Filiale Française de Banque PSA Finance - BPF Review

1 star because you cannot put 0.
If you search for incompetent on Google, I think you will automatically come across "PSA Finance France".

My registration card was stolen in April 2019, they managed to block my registration card with the ANTS.
I managed to unblock the situation via a mandate (after X calls) 1 year later by personally advancing the registration fees.

The new registration card is sent in May 2020 and arrives at PSA Finance France on May 12, 2020 (proof of post). It's June 19, 2020, I'm still driving without a registration card ...

And for the icing on the cake, PSA Finance France does not wish to reimburse the costs I advance (50 ) because my file does not allow it ...
The height of incompetence and bad faith!

To sum up, I have been without a registration card since April 2019.

Run away !
There are very good and competent competitors!

I sold a lease on July 19 and despite countless calls, or I am told that the documents of the sale will be sent. 1 year later and still nothing .... these documents are essential to make the registration document in my name. I will probably file a complaint ... a bunch of incompetent !!!!

Poor phone service, people on the phone do not seem invested and do not seek to explain / delve into answers, exact terms need to be used as answers are literal. I am asked to make my request by email, something I do to receive a week later "connect to your customer area" while I had explained to the person on the phone that their website does not work, it is impossible to connect to it. A dialogue of the deaf.

Deadlines for the return of funds are absolutely not the ones announced. For large withdrawal amounts, this bank will drag your request for several days even if you relaunch. Internal failures or a situation of relative liquidity. In both cases, counterpart to avoid.

Unable to reach customer service for several days even though I no longer have access to my accounts since the redesign of the customer area. This is totally unacceptable and it inevitably leads me to transfer my assets to another bank whose customer service will, at a minimum, be able to take calls from its customers.

NOTHING TO REDIRECE VERY FAST TRANSFER
ADVISERS VERY VERY POLISH 5 STARS VERY MERIT

The degree 0 of the customer relationship. Customer service inaccessible because a maintenance of several days is engaged, advisers systematically busy and never any response ... it's amazing! But what to do with such a wall? I pity the employees of this company.

I like the new interface which seems to me better thought out and visually successful; after the nominal gross tx have fallen well for 1 year1 / 2 but it is the same with other online banks ...

Like the other notices, very difficult to reach, no response to the various emails sent for 2 months. An ongoing claim for which I am waiting to be compensated, on the other hand they are quick to cash the checks

For the moment everything is well :-)
Processing quick requests ...
RAS on my side.

Incompetent, 11 years that I run after them to obtain the certificate of transfer of the vehicle, I spend my time calling them to send emails, errors on the contract of course, normal financing but gray card in the name of credipar as for a leasing therefore impossible to sell my vehicle, a disaster I am still waiting for this document, unreachable etc. request via Internet etc. etc.

impossible to register on their site while client my account was blocked 48 hours; a week later it is the same without counting several phone calls.
I am asked for a screenshot and send it by email.
impossible to send except at the end of the 6 th time but for the continuity of the file I am asked to register (a real joke since that is why the contacts).
Still several calls (type 1 type 2.. .Etc) and an interminable waiting time and three hang up on the nose I throw in the towel and seriously think about stopping the payments of my installments, pay on a blocked account via a lawyer or do intervene a mediator.

the subject of contention a vehicle three years old with repeated breakdowns and not supported by credipar despite a maintenance contract.
for my leave never again PSA and oblige to put a star to my great regret because in foutage of geule there they are at the TOP.

Customer service very VERY long to reach and who does not answer the questions asked (pretends not to understand or is poorly trained?)
Reject incoming transfers (without warning) resulting in charges on my sender account.
I'm changing banks today.

Disappointing the opening of a savings book. Lack of monitoring and few compatible browsers: suddenly, I did not go to them

Distressing slowness for the closing of the distinction booklet - up to 30 days. Think twice because your money is not available when you need it
Customer service readily available

outrageous dozens of phone calls (hung up for customer area) and unanswered emails
it's amazing by their incompetence, their silence you can count on me to villipender PEUGEOT and its services (France bank in particular)

Incompetent, no service, no return. Automatic robot messages, no one seems to be behind.
We pay for a guarantee, a service from which we do not benefit. The minimum star is too much ...
Scandalous! To flee.

