The staff at Farrish is exceptional. Very happy with Gus, who took extra care in explaining all features of each choice and who worked with sales manager John to work on the options. Including the right vehicle for our intended use. A great team.
Johnny was absolutely the example of professionalism and customer service expertise. I will highly recommend his services to anyone who is interested in purchasing a new or used vehicle.
When you live in the District of Columbia, the prospect of buying a car is daunting as it is because all the dealerships are in horrific traffic areas outside the city. So you have to choose wisely because you're already spending a lot of time driving back and forth to test drive cars, and then get your car serviced. I initially heard of Farrish because of their endorsement on The Sports Junkies, on 106.7 The Fan. Standard sports radio endorsement, but I thought I'd give them a try when I was in the market for a Jeep.
My experience working with Farrish has been excellent, from the initial car buying experience , on to now owning the car for a year , and my experience with the service team.
I can only speak for the team members I have interacted with, but I have been appreciative of the non-aggressive sales approach (Rome Bernardo) , which sealed the deal for me, and now the Service Team as well as Body Shop which has been efficient, professional, and total workhorses to fight for me to get an insurance claim work done right and with no additional cost to me. In the Service department, working with Andrew and Jeff has been very good, and Chris Thacker , the head of body work has been outstanding. These guys are on the ball and don't waste my time. Very, very satisfied with the Farrish experience, and it's clear that they want repeat business, because they earn it.
I leased a 2017 Chrysler Pacifica Limited from Farrish and I had an outstanding experience throughout the entire process. I traveled all the way from New York State because Farrish gave me a great price, they have a great selection of vehicles and they know how to take care of their customers. I interacted with several layers of the sales staff, all of whom were dedicated to making every detail of my experience as easy as possible. They all went the extra mile, and then some.
I'm a very busy person, and I don't have time to waste hours and hours visiting different dealerships in person while trying to make my best deal. I couldn't believe how many dealerships won't follow up with accurate and honest pricing information via email and phone calls... they all want you to "come down in person for your best deal" even when you explain to them that you are over 300 miles away lol. It seems like if they can't get you to come to their dealership to play "Rope the Dope" with you for a few hours, they aren't interested in your business. In my opinion, that's not a very intelligent business practice in today's world of technology and online sales statistics, which continue to rise year after year... Farrish understands this!
After my initial online inquiry on an in stock Pacifica, I received an automated email from the General Manager, Ralph Perkins, which was impressive to me because it showed that they were willing to open up a line of communication that went right to the top. I also received an email from Gerry Hebron, a salesman whom I was lucky enough to be assigned to from my inquiry. Gerry was a great communicator of information and he was very knowledgeable about the new Pacifica. Most of the salesmen that I talked to at other dealerships knew very little about them, and would joke to me that I knew more than they did... which was sad but true. I always try to educate myself about anything that I'm buying, but it's nice to know that a salesman knows the product that they are selling. Gerry Hebron did.
After answering all of my initial questions, Gerry also put me in touch with sales managers Omar Hernandez and Justin Hoffman. They were both very professional to deal with and helpful in hammering out my best lease deal. They were very patient in explaining the figures that went into the pricing, and ultimately made me feel comfortable in going forward with my lease from Farrish. David Rawlings was the finance person that I met with when I picked up my Pacifica, and he was also very professional to deal with.
When I arrived at Farrish to complete my lease acquisition, I was very pleased to find my Pacifica Limited parked in the front row and spotlessly clean. The detail department obviously takes pride in their work. I was also pleased to find that I had a full tank of gas for my long ride home.
Gerry was there promptly at 9AM as promised, and he spent over an hour and a half with me showing me all the features and getting it set-up for me. It was a pleasure dealing with Gerry. He was a consummate professional in every regard and never pushy. I appreciated that and wouldn't hesitate to recommend him and the entire staff that I dealt with at Farrish!
I was satisfied with the entire process. Chris contacted me during the repair so I wasn t guessing about what was going on with my car. Kyle was very thorough in explaining the repair when I picked up my vehicle. As for the repair itself, flawless!!
Great customer service and professionalism! I was able to get a reasonable offer over the phone which entised me to visit the dealership where the final deal was closed within minimum time. Thank you for offering and honoring Military incentives in addtion to the dealer's reasonable vehicle prices. In addition, the finance representative was very pleasant and understanding of my desire for opting to use the financing services of my Credit Union as the lienholder. Both Stacie Wakefield and Mr. Cubbage are well-diserving of an "ATTABOY" for their commitment to excellence and customer service skills! But best of all was the drive-by conversation with Mr. Farrish when I returned to pick-up the vehicle from the store parking lot. Very interested in knowing how well I was treated by the Sales Staff and if I was satisfied with the vehicle selection, the deal and the overall process at the dealership. Superb new vehicle purchasing experience! Thank you!
Had a great experience dealing with Johnny Kinney. He really knows what he s talking about and is great dealing with any questions or concerns of mine.
Simon was a greater sales person to work with - he is extremely knowledgeable about Jeeps and provided a low pressure sales experience. The price that Farrish agreed to was extremely competitive in the market, with a competing dealer telling me (when I was comparison shopping) to take the offer.
A couple things to note:
-Their doc fee is high, though posted (take this into account when you're negotiating)
-Their finance rates are not competitive with the market, so do your research beforehand
-They refunded the excess fees they collected for titling and registering my car (out of state) with minimal hassle.
Overall, Farrish was a great dealer to work with and if I was still in the area, they would be the first place I would go to when purchasing a new vehicle.
This is one of the best dealerships I have ever been to. Right from the get Terry Fant provided very detailed information about my inquiry and always gave friendly responses. Upon my initial visit to the dealership, I was pleasantly surprised by their willingness to accommodate my request(s). Terry Fant went well out of his way to ensure I got the exact vehicle I was looking for. I would definitely recommend this dealer to any friend looking for a new vehicle.
Timely and friendly - pretty much just what you want when dragging yourself to have your car serviced!
