Valor Fireplaces Reviews

I was wondering how to take off the frontal glass on fireplace model # 7391lp/1rp

Spectacular contemporary fireplace (Linear L1 series) which has become the favorite feature of our condominium and is marveled by all. We have also experienced exceptional customer support from Valor, both over the phone and via their "chat" system. We have needed little customer support over the years, but when we have, they have been prompt, courteous, professional, friendly and very helpful. In a recent encounter, they went above and beyond expectations to rectify a minor issue we were having. I would not hesitate to purchase a valor fireplace again, nor to have it installed and serviced by Anderson Fireplace, our installer.

Fantastic Product and a great company all around!!!!

Unfortunately I own a G3 that came with the house. The remote has to live on a chair 2 feet from the fireplace to not lose connection with the sensor. Several service calls replacing the noisy fan and attempts to adjust the sensor but still a failure. I would never recommend this. Two year lifespan and two more years of being a money pit.

A fantastic manufacturer of quality, efficient fireplaces that use radiant heat to ensure a beautiful home experience! My parents bought an H4 Series and were amazed with the design of the fireplace, as well as the warmth it puts out into the living room.

Purchased a Valor H6 fireplace 2 years ago for our retirement home. One dealer told us to stay away from Valor because they are known for terrible customer service. We didn't listen, we LOVE the fireplace, the selling feature for us was the fact that we don't need power to run it. We have a lot of power outages during the winter. The fireplace was sooting up and we called to have it checked. The burner was cracked, no problem, it was replaced. This spring we arranged for our annual cleaning in July. We mentioned that the finish on the trim was flaking off & we saw soot again. The service man brought a new trim kit with him. It was damaged when he took it out of the box. When he went to disassemble the firebox to clean it, he discovered that the burner was cracked, again. We have been waiting since July for a new burner. Apparently there was a flaw in the original ones and Valor is redesigning a new system. We are now in September, the temperature dips to just above freezing and we can't use our fireplace. Live chatted with Valor this morning, I was told that as soon as they have a burner manufactured, they will be shipped. Well, that may be next year, they won't give me a time frame. I'm so sorry we purchased this. Including the stone work and installation, we have just about $10,000.00 in this fireplace and we can't even be warm. Should have listened to the dealer that said "stay away from Valor". If Valor does decide to give this customer some service I will update this post.