Flughafen Hamburg Konsortial- und Service GmbH & Co. oHG Reviews

Too long waiting for his suitcases (almost an hour), this has happened for the third time !!

A good airport with short distances and good transport links. Unfortunately, however, this good transport connection also causes a lot of aircraft noise for many Hamburg citizens (it's just a city airport). In addition, in the late evening hours, the planes sometimes land every minute, unfortunately also sometimes after 11 p.m. In my opinion, the airport operators should become even more restrictive - especially with regard to the acceptance of the airport by all Hamburg citizens.

Very slow security. It is best to be there 5 to 7 hours before departure. Everything else is risky and you miss the flight. The security check really casts a bad light on the otherwise quite good airport. But everything does not work if you are stuck there for 90 minutes and longer. But apparently the airport doesn't care. Nothing will ever change here. No matter what time or day you are there.

Good navigation, inspiring quotes on the walls. I would add some food choice options, since it was hard to find something vegetarian here.

The security staff is overly rigid and unfriendly. I was seized liquids (toilet products) despite the fact that they were all contained in vials not exceeding 50 cc., And despite the fact that together with my wife they did not exceed 1000 cc each (we had a single beauty case). They forced us to buy the transparent sachets even if they had already checked. The airport customer care service, to which we had reported the episode, proved to be totally useless as well as absent (non-response to several emails). Bad service and bad assistance in one of the most important airports in Germany.

With few people, very unpleasant, hopefully it improves. Security with little kindness

Airport very close to the center of Hamburg, unfortunately the security checks are absolutely not optimized at the level of the flows, baggage OK, luggage KO, result = a small brothel, curious because we are here in More

Had only bad experiences. Each scale indicates different weight

I had the biggest ever in my life security check queue (~90 minutes) and many people lost their flights...

The worst thing though is that to connect to their free wifi, they ask for your details (name, email, sex) and send your password by an email, which you can't open as they don't give you internet unless you log in :D
The person who decided the scheme was either an a**hole or an idiot.

The duty-free shops are good there... for fairness.

A large international airport. Only two terminals, but quite a lot of traffic. Under the passage between the terminals is a descent to the subway line, which can take you to the center. There are also several buses in different directions of the city. Everything is written out so you won't get lost.

No electricity, no information, no help. Unfortunately, zero stars are not an option ...

Good airport, even during corona times. Unfortunately, no CoVid test is possible for non-risk vacationers after 8 p.m. Only against payment. Risk vacationers are allowed free of charge. Unjust!

Actually a modern and clear airport, but constantly mishaps with the service and thus delays.

The airport is fine in itself. The sanitary facilities are in urgent need of renovation, although I don't know the ones in the newer Terminal 1. But in Terminal 2 and in the area in front of the security check in front of Terminal 2, just terrible. It is also annoying that there is no longer a conveyor belt on what feels like the 600 m long route to the walk-boarding gates A 37 to A 40 and the one that was once there is too short. There is room for improvement here. And then the absolute freedom of sitting on the huge area in front of the aforementioned gates: no chair far and wide. Even if the tight-fisted airline Ryan Air flies there, it would be nice if everything hadn't been completely cleared so that they could play their queuing games. As a previously loyal LH customer on domestic German flights, you are now largely referred to this terrible Eurowings and I would just like to sit there, because this airline is not exactly known for its breathtaking handling speed, but a rather lame bunch, so that one stands up when standing can get dizzy. That is resolved in an almost modest way.

Very modern, clear, top restaurant offer, large viewing platforms.

Nice airport but for the second time too long waiting times when accepting suitcases, although at the time only one plane had landed ...

nice and clear the employees are happy to help you and you can also forget the time when watching the planes

Good airport with clear layout and efficient security.

The eternal waiting time for the luggage can be used super to write a bad review ... Really impossible something and that at half past eleven at night if you just want to go home !!!

Clear, bright and sympathetic! The latches to the gates can sometimes be very long, but there is always something to discover and that often compensates. A good overview of the runways is guaranteed and a lot of glass makes it possible. Unfortunately, I found only a smoker's cabin and I find that very weak, it should be worked on!

Friendly, bright and big airport. Sometimes a little bad signposted. If you have your suitcases and need to get to the train: the exit is on the right side.

This airport has everything a good airport needs. Only the luggage always takes an eternity. Otherwise great service and nice staff

Even that has to give now negative points! Only after delay of the airman also have to wait for the buses - even the pilot has apologized for it, then have to wait miserably long on the luggage belt - as a frequent flyer, I am not used to this sloppiness of Hamburg Airport!

For an airport for a cosmopolitan city like Hamburg, it is an indictment if the restaurants and cafes are open at 8 pm or even though there are plenty of flights until midnight. After the security check, you no longer have the option to search for an alternative. If you have another two hours until the flight is over and you do not get anything, I find that really sad.

An airport that has no security. With recent events, it would be nice to raise the level a little. The staff at the airport, but also the shops is really very rough. The price of anything is exorbitant like most airports. A lot of parking and not very expensive in the long run though. Not really to do since Belgium, I underestimated the journey which is very long and painful.

