First Class Mortgage - Maple Grove, MN Reviews

I have worked with Casey and First Class multiple times. They make the process easy and make sure you are up to date on the process at all time. Would and have recommended many times!

Wonderful Service, they make you feel like you are good friends or family. 2ND time using them for mortgage and refinance.

Referred by a very good friend of mine. Casey, Bobbi and Tammy did an excellent job thank you. Terrific service and assistance with buying our first home. They were able to get me a great rate, Worked hard to explain some challenging international financial transactions. Checked in pre closing and post closing and were available to answer all my crazy questions.
Thank you first class mortgage for making my first home purchase a smooth transition.

We had a great experience with First Class. When we found a house we needed to line up financing very quickly and Casey at First Class did an outstanding job putting together the required documents quickly. This allowed us to purchase the house in a competitive environment. Very smooth and transparent transaction and great to work with people. We highly recommend First Class!

FCM is the best! They made my streamline FHA refinance painless and saved me hundreds per month. Susan, my processor was very clear on what was needed and timelines. Brady, my loan officer took the time to make sure I understood the options before we began and that I was comfortable with closing. Definitely a great team and I'd absolutely use them again!

We used them to refinance and I wish we had used them when we initially purchased our home! They made the experience painless and extremely easy. They explained everything clearly and never left us feeling uncertain or second guessing our decision walking us through the process! We will definitely be working with them if anything comes up in the future!

Susan and Casey were very helpful, responsive and patient with us as we searched for homes with a pre-approval letter and throughout the entire home buying process. Once we found our next home, closing day was easy as they had all the documents in place. I highly recommend Casey and his team at First Class!

My wife and I just built a home and used First Class Mortgage during this process. As many would imagine, building a home is not an easy or always smooth process. Not to mention obtaining a mortgage in 2013-14 is so much more involved then it used to be. We are so pleased we chose to work with First Class Mortgage! Through the building process as well as the mortgage process they were extremely helpful, they were always available, and they really knew their stuff. My realtor and my builder both commented to me that they usually get nervous when having to work with smaller mortgage firms, but both of them could not have raved more to us on how impressed they were with Casey, Bobbi, and the full First Class mortgage team. For someone who represents a national builder to make a comment like that says it all to us. My wife and I would like to sincerely thank the First Class mortgage team for helping us build our new home! We would highly recommend First Class Mortgage to anyone who is in need of the services they provide

My wife and I had a great experience with Kevin & Brady at First Class Mortgage!!! We did a refinance and everything was quick, convenient, and most importantly easy to understanding. They were great communicators throughout the process and made us very comfortable. This was a much better experience than the last Mortgage company we worked with and I would strongly recommend First Class Mortgage to any friends or family!

Brady and Sheri were excellent to work with. Brady checked in throughout the selling of my house in Iowa to see how things were progressing and if I had any questions (which was great since my realtor and mortgage company in Iowa weren't very communicative with me during that process). He was readily available whenever I had any questions once I started my house search in the Twin Cities and all the paperwork was able to be handled online or over the phone. The whole mortgage process was easy and definitely eliminated additional stress that comes with the home-buying experience. I would highly recommend First Class Mortgage.

First Class was great to work with! They guided us through the process and were there to answer questions at every step, as well as keeping us updating on what was happening. Couldn't be happier with the service or our new home.

Brady and his team have really worked with us in putting together our mortgage for our new loft following the sale of our home, and a refi within a year when mortgage rates dropped. They gave us truly personalized help!

Very kind, efficient and prompt. Answered all my multitude of questions thoroughly and patiently. Never was condescending or dismissive. Great people and great service!!

Brady Day and the entire 1st Class Mortgage Team are fantastic! We were offered special perks from our builder to use their lender...but we went back to Brady for the 2nd time because he got us an even better deal and the communication lines were always open! The level of service they provide is unheard of in this day and age. I will be sending all of my friends and family to see them!