I bought a new car from salesman Frank Russell. I like Frank, and would buy again from him. He is honest, gracious, and low-key, not pushy at all. I also like Kaye in the finance department. They made me a good deal, and everything went smoothly.
Great management! Sales manager Vinny & sales staff Aimee made me feel welcomed after horrible experience with the Koons Jeep in Tysons. Highly recommend this organization! Thank you for your professionalism.
Farrish Service reps did a great job with getting my Jeep maintenance and recall work done on time and returned the same day. They gave me an overall checklist of items that needed further maintenance and appreciate the thoroughness. I would always recommend Jeep Farrish for all my maintenance and new car purchases.
Mr. Rosa was really friendly and engaging. He was honest with all my concerns and questions. He helped out every step of the way. I am very please with my experience.
I have had two stellar buying experiences at Farrish. A few years ago, Terry Fant sold me my first Wrangler and it was love at first test drive. He made the buying experience easy and not at all intimidating.
This past weekend (5/30/15) I went back to see Stacie about upgrading to a Wrangler Unlimited and drove off the lot in an awesome Sahara model. Stacie answered all of my questions, helped get me the very best price and worked magic to make all the pieces fall into place for trading in my old Wrangler and buying the new one. She advocated for me as her customer and that was a really nice experience. I was in and out of the dealership in less than 3 hours. I'll definitely come back to Stacie for all my future Jeep needs. She and Farrish do a bang up job.
Returning customer experience - August 2019
I brought my Wrangler in for servicing and met Josue (goes by Sue, pronounced 'Sway' :-) ) from Sales. He asked if I was interested in seeing a 2019 Wrangler. Curious, but unsure if I was ready to buy new I said yes. We talked about my wants and needs in a Jeep and he brought around a 2019 Wrangler Unlimited. It drove like a dream, has awesome tech and holy smoke the redesigned soft top is awesome.
Because this would be my three-peat with Farrish and they're family oriented, Sue shared that he started a Farrish Family Upgrade program with incentives for returning customers to keep returning. I was pleased with the details he shared and the deal I could get with my trade in so I signed on the dotted lines with Floyd. It was a great experience. Sue was determined but not pushy, Floyd was on it for the numbers to make sure everything fell into place. I missed working with Terry and Stacie, but I'm pleased to know good people are still at Farrish. I'm sure I'll be back for my next Jeep and will keep seeing the guys in the service department until then. Thanks for making it easy and a good experience.
I had a horrible experience with this dealership. I bought a used truck from them and live in a different state so took it to be state inspected. Yes I understand every state inspection is different HOWEVER they left the va state inspection paper in the vehicle as they're supposed to I guess and it had everything on it as passed. The truck failed to meet MULTIPLE things. First, interior lights. I had no interior light bulbs and while I was like okay no biggie it was on the inspection paper. Second was the tint. In my state the tint can legally be darker than in va obviously meaning that did not pass either. Again, okay I was mad because now I have to remove it after they already should have but last...best for last....both upper ball joints were bad. Again yes, different state I know different requirements HOWEVER, one was MISSING PIECES!!!! Wow yeah I'm sure that passed!! They told me they would replace both over the phone when I called to ask if they were trying to kill me as obviously a ball joint is a serious part and one missing pieces wouldn't be allowed to pass in any state! So I take truck back and pick it up a few days later. Go back to inspection and they only replaced one. Called and asked and they informed me they weren't replacing both because one passes their inspection. They were supposed to replace both anyways because they said they would after I was not a happy camper about them trying to kill me. If I didn't live in a different state I wouldn't have known these problems. However, that means they admit one didn't pass for them either and admits they failed to LEGALLY inspect and pass that truck. Also, they had replaced the wrong ball joint by accident anyways leaving me with the one missing pieces and having me go back to them AGAIN! This time I stayed and waited for the truck. They were also supposed to be fixing a rear diffriential leak for the SECOND time. No didn't fail inspection but I was pouring fluid out and obviously that's a huge danger as the rear could lock meaning they probably should have fixed it before selling. Especially if I was going to have to go to back and forth with them all the time. I was told I would be given gas for all my travel to go back and forth then did not get it and they told me they just fixed my truck for free. Sorry yall sold me a truck illegally? Never got the gas though. Once my warranty through the dealership was ABOUT to be up I discovered my rear leaking AGAIN for the third time in not even 3 months. I called and was told that's because we never really fixed it we just tightened the bolts and were not fixing anything else on that truck. Obviously, I didn't want them touching my truck again after all there failed attempts at fixing it and went to a different dealership who has since fixed it and has told me and even corporate that they should have never sold that truck. I did find them funny that they were going to tell me whether they were going to fix my truck or not though being as I have an extended warranty and if I wanted them to fix it (obviously I wouldn't) then they would be fixing it! I absolutely hate this dealership and would NEVER recommend them to anybody and even after corporate called and told them they needed to make things right with me after a different dodge said that truck should have never been sold they never did a thing!!! I also have no emergency brake. This truck has been a disaster and that dealership can't tell me they didn't know before they sold it. They took advantage of me because I'm a girl so I'd recommend anyone who is a girl or respects girls to never buy from them! I hope they go out of business!
Was able to get an appointment within the same week. Felt like it was a clean environment during Covid and all of my concerns were taken care of. Would recommend this dealership to anyone looking for a fast service With friendly employees
When it comes to buying a car most people fear the used car salesman. I was very impressed and pleased to find Debbie Hefty!She didn't play the usual games and got me on the road quick! If you are looking for a new ride and don't want the hassle of wasting hours or the pressure of being sold something you really don't want then go see Debbie!
Tell her Brett sent you.
If you go here to Farrish Service Center, please see Nate Foresman, he is the best, nicest service coordinator there. This place is expensive, but Nate is so helpful, nice and explains everything and even double checks things when we ask him. My husband and I always look for him to help us with services on our Jeep.
I had a great experience buying my Jeep at Farrish. Frankie Cox was a huge help and I'd definitely recommend going to see her if you're in the market!
