Stephanie Ravachol

Review of Filiale Française de Banque PS...

Pitiful customer service !!! Unable to reach them ...

Pitiful customer service !!! Unable to reach them after 10 calls and put on hold. Following a rejection of direct debit, I made the regularization with the supplement by credit card as indicated by their collection service. They represented the debit 15 days later because it is automatic. So I paid twice !!! For 24 days I have written 3 emails and no response from the services or any refund from them following their double billing error! Why propose a regularization via credit card if it is in all cases represented the direct debit with tjs the increase 15 days later !! There is a huge concern for them in their management and customer relations