Transfer requested on April 30, 2019, May 3 at 10:50 p.m. my account was still not credited, this is unacceptable, transfers must be processed within 24 or even 48 hours.
Here is the regulation:
Under European regulations, since January 1, 2012, the execution time for a SEPA transfer is a maximum of one working day from the time of receipt of the transfer order by the issuer's bank.
It is possible to add an additional working day to these deadlines for SEPA transfers initiated on paper.
And here everyone does what they want. Thank you Psa Bank

Account opening in 48 hours.
Reachable and efficient customer service.
Good experience for me.

Incompetent employees, zero relational. Unfriendly staff. Refuse to give his number or give me a superior. Just good at cashing the money. Preparation of a file at the end of July, still not examined by the "competent" service. In short to flee

I call today even this service. I am in communication with an employee to whom I explain my problem. And here this one sees me completely bored to not be vulgar saying that they are not the ones who takes care of it and grabs me in the nose. This person has no respect, I called them because I was given this number so I can not be sure that they are not the ones managing this problem. Barely 2 weeks that I make a LOA at peugeot. What's on is that I would not stay here again.
Madam please learn respect please.

No response from PSA Finance concerning the reimbursement of the ecological bonus. Several attempts at contact for 2 months. No clear answer either from Peugeot Villeneuve d'Ascq. However, I am extremely satisfied with my electric vehicle, but be vigilant in advancing the amount of the ecological bonus which is not reimbursed within the time initially announced, but sometimes within 3 or 4 months.

Vehicle sold in August and since then had to file an opposition so as not to be charged! On the phone we walked from service to service, for hours, to finally come back to the 1st interlocutor who asks us not to call! In addition, the emails I receive come from a service that according to the operators no longer exists!
In short, the incompetence of the various interlocutors is matched only by their rudeness!
These are the twelve labors of Asterix but in real life and in worse! Run away!

Zero points for this organization which is unable to hear the difficulties of companies in the context of the health crisis, I am scandalized by so much indifference ... after 3 registered letters, many calls and many emails, still no catch in view of my difficulties ... my company is threatened with closure ...

A bank that does not answer after 20 calls in 2 days. What to do in case of an urgent question? This does not reassure me about the safety of my investments.

Hello, impossible to connect to their psa finance france site g well received my username and password yet I registered and nothing can not join them because g my vehicle which has passed the 60,000 km before the date and the warranty no longer works and I still pay until June 2021

A disaster...
Above all, do not go, finance yourself through your bank or another organization ... very difficult to reach already, and then come across incompetent people who don't give a damn about your request. I must have called them countless times because of a mistake they made on my file. Which greatly handicapped me financially. I have made countless calls, with considerable waiting time, each advisor certifying, promising, swearing (to use their words) that my problem was solved with their intervention. But never anything on the account every time ... scandal, it's not even amateur work. It s just disgusting to be like that. I put a star because unfortunately zero does not exist. Too bad, it should be created for Credipar. Company to be closed as soon as possible.
In short, lamentable.

Catastrophic. Counselor almost impossible to reach (a record hangs up on us over and over again) and very unpleasant when, finally, we manage to talk to him.

I recently bought an e209 from psa. I borrowed 4000 euros from psa finance. After a month I could give a check for 2,500 euros to minimize this loan which gives me guarantees. I've been waiting for the check to be deposited for three months. Impossible to have an interlocutor at psa finance. They don't answer the phone. By mail they say to see with the dealer. A shame

The prepayment amount was paid as indicated on the statement received. But CREDIPAR asked me to pay an additional administrative fee, which had been deducted in the settlement file, the services of this bank really lack communication between them. And I called their customer service and amicable collection and I sent a copy of the statement that I received, a week later, when I called back, the collection service replied that the email did was not transferred to the file manager ... it's complicated with CREDIPAR ....