I went to Farrish to buy my leased car. After completing the paperwork, they gave me the bill which includes the car price, purchase option fee (as per contrac)l, $699 processing fee (well, I said its ok, thats what the dealership is open for), taxes/tags, AND $2500 INSPECTION FEE!! Yes, you read this correctly, $2500 to inspect the car that I used for the last 3 years and want to buy it. They said the car must be inspected and stocked in their inventory then selling it to me as preowned. I said no way, I'm not paying that. Then the guy came back saying the "manager" used a coupon (I'm not kidding, these are the exact words) and dropped the inspection fee to almost $1500. I said no way, I'm not paying anything for inspection that I didn't ask for and not required by the contract. They dropped it further but I didnt agree.
Long story short, after wasting few hours at the dealership, going through unnecessary back and forth, I insisted to meet the manager of that manager. While sitting waiting for the big boss, someone approached me and asked what is going on. I explained, and he simply said: call Chrysler Capital and send them the check directly. You don't need us and don't need to pay the processing and inspection fees!
I did, called Chrysler Capital, and the customer service agent couldn't believe what happened at the dealership. They sent me the paper by email without any of these additional fees and release of plates to keep my customized plates, which I was told by the dealer that I can't keep them and have to pay for new ones!
My car buying experience at Farrish was absolutely amazing. When I didn t think a new car for myself was possible, they proved me wrong and helped me out. Very professional, helpful, and caring employees. Fefe was fantastic and was very patient with me. No one is pushy whatsoever, and they made the buying process much easier than I expected. If you re considering a new vehicle, I 100% recommend Farrish.
Cannot say enough great things about our Sales and Leasing Consultant, Fefe. He was incredibly helpful, knowledgeable and truly went above and beyond to help us find exactly what we were looking for. He made sure we were comfortable from the moment we stepped onto the lot. Will definitely recommend Fefe to any friends and family looking for a new car!!!
Mark Jones at Farrish was great to work with and we were closed on our new Wrangler within 24 hours of meeting him. I ll send anyone I know looking for great service to Farrish Cars
I have bought many cars over the years - this was by far my best sales experience. Hash is a real pro and a person of his word. His customer service was terrific and his promptness and reliability was a real benefit to me. Trust me - he's the sales person you want to ask for.
Terrible experience. Bait and switched our pricing on the final paperwork up over $5,000 at the last minute after agreeing on a price and spending over two hours there finalizing the deal. Would not trust them. I have never written a public bad review about an organization, but this hidden pricing change was a particularly bad and unethical move and something no dealership should ever have done.
Overall, I had a good experience buying a new car at Farrish. Quay and Stacey were very helpful throughout the process. My only complaint is that they still do all of the paperwork by hand and it takes a long time.
Great experience. We bought a new Grand Cherokee. Would recommend Farrish.
Very quick responses. No pressure. Good to deal with.
I had a great experience working with Farrish Jeep to buy a new Wrangler. Like any dealership, it's who you work with that makes the difference.
I live in DC, about 45 minutes from the dealership in traffic. Not convenient for me to come out and do the song and dance. I was interested in selecting a vehicle and primarily negotiating thru the phone and email.
After window shopping a couple months and talking to several sales guys who were more interested in just getting me in, I was contacted by Rommel Bernardo, who ended up seeing me through the entire process of whittling down my interest to a particular vehicle, finding it in the area, and negotiating it for me.
I can't say enough about the experience of working with Rome. He is the epitome of what an auto salesman should be--friendly, non-pushy, patient, professional yet relatable, honest, and thorough. The main thing for me was his laid back approach and patience answering all my questions. He was beyond patient as I changed my mind on what I was going after several times and drove a bit of a hard bargain.
When it came to pursuing financing and completing paperwork, it was a real smooth process and pleasure to work with David Rawlings, who got me a good loan and explained everything very thoroughly. He was not overly pushy on selling additional warranty products that didn't fit my needs. The thing that stood out about Farrish for me is they listen to you as a customer and don't try and sell you things you don't want. It's the non-pushy approach that builds trust and repeat business, and Farrish seems to understand this.
I would highly recommend working with Rome and David on your next Jeep purchase. This was my first new vehicle purchase and it left me with a good feeling.
My girlfriend bought a Toyota prius from Farris in January, just took it in for an oil change, great speed and great service all around.
Great service with a knowledgeable staff. Will always bring my vehicle to Farrish for the maintenance of my vehicle!
Johnny has been great. He always takes care of me when I need something.
Excellent experience. I am a repeat customer but reached out via their website. I love it when a salesperson will work with me via email and Stacie Wakefield did just that. We had a great back and forth and she even reached out to ask how our baby was doing after we had to cancel a test drive visit because he was sick. From the time we arrived at the dealership, we were treated very well, had our trade appraised, and test drove a new Grand Cherokee Limited. We were presented with various options with regard to other models and settled on a Laredo with the Altitude Package. They were very flexible, even allowing us to leave with the new vehicle and bring the trade-in back in 48 hours because the roads were getting snowy and my Wife needed to leave a bit early to pick up our little one. Finance went quickly and Stacie showed me around the Jeep and helped set everything up before I departed. Would return, great purchase experience.
Hands down best car buying experience!!! Spencer Colbert was excellent to work with. He made the whole car buying experience a pleasure and very easy! I would recommend him and Farrish to anyone looking to buy a car!!!
Simply put, purchasing my Wrangler from Farrish was a great customer experience - maybe the best one I've had in almost 28 years of buying vehicles. Chris Lail was patient, professional, knowledgeable, straightforward, detailed, refreshingly transparent, and downright friendly. Matt Allen was clear, efficient, specific, and also transparent and friendly. The other staff I encountered were consistently friendly and helpful - not in a smarmy or fake way but in a sincere way that made me feel welcomed and appreciated.
I've driven Jeeps for 25 years, and I last bought one from Farrish in 2006. This time around, I carefully studied the online market, visited multiple dealerships, and considered several options. When I walked into Farrish and met Chris, I realized now nice it is for a dealership to treat me as a valued partner and not a valuable mark. Farrish again earned my business because of their impressive inventory, professional staff, and straightforward and transparent style.
