FITZGERALDS CASINO HOTEL Reviews

Clean, friendly, and Thur the week enjoyed it being a nice quiet place

Absolutely horrible!!!! Rooms not clean. Horrible service!!!!! Got there and gambled over 2 hours and not once asked if I needed a drink or anything!!!! And i even sat at the bar!!!! The staff was all hiding and just talking and hanging out amongst each other. Went to my room to shower and there was hair all over the tub... yuck...never again!!!!! Ruined my valentines weekend with my girlfriend!!!!! Thanks, not......

My husband and I are frequent Tunica Visitors . First time staying at this hotel though .... and will be the last ! Light switches did not work , ceiling fan is just for looks apparently because it did not work , bathtub was nasty , floor was so sticky our shoes were sticking to it , hair in sink and tub , 3 inch gap around the door , you could not even see the bathroom vent because of the dust . The room smelled like mildew. We checked out a day earlier and went and stayed in Southaven since the other Casinos we normally stay at were booked up . I would definitely not recommend this hotel to anyone.

The room was ok,bathroom had mold on door hot water took forever to get hot,the buffet was way too expensive for 2 people the steakhouse was under revinations with no notifaction

Hey everybody come on down at Fitz Casino man I got some wonderful machines the payout very well then come on now and just at the hotel eat and have fun it went all that money from them and you'll come back for more and more we'll have a good time when big and goodbye

Pretty decent establishment. Mask required! Still can smoke... Didn't see any waitresses tho. So I didn't get any drinks...

Hotel was fine decent room but the buffet was terrible.

Machines are tight, but the table games are the best.

Great deal ol fort military and vets on sundays and Monday's

Beautiful loved the pool and the scenery tub was amazing i felt like i was in heaven

My husband & I went to the buffet when we got our plate & went to fix our food there was a roach crawling around the trays that the food is in we told the man back there putting the food out & he looked at it & walked off then here comes another one crawling across the counter they didn't try to knock them down kill them or nothing very nasty restaurant

Great experience, except it takes the waitresses forever to serve free drinks

Beautiful new decor, friendly atmosphere, still working on it!

Love the gambling experience hit 3 handpay jackpots in one day

Had to ask for replacement of a broken chair, which was replaced within 5 mins. Window a/c worked but was noisy. Walls were dirty, carpet worn, one plugin didnt work. Plaster falling from the ceiling. Keurig coffee maker was a plus. Only 2 bath towels for 2 adults so we had to reuse our towel the next morning. The hot tub & saline pool was indoors. It was relaxing. Bed was firm. Then we discovered an open package of Club crackers in the nightstand drawer which housekeeping had obviously missed. Yuck.

It was pretty nice! Had a lot of fun, good place to drink!

Spent more than I should have....enjoyed myself gaming.

Your service is down and your machine are not paying out enough,it almost like very few pay .

The service was poor. All the wait staff had attitudes.

Our CHECK IN employee, valet service, and manager were amazing!! Room was very spacious. Our bed was clean and soft. Only complaint is that the entire staff (excluding ones mentioned above) hotel and casino seemed to HATE their job. I'm in customer service, and I pay close attention to this. Your business would do better with more positive, enjoyable employees.

Luck really does live here - at least it was last night!

What a great Superbowl party with King Jerry Lawler. I won a Superbowl Steeler ring

The hotel seems outdated + old.
Smell of smoke on every floor, even the non smoking floor.
Woke up in the middle of the night to find a MOUSE behind the bathroom door.

It was a nice stay, took one in a half hours to get two extra pillows. And the lady's could be friendlier at check in but other then that it was better oh and the machines need to hit more often.

Nice clean room staff is great. Food is good Friday seafood was great

My visit with Fitzgerald Casino was not pleasant at all. I have visited with the property for over 25 years. The casino staff is not friendly at all. The buffet food is cold not a variety of selections too choose from. I have noticed the same names being drawn for every drawing. But needless to say, the Operations manager tells me that the computer picks them. Access players are not being compensated based on their play. Hotel rooms are filthy upon check in. Staff not being treated fair. There's a big turnover in employees seeking for better work ethics and advancement. Casino moral is down need to schedule better shows and bands for the weekend. Slots are extremely tight no payouts only for out of town guests . They hit the jackpot and leave. Regular Access Players are omitted through out the year. I plan to relocate to another casino in the near future.

A totally PATHETIC experience. Smoking only casino, smoked filled buffet. Unhealthy, second hand smoke EVERYWHERE!
no food after 11, TERRIBLE service. Employees could care less about service. Do yourself a favor, save your money and save aggravation.

This hotel sucks! Its trash, and just not what you would expect

The room was not cleaned well. Roaches and bugs all in room.

Just a cool hotel that's in a cool location and not too far way from Memphis. Really enjoyed my stay!

Outdated and can use some deep cleaning. However, staff are extremely friendly and react to all requests without hesitation. Check in was great. Bed comfy, room needs updated. Indoor pool and hot tub very nice.

Just can't never win for some reason but other than that it was great.

Updated casino looks much better, new machines, and money seems to last a lot longer. But it's a casino, so the house always wins!!!

We went with one of our daughters and a couple of friends. It was a fun weekend. I love it when you can turn 75 cents into $75 with the pull of a handle .

I love the Fitz!! I just wished I had won some money

Well first of all I would like to share I love the fitz ,but April 13 was a bad day for me .the machines went down for hours and and when they finally got them back up I Iost all my money I was a visitor at the hotel and someone got paid my money that was in my machine because I had to use the restroom so I no longer wanted to stay so I called the front desk to see if they would give me a refund for the deposit and they said no..but after all I stayed and made what was left of it good I had a great time even though I lost.. Thanks Fitz. Love y'all!

They have great room offer as long as you have a reward card

I have a lovely time there looking forward to go back

Enjoyed my blessing there and peace of mind every minute I can.