What opinion can we have of a bank which allows itself to block its customers access to their accounts for 6 days and prevents them from making any transfer during this time (6 days !!!)?
And all this for ... "the graphic overhaul of your Private Space"! It is beyond comprehension. But who are the computer scientists at PSA Banque to need more than 2 days for that ??? And how do you do when you urgently need your money? You don't care, it's obviously the least of your worries. The graphic redesign is much more important to you! It is clear that you have no regard for your customers.

I opened a Distingo passbook which earns a lot more than in other banks, it was fairly quick and easy.

I too had to deal with an absolutely disagreeable correspondent, who refuses to give me his number to call, to pass me his manager to finally hang in my face. Last call on 27/05/2019 to 14:46 ..

Ghost site, nobody for calls and on the website nobody to answer
Ah if there are people in order to withdraw from the account
Because I always pay for a car that I don't have anymore
I find myself paying for 2 cars,
No matter how much I report the problem, no response
I oppose the old car
The refund will be for Christmas, given the complaints from customers it's a shame to leave families like this

Ghost telephone platform, unreachable on my last 8 calls. Reading other reviews, I can easily understand the average rating. Appalling.

I never imagined that having a contact was an ultimate goal before I tried to reach Credipar!
A real disaster! very very far from a correct customer relationship.
I put a star because I couldn't put zero

Pitiful customer service !!! Unable to reach them after 10 calls and put on hold. Following a rejection of direct debit, I made the regularization with the supplement by credit card as indicated by their collection service. They represented the debit 15 days later because it is automatic. So I paid twice !!! For 24 days I have written 3 emails and no response from the services or any refund from them following their double billing error! Why propose a regularization via credit card if it is in all cases represented the direct debit with tjs the increase 15 days later !! There is a huge concern for them in their management and customer relations

After 10 years they realize that their fault is unpaid and threaten you with legal action! The good joke! ESPECIALLY DON'T TRUST; do not make any credits with them.

A real scandal! The service is dismal and unreachable. They managed to lose a cashier's check for the purchase of a vehicle and they do not know where it is: "we must wait sir ..." we walk on the head

Unreachable customer service, they make you wait more than an hour so that you don't have any advisor on the phone. Certificate of assignment issued in the wrong name (LOA sold to a third party), so that I cannot stop my insurance and the purchaser drive the vehicle after more than a month. It is unacceptable !!!!

I was able to do my procedures with ease accompanied by a very helpful and qualified employee. And I thank him

I bought a used vehicle at Midi Auto Evreux.
I took out a loan from PSA Banque, because otherwise the guarantee extension was not possible.
I had a serious breakdown in the hydraulic suspension system, which - here is therefore - was excluded from the warranty, then after threat of publication, taken care of by Midi Evreux.
For almost a week I have been trying to repay this loan early. PSA Banque has not responded on the site for 5 days, customer service (which can be reached by phone with many patients, i.e. between 15 and 30 minutes of waiting) promises to send the information by email but one day later the email is still not there!
For me, this is the last transaction with PSA Banque. I also decided to have all the PSA vehicles in the fleet of the 2 companies for which I decide to be replaced by vehicles from brands other than PSA.
Shameful service!
*******************************
I received a response to my review within 24 hours, but still no response to my request on the site after a week. Shameful and absurd. Go through another bank to buy from Peugeot!

. Counselor almost impossible to reach (a record hangs up on us over and over again) and very unpleasant when, finally, we manage to talk to him.

I put 1 the lowest note there can be. Funding to be reimbursed by transfer on June 24 BUT July direct debit which is done anyway. Call from me on July 6, 40min wait I see red, I am confirmed reimbursement received and my file RE CLOSED, already there the word RE CLOS is causing me a problem, will it be the right one?
People ask me why I reimbursed so much? I do according to the count that was sent to me by email. Surprise it is wrong! I have reimbursed too much but we are continuing the debit. I am told reimbursement of the monthly payment and the overpayment within 15 days. We are at 3 weeks. I call today, I am told reimbursement made on July 06, uh no June 24, I have the transfer order, July 06 is my complaint call, I am told that nothing can be seen on the refund, I am transferred and the call is cut because all the advisers are online, please connect via the account except that 3 times that I ask for my identifiers and no return. I will contact my legal insurance because I will not be walking around like this for a long time

A joke !!!! Twice I ask to postpone my collection date I am still waiting for a response !!! No phone number either and supposedly there is a lot of traffic ... Of course !!