WARNING. BAD SERVICE EXPERIENCE.
My van stalled while driving (presumably the crank sensor was not working properly, with typical symptoms especially if the sensor gets hot). The car was taken to the shop, they have changed the O2 sensor for 390 bucks. Then the car produced the same error, I took the car back complaining. The SECOND TIME they said the computer was faulty, an additional $1,500.00 was paid. Driving not more than 5 miles the next morning on I-95, the car has suddenly lost ABS, cruise control, traction functions, odometer not working, mileage counter not working. They said the THIRD TIME, they had to re-program the transmission module (why did they forget the first time, I have no idea...). Kevin Farrish (the owner) offered a credit line as a "compensation" to stay with them for the next repair. Unbelievable and outrageous...
BE AWARE, you must have a good reason to lose money in this dealership.
I bought a brand new 2014 Jeep Cherokee. Let me just say that Farrish Dearlership sold me a piece of trash. First of all, my blue tooth never worked in my brand new car. After just one year of getting this car, I had to tow my car to the dealership at a parking lot in a cold December evening because my transmission was having issues. I had so many recalls during the time that I have owned this car that I can't even count anymore. My most recent experience with this car was that my accelerator failed to work on a busy road while coming back home from work. When I pressed my accelerator, my car was not moving at all that the others cars behind me started to pass me. My engine sounded like one of the engines of a sports car. I was so freaked out. Luckily, I was able to safely pull into a shopping center and call the towing company. I filed a customer complaint with Chrysler, LLC for a replacement. With my complaint form, I sent in five plus pages worth of service reports I had gotten from the dealership since I bought this car. It's response to me was that this is normal for a Jeep Cherokee. After examining the reports and my complaint form, Chrysler said it found nothing wrong with the car.
I will never ever buy another car from Farrish Dealership and I hope no one else does too.
For whomever reads this note, please understand that challenges at dealerships such as Farrish Chrysler occur, and can be mitigated with the right leadership. I recently had a challenge with the Service Department -- a rude attendant that forgot I was the buyer and he was the seller. He was rude. Thus I wrote a note for the web to that effect. That said, I received a call, and email, from the Service Manager and the General Manager. I spoke to the Service Manager, Mark Johnson. He listened, apologized, and genuinely sounded interested in where his system broke and how to fix it. He didn't try to cajole me into taking a discount on my next service or anything so unworthy. He simply offered an apology, and I believed him. Will I go back to Farrish? Before his call. Never. Since his call...you know, I just might. For sure I would call Mr. Johnson in advance...and I believe he would gladly take my call.
So... things happen. And things can get set right!
For the most part everything was fine, I dropped my car off for some recalls on it.. However I found a couple of things annoying about the service aspect. Just to clarify, I understand these sort of places get a lot of BS complaints. I don t think I m a complainer by any means or looking for anything for free or a hand out. But also you can t improve on what you don t know or without feedback.
First, I had a blown xenon headlamp that I needed to be fixed. I figured while my car was with the shop, I d have it fixed. But then, I got the price back at roughly $1700. That s an insane amount of money for a headlamp. I was told by Hunter that the labor was $260. My girlfriend has a BMW X5 with xenon bulbs and it cost $500 to replace in full. I could even understand $1000, but $1700? I understand the part is expensive but, Jeep is a massive (American) company and I would think it d be easy for a dealership to get the part and knock the price down. How is it a German high end car manufacturer can replace xenon lights for 1/3 the cost? I understand it s a different car, headlight assembly, etc Just felt like a rip off and honestly if replacement parts on Jeeps are that expensive it s not worth owning one to me.
The next thing was the UConnect Radio interface system is not very intuitive on the Jeep. I ve tried going through the steps to update the software and it always seems like a nightmare. I m not the original owner and I believe when trying to update you need some sort of initial pin # given to the original owner. I had asked one of the service reps, if they could override it and update the software on the UConnect so it was up to date while the car was with the Farrish team. I was told the owner of the car usually does that. Again, I understand that, but I ve had a hard time doing that, and asked for Jeeps help while I left the car with Farrish. In my eyes, I would think it s something you could do to go above and beyond.
So overall the experience was fine, I wouldn t say great. And honestly Jeep makes a nice car but I wouldn t say I would be an avid or lifetime customer based on this experience with the service department at Farrish. The team members were fine, just the protocol and systems that are in place weren t very customer centric.
Just my general thoughts. I usually don't fill out these sort of surveys (or reviews) good or bad but they also keep sending me survey feedback reminders so here you have it. Oh I also received an email from a guy named Mark Johnson (the service manager) roughly a week ago, for feedback. The email specifically says "You will be receiving a survey from Chrysler soon and it is important to us that it is completed. If for any reason you cannot rate us a 10, please contact us immediately so that we can resolve any issues that you may have." So I did a week ago via email and never heard back, not worried about it and not mad about it but won't be going back to this dealership anytime soon.
Professional customer service and high quality body work.
I got a great deal on a 2014 Ram truck. From my salesman John Grundy to the Floor Mgr Miguel to the General Mgr Ralph Perkins all worked hard as a team to give me the deal I was looking for! My daughter bought a new Cherokee from Farrish a couple of weeks ago and had the same great experience. My son is seriously considering trading in his truck and it won't be long before my wife decides it is time for a new car as well. Both will come to Farrish first.
Friendly service staff. Car was completed on time which is extremely important. They send txt updates instead of having the customer call over and over which is another plus. I hate that on a 2 year old vehicle that we have run into so many issues but not the dealer fault. Great experience with the service staff.