My husband and I were in the market to buy our first home and we had both heard about how much of a hassle it can be and how you have to find the right people to work with to avoid a nightmare. A friend of ours told us about Casey from First Class Mortgage and advised us that she and her whole family had been working with them for years and had always had a wonderful experience. From the very beginning we knew we had made a great choice working with them. They were flexible with scheduling, and very honest and kind and really prompt about getting back to us if we had any questions.. and trust me I ask a lot of questions! They basically did all the hard work for us and it was such a great experience! Huge thanks to Casey and Bobbi who bent over backwards to get our closing wrapped up before our honeymoon! Thank you!

I can honestly say that my experience with Casey, Tammy and Susan at First Class Mortgage was just that...first class! They made the entire home buying process seamless - promptly answering our questions, providing us with information and being incredibly supportive through the entire experience. I highly recommend working with this talented team - you will NOT regret it!

I am so thankful to Casey, Susan, and everyone at First Class Mortgage for helping me buy my home. EXCELLENT SERVICE!!!

Great experience. We had some unusual circumstances come up around our closing and Casey did everything he could to make it easy on us! We have used First Class for two different transactions and both times they went above and beyond.

Great customer service, always answer any questions you have and things are done on time.

Brady and his team are amazing. I have worked with them in a refinance as well as a recent purchase. They are professional, take time to explain what you need to know, and follow up with you along the way to make sure nothing goes astray. Can t recommend them enough.

Working with Casey and Susan was great!
We had a lot of up and downs but we came thru with a great mortgage and interest rate.They were Super patient with us when things got stressful,so appreciative of that!

First Class is top notch for service and communication! Brenda, Casey, Brady and several others on their team that I have interacted with provide a level of service and attention to detail that you won't find elsewhere.

We worked mostly with Casey and Dan for a mortgage on our first house. Everyone at the office was courteous and professional. Casey is very personable and does business in a family-oriented manner. We have good but not great credit and got an FHA loan at a rate much lower (probably 0.5% lower) than I would have expected.

I worked with Casey and Susan at First Class Mortgage...our experience was amazing from beginning to end. Extremely patient, attentive and willing to answer any and all questions we had. They helped us re-lock our rate just two weeks before close for a HUGE savings....and worked hard to get us credits toward pre-paids. Our final closing statement was an even better result than the estimate....I truly felt they had our best interest in mind throughout the process. I would recommend their services to all! Great team!!

I first heard about First Class Mortgage from a friend (who is a Marine) while playing golf. He explained to me how Casey Van Winkle really took care of him. Being an Air Force Vet trying to decide whether or not to refi my VA loan (which I had just done 9 months ago with Rocket Mortgage) , I gave him a call. There was no "fill out these forms and I'll get back to you". He explained everything in detail (pilots like details). If a question came up , it was promptly answered by Casey and his crew. Very smooth , start to finish. Highly recommend them.

First class mortgage has been extremely knowledgeable and trustworthy through our mortgage process. This is our second time using them. I especially appreciate their promptness through the entire process as well as the follow up

I ve used First Class Mortgage for a new purchase and a refinance, and I ve been please with the service received. Quick responses and willingness to answer questions for a first time buyer.

Casey and First Class Mortgage came recommended from my realtor as a local lender who is on top of his game. Now I know why.

Casey and First Class Mortgage obtained the lowest rate, and the second lowest fees out of 3 lenders, including a large national chain.

I was really impressed by Casey's attention to my deal timing and closing. He was always available to answer any questions I had, or to just bounce pricing thoughts off of. Casey was always easy to work with.

When I am next in need of real estate financing Casey and First Class Mortgage will be the first contact I reach out to!

First Class Mortgage is just what they say they are 'First Class.' My husband and I had a great experience with refinancing our home. It was simple, easy and fast. We are very impressed with their customer service and their communication with us. We would recommend them to anyone!

Great experience! Easy to work with and Casey and the team get things done!

I couldn't have asked for better people to help me move into my first home! Kevin Criter my Loan Processor was always ready and available when I had silly questions pretty much any day of the week. If he didn't have an answer (he always usually did) Casey was always on top of it. Moving into my first home was stressful enough, but this team was there to support me every step of the way. HUGE thanks to First Class Mortgage.

Super easy to work with and knowledgeable! Have done business with them twice and have been happy with them both times!