A nullity this service. Absent advisers. We never get the right interlocutor, it's a disaster. I strongly advise against it.

Real thieves.ca have been paying my credit for more than 4 weeks. They claim by email that they have been shown. Archi false. I sent them a recommended email. No response. When we call them they throw us a service a the other and no one is competent. at the end of an hour we have no answer to the pb. I will seize the cnil and the mediator. no choice.
They screw up claiming that I was opposing the direct debits when it was false and the bank confirmed that it was false. STRONGLY THAT I SEIZE THEM IN JUSTICE. THEY WILL SEE THESE THIEVES.

Exorbitant interest rate, to avoid, more than 1000 euros interest and fees for a loan of 3000 euros. Credipar it's them

Indeed, we cannot put less in star, so it will be 1.

I still haven't received my statement of account for my car loan.
I send emails, but nobody answers. I understand that the context can be difficult for companies, but it took 2 days to cash a large check.

Big problem with my company or PSA BANQUE does not respect the lease credit contract, delay of 6 months of monthly payments without our authorization, impossible to be taken ... impossible to balance the vehicle to sell it ... never seen and especially no response and no date. I strongly advise against.

Reliable customer service. A real lack of professionalism.

Lack of professionalism Online banking to discourage.

I rate 5 ***** for the speed in asking us to repay the loan. When it comes to customer service, putting less than 1 * is impossible. Pity...

J'essaie de les joindre depuis la refonte de leur site (25 septembre).



Les avis Google se suivent et se ressemblent...

Just WOW! I've never seen this in my life. In addition to being incompetent (unable to answer e-mails, unable to make an assignment contract in the right name) and as a bonus the person in customer service does not listen to you, cut you off, does not answer your questions and literally sends you on the roses "GOODBYE MADAME"
Worst experience of my life. I will never buy Peugeot again !!!!!!!!!!!!!! Scandalous !!!!! Odious

impossible to reach them on the phone, and no response to my emails, lamentable service, to flee as soon as possible

Inadmissible, and careless about me
jerome Pradere Electravaux 31

No way to contact them by email or phone. We start to think if they have not filed for bankruptcy ??
Impossible to give any order! We want to close the account as soon as possible but we must contact them !!
The only way to contact the bank of France, I think!
Otherwise there is the banking mediator.

Poor credit agency I do not recommend at all!
The institution that bought my loan sent them a check, it was cashed, but Credipar pretends not to have received it. So everything shows that it was they who took it! Broken arms customer service !!!
They're not afraid of trials apparently!

It's a shame ! I would no longer subscribe to anything with Peugeot or Credipar!

They are thieves !! To flee !!!!

Sorry but the incapable they do not answer the email nobody to answer the questions we send you back to the email when no one answers I am extremely disappointed on top of the market I was taken twice in a month I have been with them only since June but extremely disappointed

You have to be extremely careful with the services of PSA Banque et Finance, because when everything is going well; Apart from the fact that we cannot contact them and have any relation with them, so far it can go but then if by misfortune you have a sample which is rejected for any problem, then it becomes serious or even dangerous!

What is quite astonishing is that despite all the opinions that we can read here, each one as terrible as the other, there are still customers.
This is probably due to the offers made to customers when purchasing PSA vehicles.
Except that you have to make a difference, the banking service has absolutely nothing to do with the quality that PSA cars can have!
At your peril !

When there is a problem with payment, even if it's just once, and the transfer finally passes a few days later, you enter an incredible spiral with methods worthy of Colombian drug traffickers (and I weigh really my words).
You are then dealing with extremely nasty people, real thugs, who hang up on you, threaten you personally and with complete impunity. It's pretty amazing it feels like a gangster movie. With people who tell you for a single rejected debit "we will make you pay us sir you will see ..."