Got a great deal on a great vehicle but it ends there. Drove 6+ hours and then we were at the dealership for almost 4 hours because finance personnel did not have any of our paperwork ready and they kept trying to sell us the extras that we had no interest in. Speaking of interest, our loan rate increased from what we were quoted at the start of the day to when we finally signed the paperwork! We were told they could only accept a limited amount of down payment (probably a lie) but that did not concern us since we were told several times that making future payments with a credit card would be "no problem." That turned out to not be the case and when I spoke with finance after the fact I was told that she would never had said that in the first place, which was a complete lie! I tried to resolve this matter by reaching out to the dealership's GM via email, but he is apparently too busy for me because I never got a response. Lied to and ignored, no thank you!
Augustine, my sales consultant and Kyle, the sales manager got me into a great deal on a Pacifica Hybrid. I stopped in for a test drive, then we worked the final details over email. Came back to sign the paperwork and drove off! Great experience!
They worked with me on a tight budget and got me the deal I wanted quickly.
Sales experience was fine, took a very long time. We were there for hours. But we were fine with the purchase. However, three months after the purchase the vehicle was totaled. We canceled the extended warranty so that could be credited to the account three days after the accident. The warranty company sent the refund amount to the dealership. Three months later this dealership has still not refunded the money to the loan. The loan has been paid off except for this remaining balance, and it has been a big he said she said issue with this dealership. For a dealership to possibly get another sale from us, they sure were not quick to respond to the problem, in fact making it worse, you would think they would have wanted us to purchase from them again considering my vehicle was a total loss and leaving me with a vehicle I was indeed in need of another car. I guess they were not interested in that, nor sending the refund in a timely manner. My advise is DO NOT PURCHASE THE EXTENDED WARRENTY!!
Farrish Jeep Dodge Ram provided a pleasant buying experience during the recent purchase of my Jeep Wrangler "Oscar Mike". The salesperson, a Wrangler owner himself was very knowledgeable and professional. He was able to go over all the new features and set-up prior to me driving off the lot. Everyone stayed late past closing to ensure a speedy delivery and complete satisfaction! I would recommend Farrish dealership to friends and family in the market for a new vehicle.
Horrible experience in purchasing my new 2017 Jeep. Was ill advised on the total costs, put me with another financing company other than Chrysler Capital which is where I had my previous lease so I now had to pay $ 595 for the application and a $ 395 disposition fee. The so called director of sales would not come out to talk to me and help resolve. They told me at the end that if they put me with Chrysler I would loose the rebates which was not true at all. I confirmed this with several Jeep dealerships. Let the buyer beware.
In town for business I had AAA tow me this morning to Farrish of Fairfax where Russ greeted me and checked me in. He had Michael take my Charger immediately to check out the situation. I was informed in short order that the gear shift assembly needed to be replaced and that there was one in stock, a rare part for sure to be on hand. I was out the door in less than 2 hours! I had a great experience through Russ and Michael and everyone was extremely friendly. With their wireless access, I was able to complete all emails and even had a quiet place to completed two conference calls. These guys are off the charts! Highly Recommended!!
Everyone here was amazing! The work on my car was done early! They kept me in contact the whole time! And my car looks perfect. I would highly recommend them to everyone!
The worst service department ever!!!! Went in for a basic oil change and instead I got my car back on the spanish station and by the time I got home oil was all over the place. Apparently, whatever you do to stop the oil from coming out wasnt done and now my car is sitting in my garage with no oil. The dipstick coughed when it was pulled out. Thanks for the great Express lane oil change. Btw their tow truck company can't fit into my garage and they had no loaner vehicles and blah blah blah....in other words I am just screwed. My advice stay away from this place because I really feel like you should be able to do an oil change if you are in the business of servicing cars. But I can only fault myself for coming back here. Another time I had them check a tire because it kept running low and their response was that nothing was wrong. Next morning same issue went to a gas station and they pulled out a nail. This place is just pathetic. The people who work here should be ashamed to show their faces. It's so sad that this is considered a service department. Someone please let me know when they start providing service.
I have had such a positive experience with this dealership that I have bought two Jeeps from Farrish in the last 10 months! Vinny Choi, their Sales Manager is a pleasure to work with. He is extremely attentive, customer service oriented and makes sure all details are taken care of when it comes to purchasing your Jeep. Joseph who sold us our car was friendly, upbeat and very helpful when it came to getting us the price we wanted. I would highly recommend this dealership for your Jeep purchase. I bought a Jeep Grand Cherokee Summit and love it!
No problem, nice people....but every car/truck is a world....!!!
I am literally floored by the customer service I experienced at this dealership. Stacie, Terry, Mimi and the whole team took such good care of me and my trade in. They went above and beyond to get the deal done and did so with smiles on their faces. After going to four other dealerships prior to Farrish I only wish I had gone there first! I love my new Jeep- Thank you Farrish Team!
Like most people, I was apprehensive about walking into a car dealership with the intent of purchasing a vehicle. And to be quite honest, I thought the likelihood of walking out satisfied, happy, and without feeling cheated was unrealistic. After visiting several dealerships, including CarMax, I started shopping online. I visited Farrish Jeep s website and reviewed their inventory. I found a Jeep that I was interested in, and decided to make an inquiry. Immediately after I inquired about the truck, online, I received a call from a manager. He was very interested in what I was looking for and offered a few suggestions. At the end of our conversation, he provided me the name and contact information of the salesperson I could contact with any questions. Moments later, I received a call from Chris Davis.
I decided to visit the store and I have to say that I was very impressed with their customer service. As a potential customer, I want my business to be appreciated and my time valued. It definitely was at Farrish Jeep. Arriving at the dealership, I was greeted at the door by Chris and he remained attentive to me the entire time. What I enjoyed most about this experience was the fact that Mr. Davis was not pushy and was very professional. He was very knowledgeable about not only Jeep products, but the competition and the like. He addressed my concerns and helped me secure the vehicle I wanted, while also remaining in my budget. Chris took the time to explain the endless features and answer all of my questions. Less than 48 hours after purchasing my 2012 Jeep, I received an email and phone call from Mr. Davis. He expressed concern about any questions I may have had since leaving the dealership, regarding my new Jeep.
