Vaseem and Fremont Ford!
Lori and Dave Hood
F king slow service. After I got my car back. My car was full of fingerprint and dirt inside my car everywhere in the driver seat. I don't know what did the service tech had done but I am extremely unsatisfied. Service manager was Shawn and no where to be find when I pick up my car.
All the staff is great! I didn t feel pressured to pick a certain car over the next. Being a female it s always an uncomfortable situation to go into a dealership with the possibility of being screwed over. Ahmed (sales), David (sales) and Yama (finance) were all great and I was able to get the car I wanted at a great price!
Used to be great. Not so much anymore. Can get far better prices and service elsewhere
Would recommend for first time buyers. Loved my experience and felt great walking away with the deal I got. Was very happy with the service. Definitely felt like they treated me like family. Great communication skills from the staff really kept me informed and confident in all the decisions I was making.
When you go to this dealership, ask for Reza. He has helped me throughout the process from entering the dealership until I left when a brand new car. He made sure I get the best deal there is comparing to all over the state. He seriously fights for you against the financial department and sales department to make sure you get the best deal there is. High recommend this dealership and the dealer Reza.
I've had nothing but problems with my coolant system not Fremont Fords fault I had a service advisor name Sean Marquez he was awesome he stuck by me even though I was almost always upset he always was calm with me and always went above and beyond his job title he really cares about the costumer! If you ever have any problem with your Ford I would ask to speak with him!
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