Warning ! Really pay close attention to PSA Banque services!

The result: I don't want to hear from PSA anymore, I sold my cars and moved to another brand where people are much more polite and pleasant.

Good luck to those who still want to test!

Hello

Following a theft of the vehicle funded by CREDIPAR, I am now trying to close the file. Knowing that I am in all risk with new vehicle insurance, the problem is to close and not to pay.

Advisor who starts yelling at you because she doesn't understand my request after 4.2 min of discussion as she shouted. I waited on their voice server I don't know how long ....
SERVICE VOID VOID VOID> TO DENOUNCE> TO LEAVE TO RATE

You should know that it's been 3 months that I try to close this file without any response from their parts.

SO FOLLOW YOUR RESPONSE >>

WE ARE NOW ON 02/06/2020 AND NOTHING HAS MOVED !!!
I CONFIRM THEREFORE MY PREVIOUS OPINION !!

Regarding your pseudo response, know that there is no possibility of online customer space for professionals !!
Your services leave lying around despite calls and emails !!

We are ready to publish all exchanges so that consumers understand the completely void service at your place.

Finally, if you are a company without too many problems, you should easily find a file dated 04/01/2020 !!

Same as all of you lousy customer service
they do nothing
For my vehicle parts sold in June and August always the levy
Mail to PSA in June to prevent mail still no return to today.
It is incredible to follow up a file like that !!

I have been trying to reach customer service for several days for a password problem without any success, that says a lot about the seriousness of this organization! Continue to make cars but leave financial services to the pros. I withdraw my money ASAP !!!

Worst Service incompetent! I pay my credit from the balance of June 2020, they will receive the money in July 2020 (which also the monthly of July is taken from the course has in the meantime). And does not want to pay me the monthly of July!

I plan to file a complaint if no refund occurs!

It's been 2 months since the garage paid them and still the file in progress despite several calls the excuse but computer goal after updating the phone luckily I made opposition on my account because otherwise I was still charged. He owes me money but it's easier to take it

Only incompetent people on the phone, impossible to reach the financial service, forced to oppose transfers that do not correspond to anything, THIEVES !!!!!

I called today for a deadline two times past. With COVID, I was not charged to my account in May and June when I had not asked for anything. I was told this morning that it was normal and that it was like that for everyone. I m
see that I was charged 2 x 366 . I am told at the following number 09.70.26.64.43 that I have chosen an option number 3? and therefore I agreed to be taken as such. I had already sent a letter asking May 7 that we can make me a smoothing and especially not take my sample twice. I also come across a person who does not find my file, who makes me wait and then passes me his manager who basically tells me that's how it is and that's it. I am also responsible and I do not allow myself this kind of remarks. It is incredible today to see how incompetent people are and do not understand customer requests. One star but you have to review certain things in your services.

impossible to have them on the phone! how to contact them when access to their site is denied! lamentable

Just dummies !!!! 3 days to call you without answer.
how is it possible to be so incompetent?
I despair of being able to talk to you one day, long live Peugeot !!! Fidel has themselves !!!

Impossible to put less than one star. We cannot rate the customer service because it is impossible to have an interlocutor in 3 months of testing

A shame, and professionally inadmissible for a banking service. Impossible to have a human on the phone, they take twice without warning on the pretext of the covid and an overload of work. The people at the end are as lovable as a prison door. Ha yes miracle when you have someone this one tells you that they cannot access your file. In short, complete incompetence and so French in the end that I understand better why people go through foreign organizations. Well done for your incompetence !!

Impossible to reach the 02/26/2020 between 9h00 and 9h30 ... ha if ... will have to wait 4 '50' 'well, we will go to see elsewhere!

bank to flee
unpleasant
no answer to your questions

Support for small businesses ... my eye. In June I warned that my situation had changed and I found them the solution to avoid unpaid bills. Well, they walk me mail in silence ... We are in October and no news. He prefers to see small French businesses die. Thank you shame on you!