Casey and Susan,
Thank you so much for assisting us with the purchase of our new home! This is our second time working with First Class Mortgage and it certainly won't be our last! From the beginning to the end we received nothing but the best and this fact was only highlighted when our closer actually stopped mid -sentence and said, "wow, that's a beautiful interest rate". Casey and his team are simply the best and we are so happy that our credit union made this wonderful recommendation!

My older son used First Class Mortgage to refinance his home. He had a great experience. My younger son and I both decided to follow his example and use First Class Mortgage to refinance our homes. The whole process couldn't have gone more smoothly.

This was the second time we have dealt with First Class Mortgage. Casey, Bobbi, and everyone in the office were curtious, professional, and great to work with, just as they were a few years ago. Everything went smoothly and just as planned. They worked quickly to meet our timelines, and were always there to answer any questions we had along the way. Closing was a breeze, and more than accommodating for our family's busy schedule. I highly recommend First Class for any mortgage and refinancing expertise. We would definitely be happy to work with them for our future needs.

First Class Mortgage made the process simple for us from beginning to end. Everyone we worked with was extremely friendly, helpful and knowledgeable. We highly recommend considering them for a home purchase or for refinancing.

Wow! Casey, your team lived up to the name on the door, First Class .
From beginning to end you made what can be a difficult process, relatively simple. You were also very creative to get us the best possible deal. I would recommend First Class to anyone buying or refinancing their home.

Brady and Lisa were such a great help! This is actually our third refi with them and we keep returning because they make the process very easy and easy to understand. Thanks!

Casey and Bobbi were excellent to work with and helped us step by step to make our loan processing and closing as smooth as possible. They were always willing to answer questions we had and kept us in the loop with any good or bad news just so we knew where everything stood. Wonderful company to do business with!

We had the pleasure of working with Casey and many of the other First Class Mortgage team in the recent purchase of a home. The process was smooth, communication was clear and quick, and they all worked hard for us.

The team at First Class Mortgage is FIRST CLASS! From start to finish they were professional, helpful and encouraging. I would highly recommend working with First Class Mortgage. Both Casey Van Winkle, my Mortgage Consultant and Bobbi Sondergard, my Loan Processor were very knowledgeable helping to put my mind at ease every step of the way. Their ability to answer my questions questions in a timely manner and educate me along the way of purchasing my first home was so appreciated. Thank you First Class Mortgage!

Casey and FCM came highly recommended from a friend, and did not disappoint. It was clear from the start that they valued people and meeting my needs over simply making a deal.

Casey and his staff were terrific to work with to complete a refinance of my home. FCM definitely went the extra mile in providing sound advice and putting all the moving parts into place to get the job done!

The team at First Class Mortgage is outstanding!!! Professional, courteous, and knowledgeable. They make obtaining a mortgage fast and easy. A great group to work with if you are looking for a mortgage.

We have utilized First Class Mortgage twice within the past 10 years for refinancing our mortgage to get a better interest rate and to decrease our monthly payment. Brady and all the staff at First Class Mortgage were great to work with, extremely attentive and helped us through the process from beginning to end. I appreciated Brady providing us with detailed options and always being available to answer our questions, whether he received them via email or a phone call. I will recommend First Class Mortgage to my friends and family, because I know they will receive the same top notch treatment that we did.

Due to issues with our previous mortgage company not being able to provide an update amortization schedule, we had to make a change. Casey and First Class Mortgage helped us with a new loan with only a few short steps. They also helped us get a good interest rate and low refinance rate. One large benefit to us is Casey said they would assist us if we had questions, even if our loan was sold to another mortgage company. The main benefit to us: Having the ability to see an updated amortization schedule when we make extra payments! Thanks everyone!

Brady and his team are truly first class! They took the time to meet with us, explain everything clearly, and always answered all of our questions. They are extremely prompt and timely, and communicate every step of the way. I am so happy we worked with First Class Mortgage and highly recommend anyone looking for a Mortgage to go here!

We could not have asked for a better buying experience than we received by using Casey and his team. We would whole heartily recommend First Class Mortgage to anyone.

Very good company! Casey Van Winkle is a great guy who always looks out for your best interest! We have worked with him for 2 refi's and now a regular mortgage. I wouldn't use anyone else!

Great people to work with !! They made this long process go so smooth.