I anticipated a difficult process, as I was also trading in a vehicle, but the entire process could not have been more enjoyable. Purchasing a vehicle can be a challenging and tedious task, but Chris and Farrish Jeep made the process smooth and worry-free.
I will definitely recommend Chris Davis and Farrish Jeep to my friends and anyone else I know in the market for a vehicle. From the point of my initial inquiry to when I drove off the lot, they worked hard to earn my business and ensure that I was happy, comfortable, and confident about my purchase. This was a truly unique car buying experience. They not only exceeded any positive expectation I could have, but they have also set a new standard for what the car buying process should be.
Can't speak for sales but I got totally jiffed by the Jeep service department. I paid $600 for differential and engine oil change. A month later I hear the engine knocking, check the oil and it's black. I check the oil filter and it's an aftermarket brand, the same old one I had on there before! They didn't change oil nor filter! I doubt they changed the differential fluid either as it looked absolutely untouched and still covered by same grease/dirt! I took it back and they serviced it again and got a very small apology by the manager but only grims and attitude from the advisor Kevin.
Throughly disappointed, will never come back here again.
Fefe and John made the car buying experience delightful and worked magic in coming to the negotiation table. Job well done ! Thank you -
The absolute worst decision you will make if you take your car there for auto service. Poor customer service and nobody know what they doing. they took about 1500 dollars trying to repair my car and it was never fixed. even though it was the same problem and all they could tell me was we don t know what s wrong with your car , never got my refund. They literally made me hate Dodge I will never drive a Dodge again or go there for any car maintenance .
Gerry with a G is one of the best salesman very polite very thorough wonderful guy to deal with buying a vehicle I was very impressed We drove over an hour to go up there it was well worth it
Mr. Bul made my buying experience pleasurable. He worked very hard to accommodate all of my needs. And was able to deliver most of them, and had good reasons why he couldn't on the few he couldn't. As long as he is at Farrish, I will be his customer. I would recommend him to my friends.
I took my new 2020 RAM 1500 here to fix a whistling issue it had when it went over 65 mph. After 4 days at Farrish they said they fixed the issue, when they definitely did not. The technician was either lying about fixing the issue, or he did not hear the problem persisting. Both are problematic possibilities.
My service advisor Z. was good on keeping me informed. He was getting as frustrated as I was. It is just a shame the technician for my case turned my car over without correcting the issue.
The service was really an excellent. I want to introduce it to other.
In particular, Youn Cho was a really kind and capable person.
Dealerships are ultimately businesses and they are there to make money so I understand why they would would maximize profit with every transactions. So let me get that truth out of the way.
However, it's a different story when they are employing dishonest tactic to squeeze out money from their customers.
1. On their quote sheet, they wanted to charge around 8% for sales tax although in VA that amount is closer to low 4%. I asked them repeatedly to fix this issue before providing me a an accurate quote but after three back and forth between the sales associate and manager, the number didn't budge. They simply said that it was because the number includes document fee, which is funny because they had a specific line item for their document fee. Why would they even try something ridiculous like this to a customer?
2. Constantly asking me to focus on the out the door number instead of the sales price because they want to bundle everything in there without showing the specifics of the breakdown. For example, their online farrish price was $33k. But after their fees, taxes, and other questionable items, the OTD price was 41k. LOL. Taxes, document fee, and freight for a 33k car should never be 8k. Just not reasonable at all.
I was ready to buy, but I was really turned off by their tactics that I had to just walk out.
So I give this place one star. The sales associate was really nice, but when it came.fown to business, I felt like I was being taken advantage of.
So do your homework people before you step into this dealership. Question every charge because if you don't, you'll end up getting a terrible deal on a car.
I'm actually at a different Chrysler dealer in Manassas working out a deal with them for the same exact model and trim.
Farrish was closer to my residence and i was willing to buy, but they lost my business because of their dishonesty.
I was worried about driving that far, it's a 3 hr drive for, but I'm glad I did, I really wanted a jeep, Chris was knowledgeable with jeeps thanks to him an the team at Farrish I got the jeep, thanks guys
Yon was my sales person and Bryan was my sales manager! Both where outstanding and I was really deep in another vehicle and Bryan worked harder then ever and was able to get me out of a bad situation and get me into an even better car with more features. If I had to give them a rating it would be a 150% across the board thank you guys again for helping me out I love my new car!!!
Excellent customer service experience at Farrish Jeep in Fairfax, VA.
I had been shopping for a Jeep Grand Cherokee for about 5 months and prior to going to Farrish Jeep I had been to 3 other local Jeep dealerships a total of about 5 times. When I walked into Farrish Jeep, I had one of the best customer service experiences ever.
I can t tell you how impressed I was with the staff. Our Sales Consultant, Floyd Bui was extremely knowledgeable about EVERY SINGLE feature on the Jeep I was interested in. He took the time to go over all of the features with me prior to me even making a decision to buy. I cant tell you how impressed I was with Floyd s knowledge, and that he was able to answer every single one of my questions (and I had done A LOT of research).
The Sales Manager, Terry Fant was also extremely knowledgeable and took the time to come over and discuss with us in details the price and where we were trying to get at. He was also able to explain it and show us in a way that was simple to understand without pressuring us. Working with Terry and Floyd has been by far the best experience we have ever had at a dealership, and we have owned many cars.
The last person we worked with at Farrish Jeep was Nayel Anwar, Finance Consultant. We already had our financing in place through our credit union, and we were out of his office in less than 15 minutes! I can tell you, this has never happened at any dealership, and I ALWAYS have my financing ready. Nayel was very professional, and I told him at the end of the transaction how impressed I was at how quick this step was.
I only wish all my buying experiences could be as pleasant and seamless as it was with Farrish Jeep Fairfax, VA.
After a month of used car searching at various local dealers and leaving each time feeling as if my business wasn't important, I returned to the dealer that I bought my previous Jeep from. I found everyone...from the front desk to the salesman (Gus) to the managers at Farrish to be both friendly and efficient. They treated me respectfully during the process and have kept in touch with me (pleasant surprise) AFTER the sale. I intend to both recommend them and to continue my business with them.