Many thanks to the friendly staff at the information pier 2 in Terminal 2, who has printed without hesitation a train ticket for my arrival airport. Great helpfulness!

The staff is easy going, friendly and very helpful as well as trying to solve problems. The waiting time can be arranged comfortably and the prices are still limited .. My airport stop ..

There is nothing open at the gates eg no food! Rubbish machine coke that's it. Starvation an issue here!

Baggage handling takes far too long. 30min wait for his bags after landing. Unbelievably bad

Is currently calm and relaxed, is unfamiliar, but will change again soon.

Every time I've flown to Hamburg recently, the following situation repeats itself: "Dear passengers, welcome to Hamburg Airport. There is currently no bus available, please stay seated and be patient." Unfortunately, this has nothing to do with customer service and cancels any positive experience here.

In the beginning top, in the end flop. The departure in Hamburg runs smoothly. Fast security control, very clear gates. The arrival at the airport is a disaster, the baggage claim is embarrassing for a city like Hamburg. Yesterday we received our luggage one hour after arrival. But nobody seems to be interested because this condition has long prevailed.

Since I have now departed and arrived from Hamburg Airport repeatedly, I would like to leave a review here.

There are undoubtedly worse airports.

Maybe only someone reading this who wants to and can improve something.

So far the arrival, parking, unloading of luggage and picking up the travelers is ok.

Only there is a need for action in security controls.

Very long lines of people form and it goes on very slowly.

In addition, you are sometimes unlucky enough to get into a security control employee who does not want to let you through with creams or similar things.

Everyone is certainly interested in precise control. However, there are ways to determine whether a substance is harmless or not.

In my opinion, this is used too little.

This has now happened to me for the second time that they didn't want to let me through with an oil for care.

Perhaps one can train the employees better to make the traveler a little bit easier.

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One of my favorite airports in the world. Clear and well located, good public transport connections. So far, everything has always been smooth and with problems / questions the staff was very helpful.

A clear airport with 2 terminals. Well signposted.
The security staff is nice when it's ready to work (and not just chatting with each other ...)

Clear, nice helpful staff, easy check in and check out. Great shops and restaurants as well as cafes. Prices are very good. I love my Hamburg Airport

Why are you all complaining about the bad shopping possibilities ?! This is an airport and not a shopping mall! Is perhaps quite nice that you can shop there by the way, but that the airport is there has another reason.

Good service, nice and helpful.
;-) I almost always fly from Hamburg, if I want to go home or abroad. We recommend.

Good that you can get almost everywhere through the Hamburg airport in the north now. From the three times I flew, there was nothing to complain about, the machines were on time and the service was ok.

Neater and cleaner. But the staff is not hamburgeric cool. That would still work. It is inattentive, that would still go. It's just way rude and uninterested in the customer's passenger. From the security check to the saleswoman at the various bars.

Many thanks to British Airways and their two helpful staff at Check-in 7
The young dark-haired man with a beard and the nice dark-haired lady saved our vacation and our honeymoon!! That is SERVICE at the highest level.

Hamburg Airport offers a good selection of restaurants if you wait for the plane after the security check. I have never had to wait really long for my luggage. The departures were also always on time but of course it can sometimes come with these smaller delays. The toilets could be a bit cleaner but it's still bearable. On the whole, I really like to stay in Hamburg Airport, also because of the
really good sushi bar which is once outside and again after the security check.

Do not always demand more pay. Also do something for it. Baggage handling is currently at the 15+ airports where I was by far the worst ...

Is getting worse, probably a "optimized" by McKinsey mess. The sometimes very long paths have always been a problem for many, but flight info is a disaster, which is undoubtedly because now here are apparently in austerity only outgesourcte employees who are not trained enough to answer questions. Scoreboards at best an estimate. Therefore, for me now goals like AMS / DUS / CGN / FRA if possible only by train.

Disaster ... I just wanted to know one simple thing. The fourth time I was forwarded from Frankfurt Airport to Hamburg. The one was so cheeky and said "stop it" and hung up! You couldn't be more unfriendly!

Very well indicated both inside the airport and at the Central Station to reach it. Friendly staff

I like this airport very much, nice and very helpful staff. Clean and clear.

In itself, I think the airport is great. He is clean and the staff was really friendly (not only for airport conditions). Very bad I found that we had to walk to our machine. At the gate A37 we had to get out in pouring rain and walk to the plane. That really is not possible. Until you sit in the plane, you are drenched from head to toe. I have not had that at any other airport.

Hardly any staff at the counters, endless waiting times at the security checkpoint, chaotic handling and extremely unfriendly staff there. Very family unfriendly and no offers for children. Other airports manage that much better.

Goes so, confusing labyrinth to the security checks ... otherwise an airport that excels by nothing

Ideal size
Fast handling,
Easily accessible with the HVV

At the baggage claim you should also plan on quiet days up to one hour time.