So easy to work with andthey kept me informed the entire way through. Understood everything needed for a VA loan!

Casey and team did an awesome job getting us a great deal on our mortgage! We are so glad to have worked with First Class Mortgage. They made it a breeze.

Working with First Class Mortgage was amazing, Brady explained everything to us, and as a first time home buyer, I had many questions and it went very smoothly.

Casey and his team were fantastic to work with start to finish.

My husband and I recently used First Class Mortgage for a refinance on our main home and a purchase of a cabin. We were really impressed with Casey and Dan (and the rest of the staff behind the scenes) and how painless the process was. Casey made sure we were aware of the different options and helped us choose the best one for our situation. We definitely recommend First Class Mortgage! Thanks Casey and team!

The process couldn't have been simpler! Casey stepped us through our first mortgage for an investment property and gave us valuable insight into our options. First Class Mortgage was extremely competitive with rates and I would welcome the chance to work with them again.

Casey was so professional and patient to answer all our questions. Have referred a few family members. All staff are so friendly and knowledgeable. Thanks for a easy non stressful closing. Michelle

Nice job setting up VA refinance closing while we were out of the country. Minor issues with credit report were handled smoothly and all was set up for a quick and painless close when we returned from a 3 week trip. Thanks Casey and First Class team.

My wife and I decided to buy a house right around the same time we decided to get married. Planning a wedding and looking for a house in this market was no joke!!! We were referred to Casey by a friend who used them when purchasing his house. He had nothing but great things to say about the staff and the service he received. Casey, Brenda, and Kevin made buying a house seem like a cake walk, at least with securing the mortgage side of things! Casey walked us through step by step and was there to help us with any questions. Brenda and Kevin also reached out to help assist and see if we needed anything at all. I was very impressed with their customer service. This is my first home and I was really stressed out with not knowing anything about mortgages. After leaving my first meeting, I felt a lot better and knew I was in good hands. Thank you again for helping us buy our first home as newlyweds!!!

We continue to use First Class because of their customer service. We always feel like we are well taken care of. And the staff is VERY timely in their responses.

We have the Best Service and Results from our experience with First Class Mortgage, They did what others said cloud not be done. We enjoying our new home!

Upon deciding to refinance our old mortgage, we were unsure how to proceed? Should we manage the refinance or get a team of highly motivated and customer oriented team, so I m glad I called First Class Mortgage. Brady and his team were exceptional, great communication, and they made everything easy, from the first phone call to last. They are a friendly team and shopped for us for the best rate. I highly recommend them.

Our mortgage financing experience was easy and efficient thanks to Brady, Jolene and Matt. They even worked on the weekends to get us the pre-approval information we needed to make a quick offer. I would highly recommend their company/service.

We had an amazing experience going through the process with this company! Very impressed with how quick the process was for us. If we decide to purchase again later we will definitely come back to these guys.

Everything went smoothly except we did not get a chance to select the mortgage payment date to coincide with our existing mortgage. We were told it would be taken care of at closing but that did not happen. We wanted the payment to be the 14th or 15th but it was set up for the 1st. They also told us we have a 15-day grace period but you cannot set up an autopay with Firstar Bank unless the payment is received BEFORE the due date. We really liked the ability to upload all requested documents online and that seemed to speed up the process. We would do business with them again - but would definitely push harder to get the payment date that we want even if that means paying some extra interest up front at closing. Firstar Bank will NOT change the due date after closing as that date is specified in the mortgage note.

Nothing but 5 stars for this wonderful mortgage company. I was a first time home buyer and I really appreciated how transparent and honest Brady was with me. I really trusted him and felt like he had my best interest at heart. Thank you for the smooth transition to owning my first home! I look forward to working with you in the future.

Fourth time I've done business with Brady and his company. Top notch service, great rapport, excellent insight, and a great person to do business with. Highly recommended!

Casey and his team at First Class Mortgage are the best in the business! They made the experience of purchasing/financing my new home actually enjoyable. Bobbi was so helpful with the details prior to closing! I would recommend them to anyone looking for a professional and friendly experience. Thank you Casey and your entire team for providing such great service!