Overall good. Disappointed my Dodge 2500 was not washed off.
Just a true honest exp, working with Mike Doonis (advisor) and Pro Tech Brandon, did not leave a stone unturned working out my jeeps problems,
got it right the first time, real nice to work with honest people that know their craft.
This dealership is by far the best! They exceeded every single expectation I had. The customer service was amazing! They are inviting, informative, and truly cater to your every need. I especially want to point out David Rawlings. He was the most professional car salesman I have ever worked with. He doesn't try to push you into a sale...he wants to make sure you have the car of your dreams! I highly recommend purchasing a vehicle from Farrish!
The experience was a mess with a sour ending. It started fine, as we came right at closing time (we had seen other cars on a Sunday afternoon and brought 4 kids with us). They were very accommodating to our timing, and let us set up the kids in their little playroom on the showroom floor. HOWEVER we came because we saw a price online for a new 2018 hybrid that, once we arrived, they said was actually a data entry/computer system mistake (which apparently happens a lot). Initially the sales rep and others in the dealership said they'd honor the online price for that day only, which seemed fair.
OVER AN HOUR into the process of test driving, looking at cars, discussion, and repeated assertions that they would honor the low price - mind you, we had our kids with us and we never initially intended to buy that evening, we only stayed because of the unique situation - they came back and said they just got off the phone with their GM and couldn't sell us the car at that price after all. In fact, they would only offer us the price they meant to list it at initially (and presumably list it at now) which isn't competitive for the area. Not even with a minor discount.
A supervisor on site took over, was completely uninterested in working with us, totally unconcerned that we had just been led on and put at a major inconvenience, and completely unmotivated to do anything special or different on that or any other car to make it right. Ironically, the final conversation took place right next to a used top trim model we had looked at earlier in the day somewhere else and will probably buy...SOMEWHERE ELSE.
To add insult to injury, the sales rep ended the discussion by implying that it was really OUR FAULT for trusting the price on their website and thinking they would actually offer a very competitive price. They talked about how they would loose their jobs if they sold us that car at that price, or any lower price, and they made it ALL ABOUT THEM. Now let me be clear: We aren't mad that we didn't get that car. In the end it probably helped us because we figured out later the hybrid lacks a key feature other trims have. We understand it was a mistake, and we understand it turned into a bad situation for all involved. But while this scenario was extreme, it was revealing. When the ramifications of THEIR multiple mistakes were made manifest, they chose to turn it around on US. And they did nothing, literally NOTHING, to make it up to us. No future offer, no present offer, not even a willingness to budge on the hybrid price a tiny bit. If they were customer service oriented and wanted to make a deal to turn the situation around we might have walked off the lot that night with the used car in their showroom instead. But they didn't even try to make it right. I have to think this is a top down problem. The experience was fine until they contacted the GM. And instead of the GM talking to us directly he sent in his middle manager to take over with the clear intention to just get us to leave. The GM didn't take responsibility as the leader and the middle manager was worse than our initial sales rep (who got worse too) in talking to us about all this. It was a waste of almost two hours, topped off - and I can't emphasize this enough - with the implicit insult that somehow THEIR GREAT BIG MESS was OUR FAULT.
This is an industry based in customer service. Yes, dealership culture is far from transparent and generally unpleasant if you want to do anything other than just pay what they tell you as you go, but it's still sales and it's still based on how customers are treated. By the end they were resentful we caught them in their mistake, not apologetic that we were inconvenienced. There are tons of car dealerships in this area. Better yet, there are tons of car dealerships an hour further away from DC. Go to one of them. We saw a heart of this dealership that was selfish and exhibited horrible leadership. The key test of an org/business is how they handle mistakes and failure. In this case they made it worse at every step along the way.
Love how their customer service was toward me and my daughter.
If I could give a ZERO STAR, I WOULD! I went in with the full intention of buying a car, CASH, and I had such a rude salesman, I walked away empty handed. The rude staff literally talked me OUT of buying a car. I was asking questions about a Jeep I had my eye on, and the guy answered a call on his cell-phone in the middle of me talking and walked away without saying a word. What an excuse for a car dealership.
I worked with Johnny K. And the sales manager Spencer C. they were both amazing! Johnny actually listened to me. I told him I was only interested in a Jeep Wrangler Unlimited. He even gave me the best sale price then any other dealer. And I checked with about 6 or 7 other dealers. Also these other dealers were very pushy and sometimes rude to me. During the test drive I unfortunately realized that this vehicle was probably not going to work out for me. No fault of the Jeep, I was just having trouble parking it and Some other things. When we got back to the dealership I met Spencer. I thought oh great this is where the manager is gonna try and talk me into something else. Even though I clearly said I was not interested in any other Jeep. But no, none of that happened. Spencer and Johnny were both very nice to me and listened! Even after it was apparent that I was not gonna be buying a Jeep that day. They both said how important it is to them for their customers to be happy with their Jeep. Although it looks like I won t be buying a Jeep from them, I will definitely be telling my friends, family and anyone that will listen how great they were at Farrish! I would definitely recommend them! It was the best experience I have ever had at a dealership. I ve been at other dealerships where the vehicle didn t work out and the dealer would try and push me into another vehicle I had no interest in and or try to talk me into the vehicle that wasn t working out. Then when I refused, they would get rude with me. It was a pleasant surprise to not have this happen to me at Farrish!
Great salesman, Michael , very calm, professional and responsive. Very honest and open. Sales manager Rolando was equally as great. Aggressive in a good way, fought hard to close a deal. I am very happy with my car. One side comment when I arrived for s test drive of the grey gladiator the gladiator was not clean. It did not give me the impression that I would be buying a new car. The car looked used. Otherwise
a great experience all around and I will recommend this team to all that ask.