Fast lane in Hamburg still tops Frankfurt Airport would rather say Slow lane and have been for years! Can not get faster or do not want to ....

Nice, clean airport with mostly nice staff. All necessary shops are available, including viewing platform and large main hall to watch. S-Bahn station integrated in the airport.

Short distances, well arranged, nice lounge, good shops

This airport is a joke. Lufthansa and Eurowings both don't have automatic baggage drop off. Only one (sometimes 2) people doing normal (non priority) drop off. It takes hours all the time.

If there is anything good about Corona, then that the airports are empty and the security check in, we never run that fast before. The distances were short and everyone was friendly.

The people there jostle each other with zero respect for other people: used bad air, long lines in front of the cash registers at Spar, dirty garbage outside begging and rummaging through the garbage, toilets often stink and dirty.

Unfortunately, zero stars are not suitable.
The baggage handling is a joke!
About an hour wait before the first suitcase arrived on the tape and that was very little going on.
Only after I asked at the baggage handling if I have to file an ad for misappropriation of my luggage began to move.

Wifi does not work. It is made available through Turkish Airlines and it is not available anywhere at the airport. There are very few places to charge your mobile. You have to look for them. There is no free water and what is in the toilets is only hot.

I really like this airport because:
- he is very tall
- There are many shops and terrace to see the planes
- Dams are very fast
- Wifi works very well
Overall, I have no reason not to give 5 stars.

You need to come to the airport 10 hours before your flight. You will wait in each queue you enter. You might miss you flight.

2.5 hours before the flight on site and it was almost too short. We had to do a self-check-in, but there were almost no vending machines available for the crowds. The overburdened and disorganized staff did not help, which led to even more delays. The same tragedy in the baggage claim, this had to be done even the staff did not provide any assistance.

On the return flight we had to wait extremely long for our luggage - one hour.

We can not recommend this airport to anyone who does not want to arrive totally annoyed and stressed.

A beautiful airport that offers many advantages for travelers. For example, the body scanners significantly speed up the security check and shorten waiting times. In the terminal there are diverse and interesting shopping opportunities. Typical overpriced food and drinks complete the offer. Of particular note is the restaurant area on the first floor.

I had to wait a long time for the person but the meces was nice

Nice, small and quiet airport. I arrive usually from Frankfort or Newark, depending on the airline. There is easy access from downtown. When there, hailing a taxi is quick and easy. The staff are pleasant and get you in and out quickly.

For the past 12 years, I have been flying regularly and have been able to compare other airports.
Hamburg scores in all comparison points with 5 stars: customer service, time management, organization and well-being factor. Always my pleasure.

Could be more children friendly. No place for kids to play.

In transit with the family (2 adults and a child of 7 years) from a trip to Norway, we had the pleasure to touch "efficiency" German ... Come to check-in Lusthansa with two suitcases and a trolley , of the total of 59.8 kg the diligent hostess, told us that we could not take the luggage, because one of the cases exceeded the weight of 3 kg, and that even if the sum was less than the maximum weight allowed, we had to take away weight ... throwing clothes into the trash, because, the excessive weight could cause damage to the workers ... poor ... for 3kg more ... their health was at risk ... to avoid further discussion, we bought in at the airport a suitcase, we redistributed the weights, but ... at this point with the trolley we exceeded the weight, then we opted for hoping for some things in the trolley, which was half empty, and use it as a hand beam also putting inside two backpacks. PERFECT weight ok .... boarded suitcases ... cost of high efficiency German 99. But this was only the beginning. We go to security gates, which were very accurate, nothing to say, except that they searched my son of 7 years without the prestige of a parent, but we are in Germany, where everything works ... finally we pass the control gates and we discover that our flight to Rome, has a delay of 4 hours, without reason. Finally, after a pilgrimage between the gates (moved a dozen times, without announcement, but read only on the boards) we prepare ourselves to the imbrco and here the highest German efficiency comes back into action. A MALEDUCATISSIMA hostess, blocks my wife with the trolley, saying it was too big, I was the same that at check-in was fine, we could not go up, we explained that his colleagues told us that it was fine, but the "efficient" German hostess did not want to hear reason. With that trolley you do not go up !!!.
When we tried to explain that it was so heavy because there was also a backpack inside, the "kind German hostess" wanted the boarding pass, saying that I had the trolley size or stayed on the ground. Because in Germany the rules are respected. Then, opened the trolley and removed the backpack, closed the hinges that made it "out of shape" now was fine ... all this tugging my wife and crying my son, but in Germany they respect each other ... and we respect them . Finally after discussions, delays and pilgrimages between the gates we left ... Little anecdote, a German girl with a cello was traveling with us, but that was not out of shape?
Ps. In the first leg leaving from Rome, the same company, no problem for weight weights and the other, but here we are in the inefficient Italy, but with intelligence.

Very clean airport. Super fast bag drop (except in summer) the staff tried hard

First time in my life the luggage were ahead of me on pick up after landing