Brady and his staff have gone above and beyond for me a second time around! I highly recommended his team. They are passionate about what they do and they do it well!

Brady, Austin, and Lisa were all great in assisting me with Refinancing my home. I had used them when I purchased the home 3 years ago, and didn't hesitate to reach out to them first when I began considering refinancing. They are consummate professionals, yet friendly and caring. I appreciate all the help they provided every step of the way!

We recently refinanced our home and were very satisfied with the service from First Class Mortgage. We appreciated the excellent communication, both by phone and email, from all the members of the team. We highly recommend them.

First Class Mortgage was First Class from start to finish. They made the process very easy. I would HIGHLY recommend them to anyone who is thinking of buying or refinancing a home.

Brady Day and Kevin Criter of First Class Mortgage helped me get the best interest rate for my cash out refinance loan. They expeditiously answered all my questions and promptly addressed all my concerns. The Appraiser and Title Company associates were professional, too.

Superb organization. Top tier customer focus vision and delivery.

They were very helpful with our refinance and very patient with all our questions. We are not mortgage experts, so First Class Mortgage was there to explain everything to us and guide us through the process. We were also able to get the best deal we could find, but would still go through them again even if it wasn t due to the care they provided and the promptness of responses and their desire to answer all our questions. Thanks for the great service!

Our experience with First Class Mortgage (FCM) was absolutely wonderful. After a year of house searching, my boyfriend and I fell in love with a house, and as first time home buyers, we had no idea what the steps were for purchasing a house. On a Wednesday we established a Realtor, she recommended FCM, and by Friday we were pre-approved for a 30-year fixed rate loan. The housing market in our area moves fast, so we needed to move fast. We made on offer that Saturday and Sunday morning it was accepted. It seemed like our Realtor and Lender never stopped working, nights or weekends. I could ask questions any time and I was constantly updated throughout the entire process.

As mentioned, our Realtor recommended FCM as she has worked with them several times and she said they have always delivered. It turned out the seller's agent had previously worked with our lender before as well, and our Realtor said that offered peace of mind to the sellers, as well as an advantage of knowing what was a good offer to put in on the house.

What we experienced with our lender was more than I could ask for. After speaking with several lenders through Lending Tree, Brady Day from FCM stood out in his professionalism, his honesty, his willingness to walk me through the process of our loan and what to expect, and he and his team carried us through the closing process. I could have saved myself the nightmare of phone calls and winded conversations I received from competing lenders if I only spoke with FCM, but I had to learn what was out there to be sure we were making the right business decision. I truly believe we did.

The leg work for the loan with FCM was done in the beginning while getting preapproved, which made the last few weeks of closing seem like a breeze. At the closing table, it was smooth sailing and took under an hour. That night, we were sleeping in our new house.

I would like to share something I learned from this process. It is important to not be persuaded by a lender who over promises and under delivers, as doing so could cost you time, money, emotional heartbreak, and the house you are trying to buy. No one wants what seems like a good deal or interest rate that ends up falling apart at the closing table. We had several lenders competing for our business who promised all kinds of things, but after doing our research and comparing loan terms, we truly believe Brady Day at FCM gave us the best loan and interest rate for our situation.

In closing, I would certainly use FCM again, and we highly recommend them.

PROS:
- Local lender
- Friendly team
- Educated and professional lender
- Conveniently completed loan process via email, phone and text
- Team worked around the clock to close on time and without hiccups
- Offered reassurance of best interest rate for our situation
- Estimated accurate closing costs
- Closed on time
- Delivered as promised

CONS:
- None

I worked with Casey and Bobbi on refinancing my home. Everything was handled in a timely and professional manner from start to finish. They were able to get me an even lower interest rate than they had originally quoted, which told me that they are looking out for the best interest in their clients. I would highly recommend using First Class Mortgage.

First Class Mortgage has a very personalized approach. They helped us through everything step by step, and answered questions specifically and with examples. Has a small business, real interaction feel. Would recommend.

This is our third time having First Class Mortgage help us with our mortgage. The First Class team is fantastic and always willing to take the time to answer all questions.

My experience with First Class Mortgage was wonderful. The professionalism of the team was clear from the beginning. I appreciated the consistent communication and availability to answer questions. You can't go wrong with this team!