Very professional and hassle free environment. Everyone we encountered was courteous knowlegeable and made our buying experience the best ever. The dealership actually made you feel like family. The detail and knowledge of Simon, our salesman was outstanding. Before and after the purchase, Simon took us through every detail of the vehicle from top to bottom and made sure before we drove away that everything was installed and properly working like bluetooth. We were visited personally by the General Manager Ralph Perkins and was assured the dealership would take good care of us and gave us his card if we ever had questions about anything. I can't say enough about this dealership and I know where my family will be buying for years to come. I will tell everyone this is the place to buy your next vehicle!
Thanks to Chris in Sales and David in Finance....top shelf service from start to finish!!!
Again, after looking for a Jeep for three weeks, when we stepped into Farrish Chrysler Jeep in Fairfax, VA, we made a decision to purchase within the first 30 minutes from them.
From the moment we stepped in the dealership we were greeted with friendly faces that were willing to help.
Our salesman was Floyd Bui, and sales managers were Terry and Miguel who were also extremely professional, knowledgeable, customer-driven, and well-mannered and hassle free!
They all clearly enjoyed working at the dealership, which must be a reflection on how Farrish Chrysler Jeep treats their employees. In addition, Floyd actually owns a Chrysler Jeep vehicle.
Floyd, Miguel and Terry were the main reasons why we purchased out vehicle from Farrish Chrysler Jeep check out the other guys, and stop by there to make your purchase, you won t regret if you ask for Floyd, Miguel and Terry.
There is no need to shop around, Farrish Chrysler Jeep truly lived up to their promise, which was to provide us with a simple, honest, and hassle free vehicle purchase experience.
Truly,
Happy Family Jeep Owners
Really smooth experience with the team from Farrish. And much appreciation to Gus who was excellent with communication and information throughout the entire process.
THE BEST PLACE TO BUY A VEHICLE IN THE D.C. METRO AREA HANDS DOWN!!! COME SEE SPENCER COLBERT, TONY TRAPAL, & JOHN CHOI IF YOU ARE LOOKING FOR AN AMAZING DEAL.
I bought a New minivan sight unseen from this dealership and was very happy with the level of service I received. The salesperson Stacey was very pleasant to deal with and never put any pressure on me in any way. Farrish also honored their trade in price for my vehicle without seeing it in advance and Brian the finance manager was able to match the lowest rate I was able to find. I was in and out of there in less than an hour. Great buying experience, highly recommend Farrish.
Everthing was smooth and easy, I highly recommend Farrish and I also reccomend that you ask for Pepyno Katende as your sales consultant.
Very professional and knowledgeable sales team. Great experience!
I looked at a certified pre-owned Jeep with Faraz Falak, and when I came back, Mauricio Garamendi helped me and my family out with the purchase. Both were fantastic to work with. They were professional and personable. I would be happy to recommend Farrish Jeep, my family couldn t be happier with our new Jeep.
Farrish of Fairfax did an amazing job repairing my vehicle. Farrish was timely with updates, and made my car look brand new. Farrish cleaned my car and left it looking absolutely spotless. I would recommend Farrish to everyone!
I always get awesome service at Farrish. I bought the Jeep their new in 2013 , and I believe have had same service representative most of the years. Andrew goes extra mile to fit me , and really explains what meds to be done to fix the vehicle so I understand it clearly. I ve never nor will ever take it somewhere else to get service , that is of course, unless Andrew goes to a competing Dealer that is a Jeep dealer.
Not a good first experience walking into Farrish. Was interested in looking and shopping for a Jeep. However, all their cars were locked and when I asked a salesman to unlock, he came over to unlock the car, I asked some questions about the Jeep and after a minute or two of which I wanted to see the inside of the Jeep and continue looking, he walked away and also LOCKED the jeep again. What service is that? How am I supposed to see the car if you guys keep all the cars locked plus the one I was actively looking at? First experience is not a pleasant one already, will not be shopping for my Jeep here.
Horrible Service ! Dont bring your Car here for service or buy a car here. I am writing this review regarding Andrew in service I spoke to this guy and at first he presented his self very well telling me that he would help when I was ready for service - when i called back requesting for service he never called me back its been about two weeks still no call! Called today left messages and still no call. Just spoke to other Rude people in the services department that was no help/ Farrish you run a FUNKY business. Stay away from these clowns!!
Farrish at Fairfax did a good job finding the problem and fixing it properly. I will keep using them for maintenance and services.
Great service. My car received a quick and thorough inspection on the last day of its inspection season, Oct. 31, 2019.
Fair experience. Did not really have what I needed.
I guess you can buy a Jeep anywhere they sell Jeeps, but if you want to buy a Jeep and have it be a good experience, be treated in a professional manner, and do all that in a reasonable amount of time, then go to Farrish. These guys are on it, they know the business of car sales, customer engagement, and doing what it takes to make a deal. I m a fan of the dealership for life. Fefe was my sales professional, and Mike (sorry Mike I forgot your last name and I left your card at home) was the finance agent. It was a great experience, no buyers remorse because I got the Jeep I wanted! If you re considering a Jeep (or anything else they sell) I d say go there and find out what it s like to get 5-star treatment.
One of my best new car buying experiences
John and the Farrish team are transparent, friendly, courteous, competent and deliver what they promise.......... They are family owned and have a very stable sales force. We have purchased two Jeep vehicles from Farrish and would go nowhere else.
The service department is designed to rip you off. They do "repairs" which don't actually address the problem, they do not take responsibility for the mistakes they make. They have actually on several occasions, done things during repairs that could have been dangerous if we had not caught it in time. Over the years, their poor service has cost us thousands of dollars, multiple visits and wasted time. They assume you know nothing about cars and feel comfortable just flat out lying to your face. Unfortunately, no one holds them accountable for the many mistakes and ripoffs. Be warned that once your warranty expires, their only goal is to make money off of you - not your safety or the proper functioning of your car.
Sue is a great person to help you look for the car of your dreams! Ask for Josue ! Goes by Sue. He s very funny and kind. David & Floyd works really fast with the papers work explains everything so well. I love how they really tried to get me the price I can afford With the car that I dreamed of.
Great service from Service Dept and Geo my service manager.