Casey, Bobbi, Susan and the crew at First Class Mortgage went above and beyond the normal to help us with a VA Loan. We live in a condo building and the process was not easy. Many long days and nights of communication and postivity ( one night we got a call while Bobbi was
at a sporting activity.....we will make this happen and they did! Plus good humor was had by all during the process with very professional results. Thank You!

Jolene Youngblood was great to work with. Thank you

First Class Mortgage is phenomenal! We have been customers of theirs multiple times. Each and every time they have been amazing! Each member on the staff is friendly, patient and courteous. We never hesitated to ask questions and always felt that they listened/cared about our families future. Highly recommend First Class Mortgage!

Very wonderful company to work with through out this process. Never hesitating to answer the endless list of questions we had as a first time home buyer! Awesome at keeping everyone involved and up to date throughout the entire process. I truly believe that they have their customers best interest at heart, they would come highly recommended from us!

Bought my first home with Casey and his team and I can't recommend them enough. They made the entire process very easy and were so helpful in answering all of my questions along the way.

We had a great experience refinancing our home. Interest rates dropped during the process, and I didn't expect to benefit since we had locked in a rate, but Casey said that's how First Class Mortgage operates. They want customers to be surprised by the smooth and honest way they do business. These days, that approach is something special. Thanks to the whole team!

I don't know how Brady and his team could be any better...I am already a repeat customer!!! They make everything super easy, they are there to answer any questions you may have, and to top it off a great gift at the end!! Seriously A+ service!! Thank you First Class Mortgage!!!

Jerry at First Class Mortgage was wonderful to work with. He kept us informed all the way through the refinance process and since he got us such a great rate, we were able to knock 3 years off of our mortgage without changing our payment. That is awesome!! Thanks Jerry!! I will definitely refer any friends or family that are looking to buy or refinance a home to you!!

This was my first time working with Casey and team. Everyone I worked with was very professional and had an extremely fast turn around given the extremely busy market and Covid realities. I never had to leave my home and the First Class Mortgage team was always an email away. I am now sitting in my new home thanks to the first class stress free service they provided. I highly recommend working with them.

I would highly recommend this company to anyone looking to finance a new home! Professional and empathetic, everyone that we worked with at First Class Mortgage were a joy to work with. We were consistently kept up to date as to progress of our financing, the different steps that were needed to have the process work smoothly, easily and on time. My husband and I are in our new home now and couldn't be happier.

We have worked with Brady and his team three times now. They are always on top of things and make the mortgage process stress free. Thank you.

Great team of professionals that go above and beyond. The process was smooth and easy from start to finish.

I have known both Brady and Casey personally for many years and have always valued their honesty and integrity. Though we had a close personal relationship I was always a little hesitant to mix "business and friendship" especially with something as personal as finances and lending. It wasn't until my wife and I had a terrible experience with another lender that we turned to our friends for help. Since then, we have recommended their expertise to anyone we come across and have trusted them with two of our own mortgages. We moved from Minnesota back to Wisconsin a few years ago and recently used First Class Mortgage to handle the mortgage on our new home. We have also recommended their services to other friends and family members in South Eastern Wisconsin. They, as well as the entire First Class Mortgage team, are TRUE professionals that approach every transaction with transparency, compassion and commitment to the customer. They are the only mortgage professionals I will ever use!

Great experience, very responsive and professional. I would recommend First Class Mortgage for buying or refinancing.

As a first time home buyer, I assumed this process would be scary, but it was nothing of the sort. Jolene made everything go smoothly and stayed in contact with me the whole time. I was never in the dark. The whole team made themselves available at all hours and were free to answer any and all questions I had. Awesome customer service!

Great group of people. They made the process as painless as possible, and even a little fun!

The team at First Class Mortgage was so helpful in the process of buying our home. We had a lot of questions and they always got back to us with the answers in a very timely fashion. Thank you so much for taking care of the behind the scenes stuff and resting our minds!

Casey and team are an absolute joy to work with. The prompt communication coupled with a thorough knowledge of the mortgage process made it simple and when it wasn't simple easy and quick to get advice. We highly recommend First Class Mortgage!

Thanks again!